great service - Jimlyle
Our salesman J.J. Moore was patient and listened to our needs. He was very knowledgeable. After the sale the dealership took good care of us.
Top Reviewed Specialists At This Dealership
Poor Customer Service - Mel
We had purchased/leased business vehicles and personal vehicles from Lavery in the past and had good experiences. It's unfortunate that the Lavery family has a business manager using unprofessional methods which is opposite of the way we had been treated in the past.
In order to have loyal customers, you must be loyal to them as well. It's unfortunate they'll never know the amount of business lost over a poor decision from a person going against the old Lavery Family Values.
It's disturbing that my story is just like the last person's review from February. After negotiating the vehicle price to a point where both of us were comfortable, they sold the vehicle out from under us. Even after we offered to put a deposit down until we could make it to the dealership.
Their story changes. Called in after they said someone else purchased. The salesperson said "The vehicle was on the lot and still available".
We should have called Mr. Lavery when this happened, but thought this would be more effective.
Purchase of New ATS - Dan
Anthony Trivisonno is extremely helpful and professional. Everyone at the dealership makes you feel welcome and makes the car buying experience easy. I would definitely recommend.
Great customer service. Made things easy and comfortable - Waggs22
I gave 5 stars because Tim Sexton was a great salesman. Worked with me for what I needed and listened to any conncerns I had and dealt with them accordingly. I’ll definitely be going back to Graham’s Chevrolet for my next vehicle and all my service needs!
sudden loss of oil pressure - bschultz
I was two hours from home when suddenly my oil gauge started fluctuating from 30 to almost zero pressure. I got home after Preston was closed, so I called the next day. Adam Brown got me a loaner after hearing about my problem and had me bring my truck in immediately. It was a Saturday and, instead of me limping through the weekend, I still had a vehicle to drive. The staff at Preston is professional, courteous and friendly. Every time.
Ford to Chevy and happy. - BigE
After multiple problems with my Ford I ventured to Ferris. There I found a 2500 Silverado that fit my bill perfectly. Regardless of being happy with my trade in offer and purchase price of my new to me truck I would like to say thank you to the staff. Travis Metzger, Tom Jennings, Pat Ferris, and Brian Standiford along with the finance and service staff made it a wonderful buying experience with excellent follow up. I will without a doubt buy from them again and recommend anyone shopping to give them a shot! Thanks again Ferris Team!
Great experience - Lonesomedove
Took my daughter to get a used car here. Ed S. helped make it come together. He was friendly, down to earth, no pressure guy with whom we felt comfortable at this pristine cadillac dealership. Thank you so much Ed!!!
No call - No call
On 9/11/18 Jonathan the service advisor was to contact me to verify if my extended warranty would cover my brake work. I spoke to him at approx 9am that morning. He did not call me back. I called the next morning at approx 10:30pm, spoke with a female who stated that Jonathan was with a customer. I told her since Jonathan did not call me back yesterday, that i was taking me vehicle to have it service. Within 5 minutes of me hanging up Jonathan called and left a message. Jonathan should have kept his promise to call me back with an answer that same day.
Unprofessional RIP OFF Artist - ACS
Sold me a new car w Service issues. Ignored my calls, I returned car next day and they keep my money
Horrible Management & Emploees/liars
A Completely Satisfied Customer - notinterested
I was completely satisfied with Tim Sexton and the entire dealership. My husband and I have purchased a number of vehicles from this dealership, and we would not think of dealing with anyone else. We would buy from this dealer, regardless of the brand they sell.
Terrific buying experience - AftrBrnr
I recently bought a pre-owned Jaguar from Steve Turner at Dave Towell Cadillac. From start to finish, the buying experience was smooth and seamless. Steve really went the extra mile throughout. I highly recommend the dealership in general and talking with Steve in particular.
Over and beyond - That girl
Bill Harris dealership in Ashland ohio is the best dealership I have ever visit and I have been visitiing dealerships for over two months looking for the right vehicle. It took 50 miles to find my fit. Truly amazed with Scott Harris wonderful personality and Nate Bowles excellent salesmanship who went over and beyond for me. I was completely sold with the attitude that was being displayed “WE GOTCHA”. Everything I requested they came back with an option or a solution. I have the Philosophy “if you are a solution-to someone or something “ you will always be needed. I definitely need a Nate Bowles and Scott Harris phenomenal people skills that shouts and demonstrates they really care. I thank GOD for you. You had to be Heaven sent. I will purchase again and will be spreading the good news to all the people I know. Thanks guys for giving me the keys to the ignition so I can go steer others into your LOT.😝. Too all go buy a vehicle from here.
NIGHTMARE EXPERIENCE w/Salesman & GM - mymurphy12
Lied about warranty at purchase. Suspension went out 3 wks after on Certified PreOwned car. Tried to bribe me w/waiver to not leave review
Disappointed - Joanne
Free car wash is a nightmare. I had to take my car in multiple times to finally get the seat heater fixed. I don’t think I’ll buy my next car here.
Satisfied Customer - Satisfied Customer
Justin Greenberg was our sales guy, and he did a great job, we will be sending him our friends and relatives for all our future sales