Easy and efficient - Jen C
Joey was very easy to work with and accommodated two quick lunch break test drives, getting me in and out quickly but without rushing. Knowledgeable and helpful.
Top Reviewed Specialists At This Dealership
little A - little A
Hands down , the best overall dealership in Port Huron. Great selection of vehicles to chose from, Kathy in sales has helped me out in sales and have always been happy with my purchases.
Great buying experience on a great vehicle - GStein
Having driving our previous Honda for 14 years, virtually trouble free, we upgraded to a Pilot to allow us to travel comfortably now that we are retired. We have also talked to several acquaintances and were told of the dependability of the vehicle. We took a short trip to northern Michigan this past week and really enjoyed the drive!
Accord lease - Accordlease
Ha, the sales representative, was very knowledgeable about her product. She was respectful and patient with all of my questions. I am hoping I will be able to work with her in the future when I return my leased vehicle and pick up a new one.
Sales - Mike M.
We've bought 5 cars and leased one. No run around no lies a great experience each time. Alan Lou was our salesman for each purchase. A great guy to buy or lease from, goes out of his way to make sure your satisfied.
Excellent - HappyCustomer2018
Great service, timely, excellent pricing, discounts, very nice waiting area, explanation of costs, availability of parts, coupons, reward points: everything one can think of in a car facility is there.
Mean and rude - Sarah2374
He is one of the meanest and rudest people I’ve ever met. He made me feel so stupid for asking questions that I did.
Friendly and Trustworthy team wok. - joy
It's my first time to trade in my old car and then buy my first Honda brand new car. This whole group is working fast and treating you professionally when you need their help. They did their best. I like to work with Randy, who is super patient and kind.
Friendly srevice - Honda
I took my accord I for a braksi inspection onlytofind I needed pads and rotors. Cliff was very informative in explaining why I needed what I needed and what to look for down the line so I can know when my brakes need to be inspected. I bent hie ears so much with questions and small talk but he wasso patient and always listened Ferndale Honda has a gem...Cliff ! Becky was very helpful as well. I truly appreciate them both!
Shady Dealer, listed a damaged car as new... - Darubig
Went in to buy a car that I had an agreed upon price only to find out that the car had been damaged which they didnt disclose and that it wouldnt be ready even if I wanted to buy it. They told me over and over they didnt realize the car I was looking at buying was the one that was damaged. As soon as I mentioned renegotiating a price, as I'm no longer buying a new car, they said well I guess we will have to part ways then. If they didnt know wouldnt they be open to renegotiating a price since the car was damaged? Al the sales manager had to know and refused to share the information until I wasted an hour driving out there. Don't buy from this dealer. The VIN for the car I was looking at buying is 1HGCR3F85HA041720. Its a 2017 Honda Accord EX L v6. If you go to buy the car make sure they take a ton of money off and disclose its been damaged. What would have happened if I showed up a day later and the car was finished? Would they have said anything?
James Fordham was wonderful to work with - AmyB81
I meant to write this review a few months ago, but better late than never right? I worked with James Fordham and he was just fantastic. I was searching for my next car, but I wasn't sure of what I wanted and was trying to test drive a few different cars to narrow it down. I worked with around 5 other dealerships in a two week timeframe, and James was by far the best salesperson. He was extremely personable, respectful of my time and great to work with. I hope that management recognizes his above and beyond.customer service and appreciates him for all of his hard work.
Service dept fraud - Caross513
I have leased and purchased vehicles at Fisher Honda for several years. I will never use this dealership again. Their service dept is terrible! I have taken my vehicle their for all my oil changes as required. They do this multi inspection each time. I was told they rotate my tires at every oil change.
My lease is for 36,000 miles, took delivery on 9/22/15. On 4/22/16 mileage was 7,460 and my tire tread was marked as:
Front left 8/32nd, Front right 8/32nd
Rear left 9/32nd, Rear right 9/32nd.
On 7/16/17 mileage was 22,398
Front left 8/32nd, Front right 8/32nd
Rear left 8/32nd, Front right 8/32nd
On 3/19/18 mileage was 29,090
Front left 9/32nd, Front right 9/32nd
Rear left 9/32nd, Rear right 9/32nd.
I had a vehicle appraisal done in March 2018 at a different Honda dealership (in Ann Arbor) and had to pay $52.00 for an oil change when they were suppose to be free, they said my front tires were bald and rear were close to being bald! I’d say there seem to be a big problem!
I contacted the tire company, Continental, and they told me that tire was NOT rated for any specific miles. I’ve never heard of a tire that didn’t last at least 30,000 miles. Why would Honda put such poor tires on a 36,000 mile lease! After several calls to Continental and Honda I was told “Oh yeah we did have a batch of bad tires put on the CRV’s”
My safety was in jeopardy so I was forced to purchase 4 new tires.which cost me $315.85.
I no longer have any faith in Honda’s quality so I will NOT lease another Honda. Because of that you are now trying to make me pay for a 30,000 maintanance at nearly $300.00 AND a $350.00 turn in fee! So you lease a sub standard vehicle and you want ME to put on new tires and do an expensive maintance so you have a used car on the lot that you can sell for more money! Doesn’t seem ethical to me.
Great Dealer with no sales - CRV 2018
With the response from the Internet/voice sales team walked to the dealer, was there for about 2 hours and hardly seen any other customer on a Friday evening, the sales person was good but when it came to the number for CRV, they jacked it up and tricks follows, All of sudden everyone is busy with nothing and when I was ready to purchase the car, the number were abnormal and they change the statement in fraction of seconds and start telling you lies about the numbers and creeped us out with the new numbers, They try to lurk you into signing the documents which I had refused to do so, so they retracted and started saying that the deal willnot work if you don't sign on the new numbers. So I had walked out of this business quietly and they started bullying us while we were walking out, such cheap fellows. I have reported the same to BBB, AG of Michigan and FTC for their unruly behavior.
No follow up - disappointed
They only care up until the point your check clears or your cash is handed over. They messed up in processing my title. it took almost a month to receive the title just to realize that it was defective and did not include my lienholder's information. Now I have to wait in line at the Secretary of State and pay $15 to fix their mistake.
Do not go here. Who knows what else is ignored if they cannot do basic paperwork right.
Waste of money - Mama1
Looking to waste your time and money? You’ve come to the right place. The service department will convince you that you need a $115 diagnostic test to find out your gas cap isn’t on tight enough (spoiler alert- the service team already knew this was the issue). My money and I were thoroughly disrespected. If I could give it 0 stars I would.