A very positive experience - 77years&counting
Convenient location. Clean. Outstanding customer service. Sales staff was helpful in selecting the right car for our needs. The most complete orientation to the car. Showed us around the dealership after purchase, including how to get to service. One of the best car buying experiences.
Top Reviewed Specialists At This Dealership
Great experience - Ellen
I went in to get info on a trade in for my mustang. He gave me all the numbers I needed for my trade in options. He was very helpful and passionate about his job.
Sales & Leasing
Sales & Leasing Professional
Excellent service and workmanship! - tulipdaisy25
Excellent service and the new tires make my truck feel like new again! Had dip on my wheels and they were able to save it with no damage!
Great place! - T.J.7
Matt was awesome. Show room was amazing, and the overall experience was outstanding. Well done!! if you’re in the Glenview area looking to purchase a car, this is your spot!!
Pleased - Scott111
We knew what we wanted. Don found it and made our deal very pleasant. Don has been our salesman for many years and knows his product well.
Used Car Manager
Needed tires - mmjohnson03
I called Rizza regarding a particular tire. Scott returned my call and inquired why I was interested in that particular tire. I told him my reason and then he suggested another tire, from same company but a little cheaper and a better suited to my vehicle. I went with Scott's suggestion and they were able to get the tires in the next day and get them mounted on my car. So far so good on the tires. But I was VERY impressed with Scott taking the time to inquire as to why I had chosen a particular tire and he advised me on a more suitable tire.
Best car buying experience ever - tresapee
Completely hassle free/stress free purchase. Very open to my needs and beyond. Truly genuine folks, this is my "Go To " dealership now. Thanks guys!
Thank you! - mariondollar.md
Professional, friendly and efficient. The dealership has a very relaxed atmosphere. I didn't feel pressured to buy my car. Thank you Chatman for your costumer service.
Outstanding Excellence - satisfied owner
I purchased a Lincoln MKT from the Napleton Lincoln Dealership in Blue Island. Scott was very helpful in showing me how to access and use all of the applications. His assistance helped me to become familiar with locating the app and how to use it. He even setup a few of the applications for me. I was treated with courtesy and respect. I would not hesitate to refer relatives and friends to visit the Blue Island dealership to purchase a vehicle with the assistance of Scott.
Sales & Leasing
Great Service - Herbihop
The Service Department is always concerned with my needs. They always make sure I understand what is happening. They make sure I’m taken care of with a minimum of inconvenience.
Happy Customer! - John N
Stu Miller is great at what he does! He found us the Explorer we wanted!! We appreciate all the work he did to locate it for us and we know it was not an easy task!!
Completely satisfied customer - Susan Singer
Completely satisfied customer " - Susan Singer
I took my car to Buss Ford for a full service oil change and during my visit a service tech (Brandon Singer) which now I now that he is the quick lube manager, I felt that he was very informative with me as I really didn't know what I needed. He sat with me and explained everything that I needed, so I could understand and not feel so overwhelmed being a woman. I will differently go back to Buss Ford because of that young hard worker. I think every company should teach there employee the way to talk to people that don't know much about cars. So in the future I will go to them for all my services I need done. Thank you Brandon Singer your a awesome worker
Great experience - Khalid asouli
I have nothing to say but good about this dealership Matt price is the I appreciate you very much mr price and keep up the good work
Great service and very nice faciity - Chicago Bob
Had the airbag recall performed on my Shelby G-500 Mustang. The service manager was very competent to insure the proper was ordered, the work was done at the appointed time and the vehicle hand washed on completion! My head mechanic also speaks highly of this dealership as we have a large fleet of Ford vehicles and he uses them for parts and service.
Honest and caring - dave_marsett
Chris Ciemny was our sales person. Great guy. Most important quality, listening. He was awesome. I would recommend him to anyone. The finance person, Dennis, was equally great.
