Good Dealer - cardriver
Had a positive result when I purchased a used vehicle. There was an issue at the time of sale, but it was rectified satisfactorily. They are trustworthy.
No personal Thank You from Dealer for buying there , - Pat1938
1-waited 80mi to start pickup process. 2-no information about service 3- winter floor mats not installed(snowing outside) 4-No Thank You from Dealer mandagement or sorry it took so long (we will give you free 1st lub and tire roatation free for your long wait.) All Ford dealers have Thank you’d from mandagement. .I thought Lincoln would be a better experience than it was.
Reliable and reproducuble reliability - Toolbox69
Returning a lease and getting a new lease was the easiest I’ve ever dealt with. All my questions via email were answered promptly and to my satisfaction
Just disappointed - Chad S Greer
Our 2017 Escape was in for a small accident. Took 2 weeks due to a back ordered part, not Imlay City Fords fault. My issues with them though include multiple non returned phone calls, they promised a vehicle to drive and never came through, rude customer service when I could get my service guy on the phone, and they left greasy hand prints all over the inside of my car. I will not be back.
sales dept desperatelylacking. Parts and service were great - Wifeloves2shop
Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending.
In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.