Very professional and patient - MP2018
Oscar was very patient with all of my questions and very professional throughout the entire car buying process. They were very focused on customer service. Oscar was great!
Top Reviewed Specialists At This Dealership
New Car Sales Consultant
Internet, Fleet, Sales and Leasing Professional
No A/C - pugal
Coming home from Mo, had no AC, Sunday. Took the PU in Monday and they got me right in.. Appreciated it. The PU is only 1year and 4months old, A Hose was loose and lost Freon.
Bought a used Ferrari 458 Italia, mainly dealt with Shawn wa - Doc.ferrari
Reason I bought was due to Shawn Waara briefing me well regarding Ferrari I had not seen.Shawn repeatedly sent pictures of things I wanted to know regarding car such as Navigatiin , year of manufacture label etcetera
Excellent,Friendly Service - Farneyr
We always get in promptly and get exceptional friendly service from very capable technicians. We drive over 45 miles in the opposite direction from where we work because of the outstanding service we always receive and because we trust the Hoffoauir family.
Great working with Vivian Vu, her Sales/Client expertise ! - sc9182
Want to thank and commend Vivian Vu for taking extra steps to assist and guide us in our 2018 sales/lease process! Great to work Vivian Vu, very passionate about her job, ensuring the buyer is extremely pleased with the advice and smooth transaction!
We've been very happy with the vehicle and leasing/purchasing choices presented, and Vivian helped easily deciphering the numbers in such a complex lease transaction (with multiple discounts stacked on top of the each other). We really thank Vivian, for her passion to help clients and do the sales (in-fact Vivian was more of an Advisor in guiding us thru, rather than typical pushy Sales!), and we give thumbs up for Sewell dealership in helping us towards our 2018 vehicle lease/purchase.
We came out very impressed how smooth the whole process turned-out to be! Thank to - Sales Director Steven Lamb (Sales Director) and Courtney Lucky (financing/business manager), and rest of the Sewell Buick/GMC teams have taken extra-steps, and special care -- literally 'bend over backwards' to make this deal happen that meet our strict financial needs – ensuring both vehicle suitability as well as financial budget. Kudos!
The dealership had Ice-Cream on this Saturday afternoon – with Free custom specialty Ice cream sandwiches made on-site and offered to the whole floor and all the customers. This made more of a family setting and helped lighten up what could be a tight sales floor. This turned out to be our icing on the cake, on top of our purchase! Did we mention, Free unlimited car washes/vacuum at any/all Sewell dealerships comes with this purchase!
This is TWICE in a three years Sewell family dealerships taking care of our vehicle needs, kudos Sewell family dealership guys!
very satisfied - stearns41
Tim the salesman and Zoey the dog were truly the best but all the employees were friendly and helpful all around highly recommend buying from here
Awesome - rtribbey
One of the easiest and pleasant vehicle buying experience I have ever been a part of, will definitely consider Jerry’s GM when it’s time to purchase again.
Above and Beyond - ginGin
I have never been disappointed with my buying experience nor my service experiences. I now have a brand new Encore, which I didn't think was going to be possible for me at this time.
Best Car Buying Experience Ever! - Andrea519
Car buying experiences are typically something to be dreaded. However, working with Josh Jones has become something to look forward to. He is straight forward and makes the process seamless. We are on our third vehicle purchase from him and I have zero complaints. If you want a streamlined process with someone who is honest and communicates the process he is your guy!
Best purchase process I’ve ever had. And their service for t - Jims
When into the dealership to look for a specific car process took less than a couple of hours which included a test drive. They did everything I asked them to do they have the car ready when they said they were going to have it ready and I sailed through the process with no issues mainly because of Randy. Ask for Randy he’s really good and does a great job.
Also I traded my 2013 Yukon in on the used vehicle and I’ve had it serviced there for six years without an issue done quickly done on time what more can you ask for?
Bait and switch and Extremel rude General Manager - Edward
I purchased a GM C Terrain from
Carlisle Chevrolet Buick GM C Cadillac in Waxahachie, Tx. I had a concern about the vehicle I was given and i called to speak to the General Manager Ronald Ferguson. Mr. Ferguson refused to speak to me and yelled the entire time on the phone. He told me he didn't want to hear what I had to say or change his mind. I cant believe Carlisle's allow a person like Ronald Ferguson to be their General Manager and treat customers like he treated me. Carlisle claims customer satisfaction. Well I believe the General Manage Ronald Ferguson didn't get the memo because he sure was very very rude and refused to hear my concern. I must admit the sale person Dustin was very nice very curious and polite. Eddie the fiance person was also polite but I question his interest of the customer. Unfortunately I cant say the same for the General Manager Ronald Ferguson who was very very rude and disrespectful.
