Amazing Experience!! - lgonzalez88
Both my husband and I walked into the dealership just to get some general information and walked out with a 2018 Ford Explorer!! Gio was not only very professional but extremely knowledgeable, and cannot leave out the fact that he was very patient. Took his time explaining everything that we needed to know and understand. We also had the opportunity of working with Bob, we had some small hiccups along the way but Bob along with Gio made sure everything was resolved, Bob actually went out of his way to make sure we were beyond content.
Thank you both for making our car buying experience such a pleasant one!!
Top Reviewed Specialists At This Dealership
Sales and Service - Rod
Ken C provided great sales in helping me choose my new 2013 F-150. I have enjoyed my truck from day 1. All service has been done at the Ford dealership. I have always had great service.
Sales & Leasing Professional
Sales & Leasing
EXCELLENT CUSTOMER SERVICE - pattyanne2003
NAPLETON LINCOLN GLENVIEW DEALERSHIP WAS AN EXCEPTIONAL EXPERIENCE. THE TEAM WAS PROFESSIONAL, COURTEOUS, PATIENT, DETAILED AND VERY INFORMATIVE. IT WAS A WONDERFUL EXPERIENCE AND WELL WORTH THE DRIVE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. IRA, MATT, NICK AND ESPECIALLY MIKE PUFFER WHO INTRODUCED ME TO THEM. I AM GRATEFUL TO MIKE PUFFER FOR A FABULOUS EXPERIENCE. THANK YOU NAPLETON!.
Excellent, honest and no pressure service from Luke. - JREPOSH
Like was awesome. Would highly recommend him. He suggested I test drive multiple vehicles before I made a decision. He also worked hard to get me a price I was happy with.
New car buying - Jrsoltis
Dealership did not have the car we wanted on their lot, however they were able to locate a car exactly like we wanted on our first visit. we took delivery two days later. great experience, very helpful start to finish.
Used Car Manager
Overall great experience - Robbee83
My experience at Napleton was great. Aj Wood gets 5 stars from me. Aj was understanding with everything, very friendly, and wasn’t pressuring me into getting anything. I told him where i wanted to be with my payments and they made it happen. I would Definitely recommend this dealership. All the staff were very friendly.
Knowledgeable, caring, trustworthy - MJ Silver
This is my 3rd Lincoln, ans it's the second one that Scott helped me with. He is friendly and easy to do business with. I can count him and I trust him.
Sales & Leasing
best dealership ever!!! - Benjamin
everyone was very friendly and extremely helpful they did everything they could to get us a deal of a lifetime of the car we wanted. we are definitely going back for the next car that we buy.
I love Sutton Ford - nycole1969
I just purchased a 2018 Ford Edge Anita got me exactly what I asked for, no hassle over price, I received very fair compensation for my trade in the time it took was the shortest ever lol. I definitely recommend if you’re looking for a car that you check Sutton Ford out!
Napleton car care - 1stcarown71
Always professional clean and courteous the work done in a proper and correct manner Have done business with this did a show for over 20 years having have any complaints at all
Excellent service - Me
Never had a bad experience here. Everyone is courteous. Greg was very helpful. By far the best dealership I have ever bought a car from. Service is always excellent.
Completely satisfied customer - Susan Singer
Completely satisfied customer " - Susan Singer
I took my car to Buss Ford for a full service oil change and during my visit a service tech (Brandon Singer) which now I now that he is the quick lube manager, I felt that he was very informative with me as I really didn't know what I needed. He sat with me and explained everything that I needed, so I could understand and not feel so overwhelmed being a woman. I will differently go back to Buss Ford because of that young hard worker. I think every company should teach there employee the way to talk to people that don't know much about cars. So in the future I will go to them for all my services I need done. Thank you Brandon Singer your a awesome worker
Great service and very nice faciity - Chicago Bob
Had the airbag recall performed on my Shelby G-500 Mustang. The service manager was very competent to insure the proper was ordered, the work was done at the appointed time and the vehicle hand washed on completion! My head mechanic also speaks highly of this dealership as we have a large fleet of Ford vehicles and he uses them for parts and service.
NO REASON TO GO ANYWERE ELSE - tommy
This was as easy a transaction as i've ever had !! explained everything, pricing and trade in was great!
laid the numbers out, got me a great interest rate, everything was ready to go on time !!
Time to trade - retired
I have dealt with Chris Micetich for a number of years,and a lot of vehicles.It;s like a Friday night poker game with the guys. That:s why we keep coming back.
Great - Aaron83
Great expierence and great customer service. They were very helpful from start to finish on the deal. And very informative. I would by another car from here
Friendly but a bit slow - Hsquared
The friendly and accommodating atmosphere of the dealership is good, but overall speed of service for something named Fast Lane is a little bit off. It took about 90 minutes for an oil change which I though should have been an hour. Although they apologized for the extra time, I hope next time will be better.
Quick and Easy - Spete80
Worked with Jared Nelson to get my 3rd vehicle with Wickstrom. I could not be more happy with the flawless transaction from start to finish. Thank you Jared and Wickstrom.
