The BEST Salesman - Gloria Ortega
Cesar Cruz greeted my husband and I in the parking lot while driving around looking for a ysed car. He was friendly and very professional. We were looking for a used car. We didn't find what we were looking for that day but a couple of days later Cesar called us and got us a great deal! He was knowledgeable throughout our experience and listened to our needs. We would recommend him to anyone interested in buying a Vehicle. The entire process at Borman Autoplex was positive thanks to Cesar and Sales Manager, Brenda Cruz and Finance Manager, Mr. Legarreta. This is why we continue to come back to Borman Autoplex for the the great overall service by everyone.
Price gouging - eric4nier
Email I sent to Hyundai of El Paso:
I just wanted to advise you that you all lost a valuable customer and I will never take my vehicles to you all again. My wife took her 2018 Hyundai Elantra Sport for a new tire and was initially quoted $150.00. I thought that was high due to the fact that Discount Tire has the exact tire for $105.00. The convenience of your location to my home and being a regular customer I decided to give you all my business. HUGE mistake, the total jumped to $189.00 the day we decided to get the repair done. I should've just said NO and taken it elsewhere, but being loyal or stupid I had the work done at that price. When my wife picked up the car it miraculously jumped to $214.61. I hope you all are happy with the extra cash you all swindled from me because this will be the last cent you ever get from us. I purchased two vehicles (2018 Elantra/2015 Tucson) from you all and WAS planning on purchasing one this year for my 16 year old daughter. Also, I plan on leaving poor reviews on every website that I can find about your shady business practice.
I recently received your online request and I was hoping you could answer a few questions designed to help me to better assist you. Serving our customers' needs is my highest priority, and I want to be sure that I have addressed your request appropriately.
1. Have you purchased from us before?
2. Will you be taking advantage of our finance options or paying cash?
3. Will you be trading in a vehicle?
Please reply back at your earliest convenience.
This pretty much sums it up why I will never do business with these people again!!!!!!!!!!!!