Service center - Xxxxxxxxxxxxxxx
Friendly staff, over saw what was being done and related it back to us,
felt like our car was in good hands to see that everything would be taking care of and that we felt comfortable with what needed to be done
Best Dealership Ever - Magank
I bought my Mini Cooper in 2016 from Josh Kirby and have been going in to Sewell Mini of Plano ever since. I will always, from now on, buy my cars from Sewell. Though I do wish I’d spent a few extra thousand on an S-Line model, the service I receive from Sewell Mini is superb. I absolutely love their complimentary loaner car service and mantience prices are fair and and I always leave confident that the service team has thoroughly diagnosed and corrected whatever problems were present in my little mini when I get it back. Their team keeps me updated on what the diagnostics are and I’m never charged to fix something I maybe can’t afford at that time. On top of that, everyone from the welcome team to the mechanics are always so friendly and you can tell they enjoy their work and I enjoy catching up with all of them. At the risk of sounding obsessed, I’d go as far as to say that I consider these people my friends now and I defy you to find a better team. Sewell customer for life!!
Acknowledge - mini50
Your customers come in ALL colors. So, when they step in your building don’t pretend you are on the phone or pre-occupied. Ask them, “How may I help you.” I stood there in your face and every WHITE salesman/ person ignored me. Poor customer service. I give thanks to the incredible black professional salesman that saw me standing there and offered help. I’m sorry I bought this Mini Cooper from you. I wish I could return it and I would never reccommend anyone to you small minded people. Also, I didn’t realize my miles are tracked by your system. When I called to schedule a service check... Why didn’t the person on the line informed me it was too early. I wasted gas and time. Customer service people and attention to details is an incredible thing...🤔