Great sales team - Carolanntwo
I walked in not really expecting to make a purchase at the time, but after finding the perfect car for me and getting a more than satisfactory price quote , I went ahead with a lease. I couldn’t be happier with my experience.
Top Reviewed Specialists At This Dealership
Outstanding - Shaleya32
The customer service was great along with the entire staff . Micheal & John rocks !!!! They also made sure I was happy with purchase and monthly payments
INFINITI Sales Professional
Service review - Roger
I went in for oil change and any recommended services for 35,000 miles. I was dealt with great courtesy, timeliness and was offered all discounts currently available. Service was promised to be completed within 90 minutes and was instead finished in 60 including a car wash and cleaning inside. I'm looking forward to my next oil change. Jermaine was my service counselor and he was knowledgeable and courteous and kept me informed throughout the process.
Customer Service Award of The Year..... - LisaG
John Mekhiel honestly deserves such an award. His knowledge, integrity and communication skills are stellar. John went above and beyond to help me with my trade in and even assisted in getting my vehicle home. I will be recommending him and Infiniti of Clarendon Hills on a regular basis.
Atanas Petrov - Kmf76
I would highly recommend seeing Atanas Petrov at Infiniti in Hoffman Estates. He was extremely professional, knowledgeable and patient and just an overall wonderful salesman. I want to thank Atanas and the rest of the team for making our car buying experience a pleasant one!
Great experience - Sandi
Mark Smith was great and continues to be great after the sale. Eddie in service was also very concerned to solve my issues. Doug in service was diligent in getting back to me.
Pre-Owned Sales Manager
Stay away! - bharat.walia
June 8th, 2016: This is an edit /addition related to my most recent attempt to resolve issue with this particular dealership:
Because of Field Infiniti's response to my review and my belief in second chances, I re-engaged the GM to revisit and resolve the issues around my dashboard with hideous bumps all over. I put in concerted effort by calling and meeting with the GM onsite who expressed shock and surprise on how visibly horrific my dashboard looks from the defect in the material. After the initial verbal commitment to resolve the issues, few correspondences, and having told that Infiniti's field claims representative was going to get back within a week of the status, my last four calls and outreaches have gone unanswered for three weeks.
With this recent experience I am struggling to trust the assertion that Fields Infiniti is thorough and vigorous in its effort to serve its clients. It is only confirming the shortcomings I have encountered in the past, so far from anywhere close to excellent or even good.
Great dealership to do everything superficially well- cafe, greeting, pleasant staff however when it comes to truly fulfilling a role of dealership, fails miserably on all fronts: proactiveness, integrity, transparency, accountability.
Transparency: My FX35 had bumps all over the dashboard for years. I was told it is a common issue with Infinitis (FX) however it will cost a bit to get it replaced. What they failed to tell me is that my vehicle qualified for a recall/ replacement issued by Infiniti and I should have been covered.
Proactiveness/ consistent competence: My vehicle has had one of its tires leak air on a consistent basis and was told it is an error with the display but the tire is fine. After several rotations I brought to their attention that I would like a check on the tires because it was started to affect my steering wheel and the axle possibly. They performed the check and found a leak and told me the only route was replacement. Later I found out through another service person on my 3rd visit and insistence that there is another fix available which does not involve tire replacement and they finally conducted it.
Accountability: Result of not properly and proactively diagnosing the tires has resulted in damage in the bearings of my wheels and there has been no acknowledgement or concessions. I have filled out surveys and have never gotten any follow ups.
Overall I am deeply disappointed by the actual "Service" component of what a dealership is supposed to provide. I have a tarnished brand of Infinitis as a consequence as well as this dealership.
My advice: find another dealership for more consistent true vehicle service and don't be wowed by the bells and whistles of the dealership.
Regular Service Maintanence and Inspection - MG
I visited the service center to perform my regularly schedule oil change, tire rotation and inspection. During the inspection, it was found that my rear brake pads were down to 3mm and should be replaced soon. I leased a 2016 Q50 a year and one-half ago with only 20,000 miles suburb/highway driving. I was a little surprised to need new pads at such low mileage given my driving habits (maybe 30,000 miles) and was asking questions to understand what was going on. I was told that it was not the service department's job to answer these questions, just tell me the problems and recommended service - I could take it or leave it. Surprised by that answer, I went in spoke to the manager who was, at first, helpful in trying to understand the situation. He quickly lost interest and passed me off to the service manager. The service manager was visibly too busy to speak to me, multi-tasking and not looking me in the eye. His answers were short, general and deflective - referring me to Infiniti USA if I wanted answers. Needless to say, for the customer service was extremely poor for the cost and investment in this type of vehicle. I recommend looking to other Infiniti dealerships for service and sales.
New Q50 Experience - Andys
Zeigler Infiniti provided us a great buying experience. Gary Balestri did a great job showing us the features and models. Everyone did a great job working to get us the best deal. Avi Tiwari was great. He made us feel welcome and interacted well with the whole family. I am extremely happy with my car buying experience at this dealership.
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