Fantastic service - classicmayhem91
Kevin has definitely set the bar pretty high in regards to customer service. He was professional, straight forward, and not once did I feel pressured during the process. I never thought I would see myself in a luxury car; but Kevin listened to what I needed and proved me wrong in finding a brand new Q50 in my budget. Thanks for the help Kevin!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Great overall experience - Jonathan
From finding my vehicle online to making and appointment and meeting with our dealer, every aspect of our experience was very professional. Our dealer, Mark Smith, made sure we had everything we needed from offering snacks to the complimentary Starbucks. The buying process was painless and all the paperwork was drawn up very quickly. Mark was incredibly friendly and up front about everything. My car was filled up and detailed before I left. This dealership is very truthful about their product and I will be doing business again with them very soon.
Sales and Leasing Consultant
Excellent service - Junejones68
I brought my car in to get an oil change and as usual my car was done in a small amount of time. Each time I go to Bernan’s The service is excellent Kelly treat us like royalty. I bought my car from another dealer and I don’t want to go back there because Berman’s service gets better each time I take my car there.
Very informative and great communication - Rwerts
Gary the internet sales manager and Jacob and Garrett in the finance department were all helpful. Gary and Jacob had great follow up. Garrett was quick in his responses to my questions.
Best Infiniti Dealership In America - Q50s
Amazing experience from start to finish! Very nice environment and extremely helpful! I would recommend this dealership to anyone looking to buy new or used vehicles! Service staff is extremely knowledgeable about their vehicles and resourceful!!
BAD SERVICE - Bond07
Every time they touched my car they scratched it inside and out,car wash, oil change even my new tinted window and i had a brand new window. I went in for an oil change and i told them not to bother washing my car they washed it any way and scratched my tinted window again i recently paid to get did and the inside with some type of sharp tool.I called up their i talked to Michael i told him about what happen he said they changed allot of people. so then i asked can you watch the people that are working on your car he said no one is allowed in service area while they work. any way they never fixed my scratches the head person gave me some car wash bottle kit they did send me to Merrillville glass and TRIM TO FIX THE TINT THE SECOND TIME IT WAS SCRATCHED and they just made a mess i had bubbles all in my Tint so i went back and paid my original people to replace it they did not believe all the trouble i went through went BERMAN INFINITI!!!
Good experience - Mavila1062
James won was very helpful, and showed us around. we knew what we were looking for already so he helped us with that. The process was also very fast and easy.
It was a bad experience - Joker0071
Went on a Saturday to look at a used truck they had on the lot. We test drive it and negotiated a bit with the salesperson and thanked him for his time and told him we are shopping around but we will be in touch. So we go the following Tuesday with the intent to buy the truck for the price the salesperson told us. The sales manager disrespectfully argued about how he was wrong that he cant go that low and how the price on the internet was the price. Everu dealer expects to haggle on the price they have upbot not this one he wasted 3 hours of our day just dring there and back. Would not recommend
Dishonest - Infiniti8080
I brought my car in for a oil change, and they do a check on tires, brakes etc. When I was going to pay for the bill the service advisor told me that I needed to change out the cabin filter. I know they didn't check because my car was in plain view the entire time, I watched the entire process, I personally changed the cabin air filter a week prior. I came home took my cabin filter out and took a picture.
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