Great dealership and great product. - ArmyChief
Buying from Hooks was one of the easiest and friendly car buys we have ever made. Pricing and trade in value was fair and open communication existed throughout the buying process.
Top Reviewed Specialists At This Dealership
Excellent customer service!! - Motorhead03
Henry Ford is an awesome salesman. He was able to inform me of the vehicle I purchased and answer any questions I had. The entire process was great, very smooth and quick. The quality of my car was beyond any other that I saw and yet still before I picked it up they insisted on reconditioning my seats and cleaning it once more. Overall I’m a very satisfied customer and plan on coming back. I will definitely recommend this dealer to everyone.
Outstanding!!! - RACKWELLCATS
The dealership went above and beyond when we picked up our new Navigator! I would recommend this dealership to everyone, customer satisfaction is their specialty!!
New Car Sales & Fleet Manager
New Car Sales Associate
Best Ford Dealer EVER!!! - Jacque Reese
This dealership is the absolute best!!! Chris Stroud went above and beyond on this deal. They started out $2k higher on my trade than anyone else. Worked with me to get one car sold and the other traded in. Searched tirelessly to find the exact vehicle I wanted and went to get it! Put me in a loaner vehicle while they looked. Very professional. Very friendly. I would absolutely recommend them to anyone and everyone. We are customers for life!!! BUY LOCAL!!!
Top of the line!! - JOHN TADLOCK
I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier.
Excellent transaction - dbissett
Had an excellent experience buying a 2013 Edge at Bob Tomes Ford. Marc was helpful from beginning to end. No problems from beginning to end. Thanks.
Go anywhere else!!! - Snoopy
Deceitful and deceptive! Save yourself the time and effort and go ANYWHERE but to a Brinson dealership! They are not truthful on advertised pricing, lie about inventory, and are blatantly rude to customers. Extremely disappointed that a dealership like this even exists. Shameful!
Hard workers to make you happy; fair - AJ
Grapevine Ford and the team were good folks to work with. We were treated courteously and fair. They made things right within the framework of the deal.
Car listed in CarGurus - Used - Richard D McClung
The experience with this dealership was a good one. Went to look at a used Nissan. Took time looking over the car, and did the numbers. Agreed on the deal, and bought the car. Aron came to assist me with looking at the car, running the numbers, and completing the purchase. Hassle free. I was in and out of there in a reasonable time without the running back and forth to the manager, and all the usual tricks some dealerships still do. Great purchase, and would do business again.
Very poor customer service - TannerLaw
I brought my vehicle into this dealership to report an issue that should have been covered under warranty since I was still under the factory warranty. The service advisor Ben L. Scott took my order and promised to call me back when the part came in while I was out of town traveling. After 2 months of never hearing back from him, I decided to go back to the dealership to check on the status of my broken part order to find out from another service member that that part breaks all the time.
Well when I return to Ben L. Scott, he said the part had been sent back because I didn't come back in time for the service and it was no longer under warranty because I was now over the milage on the factory warranty on my 2016 Lincoln Navigator. I've dealt with this man on a few different occasions and his customer service is horrible. He is definitely not giving Lincoln a good reputation. He never once apologized for not returning my call or took the responsibility for his poor work performance.
Service department is the worst.. - PrestigeServiceDeptStinks
I was treated like a number by Jeff, but not before Josh made me feel like an idiot over the phone. They lost my future business.
Buyer beware. inspect all features before you sign the line. - Buyer
Great until they get paid! As soon as I drove my 2014 used truck home I found the parking sonar dummy light stating see dealer. Sales manager Bryan advised me my sale was As Is! Buyer beware! He states that is what the extended warranty is for! I believe a warranty is for items that break after the truck is purchased Not for items that were inop prior to purchase! Not a big deal I got this! At the end of the day all you have is your reputation!
Never use them - Doc-p
Made an appointment to get an oil change. Simple enough... Just an oil change. It took them 90 minutes to do a 10 minute job. The service writer was rude when I asked for a status update on my car
Never never never use that service center. They are a disgrace to the company name.
Talk about great people and service. Mike Vaughan andRon... - Tom Johnson
Talk about great people and service. Mike Vaughan andRon Baron are the best. He did a safety check on my vehicle and explained everything up front, NO surprises. Great Pricing, Great service and on top of all of that, a cleaned vehicle, washed and returned in a timely matter. If you want home town treatment and people who really care,even if you don't have a Lincoln or Mercury head to North Hills Lincoln Mercury in Hurst, you will not be disappointed!!
Don Davis Ford Lincoln
David McDavid's Plano Lincoln