Outstanding experience - Linda
Originally, we started out looking for a used 2016 Buick Lacrosse but we saw a 2017 model at Axelrod so we went to look at it. From the minute we stepped in the door and greeted by the salesman, Bill D., the entire experience was incredible. We have dealt with dealerships in the past (as has everyone) and looking at the car is easy, but once you start to discuss the price, then it became a long and agonizing process. I thought it would be the same as in the past, but it was NOT the case with Bill at Axelrod. I couldn't believe how quickly he and his manager agreed on a price. Everyone was very professional and I have no doubts that when the time comes should I need service, that they will maintain that same level of professionalism.
Top Reviewed Specialists At This Dealership
Used Car Sales Professional
Sales & Leasing Professional
Quick and so easy! - Blackcarol32
Prequalified and searched around a lot. I knew what I wanted and they all were so helpful getting me in to test drive. I loved the trax. I was in and out in a timely manner. The best experience buying a car ever! Will Buy again from this dealership! Jim was a pleasure! Chris was fast with the finances!
MY GMC EXPERIENCE - Payia
IM SO GLAD I WENT TO GMC SEAN PRUDE WAS. A GREAT SALESMAN HE WAS WORKED WIT ME BCUS I DIDNT HAVE THE BEST CREDIT AND MADE SURE I LEFT OUT WITH A NICE TRUCK N LOW MONTHLY PAYMENTS NOW IM RIDING GOOD ....THANK YOU MR.PRUDE ...WHAT ARE YALL WAITING FOR GET TO GMC
Excellent in every way - Thesnyders2017
Josh Martin was fantastic to work with. We will continue to do business with both purchasing our vehicles and servicing them at Chuck Nicholson in Millersburg. In my previous career I had worked in the car business, which tends to make me highly critical at any dealer. I am extremely impressed with every aspect of this dealership. Great people, definitely recommend to all.
GREAT EXPERIENCE/FRIENDLY/GREAT CARS!!! - RONALD RICHARDS
I'VE BOUGHT (4) VEHICLES OVER THE PAST 12 YEARS FROM CLASSIC & STILL HAVE (3) OF THEM IN EXCELLENT SHAPE! I'M VERY PARTICULAR ABOUT MY CARS & CLASSIC IS THE ONLY PLACE I'LL GO WHEN LOOKING IN THE FUTURE!!
Excellent Job! - GoBrowns16'
Proud owner of a Yukon XL Denali!
Scott, Paul and Jim went above and beyond all of my expectations. I manage a dealership myself and I was very appreciative to the great job these gentleman provided. I've searched four states and over twenty-five dealerships in a three weeks span to find the right vehicle, right price and the right place to buy from. In the end, I found that customer service is clearly their number one priority.
Thank you so much for making the buying process as smooth and as easy as can be. Phenominal job!
Purchased a used pickup truck from this dealer - Jack Elsasser
Nice enough dealership with decent selection of new and used vehicles. Salesman was fairly new and could use more experience but he was polite. We had scheduled a date and time to finalize the purchase of vehicle but the process took 3+ hours. Was passed off from salesman to waiting room while waiting for the financial contact to pick us up. We waited and waited and waited and waited. Took way too long.
Used car - Eld
Honda pilotthis car did not exist, and the dealership deceived. then this car in another dealership, then the owner left on her car. in the end they said that they were sold, but they did not know. complete fraud.the saleswoman was very nice. all the information she brought from the manager
Car buying made easy - JimS
Bought my last Denali Terrain in 2015 from Matt Emrick and this year we turned it in and got a 2017 Denali Acadia. Matt always makes it so easy. Matt has turned out to be one of our best friends. Matt will do anything he can to get the car you want.
Everyone is helpful and knowledgeable.... - JustmeGail
I purchased my very first new car.......so far so good.....everyone was helpful and nice. I was a little nervous about coming there alone - but they all made me feel comfortable:)
Great Service - Ohiogirl
My windshield spray wasn't working and with winter snowsrorm quickly approaching I called. They got me in immediately and had a driver take me to work. They made it convenient and kept me posted throughout the day. Everyone from service to the office were friendly.
