The most seamless process of purchashing a car i have ever.. - soto
This has been the most smoothest, easiest, fastest process of purchasing a new vehicle ever! Sebrena is one of the best. Fast, Efficient, and NICE!
Excellent - Lena Terrell
If you are looking for a ford I definitely recommend seeing Craig Jones at Planet Ford in Spring. He was absolutely amazing and made the process exciting. He worked with me and got me what I wanted and at the numbers I wanted. Thanks again for all your help Craig!!
Top Reviewed Specialists At This Dealership
Senior Internet Manager
Internet Sales Mgr
Lincoln MKX - Mimi9
We purchased a 2018 MKX from Greg Lagrimanta. He is very attentive in helping you find the vehicle you want. He makes buying a new car an easy process.
Internet Sales Manager
Technology Specialist/ New Vehicle Delivery
Pleasant transaction. - Mike
The management and sales team exceeded my expectations. Ken is a true professional who made the experience easy and enjoyable. No high pressure or sales games here.
Really nice experience.. - Rociobarrera
Adher help us with what we want, it was a really nice excited experience, he always was in contact with us and giving us options on when and what to buy.
Veronica did a great job - Truckdriver
Was a pleasure to work with Veronica. We bought a truck within 3 hours and got to drive it home. Thank you for keeping the negotiations swift.
Service - FJones
Good service, everyone was friendly and helpful. Ms. Shaw kept me informed about the work being done on my car. I would use the service department again.
Professionalism - landalft
Aladdin is an exceptional sales person. He understands the needs of a customer and based on that he try to find the best solution/deal for you.
Even though I had a situation with another salesperson that makes me push away from close the deal with MacHaik Aladdin toke over the situation and handle it in a very good way. I liked his approaching as a salesperson and his professionalism.
New Car Sales Consultant
Equity Program Manager
Great service - Tundra1984
I enjoyed the customer service that was provided and my truck buying experience was prompt and painless. I was able to move forward with the truck without much time dealt at he dealership.
Blue Explorer experience - Karen P
Tommy and Charles were so easy to work with! They treated me like I was a special customer and explained everything throughout the buying experience.
Great team - Jackie
Had an amazing experience at russell and smith ford, with exceptional sales person (Stephen Brooks) who went above and beyond to find the car with my specifications. Tried several other dealers in town but ended with Russel and Smith bc of their incredible customer service.
I highly recommend Stephen Brooks and this dealership.
Excellent body shop. - Gary B.
Their body shop is second to none! Great repair work, and the office employees treat you like family. No matter how busy, they always make time to address all your concerns, whether by phone, or in person. They work with the insurance companies, and rental agencies. Thank You!!!!!!! I would, and have, recommend them to friends and coworkers.
Painless, fantastic service - Charles51
I was at a Houston dealership when an friend called me. My friend told me to see Don Elliot. I went to East Bernard. I was treated as an long lost friend even though I never meet them. I was handed the keys and told to take the truck for an test ride by myself. I loved the ride . I told them what I wanted, they found and delivered exactly what I was looking for. Plus, the financing was painless. I am a customer for life. Thank you guys ( Gary and Brandon )
bought again from Team Ford - Kslats1959
I called 5 ford dealers and went to 2 dealerships trying to buy a F 150 for an advertised price. Team Ford did not advertise anything different than the Ford.com site, they gave me the truck I wanted with a price and experience I was looking for ... 5 years later I chose to buy from Team Ford again. The owners do a great job keeping a great staff. Thank you Tim Wood for taking care of us.
Pleasant experience - Happy
Buying my new F 150 from Yaklin Ford was a. very good experience The sales staff was very understanding and got us in and out in a timely manner
Excellent at all levels - Rlb
Appel Ford has been excellent at all levels.
From Sales, communications, pricing, delivery, and maintenance. I would highly recommend to anyone looking for a vehicle.
Gullo Ford is the best place to shop!! - MM1234
No hassle !! My salesman Martin did outstanding in getting me into a vehicle. If your shopping for a vehicle don't hesitate and stop by at Gullo Ford! Go see Martin Madrid!!
Easy Buying - E New
I dealt with Marc Price (sales), after identifying a few vehicles online that I wanted to see. He had the vehicle I was most interested in ready to go, and everything was smooth and easy. No high pressure. Financing department was a little backed up, which was understandable because it was Saturday. But, once I got in to see the Tyler Smith (finance), things went very quickly.
Great - Ricky22
Fair price on vehicle and customer service was great ! I would refer a friend or family member. Lots of vehicles to choose from on site.
Stellar service - RHarris
Steve B. And crew were very awesome and helped me into the car of my dreams.
