Friendly sales men - Lme2372
Steve Gorgon was wonderful. He did everything he could to get me into the SUV I was interested in. I am now the proud owner of a Kia Sorento .
Top Reviewed Specialists At This Dealership
Excellent Sery - Denhall93
Dom was wonderful and very very understanding to my situation . He is a huge asset to your dealership and he deserves Kudos. I recommend any one looking for a car to contact Dom.
Always feel like a member of the family. - iboptimized
Bought my car in 2012 from this dealership and even though I live out of state (4.5-5 hours away), I will SAVE my service calls and oil changes for Serra rather than the 2 dealerships in my own town. I've dealt with my 2 local ones before when I had no choice but to have it serviced for an emergency locally. But the lame service I received at both places makes me want to "save" my mechanic work & drive my car 4.5-5 hours NORTH to Serra to get the respect & knowledge they give me as a customer (from Teresa my advisor) and the excellent service I receive for service from the mechanics (Timothy in particular). Paul (the service manager) has always been great too whenever I've dealt with him.
I'm in and out in a timely manner, the pricing is satisfactory and as I mentioned, the way they treat me is like a member of the family. I highly recommend the service center at Serra Kia in Washington.
Service - Tido
Great experience buying my first car everybody was excellent especially charley make sure you go and see them they will treat you good thanks yea
Service department - Johnkim
Service department is adequate. Management able to respond quickly, and resolve problems.
Would advise to keep good records of documentation and receipts for your charged services.
Bought car that wasn't safety checked properly - adamusher32
Never buy car from this dealership. They don't honor or back up there cars. Once u leave lot they don't know u anymore. They never return phone calls, tell call someone else. They tell u 1 thing and do another. My name is Wissam Darwish and car is 2012 ford focus. All I want is reimbursement for struts on my car. $500 was estimate. Car is for my girl for college to go back and forth. All u fathers out there know don't want problems while kid away on school.
Oil change - Mickeylong
I like the free oil changes but was unhappy with the service manager. He's telling me that he's not really a Kia guy. Tried to sell me a new Kia and air filters that I just replaced last oil change. Also I had to expressly refuse a car wash because when you wash it it looks like crap.. You guys leave water marks all over the car and windows.
Worst service ever!!! - Annoyed
I have been dealing with Kia Feldman for years. In the beginning they had staff that actually cared . However, it seems they all left. The people I am dealing with right now are rude, and downright stupid!! They don’t know the word” customer service”!! They are trying to sell you on making repairs that are not necessary , while in the meantime not taking care of the recalls that KIA advises because they don’t have the parts available even after you make an appointment!! Worse, they don’t even care to notify you that the parts are not in... so.. you just waist your time getting your car there ... for more than 24 hours.. then picking it up... and nothing got done!!!! The world is full of morons!!! I don’t know how these people keep a job!! It’s not acceptable!! My time is valuable!!! Don’t go there there ...
General Sales Manager
Summit Place Kia
Summit Place Kia East
Director of Customer Experience
Executive Director of Showroom Activities-Pre-Owned Assets