Great experience - EmilyM
Steve at axelrod Buick made our experience a great one. It was a timely and smooth experience working with axelrod Buick. I will definitely be reccomending friends and family to Steve! Thanks again!
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Sales & Leasing Professional
Outstanding! Fast! - Butzin
Friendly & speedy service. We were helped immediately when we got to lot & was able to test drive. Brian was very informative and explained the process and our options in detail.
I will be back!
Easy & Friendly - happyguy2468
Website was very helpful with lots of pictures an my Salesman Craig Vicars was very responsive an helpful with the process.Timely call back to keep me informed very personable,would not hesitate to do again
Leased a 2018 GMC Terrain, exceeded all of my expectations! - kittymarie
I leased a 2018 GMC Terrain on 09/30/17, Michael Croom, Mark and AJ provided excellent customer service. Signing the lease paperwork was a breeze, The price was right and the sales staff was incredibly knowledgeable about the vehicle. I would definitely recommend Jay Buick GMC!
Excellent in every way - Thesnyders2017
Josh Martin was fantastic to work with. We will continue to do business with both purchasing our vehicles and servicing them at Chuck Nicholson in Millersburg. In my previous career I had worked in the car business, which tends to make me highly critical at any dealer. I am extremely impressed with every aspect of this dealership. Great people, definitely recommend to all.
GREAT EXPERIENCE/FRIENDLY/GREAT CARS!!! - RONALD RICHARDS
I'VE BOUGHT (4) VEHICLES OVER THE PAST 12 YEARS FROM CLASSIC & STILL HAVE (3) OF THEM IN EXCELLENT SHAPE! I'M VERY PARTICULAR ABOUT MY CARS & CLASSIC IS THE ONLY PLACE I'LL GO WHEN LOOKING IN THE FUTURE!!
Excellent Job! - GoBrowns16'
Proud owner of a Yukon XL Denali!
Scott, Paul and Jim went above and beyond all of my expectations. I manage a dealership myself and I was very appreciative to the great job these gentleman provided. I've searched four states and over twenty-five dealerships in a three weeks span to find the right vehicle, right price and the right place to buy from. In the end, I found that customer service is clearly their number one priority.
Thank you so much for making the buying process as smooth and as easy as can be. Phenominal job!
Stree Free Experience - kaps
I am not one who likes to waste my whole day at a Dealership Purchasing/Leasing a New Car, it is a complete waste of my entire day, but I found purchasing from Kasper Buick a wonderfully stress free quick process. My time is very valuable to me, thank you Kasper Buick for understanding.
GMC Terraine - dandrassy
I found GMC to be truly exceptional. I was impressed with the people, and the quality and timeliness to respond. i started at a dealership a touch closer, however it took 4 days to just get a serious response. I highly recommend this Merino Dealership.
Great sales (Matt Emrick), tremendous service (Ray & Brandon - Mike at Millstone
Have purchased/leased over 6 vehicles in past 5 years. Sales, Service Dept and Finance Dept have been absolutely wonderful. Wish I had found these guys years earlier !! Can not say enough positive about them !!!!
Gerald is wonderful and we are thrilled with our car! - Stephen Oser
This is the third time we have chosen Lambert for our car needs. We appreciate the honest no gimmick pricing and the amazingly down to earth staff. After moving to Columbus we searched for a week to find another dealer. It was not a good idea to settle for less, so we went right back to Lambert and let them know how rare they are. Gerald and the team are very clean cut and professional and we are confident with our decision for the third time. Also, thanks to Gabe in financing for your speed and proficiency! Way to go Lambert.
Customer service, mediocre - Alien7150
No Salesmen on the lot, drove around twice, then parked and walked around, Jared was the only one to come out, invited us in and offered us bottled water, it was a hot day. We waited and finally asked three different times for water and never got any the whole time we were there. For the most part we sat waiting with no magazines or tv. Pretty much bought the first car we tried. Was rushed through finance, and she, Bonnie was not very friendly. As far as the car, I love it so far and am very pleased with it, I just believe you could have better customer service. Jared was friendly, just didn't seem to care about our comfort.
Great service - Nadean
The service and staff are above and beyond . I feel so well taken care of ! Everyone from the sales team to the staff are great !
Run Run Run - FeliciaSmith69
RUN FAR AWAY! This dealership has a bunch of screw ups. The only good salesman there is an older gentleman by the name of Greg with glasses! That's why I gave Customer Service 2 stars.
Amazing car buying experience - jimmy g
3 words / Fast , friendly and professional . Came in with my guard up and left with it down. would not go anywhere else ever. xxxxx to Doug Mastenson sales manager / want the truth and nothing but the truth buy a car from Doug Wilkerson he will bust his butt for you, and the service department same with Thom G that can fix anything with any amount of wheels on it ! Oh of course Dale the finance guy that was informative with lightning speed !
Terrible communication, indifference to customers - Canyon_Guy
Having researched and shopped for a specific vehicle I found what I was looking for at Ganley GMC (Pete Bauer GMC). Given the drive distance I called to see if the vehicle was available and had a couple followup questions ahead of making the trek to Strongsville, OH. The sales person confirmed the vehicle was available but failed to return my call with answers to 2 simple questions. I followed up 6 hours later and was told that he was too busy but would call me back in 10 minutes. Never returned my call. Rather than continue to wait I contacted a dealer in Cincinnati OH with the same vehicle, got my questions answered and bought the vehicle from Cincy the next day. Bad communication, poor customer service and indifference to my objectives cost Ganley a cash sale.
I researched the vehicle I wanted and contacted 7... - IceLG
I researched the vehicle I wanted and contacted 7 different dealers to request pricing. I did a lot of homework on dealer invoice, fees, etc. and have purchased various other new cars before, so I knew what to watch for. Of ALL the dealerships I worked with, only Chuck Nicholson was willing to work with me on all aspects, everyone else wanted to charge delivery fees, documentation fees (at the state maximum), etc. Kevin was up front with me from day one about all charges. I will look to Chuck Nicholson in the future for other purchases as well.
Note regarding documentation fees: The state of Ohio has merely capped the documentation fees at $250 (currently). This fee is supposed to cover paperwork associated with the purchase of a new car - title, financing, etc. per the Attorney General's office. The state has capped this gouging to $250 (though many dealerships are wanting this cap raised) but this is by far not mandatory. Chuck Nicholson charged only $98 for the documentation fees and no destination, advertising, delivery, etc. fees.
I was extremely pleased with the sales representative,... - cdifilippo
I was extremely pleased with the sales representative, Rick Supeck, as he was interested in what I needed and did his best to provide the best assistance to help me achieve that goal and he did not attempt to talk me into something that I did not need.
I have purchased vehicles from Joyce Buick in the past and I must say that I was not at all happy with their service, or their attitude. I feel that the service that Joyce offers at this time is excellent and I would happily recommend them to anyone interested in purchasing a vehicle.
I had some issues with my credit due to a divorce. Mr.... - Irish59
I had some issues with my credit due to a divorce. Mr. Hawkins treated me with respect and worked hard to put me in a vehicle. I would reccomend Mr. Hawkins and Sims Buick.
Joyce Buick GMC of Mansfield