2012 Toyota Highlander Limited - First time in the dealer. - HighlanderRob
We found the Highlander through the USAA Car Buyer Service web site.. Contact with Stevenson was made via the Car Buyer Service site. Received a call from Sally Keith and invited to come see if the Highlander was a nice as it appeared on their web page. Tuned out the sales rep ,Barry Bailey, was a very experienced and knowledgeable car salesman. After a pleasant drive and some light conversation, we did make a deal. I was convinced by the Finance Director, Alden Christopher, that the extended warranty that Stevenson offer would be a good idea with the complexity of the various systems in the Highlander. I am a traditional non-warranty buyer but Alden makes a god pitch, we'll see.
The only negative point would the racer like speed that is employed in every dealer sales situation I've ever experienced. I have to believe they have rigorous training that this tactic keeps the buyer on track and less likely to get cold feet. Not real dig on anyone here except that it would be refreshing to receive a less athletic treatment.
Top Reviewed Specialists At This Dealership
Master Certified Lexus Sales Professional
Friendly, genuine, authentic, intentional, knowledgeable. - WinterParkJames
Mike was such a comfortable sales person to talk to and felt like we instantly connected on a personal level. Mike is such a genuine person.
Master Certified Sales and Leasing
Master Certified Sales
Amazing experience from start to finish - Ashleycole0723
I'll start by saying how much I absolutely love my car. I have worked so hard in my career to finally be able to buy myself an 'adult' car. Bryson Gardell, Chris Niera, and Brian Sheridan helped me find the PERFECT CAR! And when I say perfect, it is literally so beautful and I can't believe it is mine. I always thought car salesmen were only focused on making a sale and I was very intimidated thinking about it going car shopping. However, the second I met Bryson, I trusted him and knew he had my best interest at heart. They all three believe highly in their product and I definetly see why! Thank you, thank you, thank you Bryson, Chris and Brian!
Stevinson Lexus of Lakewood
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