Experience worth repeating - migutj
I was searching for an F-150 with some specific, not very common features. Sabrena was not only up front with the pricing but also went an extra mile to find and get the truck from another dealer. Eric handled a few added options within a day and the overall time spend at the dealership was very reasonable. Phil handled the financial side. Very good service, straightforward talk, a great overall experience. Thank you Sabrena for treating me like we knew each other for years.
Professionalism - theateam123
The following staff were extremely awesome in helping me purchase a new car: A. Smith, C. Jennings, N. Prout and D. Sherman, I strongly recommend.
Top Reviewed Specialists At This Dealership
Senior Internet Manager
2017 Ford Escape - 2017 Ford Escape customer
I worked with the internet sales team at Joe Myers Ford on the recent purchase of a 2017 Ford Escape. Glen Francis and John Williams conduct themselves in a professional manner which resulted in a win-win transaction.
Another hassle-free transaction - VersaOwners
Just purchased my third vehicle from Gulf Coast, second from Jarrett Landreneau, and I could not be more satisfied! If you are tired of the hassles, headaches, and run-arounds you get at other dealerships, stop in at Gulf Coast Nissan and ask for Jarrett Landreneau. Jarrett has access to all makes and models, new and used.
Knowledgeable - KappaSigAJ
My salesman Chis Halik was the most knowledgeable about the Jeep product of any dealers I visited. his knowledge and enthusiasm is what prompted me to pay a little more than I would have elsewhere but am happy I did.
Accommodating. - Natalie
Ken was very informative and accommodating when we had specific parameters for our new car lease. He was able to meet our requirements and get us a great deal.
Service Department Review/ Great Customer Service! - bhays210
I recently bought a 2015 F-250 with 33,500 miles from Katy Auto Nation Ford on Aug 5th 2017. I purchased this truck @ auto nation because it was exact trim/color I was looking for. However after driving it for 13 days the low fuel pressure light came on. So I then called Auto Nation and explained where I was in League City and service technician said its under warranty take the truck any where. So I had the truck towed to Mcree Ford in Dickinson, TX where I was greeted by Brian Mobley. Brian was very customer service oriented and checked the truck in and got me into a comparable rental. A few days later Mr. Mobley called to notify me that they had replaced my fuel pump and to tell me that there was a blockage in the fuel line. At this time Brian told me if the contamination in the line is not related to the truck in any way that this would not be a warranty case. Makes perfect sense to most! Again I had just bought the truck so I was beginning to become frustrated with the situation. I asked Mr. Mobley to continue the service to find out what the foreign matter was. We later found out it was a cylinder shaped piece of cardboard from a fuel additive most likely injector cleaner. So I called auto nation and replayed the story to the sales manager Sam, who was unfavorable of my situation. Brian Was understanding and helpful through out the entire service of my truck. So I was very frustrated at auto nation at this point. I went to pick up my truck from Mcree, met Brian and while I was waiting I asked to speak with the service manager Tim Allen. Tim had heard of my issue and was overly understanding and covered Mcree's Cost to not tarnish Ford's name and to take care of the customer. This helped my in more ways than one. I can not thank Brian, and Tim enough for their customer support. After my experience at Mcree I will only give them my business when it comes to my truck service, or even another purchase.
Bought a new Ford Escape - Fred Stepp
Had one of the best experience's of my life at Friendly Ford of Crosby. Stanley was very informed and very helpful. When in need of another Ford I will be coming back to Friendly Ford of Crosby. And Sammy Daniels in finance was great.
Internet Sales Manager
Best experience thus far buying a new car... - ParkandChar
Went to two other FORD dealerships prior to Mac Haik looking for a specific pickup truck. Set up an appointment with Ellis Joubert. He showed up and had everything ready that we had asked for prior to our arrival. He was a JOY to work with. The whole experience from start to finish was EASY, very unlike previous dealerships/car purchases in the past. We were pleasantly surprised. Highly recommend Ellis as your sales person and Mac Haik as your dealership!