Oil change and check - Sandy ford
Buss ford goes above and beyond what service is meant to be. I was treated with respect and helped as I walk with two canes and can’t move real easily
Great Experience! - lhammonds57
I recently bought my Ford Escape and absolutely love it! Rich Cline was great at helping me find the vehicle that I needed at a price that was affordable. He spent hours (literally about 4 hours) showing me different cars and had a smile the whole time (regardless of my indecisiveness). To me, buying a car can be a hassle however it was such an easy process with Wickstrom. I recommend stopping in to see Rich, he is a pleasant person to work with and is very knowledgeable!
good review - ccc0123
Didn't go to buy new car but dealer talked me into it.
Had my issues with ford but giving them another chance.
So that's it.
Great Car Buying Experience - slakie
My husband and I recently purchased a 2015 Ford Explorer. Going into the dealership, we were a little hesitant as we both have had horrible experiences in the past with car salesman/dealerships. Coming into Art Hill, we were pleasantly surprised and they thoroughly exceeded our expectations! We met with Richie Pauley who was fantastic. He truly listened to our needs and was very straightforward with the process. The finance department did a great job of taking care of us and we were well informed on our purchase. Everyone we met with from Tony to Richie to Stana; they were all very professional and extremely helpful. The environment at Art Hill is completely different than any dealership we have ever been to. They work together as a team and truly have their customers best interest in mind. Hands down, the best car buying process we have ever had. I would highly recommend Art Hill for all of your car buying needs. They made us customers for life!
Purchase of used car - Jeffrey C Banker
Jeremy did an outstanding job of showing the car and making sure all issues were addressed. Car prep looked great. Glad I found this car at this dealership. Thanks!!
it very good - polarbear
very good service the dealer did a good deal for us and good job on the payments so I think the dealer did a good job very happy with the deal thank you
Helpful and very knowledgeable - Michael
Team was very helpful with my issues on price and best car for me. Thank you so much for all your hard work. Now I get to buy the car I want for a reasonable price
Horrible experience - dishonest, unethical - K Wallace
We had a horrible experience with Ogden Lincoln we feel strongly they are unethical, dishonest, would scam other customers if given the chance. We looked at a new car on Saturday and started negotiations. On Monday morning we spoke to our salesman. We were told the manager was getting our offer approved by the owner and they soon called us back and said the owner accepted our offer. They even took our credit card for a down payment since we would not be able to get back to the dealership until Tuesday. They called us at the end of the day, around 5 p.m and said the owner sold the car to someone else.This was AFTER we had a deal. We had already made arrangements and spent many hours of our vacation time working on the purchase. On a side note, we had a bad feeling from the minute we walked in the place. The dealership was very run down with overhead lighting burned out, the show room extremely run down, dirty, etc. With several other Lincoln dealers in the area, there is no reason to settle at Ogden. Save yourself the hassle and protect your time and money and shop elsewhere.
NO REASON TO GO ANYWERE ELSE - tommy
This was as easy a transaction as i've ever had !! explained everything, pricing and trade in was great!
laid the numbers out, got me a great interest rate, everything was ready to go on time !!
Poor Customer Service - Joe Peru
I dont know about their sales, but I would stay away from their service department. Took my minivan in for new brakes, tires, and shocks. All most all of the parts were incorrectly replaced. The wrong tires were changed and the shocks were never installed. I took it back to the dealership and it ended up taking over a month to get it straightened out and I still ended up replacing tires that did not need to be replaced out of pocket.
Cash took a month for title. promised a full week after sign - Katey
Could not test used Lincoln over 35-40 MPH. Rep was scared? Female driver..AnD petite us ' such a big car.' Not a welcoming or helping type of Dealership.
It may be old but it lacked mi imal professional basics and courtesy.
Bad experience. Took my top of the line maintenance contract with endless coverage..elsewhere.
Never came back no matter how many times I pass it in a month.
La Porte Ford Lincoln
General Sales Manager
Fair Oaks Ford-Lincoln Inc
Napleton Autowerks Bourbonnais
Napleton Lincoln Glenview