Completely taken care of - JamesPalmerTV
Justin Gasman and Joe Cleland handled everything I needed and then some. Joe knew everything there was to know about the car I was looking at and Justin made everything in the process as smooth as it could be. And on top of that, the entire process was handled very quickly.
Top Reviewed Specialists At This Dealership
Sales & Leasing
Sales & Leasing
Excellent service! - Trisrod
I called weld county garage to see if I could get my car in to see what was wrong with it. I was exhausted and finally got ahold of Ron and he pointed me in the right direction! Thank you Ron!!
Sales and Leasing Consultant
New Sales Manager
Sales & Leasing Consultant
Great service - kaesha
I would like to thank everyone that I've been interacted with at Markley Motors. BJ Wilhite who helped me find the car that I wanted.With my first vehicle purchase I was a little scared, but he treated me just like he would have treated his daughters friend (if that makes any sense at all) Overall I was very happy.
The service has definitely shined three year after purchasing my car whenever I bring my car in for routine oil checks, tire patches and everything inbetween. I want to specifically highlight Andrew Martinez who I see almost every time I come in. He is always happy to see me and goes over my bill and explains anything that I have questions on and lets me know what work will need to be done at my next visit if there is anything besides an oil change. I'm definitely a chatty Cathy so I like that he and I can chat about vacations and weekend plans.
I would also like to thank Nick, on 8/25/18 he helped me get checked in and called me with questions about my windshield wipers and was genuinely very polite.
Lastly, thanks to the guys that work on my car, they're the real MVP's that make sure my car's up and running and in great condition
Sales and Leasing New and Pre-Owned
Great job - Nathan Noel
Ryan was very helpful. He went out of his way to make sure we got the truck we were looking for at a great price.
"Steve Rodriguez - J&JP
We made an appointment for a Saturday to test drive a pickup we were interested in. Our schedule changed and we were able to go on the Thursday before. As soon as he heard our name, he automatically knew which vehicle we wanted to see. His attention to detail made our purchase go super smooth. Thanks J&JP
Really Good guys - Rbitv
Done to perfection, on time and under budget. Honest guys that really care about their customers. Ian and Tim are both top notch guys that will go aboove and beyond to help out A+++
Quick & Easy - Ericmcmichael
Mike and Rob were both very helpful in accommodating our time and budget constraints, and made sure we got what we needed out of our vehicle.
Awesome Experience! - Jvsheekey
Rich was very knowledgeable and spent a great deal of time with my wife and I. I never felt pressured or rushed. I would highly recommend buying and automobile from Rich and Johnson Auto Plaza!
Purchase of Used Vehicle - april123
speechless.......Kelly Denney was our "sales guy".......but with no "sales" pressure just 1000% honesty and truly listened to what we wanted and needed. Even towards signing not being pushy on all these other things they can rack on! if you are ever in doubt please don't hesitate to call Kelly he was and is amazing and i promise you, you will not regret it.
Superior customer service after the sale - Arosenoff
Tom Medina delivers superior customer service! Unlike many other experiences, his commitment to his clients doesn’t end after sale. I have had our new vechicle in for service a couple of times since purchasing it. Each time Tom and the staff at King Buick GMC have gone above and beyond to make my appointment hassle free. I was most impressed when Tom offered to deliver my car to our house about 30 minuets from the dealership after the repair was completed. Not only did he drive it to me, he Brought it back with a full tank of gas and made sure I was satisfied with the repairs before he left.
Tom brings back old fashion customer service and values. This is something that is hard to find today and even more elusive in the used car business. We will always buy our vechicles from Tom and King Buick GMC.
Great experience! - 2017 silverado guy
The internet sales team was easy to deal with, and stayed late to get us into the right vehicle with minimum hassle. Awesome experience all around!
Warning - Micah C
WARNING!!!!! I would not want my friends to buy a car here. I purchased a car here. After less than 30 days it had multiple issues (A/C went out and the starter stoped working) that I could not have seen on the test drive. After bringing the car back to them and showing them the issues, they wanted more money in order to fix the issues. I understand that i bought a used car but i didn't expect to have SO MUCH TROUBLE out of it with no assistance form the dealer. I have had the vehicle about a month and have spent over 600 bucks on repairs. Our A/C still isn't working. They may have decent cars here but if you do have issues don't have any expectation of them working with you. I offered to trade the car back to them and buy another because of the issues and they offered me 3 grand less than I paid less than a month ago! If you know what is good for you, you will not buy a car here. I don't write negative posts often. You have been warned!