Equity Program Manager
New Car Sales Consultant
Great team - Jackie
Had an amazing experience at russell and smith ford, with exceptional sales person (Stephen Brooks) who went above and beyond to find the car with my specifications. Tried several other dealers in town but ended with Russel and Smith bc of their incredible customer service.
I highly recommend Stephen Brooks and this dealership.
Awesome service - Jpgreen
Fast and friendly service. Charles and Dixie was fantastic and the service was quick. They were informative and knew a lot about GAP and other benefits available.
Great experience buying my Hummer H3 w/Joseph at Bobby Ford - StaceyRod
I bought a 2007 Hummer H3 sight unseen from Joseph at Bobby Ford a few weeks ago. Joseph went out of his way to answer all of my questions, take additional photographs of the vehicle, answering a thousand emails and texts from me, taking care of a few concerns that I had, such as making sure the car was detailed prior to delivery, working with me on the deal and ultimately taking care of my needs as a buyer over 1000 miles away. Joseph was a gem throughout the process. The Hummer had a few additional issues like a bad battery and a cracked tail light that they took care of immediately. I can't say enough good things about my buying experience with Joseph at Bobby Ford and for that, they get 5 stars. Thank you, Joseph and the staff at Bobby Ford!
Great Service - GeneS77072
My service rep did a great job quickly and accurately writing up my repair order. The service techs were able to restore full function to my electric window opener without replacing parts.
very engaging - chuckysbak
The dealer had a sticker we didn't like but after threating to walk away over 400 dollars, the sales manager made the call and we took the car home that day.
Great friendly people - Joshua426hemi
Great dealer willing to work with you, Corey mcewen was the best to work with. Got the price down to what I was wanting. Thanks
Done and done - oldsalt77581
We have three vehicles all bought in October 2015. In part as preventative maintenance I replace tires and batteries every two years - about every 50,000 miles for us. Pleasantly surprising was the fact that Chastang's Fast Lane came in as the fastest and most economical dealership providing the service. We set an appointment and specified tires that needed to be ordered and they were there when we arrived and everything was accomplished quickly and, just as importantly, the service department did not give us a laundry list of squirrely recommended repairs. The honesty is appreciated as much as the good service!
The best dealer ever - Stephen Coyle
I first visited dealer with my focus . Misty took care of me and was amazing. Car got hit came back to dealer to collision center Nick was so nice and communication was the best. So when they totaled my car was a easy solution. BUY FROM THEM. Kent in the sales department/ owner . Most dealers u can't tell dont care. This dealerships does and it shows in every aspect . Best dealership ever
Helped make the repair quick - Fordcar713
Luis was easy to get ahold of and always does great customer service. The repair was quick and not as expensive as I first thought.
Please pay attention - SuperDuty2017
I purchased a new truck and the salesman was great. We agreed on a price and when I went to financing he added in a warranty that we never even discussed. He never gave me the buyers order either. After getting home and going over the paper work I called him and told him he overcharged me. He and the sales manager tried to explain what could have happened but never took responsibility for what did happen. Never offered me anything for their deceiving act, just thanks for coming back in and see you later. I would proof everything you sign before you leave and ask for the financing paperwork and make sure it is correct. Great salesman, just shady financing people.
Vehicle Service - LabCJ
Just had my 2001 Ford F150 Pickup serviced - oil changed & state inspection. Have taken my pickup to Long Star since I purchased it there. Never have any problems...Thank you...
Simple molding replacement - Tonytony92
Went to go get a plastic modling piece replaced on my Ford Explorer and spent 500 dollars and the new piece they put on was cracked. So i had to take it back to get it replaced again on a different day. Though they gave me a complimentary oil change i had to ask for , the part the put back on wasn't put back on properly and i had to fix it on my own. Keep in mind i spent 500 dollars and went back twice for this simple job. I was going to have more work done but after their repeated failure on such a simple job , how can i trust them with a major one i need ? This was a major disappointment from a highly regarded service center. The molding it self cost 150 and the labor was 127. They replaced another molding that didn't need to be replaced because they said it was cracked but i know for a fact it wasnt because i looked at it every day for the past 6 months and that costed 150 for the part. And honestly I will never know if they actually replace it because the first molding sits on top of the second molding, they clip together. Bad experience all around.
