Stopped in for a quick test drive & left with a Focus ST (: - amuscato77
Jonathan did a great job to make sure my entire experience was great. He made sure my first time buying a new car went smoothly. Honestly for a rookie salesman he did a great job! He was incredibly polite and not pushy like typical car salesman. I told him what I was considering and he made it happen for me. He and the finance manager and a few other employees even stayed late to make sure I got the best deal I could. I traded in my Chevy Sonic and left with a brand new Focus ST. They gave me a decent deal on the trade value and were able to work some things out to make it easier on me. If I'm being completely honest I hate dealerships...but Jonathan and the rest of the employees here made it into a great experience!
Excellent customer service - Cindytat
We worked with Tugba and Jose. This was s pleasant shopping experience Thank you for the assistance and courteous professional attention to our needs Hake in finance wax really helpful and Gary helped us get to our payment
Excellent customer service from the dnturr team
Top Reviewed Specialists At This Dealership
Very smooth. - Proud car owner
I had a great experience here. The staff was very nice and helpful. I would definitely recommend it. Every part of the process ran smoothly.
Sales & Leasing Consultant
General Sales Manager
Pleasant Experience - LINDA GROSS-O'NEILL
Melanie made my car buying experience pleasant. She was very knowledgeable and efficient. No pressure--just patience and kindness. She even gave me a call when I forgot to retrieve my I-Pass! Tim was a great help in getting me get the best deal possible!
Used Car Manager
Great Experience - bob2525
Purchased a new Mazda CX-9 - Dennis Roak Jr was our salesperson and did a fantastic job! No pressure, answered all of our questions, had everything ready for us, and followed up after the sale. We drove 120 miles bypassing our local Mazda dealer for a much better experience. Great job Dennis!
Creme de la Creme - Dehmlow4
After buying my second car from Skip Warren and being assisted by Brandon Wiley, I am convinced Buss Ford has the nicest and most helpful sales team in McHenry County. Skip went out of his way 4 years ago to get a young college student with bad credit (me) into a nice car that was reliable and affordable. Today I'm happy to shake his hand as he hands me the keys to my 2016 Ford Focus. Thank you Skip, thank you Brandon and thank you Buss ford! You take the hassle out of buying cars and make your customers feel like family.
My first new car, best dealership experience I've ever had. - Analuz_alanis
I submitted a request for more information on a car and not four minutes later Jake called me up and helped figure out what I was looking for, he then scheduled an appointment with me at my convenience. I ended up going earlier than my appointment day and Jake took me right away. He was very helpful and eager to help me find my right choice. As a college student I was worried about price and loan applications but Jake was so wonderful, he gave me all the options I could choose from, let me test drive to see if my choice was a right fit for me and made my trade in and loan application process easy and painless. Jake was very professional and did not pressure me at all like I've had in the past with other dealers. We then went with Veronica who helped us with all the paperwork and needless to say she was wonderful as well, everything was quick, easy and she explained things so you knew what you were signing. Overall my experience was absolutely wonderful and I drove out in a brand new 2016 Ford Fiesta. I highly recommend this dealership and Jake!
Very pleasant and comfortable experience - cargal
Right from the start my online inquiry was answered. by Jacob Packley. I went to the dealership to see the 2012 Lincoln MKZ., travelling from Joliet. Jacob met with me, he was very nice and personable. We went for a test drive he was very knowledgeable about the features of the car. Later we talked numbers, I met Bob the sales manager, he also was very nice. Jacob, Bob and I hammered out a deal and had a pleasant time doing that--no stress !!!! We agreed to finalize the deal on Mon. 12/7/15 as this was Sat. 12/5/15 and was getting dark. I don't like driving at night. So, Monday it was very foggy, Jacob, out of the kindness of his heart offered to drive to Joliet to get me. I am 65yrs. old and had concerns about the weather. I thought his coming to get me was so kind and considerate. We finished the deal, saw Bob again, met Mike in financing, had a great experience @ Greenway Automotive--thanks GUYS !!!!!!! TERRI LOUTOS
Great service and very nice faciity - Chicago Bob
Had the airbag recall performed on my Shelby G-500 Mustang. The service manager was very competent to insure the proper was ordered, the work was done at the appointed time and the vehicle hand washed on completion! My head mechanic also speaks highly of this dealership as we have a large fleet of Ford vehicles and he uses them for parts and service.
They never cease to amaze us - carlroll
I'll start by saying my father in-law recommended Napleton to us when they were on Vincennes in Blue Island. We just bought our 5th car through them and it's the 3rd car from Napleton Lincoln. It was Napleton Lincoln Mercury, but Mercury no longer produces cars. Scott Burdelik has been our salesman 3 times now. He never pressures us, but sure does work hard to make it possible to get fine automobiles that we liked but feel we can't afford. He knows our tastes in vehicles and that we need comfort for road trips which took us to Alaska 6 times, and to the Canadian Rockies quite a few times. That said, tells a lot about how important it is for us to have a reliable vehicle. We traded in a 2012 MKZ that never had any problems. NAPLETON lINCOLN in BLUE ISLAND has earned our trust and our compliments.
