Service visit - Garyb
This experience and all my prior service experiences have been exceptional with this group. The team greets you promptly, makes you aware of any needed services, keeps you posted on status of services, and works with you when it comes to costs. My service rep Ramon is particularly helpful
Purchased a 2014 used car - Eric S
Staff was very helpful and patient in answering all my questions about the car and the maintenance plan options. I will definitely recommend, and come back for future purchases. Doug Belgio and Paul Kay were very professional. I came back the day after the purchase, and noticed a ding in the passenger door window panel. Paul and Mike agreed to fix the panel at no additional cost since it was not noticed during the sales process.
Top Reviewed Specialists At This Dealership
Vehicle Delivery Specialist/Aftermarket Specialist
Great Car Buying Experience - Al_A_884
Our experience here at Infiniti of Clarendon Hills was amazing. Our sales personnel Rishi Nath was a very knowledgeable person. He had alot of patience. Also the sales manager Joe Belmonte was able to make our financing car experience great. He made sure we left very satisfied. We would definitely recommend for people to go here when looking for a car. Thanks for making our dream of our car come true.
Internet Sales Consultant
Exceeds expectations - Ben17
Geno was amazing to work with. I was very specific in my car search and he delivered exactly what I expected. Best guy on lot
Sales and Leasing Consultant
New Car Sales Manager
Car Buying As It Should Be! - jmy66
My buying experience began online researching used 2014 Q50's and ended with us driving off the dealer lot with a brand new 2018 Q50 lease. We worked with Chad Blanton who was very helpful answering our questions, reviewing our needs and buying options. When we decided to go with the lease, we finished up the experience with Amin Smith who was equally as helpful and extremely proficient in completing the finance portion faster than any dealer I have ever been to before. The whole staff at Infiniti of Hoffman Estates we're very professional and made this buying decision an easy one. I will definitely be back and will recommend them to anyone looking for car.
Helpful, friendly staff from service to sales - sarah1851
I have had my vehicle serviced here for the last couple of years and have always felt like they were helpful and direct. When it was time to trade in for a new one we worked with their sales team. This was also a great experience. All of our questions were answered. I have experienced high pressure sales at other dealerships in the past and it makes me super uncomfortable. Felt the opposite here with communication that was straight forward and honest. I usually like to go home and process but felt comfortable walking out of there that evening with a brand new car. The entire experience was seamless and everyone was friendly and helpful. I honestly can't say enough good things about this dealership.
INFINITI Sales Professional
Stay away! - bharat.walia
June 8th, 2016: This is an edit /addition related to my most recent attempt to resolve issue with this particular dealership:
Because of Field Infiniti's response to my review and my belief in second chances, I re-engaged the GM to revisit and resolve the issues around my dashboard with hideous bumps all over. I put in concerted effort by calling and meeting with the GM onsite who expressed shock and surprise on how visibly horrific my dashboard looks from the defect in the material. After the initial verbal commitment to resolve the issues, few correspondences, and having told that Infiniti's field claims representative was going to get back within a week of the status, my last four calls and outreaches have gone unanswered for three weeks.
With this recent experience I am struggling to trust the assertion that Fields Infiniti is thorough and vigorous in its effort to serve its clients. It is only confirming the shortcomings I have encountered in the past, so far from anywhere close to excellent or even good.
Great dealership to do everything superficially well- cafe, greeting, pleasant staff however when it comes to truly fulfilling a role of dealership, fails miserably on all fronts: proactiveness, integrity, transparency, accountability.
Transparency: My FX35 had bumps all over the dashboard for years. I was told it is a common issue with Infinitis (FX) however it will cost a bit to get it replaced. What they failed to tell me is that my vehicle qualified for a recall/ replacement issued by Infiniti and I should have been covered.
Proactiveness/ consistent competence: My vehicle has had one of its tires leak air on a consistent basis and was told it is an error with the display but the tire is fine. After several rotations I brought to their attention that I would like a check on the tires because it was started to affect my steering wheel and the axle possibly. They performed the check and found a leak and told me the only route was replacement. Later I found out through another service person on my 3rd visit and insistence that there is another fix available which does not involve tire replacement and they finally conducted it.
Accountability: Result of not properly and proactively diagnosing the tires has resulted in damage in the bearings of my wheels and there has been no acknowledgement or concessions. I have filled out surveys and have never gotten any follow ups.
Overall I am deeply disappointed by the actual "Service" component of what a dealership is supposed to provide. I have a tarnished brand of Infinitis as a consequence as well as this dealership.
My advice: find another dealership for more consistent true vehicle service and don't be wowed by the bells and whistles of the dealership.
Regular Service Maintanence and Inspection - MG
I visited the service center to perform my regularly schedule oil change, tire rotation and inspection. During the inspection, it was found that my rear brake pads were down to 3mm and should be replaced soon. I leased a 2016 Q50 a year and one-half ago with only 20,000 miles suburb/highway driving. I was a little surprised to need new pads at such low mileage given my driving habits (maybe 30,000 miles) and was asking questions to understand what was going on. I was told that it was not the service department's job to answer these questions, just tell me the problems and recommended service - I could take it or leave it. Surprised by that answer, I went in spoke to the manager who was, at first, helpful in trying to understand the situation. He quickly lost interest and passed me off to the service manager. The service manager was visibly too busy to speak to me, multi-tasking and not looking me in the eye. His answers were short, general and deflective - referring me to Infiniti USA if I wanted answers. Needless to say, for the customer service was extremely poor for the cost and investment in this type of vehicle. I recommend looking to other Infiniti dealerships for service and sales.
Fabulous customer service! - mstoxstell
Wonderful customer service response time when visiting dealership or calling for assistance. Avi was thorough and patient when going over vehicle features. Jim and Kyle reach out to you quickly when you need assistance.
INFINITI of Naperville
Berman INFINITI Chicago