Purchased car online - did not physically see - ANJCARSON
My husband and I had a really good experience with the Ron Marhofer dealership and this was mainly contributed to my sales rep Terry Maxson. Terry was very patient with me, responded very quickly and answered all my questions with honesty and integrity. We live approx 14 hours away and found the car online. The car was transported using the company the dealership recommended. The car arrived looking exactly like the pictures on the website. We’ve had the car approx 2 months and we waited to write the review to solidify my experience and ensure there was no mechanical issues. Here are some additional details about our journey that may help someone else. 1) Paid cash for the car by wiring the money to their bank from our bank. This was their preferred method. 2) We did not hire a mechanic 3) The only visibility we had in purchasing the vehicle was the pictures online and Terry doing FaceTime 4) The reviews on the transport company was horrible. We did not see this until after the reservation was made. We did have a cancellation option but opted to have faith that it was all going to work out for our good.
It did!!! Thanks again Terry!!!
Great experience - New ride
It was the best experience I ever had buying a car it went smooth and easy.
I didn’t feel pressured Sam was great working with I definitely would recommend the dealership
Lied to about inspecting and service pre-owned vehicle - kenithb123
Buyer beware with used vehicles. We drove up from Columbus, Ohio to purchase a used 2014 Expedition. Was advised by sales that it was in great shape and had been serviced, and needed nothing.... Drove it straight home and parked it for 30 days until my wife’s lease was up on Feb 3rd. After the lease was turned in, my wife started driving the vehicle only to find the wiper arm was broken? So I took it in and was told the front pinion seal was leaking. I had them both replaced, only to have the oil change required message come on the cluster. I call and spoke with Frank White (used car manager) who flat out lied to me and told me it had been serviced. I asked for a copy of the inspection and service and reluctantly agreed to email it to me. Well I got it finally 3 days later all to find out exactly what I thought. The repair order has “No work performed” as the correction to the used car inspection, the oil change and the detail. This dealership is a joke, it will scam you and lie to you, then the General Manager Adam Morris whom I assume is probably part of the family won’t call you back. My next step is filing a complaint with the BBB and to make sure anybody who plans to buy a used car from them knows they are liars.
Very bad customer service - ramyrom
Very bad customer service I was trying to deal with one of the sales person his name Chad Bessmer throuh e-mail and I didn't like the price he gave me. instead of him being nice and end it professionally he started to make fun of me and my car .Don't ever consider this place anymore. Even I go to ganley BMW for my other car I will never go there too no more ganley..
I researched the vehicle I wanted and contacted 7... - IceLG
I researched the vehicle I wanted and contacted 7 different dealers to request pricing. I did a lot of homework on dealer invoice, fees, etc. and have purchased various other new cars before, so I knew what to watch for. Of ALL the dealerships I worked with, only Chuck Nicholson was willing to work with me on all aspects, everyone else wanted to charge delivery fees, documentation fees (at the state maximum), etc. Kevin was up front with me from day one about all charges. I will look to Chuck Nicholson in the future for other purchases as well.
Note regarding documentation fees: The state of Ohio has merely capped the documentation fees at $250 (currently). This fee is supposed to cover paperwork associated with the purchase of a new car - title, financing, etc. per the Attorney General's office. The state has capped this gouging to $250 (though many dealerships are wanting this cap raised) but this is by far not mandatory. Chuck Nicholson charged only $98 for the documentation fees and no destination, advertising, delivery, etc. fees.
I was extremely pleased with the sales representative,... - cdifilippo
I was extremely pleased with the sales representative, Rick Supeck, as he was interested in what I needed and did his best to provide the best assistance to help me achieve that goal and he did not attempt to talk me into something that I did not need.
I have purchased vehicles from Joyce Buick in the past and I must say that I was not at all happy with their service, or their attitude. I feel that the service that Joyce offers at this time is excellent and I would happily recommend them to anyone interested in purchasing a vehicle.
Stree Free Experience - kaps
I am not one who likes to waste my whole day at a Dealership Purchasing/Leasing a New Car, it is a complete waste of my entire day, but I found purchasing from Kasper Buick a wonderfully stress free quick process. My time is very valuable to me, thank you Kasper Buick for understanding.
I had some issues with my credit due to a divorce. Mr.... - Irish59
I had some issues with my credit due to a divorce. Mr. Hawkins treated me with respect and worked hard to put me in a vehicle. I would reccomend Mr. Hawkins and Sims Buick.
Axelrod Buick GMC