Wonderful car buying experience - previous GM buyers
All of the employees at Terrys take the time to show you all the vehicles that you may be interested in. We have recommended this dealership to friends and family.
5 Stars + - Ladyboss1
Go to Wickstrom if you want to have a 5 star experience! Dealerships are not our number 1 choice to visit but Wickstrom Auto Group provided the best of the best. I felt welcomed right away and got offered a drink right away! I have been to a couple near by dealers and I never got greeted nor offered a beverage right away. Micaela meet all my expectations and was more than happy.
Outstanding - Twizzlerfreak
Just purchased a 2017 MKC Love it! Great Service our sales person Leah and Matt went way on and beyond for us we will recommend them every
chance we get! Thank you Leah GREAT SERVICE
Great Customer Service, Ease of Purchasing - Jeff A.
Very satisfied with purchasing my car from this dealership. Made the process as easy as walking into a store to grab a gallon of milk. Would highly recommend. Great job guys, thank you!
Concierge Service - Satisfied Customer
Concierge Service was excellent thanks to service manager Jim and his entire team. The entire team should be commended. Excellent, friendly and prompt service, couldn't have worked out better for me.
Great Deal - Silk
My experience working with Sam and the Rohrman team was great. Bought a great vehicle and the service was fantastic. Will buy more vehicles here soon. This was my second vehicle bought in less than a month!
Great dealership to work with in purchasing a Mazda. - Gesell,Dan50
Excellent sales manager and sales team. They met my precise requirements for my new 2017 Mazda cx5 Grand touring model. Dan Leadingham and Joe Powell went beyond a salesmans responsibilities to make myself and my wife feel welcomed and respected us as a present and future client. They did not waste time in making the deal. Very satisfied.
NO REASON TO GO ANYWERE ELSE - tommy
This was as easy a transaction as i've ever had !! explained everything, pricing and trade in was great!
laid the numbers out, got me a great interest rate, everything was ready to go on time !!
Glad we made the trip! - JTG
Jeremy was fantastic to work with. I feel he was honest, looked out for his customers and got us a good deal. Employees were friendly.
Best Ford dealer in DeKalb,Il - mbond5854
Between Ben and Rich, these are the 2 best guys i have worked with at a dealership, while most people don't trust dealerships, i have all the trust in the world with Brad Manning Ford.Keep up the good work guys! And don't let the negative comments from another Ford dealer in DeKalb get you down.
Shady Salesman - Jaded100miles
This salesman was shady, dishonest and completely un-trustworthy. I didn't trust him the moment I walked in the door. I found a Ford F-150 online and emailed the dealership that I was interested the same day. They responded quickly.
The next day, the website showed that the price of the truck had increased by $1,500. I replied to the email that I would not be driving over 100 miles to look at the truck as the price had increased.
A salesman called me and asked me what price I had seen online. He asked me to send him a screenshot and told me to come on up as they would honor the price. I let him know what day and what time I would be there.
When I got there, the truck was parked out front and there was another customer in the truck. The salesman that I had spoken to said "Well it's first come-first serve and I didn't know you were coming." I replied Yes- you did because I talked to you on Saturday. He then asked me if I was interested in any other vehicles on the lot and I said No. Then he told me that guy wasn't buying the truck and we could take a ride in it. During the test drive, he again told me they would honor the internet sales price. He also mentioned that he had me in his appointment book at 4:30 (just minutes earlier he didn't know I was coming?)
When we got back to the dealer, they took my trade in for a drive and he came back to tell me that they would NOT honor the price I saw online because it was a special sale.
I believe that he had already sold the truck to the other gentleman. He lied to me multiple times in our conversations and changed his story about the online price numerous times. What a waste of time. GO SOMEWHERE ELSE!!
Cash took a month for title. promised a full week after sign - Katey
Could not test used Lincoln over 35-40 MPH. Rep was scared? Female driver..AnD petite us ' such a big car.' Not a welcoming or helping type of Dealership.
It may be old but it lacked mi imal professional basics and courtesy.
Bad experience. Took my top of the line maintenance contract with endless coverage..elsewhere.
Never came back no matter how many times I pass it in a month.
Tried to buy a new model from this dealership and they... - greenchicago
Tried to buy a new model from this dealership and they could not estimate a delivery date. I knew more about how to track a VIN with Ford than they did! I waited patiently for 8 weeks, and every week I would bug them to find me a "dealer trade" in the area but it was never successful. They were also never able to give me any window (approximate) for delivery. My car was dying, but they would not give me a loaner so I would wait. I ultimately found a gently used demo at another dealership, and cancelled my order. As soon as I called to cancel, they offered me a loaner! Imagine that... I have since gone there for service, and so far it's been acceptable service-wise, but I wish Ford would more thoroughly test their software before releasing "upgrades" that just cause buggy behavior in their My Ford Touch system.
Fair Oaks Ford-Lincoln Inc