Janice was amazing!! - Amdandridge7216
I really appreciate you all for helping me and my husband get approved for a brand new vehicle!! We drove off with a 2019 Sante Fe!
Top Reviewed Specialists At This Dealership
Purchase of new car - Steve
Dylan McCants made this a great experience, best I've ever had purchasing a new car. Definitely would recommend Dylan and Classic Hyundai to anyone looking for a great deal on a new car.
The Frost family picked a Fun day to buy a Hyundai - jfrosty04
Great experience by getting the exact equipment that I/we needed and the cleanliness of the vehicle was fantastic. I /we liked that the vehicle was on the showroom floor waiting for us on our arrival. Great touch.Even let us borrow a big Ribbon to take home for the day to surprise our daughter for her car.
Close to perfect. - pughcountry1
There's always room for improvement so I guess I would say, " reduce the paperwork." Otherwise, it was an easy transition from the Sonata to the Tuson.
My experience - Sylvia Robinson 103
Very kind and informative patient and understanding made my experience worth while I was in control of my decision on my purchase third time purchasing from here love my new Sonata thank you all for great service
Excellent Service - AnnieV
I worked with Robert Rainey in purchasing a new 2018 Hyundai Limited. He made the process seamless and easy even thought I live in Chicago and they are in Ohio. Everyone on the staff was friendly and professional and the follow through was excellent. There was one small glitch, my brother picked up the car so he could drive it to me. He didn't notice that the temporary plates were missing until he got home about 45 minutes later. He called to see if they could mail them to him, but to our great surprise and delight they sent someone out with the plates that same day! I highly recommend the staff here and I really like my Hyundai!!!
Very good sales experience - Chris Boyer
I stopped here already knowing the used vehicle I wanted so that took some of the complexity out of the equation. My salesperson insisted that I test drive the vehicle despite me being comfortable buying it without doing so. She also had absolutely no hesitation in agreeing to help me return my rental car after the sale was complete. The purchase process went ok, although I did have to go back to sign an extra paper that was overlooked the first time. If I HAD to pick something wrong I would say the finance manager was a little too pushy with the extended warranty/protection plan they were offering. I decided to get it, but I had already said no a few times and I would have appreciated them not pushing quite so hard on that. Other than that I had a great experience and would certainly buy from them again.
2019 velositor - Cdott2000
I purchased a 2019 velositor and can’t express how wonderful Vaughn and everyone involved with my purchase. The service department is top notch and the nicest group of guys.
Horrible - RobDWebbJR
Buyers beware, would not purchase from here. They lied on my income to get me approved for a loan that they knew I couldn’t afford (without my permission), didn’t get copies of my paystubs or anything, then realizing that I had made a mistake with accepting a loan that wasn’t in my budget, they refused to give me my old vehicle back, so they sent me off in another car that was too much money because it was “either that or nothing”. Then I called again to request a refund and cancellation, then was told I might be able to if I let them keep $1600-1700 in the repairs made on my old vehicle. I told them yes that would be fine, then I receive another email later saying that they want $1700 PLUS 25% restocking fee BECAUSE OTHER COMPANIES CHARGE THAT. They essentially tried to extort money out of me for a return they have the ability to do for 10 days after your purchase date. I have filed a BBB complaint and have contacted Hyundai’s corporate management and this situation is under investigation. Wouldn’t recommend anyone shop here.
friendly, professional - carlg
spent a Saturday with the wife looking for a safe suv awd for her...Ganley Hyundai had the best selection and the best deals...salesman Rich spent most of the day with us giving us options on models and financing- worked out great
awesome buying experience - Kristi13
I stopped in to Great Lakes Hyundai a few weeks ago to pick someone up while their car was in service. I had absolutely no intentions of buying a new car that day since, even though I needed one, it just wasn't in my budget yet. Less than fifteen minutes later I ended up giving them my information to run a credit check to see what kind of financing I could possibly get while we ran out for breakfast. Shaq was incredibly great at working with me and understanding that I did have a really strict budget that I would need to follow in order to make any kind of purchase happen. He ended up getting me a really great deal on a 2015 Kia Sportage and the dealership was able to give me a lot more in trade for the car I currently had than I ever would have hoped for. I honestly can't say that I have anything negative to say about the experience, and I'd really recommend both the dealership and Shaq to anyone looking for a car.
Love Baumanns - loganstumpf1993
I have only bought vehicles from the guys at Baumanns. They are quick and professional. Always take care of me and find exactly what I want.
Sold us a car they didn’t own !!!!! - So disappointed
After shopping for a Car for 6 weeks we finally found the exact car that fit all of our needs. We were happy it was at Elyria Hyundai as we had started our search there and it was close to home. We chose a 2015 Hyundai Sante Fe sport, located on the used lot, we agreed to pay the asking price on the sign in the window. We Put a $500.00 deposit down on the car over the phone and set up a pick up appointment for the following day. The day we were scheduled to pick up the car I contacted our salesman to make sure everything was in order with the Carfax and I would like to make sure the car is detailed. I was assured everything would be taken care of. So, this is where things get very unethical if not illegal. And certainly without any concern for customer service. Upon arrival to pick up the car, we are informed by the Sales manager, not our sales person who was in the building but would not confront us, that they could not sell us the car! When we asked why, he informed us they did not even own the vehicle !!!! They allegedly had failed to purchase it from Hyundai after it was turned in from the lease. This car had been on the lot for a week, I found it on their website, I went and drove it and had numerous conversations with the salesman. When I asked “ how in the world does this happen and how often “ they responded Never! So it gets even more interesting. The car was still on the lot, they couldn’t tell me where it was going, they had no interest in helping us get the car from whoever owned it. We found out that the deposit we paid was never processed! The salesman wrote down our credit card number at home and forgot to process it when he got to work, that’s illegal I believe. The best part came when the sales manager told us that they hadn’t bought the car back from Hyundai because they were hoping to transfer it from the previous owner to us to avoid paying sales tax ? Since when does a dealer pay sales tax on cars they purchase??? And if that’s the case I think they call that title jumping, also illegal. Bottom line, they didn’t care one bit that we showed up to pick up the car we had been looking for for 6 weeks, not one concern to make things right. It was such an unbelievable experience you thought they had to be joking. I still can’t get over the ignorance of the dealership and staff. My gut feeling is a family friend wanted the car and we only got the shaft! There are way too many dealerships with integrity to waste your time here.
They are simply cheaters - Nariman Rahimian
I found their Genesis G80 in CarGurus. They NEVER told me the car had accident. They said it is brand new so I flew from Massachusetts to Ohio because it was the color I was looking for (White exterior and Beige interior). We did all the paperwork (attached photo). I paid the down payment and deal was done! My plan was to ship the car back to Boston. So the truck driver arrives at the dealership parking lot to pick up the car and as he is inspecting the car he finds out all those cracks and broken tray. (I have attached the photos). I immediately asked the manager and he said he was not aware of this accident! I took days off from my job, paid for plane ticket and hotel and flew to Ohio and they tried to sell me a $60K car with accident with the price of a new car! I asked for the compensation for my trip cost and they refused. I am in the process of filing a lawsuit against these cheaters.
Please NEVER go there!