Quick Service - CKL
This place was amazing! We found we had a flat as we were getting ready to leave hotel for home. We went to their fast service lane when they opened and they had us fixed and back on the road in no time. All of the staff was very friendly and caring. A place where they really know what customer service is all about!
Truck Servicing - TJ123
The shop does excellent work. I won't go anywhere else. I had an oil change this time. I have always had fast service with a friendly attitude.
Excellent body shop. - Gary B.
Their body shop is second to none! Great repair work, and the office employees treat you like family. No matter how busy, they always make time to address all your concerns, whether by phone, or in person. They work with the insurance companies, and rental agencies. Thank You!!!!!!! I would, and have, recommend them to friends and coworkers.
Friendly, Fast, Knowledgeable, No BS - Mrblalock66
My connection to the dealer started with a single phone call to my salesman (Dakota) where he not only had the truck I wanted but EXACTLY the truck I wanted and helped me achieve the deal I wanted. Finance was just as helpful and was in and out in less than 30 minutes with a clear explanation of the finance path for my purchase. Cuddos to the TV family that's why I WILL return for all my automobile needs.
Awesome dealership great experience - don diamond
I bought a new F150 from them and had a great experience. love my new truck, I even got a bed liner and cover with running boards. and I brought my son back and he bought a new fusion. highly recommend the store.
Always read reviews before buying - Unhappy customer
It's our job to help each other out as consumers so by doing my part I hope this review helps somebody. I had the worst experience ever with Mac Haik ford having a brand new truck with a paper tag still on it repaired by their body shop what a experience first of all they can't paint black so don't even try it take it to welsh collision in deer park or franks collision in baytown do not go here you've been warned. Second they won't stand behind the work THEIR employees do. Long story kept short I jus won a judgement in small claims court against Mac Haik ford for aweful repair job it's public record look it up before you decide to do any kind of bussiness with Mac Haik ford Pasadena. I will update this review soon if anybody would like info about this shop contact me I will be happy to help you if you do decide to go here ask for Darren the shop manager he will be happy to take your money. Good luck
Expensive - the truth
I got charged $91.92 for the works and air filter replacement on 2010 f150.
A sad way to get over on people.
It's hard to rate them on customer service because they did not honor the coupon.
Pete Hunter MINUS 10 DISGUSTING/WASTE OF TIME! - Jackie123
Pete Hunter, Service Director, if the most arrogant, rude man I have EVER had the UNPLEASANT experience of dealing with. I am a 67 year old woman who was 'talked down' to...disgusting and a 1,000% TOTAL jerk...wasted my time and hurt my feelings at a time when NO ONE needs this!
We have enough to deal with after Storm Harvey. The SUPER HEROES of this dealership are Lakin, service advisor, Bob, shop manager, Thomas, Darrell Carrie, I have emailed, Ryan Lotowski, the GM. I cannot get through to speak to Ryan because as the GM, he NEEDS to know how Pete Hunter treats, with arrogance and disdain, women.
I have NEVER EVER been treated with such disrespect and disdain. I am writing a GREAT letter about a few Super Heroes who are kind and respectful!
The dealership needs to send Pete Hunter to a course on HOW TO TREAT CUSTOMERS with RESPECT and an attitude of customer service! I am writing Mike Jackson, CEO and Executive Vice President of Customer Care who states on the website that his FOCUS: CUSTOMER CARE. A dealership is only as strong as its weakest link. Peter Hunter IS the weakest link!
HORRIBLE DEALERSHIP - Celia
Purchased a 2013 Scion tC. 3 months later transmission fails. Took to two mechanics and both informed the transmission lines and hoses were damaged. They sold me a faulty car and REFUSED TO
ACCEPT LIABLITY FOR IT. I WILL NEVER DO BUSINESS WITH ANY AUTONATION DEALER AGAIN.
Friendly Ford of Crosby