Outstanding buying experience - Pierre & Heather
I want to thank Nick for the best car buying experience ever! From the first email to the close, he was prompt, courteous and straight forward with me each step of the way. I also appreciate that OB offered more for my trade-in than I expected. Nick and OB were true professionals and never pressured us to complete the deal. I will definitively buy from Ryan Ford again.
Top Reviewed Specialists At This Dealership
Great experience - Skyline545
I had the best experience! Everyone helped me so much and made me feel welcome at all times. I will be buying all my cars at planet ford!
Senior Internet Manager
Internet Sales Mgr
Excellent and very helpful customer service. - Amy24
I gave the review I did because the customer service was great. The workers were very helpful and friendly. It was an easy process and so excited for my new 2018 Ford Escape.
THANKS Joe Myers Ford.
Internet Sales Manager
Best Ever Car Buying Expereince - Todd.Petrea
Ken Riley in Sales is the Best I've ever worked with. The younger sales team could learn a lot from him. Kevin McKinnon made sure I got what I wanted on aftermarket parts. Lyndi Sage in Delivery Dept. (Vehicle Technology) made sure I knew everything about the truck and spent as much time with me as needed. Tiffany Aguirre followed up with me several time making sure all was good during the purchase and aftermarket additions. All of Staff worked with really made it a great experience. Planet Ford is a little out of the way from me, but worth the drive. I will return.
New Car Internet Sales
Business Development Manager
No pressure sale - Hpycust
RICHARD gave us a no hassle no pressure experience that was awsome. We highly recommend him and the Dealership. Service is also great, with a great staff that will take care of all your service needs.
Excellent Service Colby Mitchell - mmprice7
Excellent Service as usual. This is my third vehicle purchase from Friendly Ford. Colby Mitchell, my dealer, works hard to make sure the customer is satisfied and taken care of.
Aladdin is the Best - JJones15
Aladdin and Mac Haik has helped my family purchase 5 vehicles over the last few years, and every time it has been with the best customer service and respect that I have ever received from a dealership. 10/10
New Car Sales Consultant
Equity Program Manager
Helpful Honest Sales staff and Management - Joe
I have purchased many vehicles over the past 40 plus years and I can't recall at any other dealerships the excellent customer service I was given. My salesman, Cesar Oliveira went beyond the call to help me select the vehicle I wanted. Even though he told me he had only been working at Ron Carter for two days, I would not have known it. It was evident that had previous sales experience and I thank the dealership for hiring such quality personnel. I purchased a Promaster 3500 cargo van from Cesar that had all the equipment I was looking for. There was no pressure from Cesar or the dealership to purchase from them. I also want to give credit to Santo Cabrera, the Sales Manager for his assistance in making my experience pleasant. If you are looking for a new vehicle, I highly recommend Ron Carter and Cesar Oliverira. TELL THEM JOE SENT YOU!!!
Honest_Trustworthy_Ready - kenewto
Lone Star Ford! Where else can you find Honesty, Trustworthiness, and the ability to be steadfast in their Readiness to serve. Thank you Cochise and Lone Star Ford for keeping me first!
Excellent body shop. - Gary B.
Their body shop is second to none! Great repair work, and the office employees treat you like family. No matter how busy, they always make time to address all your concerns, whether by phone, or in person. They work with the insurance companies, and rental agencies. Thank You!!!!!!! I would, and have, recommend them to friends and coworkers.
Painless, fantastic service - Charles51
I was at a Houston dealership when an friend called me. My friend told me to see Don Elliot. I went to East Bernard. I was treated as an long lost friend even though I never meet them. I was handed the keys and told to take the truck for an test ride by myself. I loved the ride . I told them what I wanted, they found and delivered exactly what I was looking for. Plus, the financing was painless. I am a customer for life. Thank you guys ( Gary and Brandon )
Best Dealership Experience - MBrister
Absolute best car buying experience I've ever had. We walked in, drove the truck, made an offer, and shook the hand of Mrs. Hali Crow. It literally took 5 minutes. I will be a loyal customer at Gabriel/Jordan Ford for life. Mrs Hali Crow is very professional and a genuine, caring person. If you're looking...do yourself a favor and give them the opportunity to earn your business.
bought again from Team Ford - Kslats1959
I called 5 ford dealers and went to 2 dealerships trying to buy a F 150 for an advertised price. Team Ford did not advertise anything different than the Ford.com site, they gave me the truck I wanted with a price and experience I was looking for ... 5 years later I chose to buy from Team Ford again. The owners do a great job keeping a great staff. Thank you Tim Wood for taking care of us.
