Professional - Echo
The visit took longer than usual
Appointment was at 9 am for oil&filter plus tire rotation. Didn’t get out until after 10:30 !
But I still give my over all experience 9 out of 10 ( that’s just because no one is perfect) 😀
Keep up the great job and thank you!
Top Reviewed Specialists At This Dealership
Internet Manager/Carpro Specialist
Great place to get a used car - FD1147
Got my 2017 Dodge 1500 truck from them, the staff was professional and everything went smoothly. Collin and Mike were outstanding. I highly recommend them.
Certified Hyundai Sales Professional
Certified Sales Professional
Refreshing sales approach - Kellie
Refreshing, finally a salesperson that actually listened. Brian took the time to listen to what I needed and wanted in my new car. I actually came in to test drive and receive a $50 gift card, but he found it, the exact car I had in mind before I came here.
New Car Sales
New Hyundai Sales
Great Service - Satisfied
Highly recommend Vandergriff. Even though it was a major repair, they did a fantastic job and kept me informed. I will alway take my car here for repairs.
Awesome family of employees! Kiara was a super salesperson! - Kim
A great dealership to buy a vehicle from with great people who take care of your needs and concerns. Thank you for your hospitality and great service!
Good dealer to work with. - dnazar12
Bought two cars from Van Hyundai. Sales department is exceptional. Had one issue with the finance department, but I got the glitch resolved after a quick conversation with George (the helpful general manager). Overall would recommend.
Hard workers - ShicaslynG
I wanna especially thank my Salesman Alonzo,
Kenneth used car Sales Manager, Patrick General manager, Ryan the GSM, Timothy Hutchinson service, and Julia in service for the foot work they put in for my situation. Thank you thank you thank you!! You all have been a great deal of help...although it took a great deal of patience you all still came thru for me.
Kat's New Santa Fe - jmac149
Stan Becker & Eckert Hyundai are simply the best. We have been buying Hyundai autos here for 16 years and each experience is better than the previous. Even after we moved from Denton county we still make the drive back to continue the relationship not only with Stan but also the fantastic folks in the service department. We would recommend Stan Becker and Eckert Hyundai to any and all.
Impressive - Styledial
I had a great experience with Huffines Hyundai, Michael Lang was awesome & a pleasure to work with him! They will treat you well, go see them for your next car.
Purchase - rjmillican
Trey was very straight forward and gave us the information we needed and Bailey was very efficient at closing the deal. My only complaint would be the interior rear window was not cleaned!
Great customer service 5 stars - Hollywood84
My whole experience from sales to service was exceptionally great. Would like to thank Robert Lewis for selling me my brand new Elantra couldn't be happier. I recommend to anyone looking to buy a new vehicle at mike Brown's Hyundai, easy going atmosphere no pressure buying experience.
New Santa Fe - geobow0917
So far am pleased with Santa Fe, it's ride and handling, fuel mileage, features and comfort. Do with the option of electric folding mirrors was available on Santa Fe.
Salesman was argumentative and a little shady - Kelsye
I came there to test drive an Elantra GT one night an hour before closing. I was told before I came that they did price matching as I had found the same vehicle online at another dealership for much less. When I got there I had to wait and was tossed from one salesman to another after my test drive. I was very interested in the vehicle and asked repeatedly their price. They were not up front about it at all. Once I told them the price I found elsewhere online they trash talked the other dealership and I was told there was no way they would actually sell me that car that cheap. I told them I couldn't afford their price but they still kept insisting we could work something out. The salesman said he was unable to give me a true price without pulling my credit. I am very weary of a bunch of unnecessary hard inquiries going onto my credit report. I was then argued with for even longer until I finally told them I had to go and would come back tomorrow. This was only after the finance manager told me he would call me with some numbers the next morning. That didn't happen. I still came back because they kept saying they could get the payment where I needed it to be. This was not true and they knew that all along. The salesman again argued with me and then tried to sell me another vehicle I wasn't interested in. When I asked him the price of this vehicle, he STILL was not upfront about the price. I was very unsatisfied with the customer service I received here and left immediately after. I do not recommend this place. However I did really like the finance manager Ward that talked to me. He was very nice as was the original salesman who took me on my test drive. Be weary if they aren't giving you a solid price for a vehicle and DO NOT let them pull your credit until they've negotiated a deal that will work for you! Don't be bullied by this rude sales guy. His name isn't even on this list but it's something like Mauricio?? The one I liked who took me on the test drive has blue eyes and walks with a limp. Nice guy!! Also like to give a shout-out to Ward for his impeccable fashion sense! ;)
Out of the wa but worth it - tuffy_tac
