Awesome experience - Shelly Mulder
My family had a great experience at Ron Carter. Especially with the salesman Greg Falcon. He was very personalable and not pushy or intimidating. He was able to work out a great deal to get my dad into his dream car! Thanks Greg!
Jeff Pennington Walks on Water - Mary Lou K
I recently purchased a new car at Classic Honda Galveston. I simply cannot tell you what a great experience that was! Jeff is a one in a million sales person who goes out of his way to deliver in all capacities. I could not be anymore pleased and you walk away making a great friend who you know will take care of you in the future and years after that. How lucky I was to have Jeff Pennington. Thanks also to GM Ryan Orewiler who certainly cares about his customers and it is not about making a sale! You both are very special to me. I know no one that has shopped elsewhere that experienced what I did.
Top Reviewed Specialists At This Dealership
Excellent service ! - McDaniel's
Awesome service. Jeff has always been good to us and willing to spend a lot of time finding us the perfect car. We will continue to buy our vehicles from Classic. Service is always great! .
Why I will not buy a car from them again - 19314oak
Well I thought I had the best experience until I saw my car that I was allowed $23,000 as a trade in on the lot for $29,988. First and last time for me. There will not be any referrals to this dealer. Just warnings as to why not to go there
Great service - mwc121075
These guys and gals are awesome I am from corpus and In the area for work these people made me feel like family and they did everything possible to get my truck back to me asap!!! I will definitely use them if I need to again and I have already started to spread the work to co-workers about how satisfied I am with the service department keep up the great work y'all are awesome!!!!
Buck-passer! - Yao Zhang
I bought a certified 2015 Cadillac XTS in Jan, 2017, with 6 years, 70000 miles bumper to bumper warranty.
After several of driving, I found that the defroster of rear win-shield does not work at all. so I went to Sewell Cadillac Dallas first for a check, but they told me they could not where the problem is. Good thing is I'm in Dallas, TX and there are not so many times that I would need to use this defroster, so I just left with it without trying another Sewell dealership in Grapevine, which turns out to be the biggest mistake I made.
Recently as the weather in Dallas is getting cold, and it takes me more than 15-20 minutes to wait for the rear win-shield get clear, because the xxxx defroster doesn't work at all. I had to go to Sewell Cadillac Grapevine for another check. I was told by the technician that something was disconnected/broken inside the circuit, which most likely happened when the glassed was tinted. They will need to take off the whole glass and get it fixed. Unfortunately, this is not covered by the warranty. they need me to talk with whoever sold me this car for a solution. So I called Sewell Cadillac. My salesperson was out, and his manager( Scott) answered the phone.
The conversation with this guy was really frustrating. He didn't want to assume any responsibility for the problem they made--they sold me a car with a problem with the defroster and they just hide that to me. He refused to cover any cost to get this issue fixed, and asked me "how could we know that the problem was not caused by you? you have bought this car for one year and anything could happen during this time..." Come on, you think that I am such a bored person that I have to find some time to get my car out of work? I swear to God that I never even touched the rear win-shield since I bought this car!
This is really horrible experience. The sales with this dealership are liars and irresponsible. I love Cadillac, but shame on you--Sewell Cadillac of Houston!
OUTSTANDING Customer Service - Prof710
To Whom It May Concerned!
My name is Professor Tony Hilliard and I want to let the owners and managers know that your level of customer service is PHENOMENOL! Rashid Floyd and Cornelius Colbert are GREAT! From the time I entered the dealership, EVERYONE treated me like royalty. I have bought a lot of cars and been several dealerships. No other establishment can compare to your level of intelligence, product knowledge, expertise and most importantly- Friendliness. You all are just too cool and I really appreciate all of your help. Please make a commercial to show all of the other dealerships how this is done.
One Very Satisfied Customer!
GO TO SEWELL CADILLAC - NOT THIS SHADY PLACE - Cadillac Owner
They only care about selling you a new auto. Not servicing your existing auto. Have had Escalade in numerous times for multiple issues. They usually get it on the third try. Latest issue is they won't honor a warranty for chrome coming off my wheels of a 3 year old auto with $24K miles on it. $80K for an auto that has peeling wheels! Go Figure! My next auto will be a Ford or a Chevy. These are overpriced and not worth it.
Total Disatisfaction GM and dealer - edannhaus
Purchased A 2500 hd truck in April. First trip transmission cooler was plugged by Mayflies (love bugs) Complained to the Owner in Law (Darrel) and he promised the problem would be brought to a quick resolution with GM . Never heard from him again. November the steering became very loose . Took it to Laroche and they fixed the problem . Turns out GM had issued a bulletin to correct the problem. The dealer Laroche and General motors did not notify me or anyone of the safety issue.
Today my battery went dead and I charged the battery to take the truck into Laroche to save them from having to two me in. They tested the battery and said it was rechargeable so no replacement.
No more GM Chevrolet and laroche for me. I am so upset with them I am moving my church Membership to another congregation. (The Pews are full of Laroch people)
Slow and wrong diagnosis - Tx52
Made appointment on Thursday and dropped off our work truck. Called on Friday and they said they would look at it Monday or Tuesday. Called again on Tuesday. Service tech said he would start after lunch and call me back. Inquired about loaner. He used usual excuse they were all out but he would try. Never heard from him again. Called on Monday. Got put on hold. Left message for service manager. Second one. Called again got general manager. Service manager called me back in 30 minutes. Said he would be looking at truck and would loan us a service truck that had to be cleaned. Called later. Suddenly they had looked at truck and problem was not as bad as they thought. Got call 2 hours later and truck was ready. So unhappy with service. They said they had lots of repairs before me. Kept truck for 8 days. Lousy company. Bought truck there but never again.
THESE ARE WORTH BUYING FROM PEOPLE AT THIS DEALERSHIP - PAMELAERINLE
THESE ARE WORTH BUYING FROM PEOPLE AT THIS DEALERSHIP