BEST IN TEXAS - Cowboy
The BEST car dealership I've had the pleasure of working with, Jose Martell went above and beyond to make my buying a car for my Bride
A pleasure with zero suprises and done on time
I can not THANK Jose Martell enough
Top Reviewed Specialists At This Dealership
Above Excellent Service - MadameDMac58
My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have needed a loaner due to working. They connected me to Emily who worked wonders. Then I met Rick Rawlings and he is an amazing Service man. He took my car in and they discovered my water pump was failing. With their top level of service I will tell all of my family, colleagues, and friends about Momentum. Plus I will continue to drive an hour across the city of Houston for my service. Thank you Rick and Emily!
Client Advisor New Inventory
General Sales Manager
BMW Pre Owned Advisor
Great service - Barronvu
I recently took my 5 series to the service department at Advantage Midtown and was truly impressed with the service I received. My service advisor Troy and the rest of the team took great care of me. I will definitely return in the future.
Awful purchase experience - Awful sale experience
Brought a 5 series have been asking for a copy of warranty signed paper work forpast 3 weeks haven’t been given an excuses after excuses.
Will not recommend nor trusting this place Not sure how what quality does it take to be an honest “ semi decent” human being for this line of work.
What a premium experience! - Theresa Garza
I recently purchased another BMW from BMW Houston North. I had the pleasure working with Steve Cook (sales director). Steve was/is the very best! Very informative. Steve explained all of the features that the M240 CV has in detail. The finance manager Kailey was so nice and made sure I was taken care of in finance.
Radar and the service team are always smooth and efficient. Never have any issues or concerns when bringing my vehicle here.
The dealership is always clean, and everyone is so prompt to assist you.
Thanks again Steve & team for the premium experience! I will for sure return!
They don’t stand behind their 5 day 250 mile return policy - RMo
I am so saddened by my experience at Autonation. I purchased a BMW 328D on Friday night December 29th. I really liked the car but it wasn’t my first choice. I ended up purchasing it because it was a good option, and I knew Autonation would stand by their promise if i wasn’t completely satisfied within 5 days and 250 miles I could return it. Well, that is where things went wrong. I reached out to my salesperson on Tuesday, January 2nd when the store reopened from the holidays and let him know that without lumbar it wasn’t going to work. We texted back and forth a few times and then I drove to the store. I arrived just before noon. I had put 208 miles on the vehicle. I was well within the 5 days and less than the 250 miles. I realize their are people that purchase new vehicles or preowned vehicles and never regret or doubt their decisions. The rest of this won’t apply to that group of people. But, for those that do want to buy something different this story is for you. I was within the 5 days and well under the 250 miles. I arrived at the dealership, met my sales person and let him know that I wanted to purchase something different from the store. It was at their other BMW location 9 miles away. I even went there to look at it to make sure I wasn’t going to waste anyone’s time. I texted a picture of the sticker so they had the stock number and could begin to prepare. This is when the lie exposed itself. I was treated with disrespect, cowardice, and completely ignored by the young manager working that day. After my sales person went to let him know the details he was sent back with this quote “It was the end of the year and we already submitted your paperwork so the 5 days doesn’t apply”. How awful!!!! I really felt that Autonation would stand behind their promise and do the right thing. I wasn’t even trying to back out of the deal; simply wanting to purchase a different car from them. I was so upset and shocked by their attitude towards me I had to leave. No one wants to argue about something that is in writing. I followed up the next day (still within the 5 days and still below 250 miles) but my sales person was out sick. I went back to the dealership on day 8. I went to the finance manager and explained what had taken place on Tuesday. He went and got the GSM who also said I shouldn’t have been treated that way and said he would get involved. But, they still would not abide by their written policy. I have kept all the text from my visit when I arrived on Tuesday. I even kept the picture of my odometer showing 208 miles when I pulled I. The lot. None of this has mattered. I spent 5.5 hours at the dealership yesterday (Jan 9th) selecting a new preowned vehicle which they were going to trade me out of mine, while costing me nearly $4,000 in lost value. I have health issues and didn’t want to argue and agreed to put more money down to help offset this loss. After selecting the car and driving it I decided to purchase it. I was going to give them the loss in a down payment (which is just disgusting when you think about it). Had the manager on Tuesday just abided by their 5 day policy I would not have had any additional loss in value. It was late and they sent me home in the car I selected and had me sign a rental agreement for the night. He used some language like “de horse” or something like that. I agreed and finally headed home. I arrived back at the dealership today to finish the paperwork, get some leather work touched up, and bumper damage fixed (which happened sometime between the time we returned with the car test driving it and going home. The GSM even pulled video to see if he could find out who hit the car but said the cameras weren’t working at that point). I was shocked when the sales person returned with a sheet of paper showing my new payment at over twice the rate I was financed for on Dec 29th. It was ridiculous to think someone would pay that rate. More to come as this gets resolved. Stay tuned.