Overall experience nice. Salesman and manager very cordial. I have bought several new vehicles from different Dealers, and feel this was one of best experiences I have had. would highly recommend this dealership especially to older people who don't like a lot of back and fourth negotians
HORRIBLE EXPERIENCE WITH FINANCE MANAGER - K Flores
This dealership was friendly and helpful at first. I did NOT want the extended warranty, but the financial manager added it my contract anyway. When I asked him to remove it, he said he did not NEED to redo the paperwork. I could just remove the warranty after-the-fact by sending a cancellation order later and that my payments would go back to the original stated amount. But, afterwards - he told me a different story saying the Extended Warranty amount would be credited to the last few payments of the note. I told him this wasn't acceptable, but he told me he could not change the contract. I asked for verification that he did cancel the warranty. He never gave it. So I called the Extended Warranty office myself. After 2 months, it turns out that it NEVER WAS cancelled. I would have been paying for something I had not agreed to and didn't know I had. I tried to contact the manager of the dealership and he never returned my numerous calls. After I signed my contract with them, they were VERY uncooperative afterwards. They knew I was short on time when I came in to purchase and needed to make this deal quickly. They took advantage of that and used it to cheat me. They also entered my address incorrectly on the financial documents, so I didn't receive my first two statements and had to make my payments by phone. I feel this was done intentionally in order to keep my fooled that the warranty fee was removed. I had to cancel the warranty on my own. The warranty company is supposedly sending me a refund soon. It will be a check made out to Hyundai Finance. When I receive it, I am supposed to take it to Hyundai and they will credit my loan. I am not satisfied with the method of adjusting the refund so even though I know I will lose money on this transaction, I will get rid of this vehicle right away. I NO LONGER WISH TO DEAL WITH HYUNDAI !!! The finance manager that I dealt with is Rick.
Great job brad cox - leslie83
I really like my car and love my experience it went great love how they really worked with us on price to try and get it to where we could afford it im so in love witht he car and this times experience
BAIT and SWITCH! Buyer Beware! - AverageJoeConsumer
I would NEVER set foot in the establishment again due to the BAIT and SWITCH tactics and complete lack of integrity displayed. I was first issued an online price quote on the vehicle that I was after. I drove the extra distance after work to view the vehicle and get everything set up. Once I arrived, I was informed that I had to use Hyundai Motor Financing in order to get the agreed upon price and the loan type was a balloon payment as well. I was not thrilled about this because I had already let him know I had financing approved at my credit union but I agreed that I would use their financing and went forward with the transaction. I agreed to return to the dealership in a few days to purchase the vehicle and once again drove out after work to complete the transaction. More BAIT and SWITCH from there. I was sitting in Randy Leyva's office, which overlooked the showroom floor that the car was sitting on. He sent the car back to have it prepped for the sale. After a while, Randy returned to his office with bad news. The car we agreed to just had a price hike of over 2K dollars. His reasoning was that it had a leather package installed and he wasn't aware of it. We went over the car with a fine tooth comb, I took pictures and we actually discussed how nice the leather seats were. It said in big bold letters LEATHER PACKAGE on the windshield and he must have walked past this car every day he worked since it was feet from his door. For him to claim he overlooked it was simply unbelievable. He said he could get me another similar car without the leather which I rejected without hesitation. He knew he wasn't able to sell me the car for that price and yet he continued to waste my time bringing me into the dealership. Other reviews describe bait and switch tactics used at this dealership and I can you tell you first hand this is how they conducted our business. I was told I would receive two 50.00 gas cards for my troubles and almost three months later I have received nothing. I would steer clear of this place. Other dealerships should realize tactics like these are what give car dealers a bad name. Shamefully dishonest and a complete waste of my time! I explained in follow up emails that there were plenty of similar negative reviews online and he said he didn't really care due to the fact he deals with so many people. bad experiences are bound to happen. I recommend that you find another dealership that will treat you with respect and honesty....Buyer Beware!!
Awful Dealership - stosbor
The dealership is very clean and well kept. However, the service is subpar. The sales team refused to recognize customer needs and were unwilling to accommodate. Had a scheduled appointment to view a vehicle and had to leave work early in order to make the appointment only to find out upon arrival that the vehicle I wanted to purchase had not arrived. No call to let me know and basically no recollection of the appointment at all. The aura reeked of arrogance.
Express Service Consultant