Great experience - mykeemorr
Jeff Williams, along with all the other employees I encountered, were polite, helpful, and informative. I am glad to be in the Germain Honda family.
Top Reviewed Specialists At This Dealership
Sales and Leasing
Appreciate for B. Spurgeon - C. Curran
I’ve known Bob Spurgeon in your Service Dept. for many years now and appreciated him so much. He is a true professional. He listens very well to you as a customer, has excellent communication skills, shows patience and is great at problem-solving issues. I can not explain how much I appreciate him. My family will continue to come to Suburban Honda for our cars because of him. Thank you Bob for all you’ve for us.
Oil Change - Marie
Brian is great to work with. We appreciate him going over the "Multi-Point Vehicle Inspection Checklist" and advising as well as pricing future maintenance needed for our Pilot. Many times we have dealt with Cawood’s from purchasing new vehicles, the body shop and service department. Everyone has been friendly, caring and helpful. They are a great group to work with.
Excellence - Too much work
Take time to explain the options
Friendly and super clean dealership.
I trust them, I know them. They offer a complimentary courtesy shuttle if the appointment is goIng to be too long.
Why I drive a Honda - willy
I drive a Honda because of the quality Honda puts in its vehicles and the quality its dealers provide. I always know what to expect when I go in for service from the Friendly Honda staff. Which is more than I can say about the other dealership in my area.
Great service! I love my new car! - Sarah
Ha Parrinello was very patient with me and very thorough. She is very informative and listens to what you’re looking for so that you can find exactly what you’re looking for. I have recommended this dealership and Ha to everyone I know. I am very happy with my purchase!
Service - Carguy
Mark Prebee is always great to work with!!!!
I do have a criticism with this dealer satisfaction survey. Instead of having to be forced to write 25 words. It should be just a rating scale.
Stellar service - Jazzycivic
We decided to not renew a lease and are purchasing a Honda Civic. Our salesman, Tom Robinson answered our many questions. Did not hurry through the procedure at all. Purchasing a vehicle is not tops on our list of things to do however, after dealing with Tom we would recommend him to anyone in the market at Troy Honda. He was very knowledgeable.
Plus, he preset radio stations and I loved it as he chose all the ones I typically use.
We asked if he came with the car!
Friendly srevice - Honda
I took my accord I for a braksi inspection onlytofind I needed pads and rotors. Cliff was very informative in explaining why I needed what I needed and what to look for down the line so I can know when my brakes need to be inspected. I bent hie ears so much with questions and small talk but he wasso patient and always listened Ferndale Honda has a gem...Cliff ! Becky was very helpful as well. I truly appreciate them both!
Another great service experience!! - Honda fan
I made an appointment. Ryan greeted me, explained what the maintenance visit was about, an it was handled in a timely manner. Love Jeffery Honda!
James Fordham was wonderful to work with - AmyB81
I meant to write this review a few months ago, but better late than never right? I worked with James Fordham and he was just fantastic. I was searching for my next car, but I wasn't sure of what I wanted and was trying to test drive a few different cars to narrow it down. I worked with around 5 other dealerships in a two week timeframe, and James was by far the best salesperson. He was extremely personable, respectful of my time and great to work with. I hope that management recognizes his above and beyond.customer service and appreciates him for all of his hard work.
Easy purchase - rross9000
Darryl was an exceptionally easy person to work with. He was quick to respond to emails and made car buying extremely easy. Sandy replied by text in a flash and was very friendly! Lou was fast to want to beat another Honda dealer's price and did so with ease, both on price of the CR-V and the trade. We looked around for a couple months before deciding a dealership and vehicle, one visit and 2 test drives and I was ready to go. I did the credit app the first day and they located the vehicle I wanted before I left, called days before I thought they would stating that they had it ready to take home. Jeff was super easy to work with and wasn't pushy with the extras. We would buy another Honda here in a minute. Hopefully service is just as easy.
Poor service - Mom2
I took my Pilot in for issues with sudden drastic slowing down. I spent nearly two thousand to fix the issue. Five days later as I’m driving 55 on Michigan Ave, it suddenly slows down to 25. I almost got hit. I returned to the dealership and was told they would have someone look at it and would back to me in an hour. Two hours later I asked how it was going. They said they had not taken it in yet. They offered to set up an a appointment later and I could take my car with me. Uhh, no!! I don’t have a death wish! They kept my car two weeks. Then called and asked when I would pick it up. It was done for 2 days. When I got it back my $300 prescription sunglasses were missing. I didn’t even mention this because I know nothing would be done about it. The service department lost my trust for many reasons! I have been a customer for 20 years and have bought all my cars here. Everyone was friendly.
SALES - unfair business, cheated, ripped off, poor service - Unhappy customer
**ZERO RATING** I went to the dealership to buy a 2018 Honda and instead I got 2017. Without my knowledge, during transaction it was changed to 2017 and I am not aware of it. I was ripped off, cheated, very poor customer service, no response from dealership, general manager was very rude. I will never recommend anyone to go to this dealership. Make sure to read every page before signing any document at that dealership otherwise you will be ripped off like me.
No follow up - disappointed
They only care up until the point your check clears or your cash is handed over. They messed up in processing my title. it took almost a month to receive the title just to realize that it was defective and did not include my lienholder's information. Now I have to wait in line at the Secretary of State and pay $15 to fix their mistake.
Do not go here. Who knows what else is ignored if they cannot do basic paperwork right.