Sabrena Torres Was Great!! - JFitz
We had been in contact with Sabrena and she had everything ready to go when we got there. She was with us throughout the process.
Top Reviewed Specialists At This Dealership
Exceptional Customer Service - Ahlon14!
I would like to thank sales rep Jacoby Garmon. His extensive knowledge, exceptional customer service, and patience makes Planet Ford my families only option. We came in looking to purchase one vechile and walked out with two. No pressure from Mr. Garmon, but rather his ability to highlight features that ultimately sale cars. Job Well Done..
I would also like to meantion finance speaclis
Craig Jones.Craig. was patient in answering our questions, and provided exceptional customer service. We were pleasantly surprised to hear he was new to this role. His knowledge was on point..
Internet Sales Mgr
Elaine Latham makes the difference. - BAILG8
Everyone is friendly, happy and helpful, this atmosphere is great.
Suggestions: 1. rig the TV to remain on instead of on a timer; 2. Have my car ready to leave when I leave the cashier. 3. My car wasn't washed and it normally is...(I dropped $750.00)
4. I do not know if the factory syncs were done, I had two notifications and forgot to tell Elaine...so maybe my bad....
Senior Sales Consultant
Internet Sales Manager
Above and Beyond - Momof3boys
Aladdin at Mac Haik Ford always goes above and beyond to make me happy....and I’m super picky about my vehicles. He is so patient and kind!!!! We’ll be back....
New Car Sales Consultant
Simple and easy with her. Great experience. - Beretta12
I hate vehicle shopping. However, Taylor was very friendly and knowledgeable. She made it painless, easy and enjoyable. I’d recommend her and Plant Ford to my friends.
New Car Internet Sales
Great dealer - Rogersandinlaw
Great experience! Friendly Ford lives up to its name. I purchased a new Ford. No hassle and time to decide without pressure. Please stop by and decide for yourself. Ask for Pedro.
Second defective driver side seat cover replacement - Bob F
Warranty work was done satisfactory on second seat cover in 1st year of 2017 F-150; however, no answer on whether problem has been addressed by Ford or do I need an after-market "seat cover" cover. If I do not get an answer to my question, I will assume these reviews are just fodder for their Blue Oval certification. My rating for Ford Service Center at Gulf Coast Ford will drop to one star if I don't receive an answer by end of Aug'18.
Excellent Customer Service by Jimmy - Michelle71
Jimmy made my experience wonderful with buying a new vehicle. He never got aggravated as I am a difficult customer. He let me take my time and never made me feel rushed. I will be back to purchase all my vehicles from Jimmy. Thanks for the new car buying experience! I love my new Jeep Grand Cherokee!!
very Professional de personal - ELJEFECARRILLO1
From the time of my arrival people in Doddgett Ford very friendly and Profesional, they have a lot of Knowledge about the vehicles and help me decide on the vehicle I want
New Car Manager
Internet Sales Manager & Director
Painless, fantastic service - Charles51
I was at a Houston dealership when an friend called me. My friend told me to see Don Elliot. I went to East Bernard. I was treated as an long lost friend even though I never meet them. I was handed the keys and told to take the truck for an test ride by myself. I loved the ride . I told them what I wanted, they found and delivered exactly what I was looking for. Plus, the financing was painless. I am a customer for life. Thank you guys ( Gary and Brandon )
Best Dealership Experience - MBrister
Absolute best car buying experience I've ever had. We walked in, drove the truck, made an offer, and shook the hand of Mrs. Hali Crow. It literally took 5 minutes. I will be a loyal customer at Gabriel/Jordan Ford for life. Mrs Hali Crow is very professional and a genuine, caring person. If you're looking...do yourself a favor and give them the opportunity to earn your business.
bought again from Team Ford - Kslats1959
I called 5 ford dealers and went to 2 dealerships trying to buy a F 150 for an advertised price. Team Ford did not advertise anything different than the Ford.com site, they gave me the truck I wanted with a price and experience I was looking for ... 5 years later I chose to buy from Team Ford again. The owners do a great job keeping a great staff. Thank you Tim Wood for taking care of us.
