Best Service - AMDX
Mr Martin was patient with my wife as she looked for options for another suv. He listened to our needs and suggested an option that we had not thought of. We paid much more than initially planned but are very happy with our purchase and the service we received. After the sale JaVon even come out to our house to help pair our Home Link devices and go over features once again. JaVon will be the one that my family and friends will go to when looking for a new vehicle! Ask for JaVon Martin and you will not be disapointed!
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Lease return disaster- sterling Acura mistake ruined my cred - Sam982
On Sept 5 I turned my Acura RDX in early, it was due Sept 7. I needed a new tire. I confirmed they had the tire available and had my car towed, by Acura, to the dealership. When I arrived they had sold my tire. I spoke to management who took my payment for a new tire and gave me a receipt for turning my car in. On Oct 14th I received a credit alert that my credit score had DROPPED because Sterling Acura of Houston DID NOT turn my car in to financing!!!!! After 2 hours on the phone, and thankfully receipt proff, I got the delinquency off and am told it will stay on my credit for 6 weeks.
Willingsness to Work - Reviewgirl
Autonation Acura has been my go to car dealership forr the past five years. The costumer service there is always amazing. The associates were willing to work with me and ensured that I left in the vehicle of my choice.
At times I fluxuated and changed my mind and the service and finance departments were very supportive.
I just purchased a 2019 RDX off the showroom floor and I couldnt be more excited!
Thank you Autonation Acura for all your help!
Horrible Customer service - Sherrie
Hello, My name is Sherrie Rice. I didn`t buy my care from here, I was in a car accident and the other person Insurance sent me to Gillman Acura to the claim Adjuster who name is Rusty Lofton. I brought my car in on last Monday 10/22/18, Enterprise rental car came and picked me up, I got the rental car, which was covered for 5 days and went on. This past Monday 10/29/18. I called Gillman Service dept. to check on the status of my car. I spoke with the receptionist name Abby, She stated oh your car has been ready. I asked her why no one called me to inform me to let me know. She said oh I left you a voice mail. I said I never received it, Abby says oh maybe I called the wrong number. So I rush after work to return the rental car, The guy tells me ACC insurance stop payment on your rental, I'm like what, yeah it stopped on Wednesday. I again asked why no one called me. I was charged $185. because of this. I want my refund, because none if this was my fault. Can someone please help me get my money back.
John Eagle Acura