Fantastic experience. - cowboyneok
Joey was informative, helpful and extremely courteous in helping me. The buying experience was a very good one. Kudos for being professional and pro-active regarding instructing me on Lincoln's new features.
Top Reviewed Specialists At This Dealership
first time buyer - kgtina27
Bo has been helping my family for the longest time and he’s an amazing sales man and it was like fate that they had a Kia Soul in the color that wanted and everything I’m glad I was able to get the car of my dreams with the help of the finance helping me stay with a reasonable payment and fully covered Quincey and Joshua would definitely recommend to get help from these gentlemen 👍🏼👍🏼👍🏼👍🏼
New Car Sales Associate
Pre-Owned Sales Associate
Great experience! - Haley Darby
Don Kilgore was very accommodating and informative! The process was speedy and the staff was very friendly. We will be coming back for our next vehicle! I would recommend to anyone looking for a vehicle to check out Brinson and request Don Kilgore!
people who will go out of thier way - Pastor Owens
I am a local Pastor in a town where everybody knows everybody and I have done business with this dealer several times had some issues but they were professional enough to make it right and even went out of their way to make me happy. I believe in doing business local and helping our neighbor
and will continue to shop at Brinson Ford as long as they continue to do fair and honest car deals.
Purchase of New Lincoln MKZ Hybrid Black Label - Michelle & SGTMAJ
We had a 2013 MKZ that we ordered through a dealership in North Little Rock, we totally loved that car, but we had put over 80,000 miles on it and we were ready for a change. Since we were both totally retired, we went back to our first love! the Mustang GT. As the months passed by, we could not get the MKZ out of our mind!! Seeing all the Lincoln commercials on television, plus my car magazines, went to the computer, found the Lincoln website, saw the MKZ Black Label, built it with what I liked. showed it to my wife. She fell in love with it. Then one day when she was looking at the website, David McDavid Lincoln came up. She looked at their inventory and found the car that she wanted. After chatting with the internet operator, Mr Edward Freeman gave us a call and the rest is history!! Mr Freeman was very professional and knowledgeable. he thoroughly covered everything, including the lincoln app, added to both our phones. We are totally satisfied. As the Marines would say, 110 percent. oo-rah.
Top of the line!! - JOHN TADLOCK
I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier.
Great Experience - Lee Smith
Great Experience, Bob Thomes Ford will be first on my list for my next car purchase, Mark Clayton was great to deal with, Thank You
Very pleasant and professional - Derrell
Treated with respect as a buyer in a comfortable setting with reasonable final price. Used the online process which saved the buyer and seller time.
Very poor customer service - TannerLaw
I brought my vehicle into this dealership to report an issue that should have been covered under warranty since I was still under the factory warranty. The service advisor Ben L. Scott took my order and promised to call me back when the part came in while I was out of town traveling. After 2 months of never hearing back from him, I decided to go back to the dealership to check on the status of my broken part order to find out from another service member that that part breaks all the time.
Well when I return to Ben L. Scott, he said the part had been sent back because I didn't come back in time for the service and it was no longer under warranty because I was now over the milage on the factory warranty on my 2016 Lincoln Navigator. I've dealt with this man on a few different occasions and his customer service is horrible. He is definitely not giving Lincoln a good reputation. He never once apologized for not returning my call or took the responsibility for his poor work performance.
Best Ford Dealer EVER!!! - Jacque Reese
This dealership is the absolute best!!! Chris Stroud went above and beyond on this deal. They started out $2k higher on my trade than anyone else. Worked with me to get one car sold and the other traded in. Searched tirelessly to find the exact vehicle I wanted and went to get it! Put me in a loaner vehicle while they looked. Very professional. Very friendly. I would absolutely recommend them to anyone and everyone. We are customers for life!!! BUY LOCAL!!!
Sean Is the Best - Kenneth A Svoboda
I went in $4000 upside-down on my trade-in, and Sean Osbourne worked with me to get the price I need in a more reliable, newer vehicle. After all was said and done, he even went the extra mile to try and get me bumped up another trim at close to the same monthly cost. This is a great dealership with great service, and I highly recommend it to everyone looking to buy.
Buyer beware. inspect all features before you sign the line. - Buyer
Great until they get paid! As soon as I drove my 2014 used truck home I found the parking sonar dummy light stating see dealer. Sales manager Bryan advised me my sale was As Is! Buyer beware! He states that is what the extended warranty is for! I believe a warranty is for items that break after the truck is purchased Not for items that were inop prior to purchase! Not a big deal I got this! At the end of the day all you have is your reputation!
Never use them - Doc-p
Made an appointment to get an oil change. Simple enough... Just an oil change. It took them 90 minutes to do a 10 minute job. The service writer was rude when I asked for a status update on my car
Never never never use that service center. They are a disgrace to the company name.
Talk about great people and service. Mike Vaughan andRon... - Tom Johnson
Talk about great people and service. Mike Vaughan andRon Baron are the best. He did a safety check on my vehicle and explained everything up front, NO surprises. Great Pricing, Great service and on top of all of that, a cleaned vehicle, washed and returned in a timely matter. If you want home town treatment and people who really care,even if you don't have a Lincoln or Mercury head to North Hills Lincoln Mercury in Hurst, you will not be disappointed!!