Pleasant experience - Happy
Buying my new F 150 from Yaklin Ford was a. very good experience The sales staff was very understanding and got us in and out in a timely manner
Pleasant Experience - Ckirchof311
Daryle Nelson is a great salesperson to work with. He was fair, very informative and very knowledgeable. I would highly recommend him. I usually find car buying to be unpleasant.
WORK done on my car - kathy_c
I got my car back that day. Cory checked it himself to make sure it was fixed to my satisfaction and answered all questions I had.
Great experience!! - RN1994
My salesman Blake Sander was informative & very knowledgeable of his product. He not only answered all of my many questions, but was very enthusiastic & excited about the Ford vehicle! Everyone I came into contact at the dealership was friendly & hospitable! Had a great experience & would highly recommend Appel Ford to anyone looking to buy a new or used vehicle!!
Fantistic Service!! - TransitVan
Our van was serviced ahead of their time quoted. They said it would be five days before they could diagnose, but they diagnosed and repaired within those five days. Thanks guys for getting our van back to us so quickly!!!
Awesome people - peter griffin
I would like to thank Mr. Frank Pierce and Mr, Ali Alpai for being very patient with me and my hot temper. They worked very hard to make sure i was totally happy with our deal. Then Toyota Financial Services gave me the wrong information and i made a fool of myself calling and being short with the financial manager, Thank you all for being good people. And i would gladly do business with Sterling McCall again...after i pay this one off of coarse....John
Stellar service - RHarris
Steve B. And crew were very awesome and helped me into the car of my dreams.
And the wait wasn’t long at all considering that I had been to work the night before with no sleep!
It was a very efficient process to experience - RAP's
I made an initial visit to the dealership to learn more about the Fusion model that I was considering. Mel, the salesman, was very considerate in my expectations. A couple of days later, he went above an beyond and found the model that I preferred and which I purchased.
misleading advertising - neveragain
Cook advertised a very specific price on a new Expedition which was highly competitive. Discounts were not detailed, only shown as 'Cook discounts'. At the dealership, the "sale price" given me was $5k OVER the internet price, because the "Cook discounts' didn't apply to cash buyers. Fine. I understand you want to make money on financing. But be honest about the "internet price" you advertise. That was a highly unethical and disingenuous (dishonest) tactic. Even if their price were better than another dealer, I would not go back and will never buy from them. Wasted my time.
Awesome! - Carmenhicks25
Bryan did an awesome job on his service. I would definitely recommend their service to others. I walked out happy and pleased. Thank you so much.
Great Job! - JCH
Excellent Service! My problem was handled expeditiously! I will be certain to return to Russell & Smith Ford for any future problems. Keith, keep up the good work!
Wordt service ever - Ford2008
Broken ignition could not turn truck off.
Quoted price, got bill $200 dollars more
Truck was running mechanic came and got truck and returned 32 minutes later.
Questioned price was told there is nothing we can do its a 2 hour job.
Talked to another emplyee who told me it does not surprise me that they changed the price, quoted.
Paid bill and emailed complaint to service manager who never respknded, but got a call from desaler rep week later.
I was told i heard the service tech wrong
And we were doing you a favor by working you in
Does not natter what the problem us you never tell customer , we did you a favor.
Ya make your own decision on going there, but i wll never ever go there
Very bad service
Typical Used Car Salesman,, Lived up to their reputation - Pearland Coach
Worked a week on a deal to trade in my paid off truck for a used 2017 Raptor. Made a deal and had an email from Salesman Robert Barrett to back it up. Applied for Credit, Approved for credit, Cleaned my truck out, had it washed. Went to the dealership, signed some papers, saw the deal with the "New Price of the truck.. Was told this is a normal charge of over 2 grand and it just gets added to the final price...I guess they think not many will just walk away at this point and I assume this is why they want you to sign all the other documents first. I finally had to ask to see the deal when BOOM There was the extra 2k. and I did ask. I did show them the email with w the price we agreed on. Today they refused to honor the original internet price, they have changed the original internet price but hey,, they did say if I come back they will give me free gas and try and get me a raptor hat.. xxx... Give me the deal we agreed on!! You can just change a xxxx deal Kevin Butcher used car manager. I have lived in PEARLAND my entire life and I sure see things changing.. What happened to honoring what you say.. I am sure you get away with this 9 times out of 10 but it doesn't make it right. It is still a con job. PLEASE LOOK AT YOUR DEALS BEFORE YOU SIGN PAPERWORK..
