Best SUV ever built - Henry
I stop in randomly to take a close look at the new Black Label Lincoln Navigator.
I was great by a gentle in the parking lot who proceeded to show me many amazing details.
After a while I released we had been talking about the amazing vehicle and I was not being pushed into anything. Just giving great info.
Thank you Mark for being that guy that just helps.
So I bought 2.
Top Reviewed Specialists At This Dealership
Awesome experience - The Smiths
We would never consider buying a vehicle elsewhere. Staff is professional yet warm and friendly. Our Certified vehicle was exactly as described. Our sales rep, Henry was fantastic as was AJ in finance. We also had great interaction with David Wallace. This is a great dealership that knows the car business and what it takes to please customers! In addition to all the customer service, we got s great vehicle at a great price!
Xavier at Don Davis went above and beyond. - Tierneyhamilton24
Xavier Echendu went above and beyond to get us the ford F250 we've always wanted! He even met us halfway to deliver the truck to us!
New Car Sales & Fleet Manager
New Car Sales Associate
Best Ford Dealer EVER!!! - Jacque Reese
This dealership is the absolute best!!! Chris Stroud went above and beyond on this deal. They started out $2k higher on my trade than anyone else. Worked with me to get one car sold and the other traded in. Searched tirelessly to find the exact vehicle I wanted and went to get it! Put me in a loaner vehicle while they looked. Very professional. Very friendly. I would absolutely recommend them to anyone and everyone. We are customers for life!!! BUY LOCAL!!!
Top of the line!! - JOHN TADLOCK
I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier.
New Explorer - NewCar
Just bought a new Explorer.
Pam Pletz was the sales person who helped us. Pam is friendly and profecional.
This is our second vehicle to by from Bob Tomes Ford. Both experiences were positive. We will be back when it’s tine to buy again.
30k service on 2016 Explorer, over $1000 - Explorer2016
Came in asking for just an oil change and multi-point inspection, vehicle had 29k miles. Claimed several items were required as part of 30k service "because that is what the iPad says" on a gently driven 2016 Explorer (e.g. several fluid changes, cleaning, alignment). I said ok but only for work that is required, service advisor looked me in the eye and said "absolutely". I later learned from Ford most of the work was not required. Should have been less than a $500 service. Even for the work done, seems grossly overcharged, service took them about 3 hours to complete and cost over $1000, materials were probably $100. Invoice total did not make sense relative to quotes provided for individual services performed.
Was promised opportunity to discuss necessity of work performed with technician upon pickup, when I arrived was told technician did not want to speak. Service advisor was unable to articulate why extra services were necessary. Fourth or fifth visit in 2 years and will be the last.
John Boyd is a liar - Neverwillbeback
Went to the dealership 2 Saturday’s ago. Told them what I wanted and told me no problem. Said we found your truck and it will be here Monday. Signed paperwork got into a loaner and drove off. Monday comes around no truck. Tuesday comes around no truck, all the way to Friday. Demanded my truck back and after refusing to leave the dealership they finally said it’s coming around. I hope the owner of this dealership gets to read this and somehow makes it right. John Boyd is nothing but a liar.
I bought Lincoln nautilus last Saturday - Jyoti thompson
Very friendly atmosphere, my salesman Jasson Vazquez was very genuine and helpful throughout the time I call him and told what I wanted and sure he did and very honest young man .i would recommend him to all. Great experience
Dishonest Business Practices - gayla4663
Shouldn't even get one star. Very dishonest business practices. Bought a vehicle and signed the contract. The vehicle was left at the dealership to get a few things added to it. I was told these would be fixed locally, no problem. When I returned to pick up the vehicle, I realized 602 miles have been added to the odometer. That's definitely not a local trip. Everyone within the dealership denies driving the vehicle. The owner and sales rep both stated the mileage was simply written down incorrectly on the original sales contract and that I was mistaken. Now I see it's happened to another person and they have customers returning loaner vehicles because they have been sold! Would not ever recommend Brinson Ford. I also contact Ford directly and filed a formal complaint. I was also told this isn't the first instance of dishonest business practices and numerous cases were open on Brinson Ford.
Service department is the worst.. - PrestigeServiceDeptStinks
I was treated like a number by Jeff, but not before Josh made me feel like an idiot over the phone. They lost my future business.
Buyer beware. inspect all features before you sign the line. - Buyer
Great until they get paid! As soon as I drove my 2014 used truck home I found the parking sonar dummy light stating see dealer. Sales manager Bryan advised me my sale was As Is! Buyer beware! He states that is what the extended warranty is for! I believe a warranty is for items that break after the truck is purchased Not for items that were inop prior to purchase! Not a big deal I got this! At the end of the day all you have is your reputation!
Rude Rude Rude - Poni
So we been going up to the local Ford Dealership. Looking at new trucks. We have purchased. 4 trucks and 2 SUVs from this dealership. in the last 13 years. Today while we was looking a lady come on a loud speaker and said we are unauthorized to be on the property. Everyone goes and looks at what's new and in inventory on Sundays while they are closed its a open lot with no gates. Done this every time I thought about buying a new truck or car. The point is the lady was rude. Her tone of voice was as if we had committed a crime. I've never been made to feel that way in all my life. I will tell you this. Everyone I know Everyone I ever meet I will tell them how bad My wife and I was treated on 10/14/2018 The fact that I was in a SUV I purchased from this dealership when this happened was simply pathetic on The dealerships part. I will be taking my $70,000 I was going to spend on a truck to another dealership. You can rest ashore me or any one i ever talk will never be on this lot again. Long as I live.
Talk about great people and service. Mike Vaughan andRon... - Tom Johnson
Talk about great people and service. Mike Vaughan andRon Baron are the best. He did a safety check on my vehicle and explained everything up front, NO surprises. Great Pricing, Great service and on top of all of that, a cleaned vehicle, washed and returned in a timely matter. If you want home town treatment and people who really care,even if you don't have a Lincoln or Mercury head to North Hills Lincoln Mercury in Hurst, you will not be disappointed!!
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