Great experience - Mel
This is the second car I purchased from Naperville Infiniti. Both experiences were smooth and easy. Mark Schoeberlein was very knowledgeable and made the process very easy.
Top Reviewed Specialists At This Dealership
Amazing experience at this dealership - AnnaD
We liked this dealership very much. We went there two times. Everyone was very nice and nobody was pushing us to buy the car. People are friendly and explained and showed us everything we needed clearly. This is the best dealership so far.
Pre-Owned Sales Manager
Berman is the best Infiniti dealer to work with - shawnfergus
The smoothest transaction I have ever had with a car. The amount they valued my time, and no surprises was priceless. The entire staff was very courteous, they all knew me, there was no reintroduction with every call, felt like family. Actually made car buying a total pleasure.
Very good - Nissan Imfinity
Bill and Gary were great in selecting the rogue I was looking for. The selection available gave me options to obtain the one I was looking for.
Great experience! - David O
The experience was exceptional. Joel was awesome, very informative and enjoyable to work with.
Rick negotiated with me on the deal to make the experience a great one. I hate trying to haggle over a vehicle and I can say this transaction exceeded my expectations. Amin was efficient and friendly. He stayed late to complete the transaction and walked me through the entire closing process. Great dealership to work with. Thanks gentlemen.
Do not use this dealer! - toddcolllins616
Beware! Please read and share!
Berman's INFINITI of Merrillville INFINITI, Toyota USA and their Consumer Affairs Division do not stand behind the vehicles they sell and they have no problem making false statements during the sales process & consistently failed attempted repair processes. Please find a reputable dealership to do business with!
We bought two 2018 Infiniti QX60’s in March of 2018. Since day one, my steering wheel controls, touch screen and Bluetooth connectivity have been defective, causing me to have daily major unnerving moments driving down the road attempting to re-establish communications between my phone & my car. Due to this issue, not only is my safety, and that of the other drivers on the road, compromised, my ability to communicate with my customers and earn a respectable living has been repeatedly questioned and at risk.
I’ve had over 15 hours of conversations with Berman & their Consumer Affairs Department and been forced to take 5 days off of work in the last 3 months to take my new car in for service in attempt to fix this issue. During that time, I’ve heard some of the most asinine things I’ve ever heard in my 30 years of automobile ownership. One such “excuse” was offered by Chuck Grant, the Service Manager. He said, “Your real issue is that your iPhone 8 Plus is a 4G phone and the technology in the QX60 is only 3G, so you are constantly squishing a 4G signal through 3G technology, and these cars just weren’t made to do that.”
In August, after more than 10 different videos were sent to Berman documenting the connectivity issues, Chuck told me that we had one final step, and it was going to be “the end all be all”. That was to allow an engineer to come out from corporate to look at the vehicle. He said that “if the engineer says the problem cannot be fixed, they would start the vehicle buy back process and allow me to go find a vehicle that operated properly”. So, we scheduled yet another an appointment and they had an engineer come out to review the videos of my issues. Within 5 minutes, he said, “Wow, that isn’t supposed to be that way!” and suggested I leave the car with the dealer so they could change my computer for a new one. I did so, and before I got from their dealership in Merrillville to the I65/Route 30 on ramp, the problems resurfaced.
Upon receipt of yet another video showing the failure, Chuck texted me back and said they would start the repurchase process. A week later, I hadn’t heard anything and followed up. Chuck left me a message that stated Consumer Affairs at Infiniti had made a decision to not repurchase my vehicle. If any of you would like to hear that voicemail, I’ll happily share it with you.
Infinity claims that I am the problem, because “I overuse my phone during my work day and the car is unable to handle the load I put on it.” I’m sorry, what?
At that point, I reached out to the General Manager of Berman Infiniti, Eric Fitzgerald. I left him 3 messages that were not returned. The final one indicated that I would be showing up in his office the next day if I had not heard back. I did not hear back. So, I stopped in the office and he indicated that in anticipation of me stopping in, he had pulled all the paperwork on my transaction and was going to “do whatever it took to make the situation right”. His offer was to buy the car back from me at Kelly Blue Book value and as such I would owe them roughly $6,000 for a car I have only driven 15,000 miles in under 6 months This car has been in the shop or to the dealership nearly 10 times since the day after I purchased it. His offer seems slightly in his favor...
Exceed expectation - Joopy Snoopy
We hesitated to go back to Fields Infiniti for the Q50 after a not-so-great experience buying our G35 11 years ago.
2 weeks ago we were shopping for the Q50 at 4 different dealerships, with Fields being the least likely place to buy from. Killian Davis was he was exceptional. He really knows how to close the deal and his customer service didn't stop after we signed on the dotted line. He followed through with everything during and after the sales. He was not pushy and was very patient with us. In the end, we ended up buying our car from Fields.
Bluetooth support - Ms Finfee
My iPhone stopped working in the car , stopped by the dealership for help as they are a decent resource and got it repaired in a few minutes .
STAY AWAY FROM THESE RIPOFFS - Vince P.
Horrible experience. Too bad I can’t give this dealer zero stars. Salesman James Jeon wrote me up a “We Owe” when I purchased the vehicle. Items included were a ripped seat repair, 2 big surface scratch removal, chips to be touched up, 2 exterior moulding to be replaced, steering wheel to be retouched. Service appt was setup and they had car for 2 days and it was returned to us with nothing taken care of. It had only been tire shined and vacuumed. I called Mangaer Joey Gesauldo who said it would be taken care of. Few weeks later I took car in again. They had it for 3 days and only took care of 2 items from what they owed. When I complained to salesperson James he Replied with an attitude “so what is the problem”. I then replied the problem is that you promised me theses items were going to be taken care of if I purchased the vehicle. I then asked to speak with Joey Gesauldo or Greg Mauro. I then spoke to manager Joey Gesauldo and after I explained my frustration for what was going on he replied with “ James shouldn’t have wrote these items on the we owe because we are not going to honor them.” Joey said he would speak with his father/owner Greg Mauro and that maybe they can trade the car I purchased from them for a newer nicer one as long as I pay the price difference. I was blown away , not only was I lied to in order to get me to buy the car , now I was being offered to pay them more money for another car. I have never experienced at any other dealer such lies, horrible customer service and such smug people. Also just to add , so in between both service visits I reached out to the owner Greg Mauro about my concerns and he seemed bothered and at one point stated that he just had another customer at his store complaining. I still have not heard back from the owner or the manager after multiple messages via phone and email. Obviously they don’t care about customer service nor retention. I wish I could just return this car and never ever step foot in any dealer owned by Greg Mauro. They should honor what their salesman promised and wrote up.
INFINITI of Hoffman Estates
Berman INFINITI Chicago
INFINITI of Naperville
Motor Werks INFINITI in Barrington
Executive Manager Infiniti of Naperville