Service is always great Antares Guy ! - MH0605
The service at this dealership is superior to any in Texas . Good job, keep it up and Thank you. I will only take my BMW to this dealership, they are professionals!
Car repairs - CesarC
Timothy Gotcher went above and beyond our expectations when my car began acting up on the way to Houston. He was patient and willing to assist my family and I in order for us to get back on the road. We truly appreciate the service that was provided to us.
Took in for Warranty Service - Car Returned with Body Damage - bjgarber9698
I took my JCW Mini in for service due to a drive train code popping up. Service updated the computer and stated they had to drive it ‘quite a bit’. Almost two weeks later I’m called to pick my car up. Upon picking up my JCW I noticed a dent with deep scratches in my hood. Service agreed to fix the damage. A week and a half later I pick my car up look at the repair which appeared fine, except for the overspray on my headlights. I left and went to see my son who works for BMW down the road. My son immediately points out that the right front fender was either overbuffed or had overspray on it. It was a different color. This was not noticed on the service drive because the car was inside. He also noticed the right rear rim had been scraped. When we got inside the car we found a baby seat in the backseat I was extremely upset. I returned the car to Sewell and the Service Manager stated someone had taken my car and driven their son around in it. Service took my car again to fix the damage caused. I am on my way to pick my car up hopefully for the final time. In total my car has been gone almost 4 weeks for a simple computer update. I find it extremely unprofessional and unacceptable how Sewell handles customers cars.