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Friendly and knowledgeable assistance - Moparfan
We recently traded vehicles and found Aaron to be especially helpful in the process. Aaron was knowledgeable of the product and attentive to all of our questions and concerns. We’ve greatly appreciated Aaron’s follow up contact regarding our satisfaction with our purchase as well. We would gladly work with Aaron again for any of our future needs.
Disappointment - krikrisam
I took my truck to this dealership because I noticed I was always having low coolant every two-three months with my brand new truck. The following morning, I received a call from the service advisor, stating that I had a head gasket problem which was causing my coolant to slowly leak and sometimes produced steam from the hot engine, and that they need to be replaced. The following day after that, I received another call stating that a dead squirrel got under the hood next to the radiator. The service advisor tried to explain that the squirrel was previously between the radiator and fan blade and by driving the car through their lot, the fan blade killed the squirrel and damaged the radiator. Clearly, my radiator was not busted two days earlier, otherwise, they would have noticed the squirrel the first day they looked under my hood, or the day after that, or noticed coolant on the ground before calling me to tell me about the head gasket problem. I believe that they parked my truck in their lot over two nights, and a squirrel made its way under the hood. Moving the truck from the lot into the bay killed the squirrel, undoubtedly.
They made me pay to fix the radiator which was almost $1,800. Not only was this not my fault, but to make matters worse, they overcharged me. I called two other GMC dealers, Medved and Suss, as well as an independent shop and they all quoted $1300 for the same service. I explained this to the manager and his only suggestion was to file a claim with my insurance, because parking the truck in their lot is not covered by their insurance.
I would like everyone to know this dealership is not reputable and does not represent GMC very well. Check your car very well if you leave your car there overnight. They have a lot of squirrels running around.
Horrible finance department - jcook2013
We had a wonderful experience with the sales men (they get 5 stars) but a horrible experience with the finance department. We went in stating we had financing at a low rate and let them know if they found something LOWER that we could discuss that opportunity if something came up. Find out 2 days later after not hearing a single thing we got an email stating our account was set up with a different lender, we called to ask what the deal was but they stated that the paper work was already turned in and there was nothing they could do, and we would have to wait until we could refinance to what we wanted in a few months (well thank you for wasting my time and money to make me solve your mistake). We have no idea what the terms or conditions are we never agreed to use that company and we couldn't be more irritated that they would go behind our back so they could make some extra money by going with the company they wanted! I couldn't be more disappointed as a first time buyer.
Update - The manager of the dealership called to apologize, he stated he would take care of us at the 5,000 mile marker so I will update after that happens.
Price changes after you submit your purchase agreement - Victimofalpine
I approached a vehicle And we made the purchase agreement I submit the application and they said somebody was looking at the car that I was interested in. The vehicle listed what 30 miles on it which is a brand new one. They also mentioned the car actually has 5000 miles on it instead of 30. And they said if I pay $2000 more than I could buy it. Well honest people do not do business like that . They are literally fishing people.
This dealership really messed up my truck - ChryslerNoMore
This is going to be a long one...
I am a consulting forester from East Texas and was in the area last July performing inventory and analysis data collections in the National Forests surrounding Salida, Co. I usually refrain from having my vehicle serviced by any dealership due to the price, but was left with very few options as I was so far from home and just wanted the truck repaired correctly and quickly (looking back now, 0 out of 2 of those criteria were met). My breakdown happened on July 4th of all days, so I was very understanding that they didn't really get a chance to look at it until about a week after dropoff, and really didn't mind that it took 3 weeks to get the truck back (the truck "needed" a new transmission). Because I had work to do in the Uncompahgre NF while my truck sat, I rented a vehicle, hired a taxi company to take me to Gunnison to retrieve that rental vehicle, and was only out 5K for the transmission and about 1K for rental/taxi fees. All good, the truck had about 180K miles on it and I was driving at much higher elevations and steeper slopes than what the truck was used to. I had accepted the new trans. that came with a good warranty as a cost of business. Upon picking up my vehicle, I was assured by Danny (last name redacted) that if anything should go wrong with the transmission, I could go into ANY dealership, and they would fix me up.
