Excellent - Ranik89
It was great working with Emmanuel. He’s very knowledgeable and always there to help. He was able to get me what I wanted and I felt very comfortable after our sale. He provides excellent customer service. The one thing I hate about car shopping is the Salespaerson you get. Everyone knows they can be very pushy and too aggressive. The case here was very different! Emmanuel knows how to cater to his clientele and that’s very important when you’re in sales. Thank you Emmanuel for getting me exactly what I wanted!
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Experience Manager
Perfect experience - Missgunn
Best experience ever! First time in and out in less than an hour! Shawn is amazing!! This was the easiest process ever and I couldn’t be happier!!!! I can’t thank him enough!
Sales Experience Manager
Wonderful Customer Service - Tamara
We had a great experience in leasing another MB with Rola Belew. He was professional and courteous.
Rola took us through the process and helped in getting the new vehicle set up for our use, reviewed the paper work thoroughly and made the experience easy.
New Car Sales Associate
Always good experience - GLA250
I have bought 3 cars from Park Place, and the buying experience had been great.
I would recommend park place anytime for their customer service
Sales Experience Manager
Service - MB ❤️Wagon
MB of Plano has been taking care of my car for couple years now with no issues. They have been meeting my expectations so far. Of course I do not have unreasonable expectations from Mars. Chuck P with service has been great as my service coordinator/advisor. Communicates with me well. Decent guy not condescending at all.
Senior Sales Consultant
Commercial Vehicle Manager
Internet Sales Manager
Bretmc2738, you are SO right - ggvzz
I bought a rather expensive bit of scrap metal from these people last December, in the form of a 2010 BMW 535i. I should have known I made a mistake when the onboard computer warned me of the first mechanical problem just as I was about to drive it off the lot.
The mechanic who supposedly knows BMW's was absent that day, but I was assured the problem was unlikely to be serious, and anyway the BMW guy was going to be back the next day, and he'd call me. He didn't, and as I was visiting family from out of state, I had to leave Texas the following day. A fact which the salesman was aware of. No accusations, just saying.
And yes, I know, buying a car far from home was probably a mistake, but for crying out loud, this wasn't Big Al's Used Car-Orama, you would think you could count on quality from a dealership where they've got $80k and $90k cars all over the floor. Another lesson learned.
Well, I have now had this lemon for almost exactly five months, and so far I've had to have it towed to a mechanic to have the oil filter housing and the serpentine belt replaced, and now I'm going to have to have it towed again because the transmission has gone out.
From of all of the positive reviews on this site, I have to conclude that these people are doing something right, at least with new Mercedes's. But they really ought to get out of the used car business, and people looking to buy used vehicles from them need to be very careful.