Great experience ! - Sarahm
I went in to look for a car that would fit our family’s needs. The sales rep went out of his way, met with us 3 times and found our perfect vehicle at another dealership and had it brought in! So so happy with my new car and our experience!
The best service and sales ever - th1225
My sales rep. Thom Howard knows more about the product he represents then should be humanly possible. every option and feature explained in such detail in a way that is relevant to my wants and needs. He must spend hours in these cars to understand all these high tech options.
Thanks Thom, you are truly an asset to your firm and a true professional.
New 2017 MKZ Purchase - Michael Sleem
Was searching for a new car online when I came across a 2017 MKZ with only 4,000 miles on it. For the price and mileage I felt it was almost too good to be true. Called up the dealership and spoke to Roger Tauck. He was great took a look and said come on in and check it out. I went up that day saw it and was like lets make this deal. This whole process took 2 days to complete. From looking at the car, and for me coming in the next day to sign, and drive away.
I was really impressed by the customer service that Roger and the team at Crest Lincoln served me with. They took great care of me, and I ended up with a fabulous new car!
Definitely will be coming back for all my future vehicles.
Great job Crest, and thanks again Roger!
sales dept desperatelylacking. Parts and service were great - Wifeloves2shop
Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending.
In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.
Terrible customer service - JoeR
I took my care to Imlay City Ford as there was a great deal of road noise. I had had a previous problem with my shocks and struts and knew that the tires had some chopping from that issue but the road noise had increased and I thought perhaps a ball joint or wheel bearing was worn. After initial inspection I was told that the tires were shot due to uneven wear. This was expected and known to me. I was also told that the rear stabilizer bar was worn and needed replacing. I approved the repairs and received a quote for the repairs. Later on in that day I received a call stating that the tech had found that the right from wheel bearing was no good and this was not found on initial inspection. I authorized repair of this item also as I had suspicions that there might be an issue with these components. While repairing the wheel bearing the tech performing work stated and I quote from the bill "right front outer tie rod...separated during wheel bearing replacement". They told me that they would get the part in and the car would still be done that day. The part did not come in and the car was not completed until the following day. The service center also told me that due to having to replace the tie rod I would need a four wheel alignment. I told them not to break anything else while they were "fixing" my car. I had to borrow a car for work as mine was not ready and I need my car for my job. When I picked the car up the person who took me to the billing window was very smug and did not offer any sort of apology for the extra time or expense to fix the vehicle. I will NEVER deal with this dealership again and I will strongly recommend that others who are considering dealing with them look elsewhere. Worst customer service experience ever. Below is the list of all employees listed on my invoice.