Frustrated trying to get my title... - Auto
Bought a car off Autotrader. Paid cash by wire transfer and a cc deposit. Flew my mechanic to inspect. Dealer was very accommodating as they spent several hours allowing my guy to check out. Even lifted it on a rack and had one on their mechanics available for questions. Salesman told me he would send my guy back with title. He didn't. Two weeks later I have no title. Where I live I have 7 days to register or there is penalty. Total frustration with this dealer! Life doesn't have to be so difficult.
Pathetic, Lazy and late. - Pj
I traveled to Mineral wells buick gmc chevy in hopes of buying a dodge tradesman. The sales guy was young but nice. We took a dodge truck out while mine was being appraised and it was ok, nothing special and stock. I was considering the vehicle and waited around for about an additional 30-40 mins while my truck was supposed to be getting appraised. I couldn’t wait any longer after an hour and a half plus of handing my keys over. I requested the sales guy call me with the appraisal and he agreed. This never happened. I called three days later and told the receptionist or whomever that i was never contacted, she said ok we’ll get back with you. Never happened. The sales guy texted me a week or two later and asked if i was still interested, i said sure what’s my appraisal. He didn’t know. He never called back. 3 MONTHS LATER, i get some piece of mail saying they want my truck for 11k (i paid 32k two years ago). I understand dealerships lowball but that offer is just hwy robbery, unserious and pathetic. I’ve gotten 2 appraisals since i was there for between 17-18.5k and all were done within 30 mins of requesting. This place is unorganized, slow, I’ll prepared, rookie sales, ghost management and piss poor quotes. Don’t go it’s a complete and utter waste of time and money.
Bad Service - Roger08
Eddie Vargas the general manager of GatewayGMC offer bad service. I visited 4 other GMC dealerships and they value my trade in over $17k but Mr. Vargas was devaluating my trade in, he also did not wanted to sale me a car from his dealership even do I already have been approved for $49k. from my bank. The sales agent was great but the general manager offer bad service at all times.
Lie about the price - Duramax man
We did a deal was good they said they couldn't take anymore off the truck. Just happened to go in there website and found the same truck 2000 cheaper. That's poor business
Christa really sounds like she knows her stuff when she... - whittingtontexas
Christa really sounds like she knows her stuff when she wants to sell a car. She did not push us to buy something like most salespeople do. And I actually asked her about the "cash corral" and instead of trying to sell me something that was old and cruddy she actually cared about my safety and said that none of them were very dependable. If I'm looking for a Buick,GMC,or Pontiac,or even a good used car I will look here. I Commend her for actually putting safety ahead of price.
BEST car dealer ever! - jbmc62
They really are your family. Larry Wooten in sales is the absolute BEST and the service dept bar none is top notch. Russell and Mike in the Service Dept are the epitome of integrity! They will fight for you with the manufacturer on any warranty issues. They go out of their way to help.
This dealership went above and beyond for me. I had been... - jessica.smith.3591267
This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.
fantastic - pat
Suzie Klement was especially nice, helpful and no pressure. Extremely patient with us with all our questions
about the Buick Verano we purchased. All other staff were exceedingly fantsstic
Bought 5 vehicles over the years. All a great experience - Jacobsenrp
Over the last 5+ years, I have bought 5 vehicles from Southwest Buick GMC, for myself, wife and daughters. Always a great experience. They also give a straight up price, no stereo-typical dealership run around, and never any pressure. GMC and Buick products are high quality built, and very well designed. Also high marks for the service department. I cannot express enough gratitude for the professionalism mixed with a laid back atmosphere. Thank you Justin and Skyler!
Zack was such an awesome salesman, he took the time to... - kkirkman
Zack was such an awesome salesman, he took the time to show me around & helped me through every step of buying my very first car on my own! He got my payments where I wanted them & just created an awesome friendly environment! Thanks Zack for all you did!
Awful Dealership - stosbor
The dealership is very clean and well kept. However, the service is subpar. The sales team refused to recognize customer needs and were unwilling to accommodate. Had a scheduled appointment to view a vehicle and had to leave work early in order to make the appointment only to find out upon arrival that the vehicle I wanted to purchase had not arrived. No call to let me know and basically no recollection of the appointment at all. The aura reeked of arrogance.