Bought a new mustang GT - Huntstang
Over all a very good experience. My sales man was very helpful and not pushy like dome other dealerships.
Talks with the dealership management and finance were strait foreword and the process flowed like it should.
I would buy from Baytown Ford again.
horrible buying experience - bradintx
Horrible experience. My son currently serving in the Army was home for a few days and wanted to buy a new F150 while here. He contacted Legacy several weeks ago and told them when he would arrive and exactly the truck he desired so they could have it ready. The week before arrival he was assured it would be ready on Monday afternoon (the day he arrived). When he called Monday he was told a delay so Tuesday at 1. Tuesday afternoon he was told Wednesday at 1, then not until 2:30. When he got to Legacy at 2:30 - still not there.
When it finally arrived at about 3, he did a test drive and set the final buying process in motion. It turns out they had only one sales manager (why have sales people if they can not make a decision?) and so things ground to a near halt. He had called Ford about financing rates a was told 60 mos and 2.9% (note his credit rating is over 800 and he documentation showing he has savings to buy 2 or 3 F150's cash). The sales man told him they only offer 5% rates.
We pulled up the same truck on the legacy website and they showed several discounts and sure enough 2.9% for 60 mos with legacy name within the payment calculator box. The sales man said that was some other thing that did not apply. This is clearly a text book definition of BAIT AND SWITCH. Because my son only has limited days of leave and his purchase date was already pushed back he felt pressure to just go along and continue the purchase. Finally after 8:30 he drove away. 6 hours after arriving.
That truck buying experience was pathetic and legacy ford should be embarrassed. I never intend to step foot into a legacy dealership again and hope this review will encourage others to find a dealer that does not cheat and respects a customers time.
Engine repair work - surfer1951
I brought a 2001 Ford Ranger in for repairs that had lost power and wouldn't run. It has 175,000 miles, bought it used, and had never been tuned up. They replaced sparkplugs, wires and coil, and got it back running. The mechanic assured me that was all it needed. ($1100).. During the process they disconnected a vent hose from the AC to inside the cabin. When I got the truck, the AC was blowing but not into the cab. I brought it back and was told there was a plugged line that had to be replaced. I told them it worked when I brought it in and they rechecked it and connected it correctly.
Then a few days later the engine started running rough and barely made it to the shop. I was told it was a "sending unit" costing $500 and $400 in labor to replace. I took the truck back and did some research. The sending unit ($500) is attached to the fuel pump. A new fuel pump with sending unit can be found for $170. Lifetime warrenty too. Asking a few professional mechanics I found out that a "sending unit" only monitors the fuel gauge. Basically telling how much gas is in the tank.. It has nothing to do with the performance of the engine. Had I let them replace the unit (over $900) the engine would still have not run properly.
I will never let them work on my vehicles again. I just cant afford random parts replacements.
Ford Focus purchased new and sucks - robchaban
Don't ever purchase a FORD in your life. My 2014 Ford Focus was purchased new from Autonation Ford Katy. The transmission clutch has been replaced 3 times. Now at only 68,000 miles the blend door actuator was replaced with a $100 deductible warranty payment. The day after I picked up the car the original thumping noise in the dash started up again. Ford is going downhill big time. I am going to get rid of the xxx Ford and never buy Ford again. Oh and one more thing. Last time I had an oil change they said my battery was leaking and the terminals needed to be replaced. Well that was a complete lie. I contacted NTB where I purchased the battery and had a warranty. The battery was NOT leaking it had a weak charge from the terminal corrosion. All they could do is clean up the terminals and connection because you cannot replace those types of terminals. You have to replace the main harness which is a bigger job. So Autonation Ford service donkeys were lying and trying to bilk me for $175 plus tax. Way to look out for your customers. What a joke of a car manufacturer, dealership and service center. No wonder their bond status was downgraded to JUNK bond as of August 2018. Good luck with your 12 Billion dollar restructuring - I think bankruptcy will be the next real option.
Expensive - the truth
I got charged $91.92 for the works and air filter replacement on 2010 f150.
A sad way to get over on people.
It's hard to rate them on customer service because they did not honor the coupon.
Mac Haik Ford