Always taken care of. - allenbrandon
I love coming here for service. I have never had any problems. Rick Gonzalez is my service advisor and always goes above and beyond to take care of my car. I would highly recommend this dealership for all your GM needs.
Top Reviewed Specialists At This Dealership
Internet, Fleet, Sales and Leasing Professional
New Car Sales Consultant
Pre-Owned Sales Consultant
No A/C - pugal
Coming home from Mo, had no AC, Sunday. Took the PU in Monday and they got me right in.. Appreciated it. The PU is only 1year and 4months old, A Hose was loose and lost Freon.
Painless and Thorough - Reed Andrews
Shawn did an excellent job assisting me in buying a new vehicle. I was unable to find the perfect vehicle for me out on their lot but Shawn went above and beyond to make sure we could get the truck I had imagined as quickly as possible and was able to get it right to every detail. I would highly recommend him and intend to do business with him the future.
Very good service loved it - Tiffany
Very good experience great customer service satisfaction very good acknowledgement of there inventory and products. Sales manager went above and beyond to find what we were looking for and for the right price
Excellent,Friendly Service - Farneyr
We always get in promptly and get exceptional friendly service from very capable technicians. We drive over 45 miles in the opposite direction from where we work because of the outstanding service we always receive and because we trust the Hoffoauir family.
Great working with Vivian Vu, her Sales/Client expertise ! - sc9182
Want to thank and commend Vivian Vu for taking extra steps to assist and guide us in our 2018 sales/lease process! Great to work Vivian Vu, very passionate about her job, ensuring the buyer is extremely pleased with the advice and smooth transaction!
We've been very happy with the vehicle and leasing/purchasing choices presented, and Vivian helped easily deciphering the numbers in such a complex lease transaction (with multiple discounts stacked on top of the each other). We really thank Vivian, for her passion to help clients and do the sales (in-fact Vivian was more of an Advisor in guiding us thru, rather than typical pushy Sales!), and we give thumbs up for Sewell dealership in helping us towards our 2018 vehicle lease/purchase.
We came out very impressed how smooth the whole process turned-out to be! Thank to - Sales Director Steven Lamb (Sales Director) and Courtney Lucky (financing/business manager), and rest of the Sewell Buick/GMC teams have taken extra-steps, and special care -- literally 'bend over backwards' to make this deal happen that meet our strict financial needs – ensuring both vehicle suitability as well as financial budget. Kudos!
The dealership had Ice-Cream on this Saturday afternoon – with Free custom specialty Ice cream sandwiches made on-site and offered to the whole floor and all the customers. This made more of a family setting and helped lighten up what could be a tight sales floor. This turned out to be our icing on the cake, on top of our purchase! Did we mention, Free unlimited car washes/vacuum at any/all Sewell dealerships comes with this purchase!
This is TWICE in a three years Sewell family dealerships taking care of our vehicle needs, kudos Sewell family dealership guys!
The best - JHall160
Great place to get a new Chevy. Always friendly and helpful. Would recommend to friends and family. Everyone was knowledgeable and took care of my needs.
Service is great - ksi102
My service advisor, Justin Sutton, always does a great job. I've been going to him for over a year. Vehicle is always ready earlier than expected. The business is nice, clean and friendly.
Great Dealer and Salesman to deal with - Jerry's Chevrolet
I found the truck I wanted at Jerry's Chevrolet while I was searching the internet. From the time I called the dealership and talked to Don the sales experience was based on what I wanted and needed in a truck. When Don realized I needed special equipment he suggested the perfect item.
The orientation was also very good. Sarah was very helpful and interested that I knew and was comfortable with the dealer layout and that I know how to successfully set all the options the way I wanted them set.
This was a very pleasant buying experience. Don and Sarah were a great help with this process. I will certainly return here again.
False Advertising 3 days - Emac
This dealership advertised a new Buick Encore 2 days in row at lower than sales price. Went in to dealership the 1st day and the Salesman blamed it on a internet glitch, basically blamed it on GM. Checked the internet the next day and the prices where lowered again, I called and the same excuse. Felt like I got shamed just to get me into the dealership. Should have made them honor there pricing, but I won’t be back.
Beware! - Ancrocker
Women BEWARE! Gateway was THE WORST dealership I’ve ever dealt with. I went alone since my husband had to work thinking it wouldn’t be that bad but I was WAY WRONG! First round of negotiations with Bill and his finance team they started out with the MRSP price. I told them no, here is the advertised sale price and that’s where we start. Bill didn’t seem to like that.. maybe he didn’t think I did my homework on the truck.. so he went back to his finance guy & came back but had added in ridiculous fees and low balled my trade. I told Bill no, that wasn’t going to work and try again. He snickered at me, shook his head and said things like “it’s just simple math”. He went back again and he came back with an even more ridiculous offer- Bill and his team at Gateway obviously didn’t take me as a serious buyer. I’m sure if my husband had been with me, he wouldn’t have treated me that way, saying thing like “maybe it’s too much car for you”. But this NIGHTMARE gets better.. when leaving I asked why they gave me such a low offer on my trade..Bill told me it was in excellent condition except for that long scratch down the drivers side. I was shocked to go outside and sure enough they had put a 24 inch scratch down the drivers side door which WAS NOT there when I drove it in! Extremely upset, Bill told me “yes it was there, Amy”. Back and forth he was arguing with me outside the dealership until I just LOST IT!! Then all of a sudden he gets a magic solution and buffs it out!!! Never in my life have I seen a tactic like this used to low ball my trades! It was some type of black rubber compound to make it look and feel like there was a deep scratch on it. No apologies from Bill he just said “it must have rubbed up against something back there.” So upset at how I was treated I told my husband who emailed there general manager Jamie Juarez, with no response from him either. So save yourself money and a big headache and drive a little further down to HERITAGE GMC in Rockwall. They reasonably negotiated with me, gave me $3k MORE for my trade and I got exactly what I wanted!!
