Phenomenal - Razor29
Every visit has been absolutely outstanding.
And the professionalism is second to none.
I had a long by relationships with Baillargeon Audi and Audi Dallas has been every bit as outstanding, and then some.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
New Car Sales
Service dept. made things right. - Northstar5775
I was recently driving my wife's A5 when I got an alert for low coolant. When I stopped to check the reservoir was nearly empty. We took the car to Audi Grapevine for the repair. They discovered a crack & replaced the reservoir and also recommended a brake flush. $800 & off we went.
A couple weeks later I moved the car from the garage to the driveway & discovered a substantial puddle of coolant on the floor & a very low reservoir once again. Back to the dealership. They somehow had missed that the water pump assembly was leaking also. Another $1300.
Here's the thing: they owned up to their mistake in not thoroughly investigating the problem the 1st time and ate most of the 2nd bill for our inconvenience. They also re-did the brake flush gratis because I thought they felt mushy. They definitely impressed us with the extra-level service & earned themselves some loyalty.
I had a great experience at Audi Plano! - laura85tx
I shopped around at several dealerships as most car buyers do, and was exceptionally pleased by the service I received from salesman Joe Peer. He was very attentive to my needs and was incredibly knowledgeable about all of the features Audi has to offer. If i shopped at Audi Plano first, I might not have gone anywhere else. I love my Q5!
Poor Customer Service After The Sale ! - Dan
Purchased used Q5. One week after purchase, I started having issues with brakes and noise in the door. I contacted my sales person who referred me to the sales manager. Weeks have passed with no return call. I am assuming because I am not a local customer, they have decided to ignore my call because I can't just show up at the dealership. I would not purchase from this dealership if you are not a local customer!