Excellent Experience - Nw313
After a sales representative from another dealer didn’t get back to us, we gave Shuman a try. They had what we wanted, gave us a great price, and made sure we had a pleasant experience. Allen Myers was knowledgeable, responsive, and easy to work with. Thank you!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant / Jeep Guy
Sales & Leasing Consultant
Excellent - Mike G.
I originally showed up looking for a used Compass for my daughter. Bryan McClennen pointed me in the right direction. His non-sales approach was appreciated as he walked me over to used cars and said good luck and if I change my mind and looking for a new car he's happy to assist. His sincere approach worked with me. My daughter ended up with a 2019 Jeep Compass.
Woody Henrikson is great! - zac_sadler
I had the pleasure of working with Woody Henrikson and will be going back to him for all future car purchases. This was my first time leasing, as well as going through a dealership, and he made the entire process easy and painless. He was a very trustworthy salesman (which is very hard to come by) and explained all of the different options that fit my preferences. Thanks Woody!
New Vehicle Sales & Leasing Representative
Satisfied Customer - sharonfrancine
Took care in for oil change and tire rotation. Service was performed in a timely manner. The tech was very friendly. Enjoyed the coffee and donuts that were provided to all customers!
New/Used Sales Consultant
Great deal, great car, great staff - Swandiggity
Drove up from Sterling heights to get a great deal on a certified pre-owned Cadillac. The process of buying vehicle couldn't go smoother.
New Car Sales
New and Used Sales
Used and New Sales
Went In to purchase a vehicle and did. - Jmthomason
Scott was great to work with, he worked hard to get us what we needed and wanted. We were in and out In and out in a short period of time and It was an overall great experience.
Steve is the the best! - Pete33443
After carefully researching options, my wife and I went to Dick Scott Motor Mall without having a salesperson in mind, but after being introduced to Steve, I’m glad we went there. Steve was honest, straight forward, and listened to our needs and concerns. Highly recommend stopping by and asking for Steve.
Parts department - great job! - Nitro boy 2009
Parts Department manager Tom stepped up when an expensive, non-returnable part that I ordered for my vintage Dodge Nitro did not work out. The part was ordered correctly, and everything looked great on paper. But it was somehow not the correct part for my vehicle. Tom discovered root cause of the problem, dealt with the supplier for me, and quickly arranged an exchange for the right part. This could have been an ugly situation, but Tom handled it with grace and professionalism. He went the extra mile, and that is rare nowadays. Thanks Tom!
New Car Sales/Leasing Professional
New Car Sales/Leasing Professional - RAM Specialist/Fleet Sales
Great Experience! - Chrissy
First off let me tell everyone anything is possible because she is going to make it happen! Bay made sure I got into a vehicle and worked extremely hard to get me approved! I appreciate her more than words can explain! Oustanding personality and easy to communicate with it. Come see her and you won’t regret it! Best experience I’ve ever had and she is the only one I will forever shop with!
New Promaster City Van - celarobfarm
I purchased a NEW Promaster City Van with the help of salesman Scott Robertson and had an outstanding experience all the way around. Very friendly, professional staff. Vans are mostly sold on the used car lot and you will find Scott there. The City van has been trouble free so far (1,000 miles 2 months) and gets better than advertised mileage. I am 70 years old, this is my 46th vehicle purchase and my first automatic transmission, first Chrysler vehicle. So far, so good! Nice dealership. Larry Robinson--Whitmore Lake MI
Effortless & handsoff results - Gremelp4374
My experience w/ Bill Messina was second to none. His go getter attitude & all hands on deck drive made my purchase almost take care of itself. His attention to my personal needs & timeframe to complete made me feel like I was working w/ an old friend & lifelong salesman
Good experience - Cindys new car
I walked on skeptical about being approved but walked out with keys to a brand new (used) car. Really appreciate the patience and understanding i received.