And the wait wasn’t long at all considering that I had been to work the night before with no sleep!
Amazing experience, absolutely the nicest folks to work with - Sergei
Can't say enough good things about overall experience with this dealership!
Special thanks to Leon and Randy for taking care of me with the new purchase
customer service is lousy - Loyal Ford Customer
Very disappointed. Been a customer for more than 10 years. Service director won’t even have the respect to return a phone call to address a relatively small matter. I certainly won’t purchase a car or have service done at this dealership ever again!
Easy no hassle car buying experince - Michael H.
I will keep buying cars at Lone Star Ford because of the superb buying experience. No pressure and when presented with a price I usually can not say no to the purchase. I was going to see three different dealers but never made it past Lone Star.
Honest and service oriented. - Warren A.
I purchased a F250 new Ford truck at the end of 2017. I actually live in Tyler, Texas and had not been able to find the truck I was looking for here and felt some of the salesman in my surrounding towns had been less than genuine. I called Classic Ford knowing they had the specific truck I was looking for and spoke to a salesman who happened to be Jesse. He was willing too make an excellent deal over the phone before I traveled down. He called me back a number of times as he said he would expeditiously. I was trading in my 2009 Chevrolet truck and was a little skeptical that maybe when I arrived the genuineness would go away and everything discussed would become negotiable. However, the complete opposite was true. He kept to his word 100% and even when the trade-in was more in my favor after my vehicle was checked out and had less value than we had estimated before arrival, he said he would keep his word and honored everything including a refund they were offering on line that I was not aware of until the day of the sale. I had looked around for a number of weeks and know he gave me an incredible deal and held the truck for me until I could drive down from Tyler despite multiple dealerships requesting the truck the day before I came. He followed up with seeking an additional rebate 1 month after I had bought the truck which he and his dealership did not have to do. This is a testament to the dealership and Jesse's willingness to not just make a sale and forget you. My wife and I were very impressed with his integrity, kindness, and genuineness which unfortunately is rare these days. We will drive to Galveston again for our next vehicle, especially if Jesse is there because I know I can trust him! We have purchased a number of new vehicles over the last 10 years and this is the best experience we have ever had.
Awesome dealership great experience - don diamond
I bought a new F150 from them and had a great experience. love my new truck, I even got a bed liner and cover with running boards. and I brought my son back and he bought a new fusion. highly recommend the store.
They don't want to sell cars - Kim123
Looking at a used vehicle, sent application in and was told I was approved with stips.
I went in with what I was told I needed, and they switched salesmen on me and I ended up with Damien.
He wanted to fill out another credit app, I said it's already done.
Then I was told they lost it.
Then proceeded to say I wasn't approved yet.
If it was lost how did he know what the stipulations were 🤔
He was rude, and made me extremely frustrated because he was NOT cooperative at all.
This would have been the second purchase from this dealership. The first was great, this one was a disaster.
The vehicle I was trying to purchase has obviously been there a while. It had been sitting so long it took a second to start. No wonder it's still there. They don't want to sell it. After his inflammatory comments, I said ok. I'm done and left.
His reply was OKAY.
Most dealerships want to sell cars and work with you, not this guy. Lol
Very friendly and knowledgeable front desk. - review_123
Service was great and I'm very happy with the front desk being knowledgeable, as well as friendly. I can always count on good service.
Expensive - the truth
I got charged $91.92 for the works and air filter replacement on 2010 f150.
A sad way to get over on people.
It's hard to rate them on customer service because they did not honor the coupon.
Buyer Beware!!!! - Savage26
Just bought a used car from these guys less than 3 weeks ago. I have driven the car 800 miles. Yesterday the tranmisson went out on the highway while we were over an hour from home. Now the repair shop NTB says estimated repairs are between $2200-4500. Their is no doubt in my mind that they were aware of this problem. They are shady. They will do anything to sell you a car. I would not recommend anyone to this dealership. They have horrible ratings all over the internet because they have no integrity. Praise jesus for he is good and always provides. Even when scummy car dealerships do there customers wrong. Btw the the car was used but it only had 80000 miles on it. Not like I bought a 20 year old beater from these guys. Do your research and go to someone you can trust.
Maintenance service - Josenolasco96
I bought a 2010 F150 2 months ago they promise to fix one item on the truck and I call I make an appointment to go there and they just give me the runaround lie after lie between the salesperson and his supervisor in charge of ordering the parts if if you going to go down there and buy a vehicle do not work with this two-person Victor and imad because after they sell vehicle do they do not care about you or helping you out at all.
Mac Haik Ford
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