Fast forward to April 23, 2018, about 9 months and less than 20,000 miles on the new transmission: I'm back in Texas and broken down on the side of the highway...in the middle of nowhere. I had my vehicle towed to my local dealership as it appeared that there was a problem with the transmission. Upon inspection by the good people at Mike Perry Chrysler Jeep Ram in Nacogdoches, TX, the technician who installed my transmission in Salida failed to properly tighten the bolts connecting the transfer case to the transmission. In fact, a couple of the bolts were missing altogether. The result of the botched "repair" by Salida Town & Country damaged the new transmission and transfer case beyond repair. No problem, I thought, the warranty will surely cover this foul-up...boy was I wrong. Apparently Chrysler warranties only cover parts, not installation errors; they leave the dealership that did the work to decide whether or not to make things right. I know... Now we are about to start getting into some numbers; namely how much, in USD, this dealership has cost me. I wont be including any time lost trying to get ahold of the people that work at this dealership (including the owner himself), just what I actually had to pay for walking into this dealership. I'll do some rounding to make the math easy:
$5,000.....initial repair (I think it was actually $5,300, but we're rounding)
$1,000.....initial 3 weeks rental car fees/cab fare (at least)
$8,000.....transmission #2 and transfer case
$2,000.....6 weeks of rental car fees in TX
That totals 16K, and you may be wondering: "why did it take 6 weeks to repair the transmission and transfer case the 2nd time?" Well, hold your horses; this is where it gets really humiliating for Salida Town & Country.
I called Salida Town & Country to let them know what was going on as soon as the second breakdown occurred. I spoke with a young man (name redacted), who informed me that Danny (the man who I dealt with in 2017) no longer worked at the dealership, but that he would let his manager know and that he would get back with me. Good thing I didn't hold my breath. I tried several more times and was put through to voicemail; many more times. I really wish I would have kept track of the number of times I called and the number of voice messages I left for these people. I left multiple messages for 4 different employees over the next month and a half with only a couple call-backs. Our conversations were always brief, apologetic, and full of it ("we are still trying to get ahold of your dealership"). I sent emails with zero responses; I even sent them pictures that the Texas dealership took of all the damage (some are included at the end of this post). The service manager at the Texas dealership even tried to get ahold of the Salida dealership on my behalf with very little success. After weeks of pure frustration, I finally decided to get Chrysler Corporation involved; of course the "complaint department" is just some call center that's located who knows where. My first conversation with them led to the young lady putting me on hold and calling Salida Town & Country herself. I waited for 10-15 minutes and was then told that she did make contact and that the two dealerships were in communication with each other and "the ball was rolling." (This is what Salida T & C told Chrysler Corp.) Immediately after having this conversation, I called the Texas dealership and was told that they hadn't heard from Salida T & C at all. Probably not a good sign that a Chrysler dealership isn't being truthful to Chrysler Corporation. It was 6 weeks after the breakdown when I finally just started bugging the receptionist non-stop and wouldn't accept "he's in a meeting" any longer. I literally called and called and called and called and finally got a call back, and was told that they would not be helping with the repair because the bolts should have been checked during regular maintenance. I almost laughed...almost. You mean to tell me that checking the transfer case/transmission bolts for tightness is considered regular maintenance? And why should I have to check your technician's work after I pay double what any non-dealership mechanic would have charged? And why did you wait 6 WEEKS to bear this news to me?
So, I feel like I was strung along by the folks at Salida Town & Country. Had they at least had enough spine to tell me up front that they had no intention of standing behind their work, at least I wouldn't have had the rental car fees and headache of calling them every other day for a month and a half. Down here in Texas, we call that chicken-youknowwhat (rhymes with chicken-split). And if you made it this far in my commentary, know that I waited a couple weeks so this review would be less scathing. And I do plan on sending a copy of this review to the BBB, Chrysler Corp., and anyone else I deem needs to be warned about Salida Town & Country's complete lack of professionalism and human decency. Pictures of the botched replaced transmission are included below:
Don't Mess With Texas
CF, Certified Arborist #TX4320-A
Service center fixed wrong thing and will not refund - ajelson
Absolutely will never take my car back to this place which is unfortunate as I bought my car here in 2011 and have taken it to them for every oil change and repair since purchasing. The issue now is this is the second time I have taken my car here to have them fix (and charge me) for something that was not the problem and when I return my car to be fixed they refuse to give me a refund for the work that was done incorrectly. They simply do not care about their customers and only care about their profits as this is evident that they are willing to lose a customer of over 7 years so easily.
It took me 25 mins to find a sales Rep after I walked in... - weckers
It took me 25 mins to find a sales Rep after I walked in the office with sales reps sitting around. I was told and x amount one day and the next day I was told the price was 4k more then the agreement price... they never tried to make it right or honor the price... good luck on getting help and beware of the agreement price!!!!!
Superior Customer Service - JWC
Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.
Dead battery - GlendaB
I had a dead battery and it was almost closing, but the service dept and mechanic went to great lenghts to help me. I am a single woman, and with help like this it makes me happy.
Financial Services Director, MPFS
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