4th Grand Cherokee - kekrepps
Easy dealing with dealership. Painless process. Honest and straightforward sales transaction. Second car we have purchased from this dealership. I would recommend this dealership to my friends.
New Car Sales Representative
Pre-Owned Sales Representative
New Car Sales, Commercial Manager
Thorough - ild
Very nice experience. Convenient and thorough service by our sales rep Patrick Blake. He was pleasant, accessible and communicated very well. We were pleased with the outcome of our transaction and love our Rams! Denise in financing was very thorough.
New Car Sales Consultant
Pre Owned Sales Consultant
Recall - Russ
Brought my Dodge Ram truck in for four recall's they were very good and I was very pleased with their service and the work seemed good.
Great! - Rccdesign1234
Matthew was great! Westborn was great, I would recommend this dealer to everyone. My new truck is great and I love it. West born was so helpful
Sales Floor Manager
Exceptional customer service - AlisonC.
I always receive exceptional service at Northland and by far the best deals on the vehicles I lease. Every employee I encountered was friendly and eager to answer all of my questions.
General Sales Manager
Body shop work & Service - Legg2
Called ahead 2 weeks to have car looked at & parts ordered, received a call that parts were in & we scheduled the work. We came 8/13 and met Joe Scovoronski in the Body Shop, went over 3 things we wanted looked at while they had the car. Advised windows were stuck down & car needed shelter in the event of rain. Joe advised they would call us when it was ready to go to the Service Dept. Explained my son was out of town & that we had about 8 days until car was desperately needed back. I called in after 5:00 8/15 left message, I received a call from Joe first thing 8/16, he moved mountains to get the car looked at, much sooner than originally advised, 4 calls later on the SAME day, with the break down & cost, and a few more questions answered, Joe advised car was ready for pick up today after 5:00. We have been coming to Sterling Dodge for YEARS and NEVER received this kind of service!!!!!!
Joe I can't THANK YOU ENOUGH for your prompt, kind, efficient & quick service!! If there is an Employee of the Month at Sterling Dodge- THIS is your guy!! I will recommend him every time!! Called ahead 2 weeks to have car looked at & parts ordered, received a call that parts were in & we scheduled the work. We came 8/13 and met Joe Scovoronski in the Body Shop, went over a list of 3 things we wanted looked at while they had the car. Advised windows were stuck down & car needed shelter in the event of rain. Joe advised they would call us when it was ready to go to the Service Dept. Explained my son was out of town & that we had about 8 days until car was desperately needed back. I called in after 5:00 8/15 left message, I received a call from Joe first thing 8/16, he moved mountains to get the car looked at, much sooner than originally advised, 4 calls later on the SAME day, with the break down & cost, and a few more questions answered, Joe advised car was ready for pick up today after 5:00. We have been coming to Sterling Dodge for YEARS and NEVER received this kind of service!!!!!! Picked up the car this morning, it was spotless, all the fixes were to perfection and he beat the deadline!
Joe I can't THANK YOU ENOUGH for your prompt, kind, efficient & quick service!! If there is an Employee of the Month at Sterling Dodge- THIS is your guy!! I will recommend him every time!!
New Car Salesperson
Very helpful - Gary Elliott
Well originally found the car on the internet. Cannot remember what site it was but that don't matter. What matters is a service that I received after contacting them. I was debating going look at it or not it was a hundred miles from me. And I happen to check the Carfax which stated it was done by a local car dealer which is only about 5 miles from me. Lou Ricci of Taylor. I was greeted by a gentleman named Joe sitting at the first desk. And I inquired about the car he says yeah that's a car from one of our sister dealerships cool I said. So we handled all the paperwork and transaction rate at the Taylor store. Between communication with Joe and Dwayne at Marlette Jeep and Chrysler dealer in Marlette Michigan. They managed to get me a fantastic deal into play. So I took my trade to Marlette Michigan which was a nice long Cruze about 2 hours. And met Dwayne there at 8:30 in the morning we finish the transaction. I got to drive my new ride home I cannot think of a better way to test drive a car. All parties involved or super great thanks again guys
Out of all of the dealerships...this one! - Evenkeel
I was in search of a car for my 16 y/o. I’ve been searching high and low from Grand Blancto Detroit. Visited dealership after dealership only to walk out feeling defeated. After passing Huntington Ford many times, I stopped one Sunday to see what they had on the lot. I saw a car that I knew my son would love. It looked nice inside and out. I called on Monday to get more information, and I got Greg. Greg was the best. He did not pressure me to come drive the car or force it down my throat so he could get a sale. He was patient and answered the million questions I had. Needless to say, I bought the car not only because I loved it(I loved the other cars at the other dealerships too), but because I received exceptional service.