This incident happened 9/5/18- and never heard a single response from them so this must happen often with this dealership. I know companies pay for reviews but this one is for FREE! I would like to tell Bill, Jamie and the finance manager that yes I do know how to do “simple math” I am a CVICU nurse so I use “simple math” daily and I would LOVE to send you a copy of my bill of sale from Heritage GMC Rockwall so you can see exactly what you laughed at.
Frustrated trying to get my title... - Auto
Bought a car off Autotrader. Paid cash by wire transfer and a cc deposit. Flew my mechanic to inspect. Dealer was very accommodating as they spent several hours allowing my guy to check out. Even lifted it on a rack and had one on their mechanics available for questions. Salesman told me he would send my guy back with title. He didn't. Two weeks later I have no title. Where I live I have 7 days to register or there is penalty. Total frustration with this dealer! Life doesn't have to be so difficult.
Bait and switch and Extremel rude General Manager - Edward
I purchased a GM C Terrain from
Carlisle Chevrolet Buick GM C Cadillac in Waxahachie, Tx. I had a concern about the vehicle I was given and i called to speak to the General Manager Ronald Ferguson. Mr. Ferguson refused to speak to me and yelled the entire time on the phone. He told me he didn't want to hear what I had to say or change his mind. I cant believe Carlisle's allow a person like Ronald Ferguson to be their General Manager and treat customers like he treated me. Carlisle claims customer satisfaction. Well I believe the General Manage Ronald Ferguson didn't get the memo because he sure was very very rude and refused to hear my concern. I must admit the sale person Dustin was very nice very curious and polite. Eddie the fiance person was also polite but I question his interest of the customer. Unfortunately I cant say the same for the General Manager Ronald Ferguson who was very very rude and disrespectful.
Lie about the price - Duramax man
We did a deal was good they said they couldn't take anymore off the truck. Just happened to go in there website and found the same truck 2000 cheaper. That's poor business
Horrible service - RMM
DO NOT BUY A CAR/TRUCK HERE! I made the mistake of choosing this place to buy my first new truck and was highly disappointed with their customer service. From my dealings with Mike Durant, salesman Diego, finance guy Kevin, and even Amber Khan with my license plates I was repeatedly lied to. From top to bottom this place employs habitual liars. I drove 110 miles only to find out the truck was not the actual listed price on the internet, still agreed to purchase with little help from Diego my actual salesman. Once in financing Kevin got me to agree on a monthly payment then right as I go to sign my signature the price goes up not once but twice!! I should have walked out then but after 4 hours I wasn't coming home empty handed. They sent me home with no papers showing my finicall agreement so after 2 weeks of me calling 5 different times they sent me a scratched out piece of paper with numbers on it. Then after waiting 2 months I called to see if my plates were in since my paper plates were to expire in days, they said they had been sitting there with no thought on their end to call and notify me. I asked her to send them to my house then after 1 week they still had not shown up so I called again and she stated they were mailed the previous week. I finally get my plates after multiple calls only to find out they overnighted them after I called upset yesterday . So now I can honestly say this will be the LAST TIME I ever do business with or even recommend this place to anyone . Consider yourself warned!!!!
Christa really sounds like she knows her stuff when she... - whittingtontexas
Christa really sounds like she knows her stuff when she wants to sell a car. She did not push us to buy something like most salespeople do. And I actually asked her about the "cash corral" and instead of trying to sell me something that was old and cruddy she actually cared about my safety and said that none of them were very dependable. If I'm looking for a Buick,GMC,or Pontiac,or even a good used car I will look here. I Commend her for actually putting safety ahead of price.
BEST car dealer ever! - jbmc62
They really are your family. Larry Wooten in sales is the absolute BEST and the service dept bar none is top notch. Russell and Mike in the Service Dept are the epitome of integrity! They will fight for you with the manufacturer on any warranty issues. They go out of their way to help.
This dealership went above and beyond for me. I had been... - jessica.smith.3591267
This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.
fantastic - pat
Suzie Klement was especially nice, helpful and no pressure. Extremely patient with us with all our questions
about the Buick Verano we purchased. All other staff were exceedingly fantsstic
Zack was such an awesome salesman, he took the time to... - kkirkman
Zack was such an awesome salesman, he took the time to show me around & helped me through every step of buying my very first car on my own! He got my payments where I wanted them & just created an awesome friendly environment! Thanks Zack for all you did!