Great Service - Herro1bj
This dealership made sure I was happy and satisfied with my vehicle before walking out the door. They took my lease paid the remaining payments I had left so I didn’t go over my miles and worked out a fantastic deal to get me in a new vehicle. And I walked out the door with everything I was looking for. Great service, great team and great vehicles! Zack Maki was my sales person. I was recommended by a former employee and he didn’t disappoint. His customer service was fantastic. Really made the process less stressful and did everything he could to help me make a deal with my budget.
Top Reviewed Specialists At This Dealership
Mazda Brand Specialist
Pleased - Daniel L
Had some problems in the beginning but overall it turned out to be a great experience. Thank you for taking time to work things out!
Location is excellent - Yes
Location is excellent I always deal with Zahraa
She is one of the best sales helpful try to do discounts for customers I strongly recommend it for anybody , she is a professional I wish the best for her
Awesome salesman! - Amyrostkowski
I came in to purchase my first car. James helped me through the whole process and got me exactly what I wanted! My experience was awesome. I will definitely recommend Suburban Troy to anyone I know looking for a new or used car!
Great Service Department - Dexterdread64
Don't always review but had a amazing great service with Mike, David ,and Ryan. Very professional! they got me in and out for my basic maintenance. Highly recommended if you want no BS, quick and great service. Thanks guys!
Easy and friendly - BlueRogue2018
Bruce was easy to work with / he did a great job reviewing the set up of my phone, Siri and the mechanics of the car
Very good customer satisfaction - MAHILESH PILLADIKANDIYIL
Very good customer relation and good pricing for leasing a vehicle. Warm welcome and explains everything in detail. After purchase also check with you if any issues. I worked with Brandon who care for customers need.
Oil change brand new car - Jonathan taylor
I came in for oil change and the service guy named Walter started telling me about the awesome juke promo. Man he's not a sales guy but he sold me. Great guy. Thanks walter
Horrible management! Treated like I'm not worth their time. - Ibmini03
in the last week
This dealer does not deserve your business. I went in today after speaking with Kevin to see and drive a preowned 2013 BMW, which the price I'm still not sure. After looking at it I asked yo drive it to tale it Homs to show my wife. As he was copying my drivers license. A manager walks over to me and says that I can't take the car alone because its a "high line car", what does that mean even? Its used and not a race car. I'm over 30 years old have purchased many cars new and used and never once did I have to drive with someone to show my wife the car! I expressed my dissatisfaction and was simply told have a nice day. I've even been allowed to take cars home for the night to really get a good feeling for something I'll be paying for for years and years.
I was very interested in the car, was not just coming to kick tires. I simply believe its because I wasn't dressed like I could afford a car. Would it have been different if I was buying a new Nissan? Which probably costs more than the used BMW. His " high line" remark wouldn't apply then. I'm so disappointed! They have lost my potential business. Too bad Kevin missed out because of this totally unprofessional manager. They aren't the only car dealer on the block.
Stay away zero stars is what they deserve!
Will be a returning customer! - TD0129
Barb was able to get me a deal, that no other dealership could offer. Got me approved when other places were turning me away. She even worked on her birthday for me!
I get oil changes, it is such a great price and the... - conniejeanb
I get oil changes, it is such a great price and the people are so friendly. I love that the location is so close to my home and that I can make an appointment.
Financial Services Manager
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