Great - Twentyways
I've purchased 2 vehicles last year and going for two more this year. Nick Carmisino is the best he goes above and beyond the call of duty. I know you want to get what you want for your money and he gets it. Willing to order and even dealer trade if needed to get what the customer wants. I know I'm a handful but hey its my money and he's always shown professionalism and class at every turn and decision. This dealer is above 5 stars too me thanks Nick
Highly recommended - tstickradt
Quick and easy. I called Brad, he did everything over the phone and via text. I didn't have to drive all the way to Lapeer. Brad even delivered the vehicle!
Good job - LesPaul1959
Thank you, the service was fine, I’m happy, don’t wanna over diagnose the experience , they did there job just fine thank you, see them soon again
Repairs handled with no issues in a timely manner. - Car
Service writers do an excellent job explaining repares needed and time required. They all handle themselves in a professional and polite manner. Thank you again.
2018 Charger Purchase - GregofMilford
Easy new car purchase. I worked with Lucy. I live 1-hour away and she found exactly what I was looking for and delivered the car to my doorstep. I never visited the dealership! I signed paperwork at my dinner table. I ordered on a Saturday and received the car on Monday. Lucy honored the pricing discussed on the phone to the penny. My personal life has been upside-down lately, and I did not plan on buying a car at this time but had no choice. Lucy and Matt did everything possible to make the best of the situation. We're thrilled with the new car! Look at a Charger if you have not.
Jeremy is the man! - Sorinb10
Our lease was one month away from ending, and we were happy with our Jeep Grand Cherokee that we decided to do a new lease for a 2018 model. Jeremy helped us out in 2015 when we leased our first Jeep and it was hands down the best experience we ever had at a dealership. Three years later, the choice was clear who we were going to do our new lease with: Jeremy. Once again, he did not disappoint. From start to finish, exceptional experience. I consider this man more than my local go to dealership guy; I consider him a friend now. Always honest and dependable, he makes the whole car buying or leasing process clear and straight forward. Highly recommend him!!
Compass service - Jeepers
Mike was my service advisor. He was so professional and accommodating. He made my service experience relaxing. He provided me with a no hassle rental because they had to keep my vehicle. He called me promptly when my vehicle was ready.
The best service - New guy
Best service, best pricing, friendly sales people! Cheryl King went the extra mile to get us a vehicle we love. We love the vehicle. Ms. King assisted showing us all the functions!
subpar customer service - Bethadkins
This dealership had the car we wanted at the price we wanted. Our salesman was very nice. The guys in the showroom were not friendly or accommodating. No one here seems to know how to greet a customer. I’m standing here waairing for a plate and no one has offered me a place to sit, even though I was told it would be 10 minutes. Not to mention the loud and unprofessional conversation happening as we were working out the details with our lovely salesman. Lastly, the finance guy was up selling to my husband and me and we weren’t interested. But he pushed, and tried to make us feel foolish for not getting gap coverage. My husband got the car he wanted at a fair price. But the experience left a bad taste in my mouth. We will not be returning.
New car - Teach31
Andy was so helpful. He listened to and answered ALL of my questions! He got me into the car I wanted and took the time to help me learn the new features. He sat in the car with me and showed me how to use everything!
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