Excellent Customer Service - K Totedo
I was so pleased with the service at Preston Ford. My mother and I had the pleasure of working with Caitlyn in the hunt for a new car. She was extremely patient as we made our decision and answered all of our questions with outstanding knowledge. She ran all over the lot for us to find us the right car and allowed us multiple test drives. Our family has now gotten 3 cars from Preston Ford in the past three months or so while working with Caitlyn and we couldn’t be happier. I never once felt pressured by the staff at Preston. My mother and I were treated with the most upright respect during our visit. We were able to get a great deal trading in my old car.
Top Reviewed Specialists At This Dealership
Poor Customer Service - Mel
We had purchased/leased business vehicles and personal vehicles from Lavery in the past and had good experiences. It's unfortunate that the Lavery family has a business manager using unprofessional methods which is opposite of the way we had been treated in the past.
In order to have loyal customers, you must be loyal to them as well. It's unfortunate they'll never know the amount of business lost over a poor decision from a person going against the old Lavery Family Values.
It's disturbing that my story is just like the last person's review from February. After negotiating the vehicle price to a point where both of us were comfortable, they sold the vehicle out from under us. Even after we offered to put a deposit down until we could make it to the dealership.
Their story changes. Called in after they said someone else purchased. The salesperson said "The vehicle was on the lot and still available".
We should have called Mr. Lavery when this happened, but thought this would be more effective.
first class service - rich62
i have been getting my car serviced at classic for the last two years and very pleased so i decide to buy my new car there .
Ford to Chevy and happy. - BigE
After multiple problems with my Ford I ventured to Ferris. There I found a 2500 Silverado that fit my bill perfectly. Regardless of being happy with my trade in offer and purchase price of my new to me truck I would like to say thank you to the staff. Travis Metzger, Tom Jennings, Pat Ferris, and Brian Standiford along with the finance and service staff made it a wonderful buying experience with excellent follow up. I will without a doubt buy from them again and recommend anyone shopping to give them a shot! Thanks again Ferris Team!
Always friendly - Jody
Everyone is always friendly and helpful and let you know what is going on with your vehicle before they do anything. I take my car there every time I need my oil changed and they do it in a timely manner. Always let me know if I need something else done.
Great Dealership - lcalapa
My family has now purchased 7 cars from Preston. I feel they go out of their way to accommodate the customer. Never a bad experience. Courteous and always willing to go above and beyond what is expected.
Body shop repair - Bob55
This dealership went above and beyond when they repaired my car. When I picked it up the repairs were incredible. And they detailed the whole car inside and out. Quality Service and would recommend them to everyone
Great experience - Rebecca
We had a great experience at Medina Auto Mall and our salesperson Sam. He was very responsive via texting and calling. We did not feel pressured or pushed into a decision. We would absolutely go back in the future!
Bad Business.. - beckee615
I will NEVER do business with nor recommend to anyone ever!! They are Dirty, Unprofessional, & do nothing but LIE!! Was working w/a salesman on a jeep went through numbers etc..credit well over 700 (lowest score) everything set to head the distance to the pathetic dealership on Sat when I asked if they had one a little closer..I was then told there was one under a differ name (Dutros) in the city I live in..they told me to contact that dealership (I did immediately after we hung up) & they would work w/this dealership & arrange for someone to pick the jeep up & deliver to the dealership in my city..everything set..went to the dealership in my city very next day they evaluated my newer vehicle which is super clean inside out & loaded..I needed to leave to go back to work after (they already was aware) & the salesman was going to call me w/in an hour or so whereas he could finish the numbers & we could get deal done..at the end of the day I get a call no mess..next day I called & was told they sold the jeep!!!!!! I could not believe!!!!! I suppose they did me a favor as I would not want to give my business to such a Dirty Underhanded Unprofessional Dealership!!!!! I will take my business & be sure to tell others elsewhere to a dealership who respects who is honest & who still believes in helping people w/good customer service!!!!! Read the reviews people perhaps if I did this would never have happened to me!!!!
Over and beyond - That girl
Bill Harris dealership in Ashland ohio is the best dealership I have ever visit and I have been visitiing dealerships for over two months looking for the right vehicle. It took 50 miles to find my fit. Truly amazed with Scott Harris wonderful personality and Nate Bowles excellent salesmanship who went over and beyond for me. I was completely sold with the attitude that was being displayed “WE GOTCHA”. Everything I requested they came back with an option or a solution. I have the Philosophy “if you are a solution-to someone or something “ you will always be needed. I definitely need a Nate Bowles and Scott Harris phenomenal people skills that shouts and demonstrates they really care. I thank GOD for you. You had to be Heaven sent. I will purchase again and will be spreading the good news to all the people I know. Thanks guys for giving me the keys to the ignition so I can go steer others into your LOT.😝. Too all go buy a vehicle from here.
Unbelieveably rude - disappointed
I am totally shocked at how rude the sales person was that we dealt with. This is regarding a car that has been on their lot for over 90 days and was about to go to auction. The sales person would not talk to my wife, he would only deal with me which is a huge mistake when WE are buying the vehicle. We asked for a reduction in price by $500 and the response was "you are wasting my time". We stated what our budget was and we were told that they have 8-10 hot leads and this vehicle had been discounted enough and "we WILL sell this vehicle at the listed price". We thanked him for his time and left. No more than :30 after leaving we received a call with a counter offer that was $250 over our budget. This doesn't sound like a lot, but we stated what our budget was and we told him that wouldn't work for us. My reply was "if we can come to an agreement at our budget amount we will be back in your parking lot in 1 minute, if not we are about to get on the highway." His response was, "well I guess you should just get on the highway then". So they lost a $20,000 sale over $250 and I can't believe how rudely we were treated. We really liked the car and probably would have settled at the higher price if we were treated better. Now we will most likely spend more money with another dealership and not go back in the future.
Disappointed - Joanne
Free car wash is a nightmare. I had to take my car in multiple times to finally get the seat heater fixed. I don’t think I’ll buy my next car here.
Completed transaction smoothly and quickly. Fast email... - cmaeder03
Completed transaction smoothly and quickly. Fast email response and return of phone calls. Got a great deal on a used Hyundai Sonata and fair value for the trade of my used Impala. No pressure and very easy to work with...would definitely return in the future.
Satisfied Customer - Satisfied Customer
Justin Greenberg was our sales guy, and he did a great job, we will be sending him our friends and relatives for all our future sales