Kia experience - AlijahJ
They were all very helpful an friendly there. Rocky helped my brother and I with getting a dodge Journey and we couldn't be more happy with it!
Couldn’t be happier with my Kia - tjboard4
Mike Topolosky sold my Kia Soul and I couldn’t be happier. Smooth transaction, no pressure, killer deal, awesome attitude and professional demeanor. If you’re looking for a Kia, please stop by Peak and ask for Mike. I’m the kind of person who immediately walks away from anything when I feel pressured by a salesman. This wasn’t an experience like that. Beyond the sale, the service team is fantastic and super friendly. I’m a very proud Kia owner. Now I just gotta save my spare change so I can buy the new Stinger!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and Leasing Consultant/ Special Finance
Great Experience! - jkitts
Worked with Joe Cross on purchasing a 2018 Kia Stinger. Joe knows more about that car (and all the others) than just about anyone around.
The process was painless and unlike traditional dealers with the back and forth.
I purchased my vehicle, got a fair trade and was out of there without hassle. Truly a great experience!
Great staff - CuttyKid
I feel very confident that they only fix items that are needed. Friendly staff. Appreciated the com ride back to my house. thank you again
Service department is awful - KaylaTarrant
I purchased a used car from this dealer in 2017. Everything was wonderful for the first couple of months and then my car completely died. I pay monthly for a service plan that covers most of the damages that can occur so I was optimistic. The people that I spoke with in the service department seemed to be very nice. After about a week of no contact I called to figure out what was wrong with my car. There was a list of problems one of which was not covered by the service plan. I expected to be without a car for a couple days, this turned into almost a week and then thankfully I was able to take a loaner. My car was in the shop for a month. This time frame is ridiculous, thank goodness for the loaner or I would have lost my job.
When I picked up the car it was still not running correctly. With fear of not having a mode of transportation for my two young kids and myself I was told that I would be contacted when there was a loaner available. This took three weeks and I am the one that had to do the contacting no one bothered to call me back as I had been promised. It will be three months tomorrow that my car has been in the shop which is insane and unacceptable. I have had to call and babysit the service department to be kept in the loop with my own car. I received the run around and I feel that my car was put aside and not considered a priority. While no one was rude to me this service department is a joke and I am not happy with the service. Maybe my case was special in that I was forgotten about but if you have to use this service department be sure you can be carless for months on end.
WORST EXPERIENCE EVER! - Honest person
Just in their this week and a complete joke! Doug you should be embarrassed to have your managment in place! Tim General Manager, Charlie store manager a complete joke! I'm in sales and weather I could someone or not I would provide a potential customer with suck rudeness and disrespect! Doug if I was you I would fire them all! So much disappointment with dealership and GM should know how bad you treat their potential customers! NEVER WOULD I RECCOMEND THIS DEALERSHIP, EVEN TO MY WORST ENEMY!
Horribly culturally insensitive and down right racist. - CSpotts
My significant other and I went into Arapahoe Kia on March 8, 2018 to look at a car listed on Craigslist. Upon arriving, the finance person working (Nick) greeted us and allowed us to test drive the car. After, we were able to negotiate a price. Everything was strictly business and handled well. Unfortunately, Nick asked a sales person (John) to help us with our paperwork. During which time, Nick indicated that we needed to sign a privacy agreement which (verbatim here) "We ran your credit to make sure you weren't a terrorist and signing this means that we won't be selling your information to the Indians." After my significant other informed John that his comment was extremely offensive, John apologized by saying "it was meant to be a joke." Never apologize with a rationalization as it makes the apologize void. I understand that this is an entry level position however these types of comments are not tolerated and should not be tolerated by a business. Arapahoe Kia needs to spend more time training their employees the basic respect for humans and their cultures by mandating cultural humility trainings. This experience was disgusting and disheartening. I will not be buying from any Kia dealerships in the future because of this.
They don't even respond to Better Business Bureau complaints - teslasmuse
They won't take me off their mailing list, no matter how many times I call, so I opened a BBB case and they won't respond to it!
Clearly, they have so many complaints they can't keep up with them all and they don't care about the customer!