Great job getting the car we wanted - Jwalk.jr
Very clean dealership. Very nice people. Great buying experience. Bob Dean went over and above to take care of us! We were remote buyers and he helped us evaluate the car before we drove into town the next day to purchase.
Top Reviewed Specialists At This Dealership
Professional caring customer first attitude enjoyable - SYEAGER58
It is the best experience of buying a car, I’ve had terrible luck with other dealerships but never a bad one here. My happiness with the vehicle I’m buying is of great concern to them and they go the extra mile to make sure you get what you want, Don Davis value starts at the top and you see it throughput the organization
New Car Sales & Fleet Manager
Internet Sales Manager
New Car Sales Associate
Henry was very sweet and helped us a lot. - Ruqaiya
This was a great dealership that helped me with everything I was looking for. The price was great and I got an amazing car. I love it! Thank you!
Top of the line!! - JOHN TADLOCK
I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier.
Great services - as usual! - SBD60
Having bought both my truck and my wife's car from Bob Tomes (twice) I always return to their Service Center for scheduled services. Both cars were serviced this week. Scheduling was simple and convenient, dropping off vehicles was easy - very polite and attentive - customer facilities are great (I was able to work online from waiting room) and transport home and back is available if needed. Many thanks to Chip Cox for being professional, efficient and friendly - explaining everything I needed to know and answer my questions honestly. See you for the next service.
Do not recommend - Jenna75754
I would give them 0 stars - I should have done this months ago but I got busy and am just now getting to it. As I go to file a complaint about Brinson Ford - Athens, I see that their ratings are already pitiful. Now it makes sense, they just don't care. My complaint is that they are very unethical and be sure to check your mileage of your new & old car before signing off on it. I don't see where they did anything illegal (or at least can't prove it because I was not there at the time of purchase). My 80 year old grandma with the help of a daughter purchased a used car from them in May. Several people pointed out that the car had a damaged frame (as if it had been wrecked and repaired). The dashboard lights would randomly come on, low tires/gas cap open/engine warning light/inaccurate cruise control setting. After repeated visits to Brinson Ford, the only suggestions the service department gave here was to trade it in for a price much lower than her purchase price. (Shortly after she purchased it, she went into the hospital for two weeks and then couldn't drive for another two weeks.) She went back 6/10, alone. She was talked into trading the used car that she owned less than two months for a new car. The paperwork says she drove over 600 miles in that short time. There is no way she even went 200 miles. She went in to speak with her salesman, Scot, and he convinced her that the Focus was not enough for her, she needed a Fusion. The owners manual was not in the car and after repeated requests, she said Jarvis Coper was very helpful and got that together with her plates and spare key. I went over all of the paperwork and went in to talk to the finance manager. The sale was done, we were not asking to give the car back and get our money. I wanted to know their side of the story before I posted her side on the internet. I asked if they told her how much she would be losing if she traded it in. Mike or Mark (whoever the finance guy is) said that they go over the numbers in detail. A typical "little old lady" isn't going to understand your "details" but she would understand if you said "you are about to lose $8000". These guys lack then ability to put themselves in the place of anyone else. All they are seeing is $$$$. My question was "how would you feel if your mother/grandmother/wife/sister/daughter felt like someone took advantage of them all because they didn't want to 'bother' you?" The guy was either flustered or didn't understand the policies that he is selling. He wanted to argue about her needing GAP insurance. I read the contract, we can call and cancel so that does not concern him. I had to correct him on how GAP insurance works. Hopefully he knows and was just caught off guard. As for the extended warranty, I wanted a refund for that. He did show me where they pro-rated it and applied it to her down payment on the new car, which is fair but was very rude and hostile about the entire situation. He then continued to argue the extended warranty sale on the new car and refused to refund that. He said it was not possible for the way they created the loan. When you choose 0% interest, you are losing out on other rebates. The dealers will push it but it is not always worth it. That was the case here. She bought a brand new car, got a $1500 rebate... so paid 1500 less than sticker price. When it comes down to it, they made a lot of money off this little old lady. Talking to him was like talking to a programmed minion, almost like he was reading a phrase it out of a book, repeating it over and over. He doesn't know anything but what he was told.