New to Chicago! - Kathy B
We are new to Chicago and were looking for a new dealership for maintenance. Fox Ford Lincoln was great to work with on scheduling, the waiting room was comfortable and clean and the staff was extremely friendly and welcoming. Will return!
Hopkins Solara Convertible - hopkins456
The service department is always flexible and finishes the work on time. Great value for my money. I take both my cars to Manning for service.
Purchase of used car - Jeffrey C Banker
Jeremy did an outstanding job of showing the car and making sure all issues were addressed. Car prep looked great. Glad I found this car at this dealership. Thanks!!
Did not disclose accidents on preowned vehicle - AngeloE17
In October 2017, I purchased a pre-owned 2014 ford mustang. When looking at it I noticed a small patch on the rear quarter panel wheel well. I asked both the sales associate I worked with Slobo, Steve Nunez, and the used car manager if the vehicle had any damage or accidents, both in person and in text. They both told me the vehicle was clean, showed me a clean carfax, and on the ad it clearly stated clean carfax and accident free autocheck. I have retained a copy of the ad and the text messages. fast forward to roughly a month ago I was looking to trade it in for a newer vehicle, as my credit had been built up. When I attempted too however it was brought to my attention that there were two police reported accidents on the autocheck and damage on the carfax that were reported on the vehicle. I contacted autocheck and confirmed they were reporting this prior to my purchase of the vehicle. They also attempted several times to auction the vehicle in the weeks before my purchase to lack of any result. I of course was not to happy with this discovery, as it set me back almost $4,000 on the car, when comparing the price they sold me it for compared to its actual damaged value. I went to Art Hill that night and spoke to the used car manager and at first he pulled up the carfax which only showed damage. He denied there was any accidents on the vehicle repeatedly, so I asked him to pull up the autocheck and he saw 2 listed accidents and immediately asked me what I wanted them to do. I told them my requests for how to correct the situation and was told to meet the General Manager, Steve Bukvich, the next day, which I did, and up to now I will say he has been very helpful and professional. I have been working on this matter with him the entire time. But my issue has still not been resolved, They offered to put me in a new vehicle and give me more for the trade than what I've been offered, but are not willing to negotiate anything that is more of a fair resolution, and I have offered many forms of remediation, even though I am currently at a heavy loss. As a result of this as well I have several more inquiries on my credit with no approval or fruition. I have asked to speak with the owner and COO, but have been declined. They have also again denied any knowledge of accidents in the autocheck and on the vehicle. I am not at liberty to say whether or not they did know, but I do know autocheck was reporting the accidents prior to my purchase, and both the salesmen I spoke too and the ad made clear mention of an accident free autocheck. It has now been almost 4 weeks of delayed negotiation on this matter. I know these things take time, but it is getting excessive. I am normally not a confrontational or heavy handed person, But this amount of time is unacceptable in this situation, I have notified the Attorney General and if that does not bring anything into fruition I will be pursuing legal action. This is not just written out of spite, or to get what I believe is fair per se, but because deceptive practices should be brought to light to let others know the risks when buying vehicle, and to take everything stated with a grain of salt. Thus I am heavily inclined to leave a one star review, with them gaining that one star purely based on how helpful Steve Bukvich has been, and nothing else.
Best Place To Buy Your Car! - Sunset11
Best experience I ever had with a dealership. Very down to earth and friendly with no stress. Will buy all my cars here in the future.
Horrible experience - dishonest, unethical - K Wallace
We had a horrible experience with Ogden Lincoln we feel strongly they are unethical, dishonest, would scam other customers if given the chance. We looked at a new car on Saturday and started negotiations. On Monday morning we spoke to our salesman. We were told the manager was getting our offer approved by the owner and they soon called us back and said the owner accepted our offer. They even took our credit card for a down payment since we would not be able to get back to the dealership until Tuesday. They called us at the end of the day, around 5 p.m and said the owner sold the car to someone else.This was AFTER we had a deal. We had already made arrangements and spent many hours of our vacation time working on the purchase. On a side note, we had a bad feeling from the minute we walked in the place. The dealership was very run down with overhead lighting burned out, the show room extremely run down, dirty, etc. With several other Lincoln dealers in the area, there is no reason to settle at Ogden. Save yourself the hassle and protect your time and money and shop elsewhere.
Poor Customer Service - Joe Peru
I dont know about their sales, but I would stay away from their service department. Took my minivan in for new brakes, tires, and shocks. All most all of the parts were incorrectly replaced. The wrong tires were changed and the shocks were never installed. I took it back to the dealership and it ended up taking over a month to get it straightened out and I still ended up replacing tires that did not need to be replaced out of pocket.
Cash took a month for title. promised a full week after sign - Katey
Could not test used Lincoln over 35-40 MPH. Rep was scared? Female driver..AnD petite us ' such a big car.' Not a welcoming or helping type of Dealership.
It may be old but it lacked mi imal professional basics and courtesy.
Bad experience. Took my top of the line maintenance contract with endless coverage..elsewhere.
Never came back no matter how many times I pass it in a month.
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