Effortless - Medicheesy
Mitch was very professional & answered my emails in a timely manner. Had the car ready for me to test drive as soon as I arrived!
Wonderful Experience!!! - Linda4155
Hats off to Suburban Honda!!!
I have bought a number of vehicles in my time, but buying a 2015 Honda from Suburban Honda has been the best!!
Raj my salesman answered all my questions and made the process easy. During the waiting period for my paperwork to get completed, Raj sat with me and my husband and entertained us, which made time fly.
In the future I will be returning to Suburban Honda. Thanks for everthing!!
Quick and comfortable - sue3
I went in with a definite idea of the vehicle I wanted, found it, test drove it and bought it with the help of a good salesman.
Painless, satisfying car buying experience. - mccanntj
Best car buying experience in my life, would not hesitate to buy another car here. None of the normal car buying nonsense, they gave me their best price from the start.
Great experience - Dela313
I don't have anything but good things to say about this dealership. I bought a used 2016 Dodge Challenger my dream car and before coming here I literally went all around Michigan and endured nothing but headaches. This place is honest, the salesperson i had was named Kate Dunkle and she was the best salesperson i ever met seriously, I highly recommend her. The financial manager i worked with was very good and made me confident i was in good hands.
Excellent - Eric
Steve went out of his way to get the paint replaced on my Honda Civic when other Honda dealers would not honor the recall. The work was done quickly and it looks great! Will get future service done here.
George our Hero - Herm2222
George made our purchase of our new Odyssey easy and delightful for my wife and I. He explained all the features and keyed in on the safety items CMBS, RDM,LKSA and ACC. We used True car and he used the price I had received from the 3 quotes I had. We enjoyed our buying experience, before and after the sale. George did a great job of explaining the technology of the display information center and all of the icons and we paired my cell phone. I will recommend George to anyone I know interested in buying a auto..Honda. Thanks again to all at Jim Riehl for making our purchase nice and easy!!
Personal Service - carbuyer1
I went to LaFontaine Honda because of a TRUECar discount promise. I contacted the dealer and heard from Dean Snell. When I walked in with my wife we had an appointment with Dean. He was on time and had the paperwork for our purchase prepared. We talked about the trade in and Dean talked to the finance manager to see what he could do to boost our trade in. He was helpful. Later, he talked us through the points of the car and what was new to us. We never felt rushed. Finally, he invited us to call him with questions .
Great first time car buying experience - Ceren
I had a very lovely first time car buying experience at Troy honda with Michael Smith and Dan. They were helpful kind and honest. The positive no pressure attidude made me feel at ease and gave me the proper time to think. I would highly recommend shopping there.
Professional service experience - Charles Michael Comsa
I brought in our Honda 2017 CRV and received a prompt professional experience.
The waiting room was clean and stocked with complimentary coffee, bagels, and donuts.
My oil change was completed quickly.
First Time Service - Janine Misener
Took my three month old CRV in for first time service - oil change and two rattles, one in passenger side seat belt adjustment area and one in the drivers side headrest. Made an appointment via internet service form. Also put in "notes" area about two rattles. Made the appointment two and one half weeks out. Appointment time was 10:00AM, husband followed me to dealership, service advisor was Gary, said he didn't show where I had said there were "rattles" so I showed him the print out of what I had said in my online appointment and of course the "notes" portion doesn't show up on the dealership end. So he told me they probably wouldn't have time to look into the rattles only do the oil change and the quick software update. So we run our errand and three hours later I try to call and see if my car is done and no one answers the phone. We go into the service drive and no one is there and my car is out back. I think ok it's done, finally Gary comes around the corner and I said the car is done? He said no it's been a crazy day in the shop and it's been sitting there since we got there at 10AM. I yelled "you have not done a thing to my car in three hours?" and he said "no". I said "forget it" and stormed out of the dealership and called the store manager and we are currently working with the service manager toward a solution to this matter. I am totally disgusted with this place and will only go back for warranty work.
excellent. - hmwpssgf
excellent service. randy provided me with great service. he explained everything in detail as i was leasing a new vehicle. very happy with my new vehicle and the service at jeffrey honda.
No ethics and horrible sales experience, Dishonest staff - honda pilot buyer
I was contacted by internet team that Honda Elite 2017 model was available.I went there and sales rep was really untruthful and showed me a 2016 model. He even told me that all colors are same price and they had received 3 colors and one of which was the color I wanted. We then mutually agreed on the price of the new car only.The only thing that was pending that they had not seen my trade so we agreed that I would bring him next day.
When I told him that before I sign the paper I need to see the car again and it was the same car that he showed 2017 then sales rep told that they did not have the color and he had showed us 2016 model. When I told him that few min ago he said that they had the model and color I wanted but he said that he could give me a white one. The sales rep said that they can find the car that I want, he also said that it was in the different lot which was all lie. They never had the car but I still thought that they can get me the car and we agreed on bringing in the vehicle that I wanted to trade in next day
Next day everything changed the new car price was $1500 more expensive than what we agreed on and sales team said that they need to charge dealer fee (higher price for color I wanted) and higher price was for the car which they first told me that they had to get it from other dealership.
I would recommend everyone to be aware of this dealership as they have no integrity, don't keep their promise on the car and price quoted, will always slip in another car. Very dishonest team.
Complete waste of time and lies all the time. They want you to sign all the paperwork asap and will be pushy so that you don't realize what they will
Honest, hard working and always puts the customer first. - Michigan1
I went in and got a really good deal on a car. They were fast, efficient and I knew I was getting a great deal, cause I shopped around. I should have just gone to them first and saved time.
No follow up - disappointed
They only care up until the point your check clears or your cash is handed over. They messed up in processing my title. it took almost a month to receive the title just to realize that it was defective and did not include my lienholder's information. Now I have to wait in line at the Secretary of State and pay $15 to fix their mistake.
Do not go here. Who knows what else is ignored if they cannot do basic paperwork right.