Just Do Your Job, PLEASE! - kdstyle
The worst experience dealing with people and a dealership in my life. Horrible customer service, reluctant to acknowledge mistakes and take responsibility, unprofessional communication, or none at all from sales to management. Purchased a "supposed" Certified Pre-Owned 2014 Mustang on May 11, 2018 and have regretted it ever since. I was expecting the 172-point inspection to give me assurance of a reliabile, mostly damage free, vehicle with low mileage. Not at all what I received. Every negative issue with vehicle was the "previous owner's fault or doing", as stated by management. After certifying a vehicle by, and for, Ford, I am concerned by the issues that would not have passed even my inspection, that passed and qualified this vehicle to be a CPO vehicle. I purchased vehicle from dealership not previous owner, so if there were discrepancies or issues not up to Grapevine Ford 'standards', they should have been corrected before selling it, period. This vehicle was purchased for a graduation present for son, but I have not been able to give to him because of these & other issues. It has now been at dealership for a 7 days, when I was given a 3-4 day status that included a weekend. Do you think anyone had the common courtesy to provide me an update? No, and when I call for an update,
I get a 'smug' attitude and a statement, 'Okay, if you want me to call and say there's no information, then I'll call and say there's no information". I guess he gets the smugness from his boss who had previously stated, he needed to hurry up and get my car fixed, cause he couldn't sell the 'loaner' with me driving it. Wow...and they wonder why people complain about their dealership. Sir, I have no interest in driving a Ford Fusion, period. We are here, because your dealership has failed in doing its' job. The sale of MY VEHICLE is in question and should be your priority to get it right, NOT the sale of a 'loaner'. Someone, if not the subordinate, who feels after a week that there's no information to provide ,should have called me after they realized it was going to take longer than promised/told; definitely before I called them (7 days later). Also, especially since my issues were treated as trivial when I brought it in. I was now being provided with "information" that my car isn't ready, and is still on the first issue to be corrected. So, I guess my plans don't matter? That 'no information' is now infringing on my family vacation, college, and other summer plans. I REALLY JUST WANT MY MONEY BACK AND THEY CAN KEEP IT. I NEVER WANT TO DEAL WITH THEM EVER IN LIFE. I DON'T WANT THE WARRANTY THERE EITHER.
I have patiently tried to resolve issues (4 emails so far) even with Sr. management, with no response or phone call from them either. I was finally able to make an appt. with Tracy, Asst. GM., after not being able to communicate professionally with a Mr. Kaba in finance. (horrible). After an hour long conversation with her, I was so stressed out that I had to go to emergency room and cancel that next day appt. Even though she was able to communicate with me in a professional tone and manner, the many issues with vehicle including: no CPO paperwork provided as of yet, no signed contract received at dealership on day of signing, lack of respect or acknowledgement to previous emails and concerns, & providing a huge cash down payment for the vehicle, and the feeling of being taken advantage of by finance, I had a serious panic/anxiety attack after speaking with her. How hard is it for salesman/designated employee to call customer and see if they are happy with purchase or have issues? How hard is it to respond to an email or forward email to someone who can/does respond and RESOLVE issues? How hard is it to update customer w/status of vehicle that will take longer than stated? How hard is it to not belittle, downtalk, or make satirical comments to customer and remain professional? I was also told, "I will have Tracy give you a shout". A shout?? Is this a professional place of business??
Such a Beautiful dealership, but it's just a cover for the "ugliness" waiting for you inside. BUYER BEWARE!! If I was the owner, I would definitely be embarrassed and very disappointed in my team.
The worst experience after the sale of my truck - Anglinrb
I purchased a new f350 limited on Thursday and y’all were supposed to make delivery the next day to me it has now been 3 days of constant excuses from Aaron Melton
On why he can’t deliver
I have taken off work several days to receive this truck
And now he will not responded
I’m not sure this is how you treat a customer who spent 80k on a truck
But I can say I’m not impressed
Maybe this will get y’all attention and I will get a response
Very poor customer service - TannerLaw
I brought my vehicle into this dealership to report an issue that should have been covered under warranty since I was still under the factory warranty. The service advisor Ben L. Scott took my order and promised to call me back when the part came in while I was out of town traveling. After 2 months of never hearing back from him, I decided to go back to the dealership to check on the status of my broken part order to find out from another service member that that part breaks all the time.
Well when I return to Ben L. Scott, he said the part had been sent back because I didn't come back in time for the service and it was no longer under warranty because I was now over the milage on the factory warranty on my 2016 Lincoln Navigator. I've dealt with this man on a few different occasions and his customer service is horrible. He is definitely not giving Lincoln a good reputation. He never once apologized for not returning my call or took the responsibility for his poor work performance.
Best Ford Dealer EVER!!! - Jacque Reese
This dealership is the absolute best!!! Chris Stroud went above and beyond on this deal. They started out $2k higher on my trade than anyone else. Worked with me to get one car sold and the other traded in. Searched tirelessly to find the exact vehicle I wanted and went to get it! Put me in a loaner vehicle while they looked. Very professional. Very friendly. I would absolutely recommend them to anyone and everyone. We are customers for life!!! BUY LOCAL!!!
Terrible service and scheduling. - email@example.com
I scheduled an appointment online. I was never contacted to confirm the appointment.
I scheduled an appointment for a first oil change from a vehicle I purchased from this dealership, which was paid in full. I also scheduled for a windshield replacement.
Service providers had no idea why I was there, who was scheduled to help me, and could not help replace the windshield.
I work at night, which means getting an appointment during a time I am awake is challenging.
Having arrived at a prearranged time, where workers are not aware I am arriving, cannot help me with an issue, and did not let me know that they couldn't help me fix and issue is incredibly upsetting.
I accepted the oil change without the windshield replacement. This service took about an hour, which is what i would expect from a dealership. The service person was nice and apologetic about not being able to help with the windshield.
I was later called by phone the same day, unsolicited, to rate the service I was provided a previous day. I had no service the previous day. The caller seemed unaware that the service was provided the same day. This call interrupted my sleep as I work at night.
I cannot express how deeply, incredibly deeply, disappointed in the service I've received at this dealership. I attempted service in person before the date I scheduled service and was told there would be a 3 hour wait minimum. This is the second vehicle I have purchased. I will not be purchasing another from this dealership. I will be actively discouraging those that I know, and come across from making any vehicle purchases or service from this location. Any aftermarket alterations that I need or other that I know may desire, I will directing to any other location. This experience has been wholly unacceptable.
Buyer beware. inspect all features before you sign the line. - Buyer
Great until they get paid! As soon as I drove my 2014 used truck home I found the parking sonar dummy light stating see dealer. Sales manager Bryan advised me my sale was As Is! Buyer beware! He states that is what the extended warranty is for! I believe a warranty is for items that break after the truck is purchased Not for items that were inop prior to purchase! Not a big deal I got this! At the end of the day all you have is your reputation!
Never use them - Doc-p
Made an appointment to get an oil change. Simple enough... Just an oil change. It took them 90 minutes to do a 10 minute job. The service writer was rude when I asked for a status update on my car
Never never never use that service center. They are a disgrace to the company name.
Talk about great people and service. Mike Vaughan andRon... - Tom Johnson
Talk about great people and service. Mike Vaughan andRon Baron are the best. He did a safety check on my vehicle and explained everything up front, NO surprises. Great Pricing, Great service and on top of all of that, a cleaned vehicle, washed and returned in a timely matter. If you want home town treatment and people who really care,even if you don't have a Lincoln or Mercury head to North Hills Lincoln Mercury in Hurst, you will not be disappointed!!
Don Davis Ford Lincoln
David McDavid's Plano Lincoln