Pleasant experience - Happy
Buying my new F 150 from Yaklin Ford was a. very good experience The sales staff was very understanding and got us in and out in a timely manner
Awesome - Michael01
Went in at 9, out by 10:30 with a new Mustang. James at Appel Ford Brenham gave me a great deal, and Zach in Finance got me out quickly. Strongly recommend Appel Ford!
Enjoyable, easier, comfortable - Authorbe18
The Gullo team was easy to work with. RaShelle was there to help me, stay within my budget, and did not try to up sell me. I told features that were a must, and a budget i needed to stay in, and RaShelle took it from there and was so helpful, friendly, personable, and a great sales rep.
Fantastic Buying Expereince! - HWilkes
I highly recommend Hellman Ford! Jack Lowe and Scott Easley were wonderful to work with and provided great service. I purchased a 2018 Explorer the same day I test drove it. The price was better than other dealerships and there was no funny business with the negotiated price.
Jack has been in the car business 30 years and Scott for over 23. The professionalism was spot on and reminded me of working with my father-in-law when he sold cars before he retired. Gus in finance was quick and not pushy about any of the extras. He was very efficient and nice.
Thank you Jack & Scott for a pleasant experience!
Fantistic Service!! - TransitVan
Our van was serviced ahead of their time quoted. They said it would be five days before they could diagnose, but they diagnosed and repaired within those five days. Thanks guys for getting our van back to us so quickly!!!
Stellar service - RHarris
Steve B. And crew were very awesome and helped me into the car of my dreams.
And the wait wasn’t long at all considering that I had been to work the night before with no sleep!
Great - Ricky22
Fair price on vehicle and customer service was great ! I would refer a friend or family member. Lots of vehicles to choose from on site.
Fantastic customer service - David 1234
Peter my salesman worked continuously to find the car and deal I wanted. He was so patient and professional. Everyone else was very courteous and patient.
Excellent, no pressure, great salesman, Frank. - Love My Truck!
Helped find the perfect truck and offered a straight up, honest deal. The financing process was quick and uncluttered. The salesman, Frank, found ways to get the truck loaded with everything I wanted and I am very pleased with the results.
Honest and service oriented. - Warren A.
I purchased a F250 new Ford truck at the end of 2017. I actually live in Tyler, Texas and had not been able to find the truck I was looking for here and felt some of the salesman in my surrounding towns had been less than genuine. I called Classic Ford knowing they had the specific truck I was looking for and spoke to a salesman who happened to be Jesse. He was willing too make an excellent deal over the phone before I traveled down. He called me back a number of times as he said he would expeditiously. I was trading in my 2009 Chevrolet truck and was a little skeptical that maybe when I arrived the genuineness would go away and everything discussed would become negotiable. However, the complete opposite was true. He kept to his word 100% and even when the trade-in was more in my favor after my vehicle was checked out and had less value than we had estimated before arrival, he said he would keep his word and honored everything including a refund they were offering on line that I was not aware of until the day of the sale. I had looked around for a number of weeks and know he gave me an incredible deal and held the truck for me until I could drive down from Tyler despite multiple dealerships requesting the truck the day before I came. He followed up with seeking an additional rebate 1 month after I had bought the truck which he and his dealership did not have to do. This is a testament to the dealership and Jesse's willingness to not just make a sale and forget you. My wife and I were very impressed with his integrity, kindness, and genuineness which unfortunately is rare these days. We will drive to Galveston again for our next vehicle, especially if Jesse is there because I know I can trust him! We have purchased a number of new vehicles over the last 10 years and this is the best experience we have ever had.
Fair Pricing and Relaxed Experience - WRobichauxIII
The staff at Tommie Vaughn Ford were very courteous and helpful in selecting our recently purchased Escape Titanium. With our schedules, my wife and I have limited amounts of time to go through this process, but the team at Tommie Vaughn were straight to the point and did not waste our time, offering a fair price and finding a great deal of incentives and rebates to bring the vehicle to a price that we were willing to offer. The one thing that I would suggest is that aftermarket dealer-addons such as window tints and such to be marked on the window sticker, so the dealers are aware of the difference in price and can immediately notify the buyer during the initial negotiations. After agreeing on a price, finishing the final paperwork for the sale was very smooth, and with the negotiations going well we decided to purchase the extended warranty with some of our savings. Overall the experience and environment at Tommie Vaughn Ford was very relaxed compared to other dealerships and made us feel like the staff was ready to help us attain our perfect vehicle for a reasonably attractive price.
Passenger Air Bag replacement - larry qp
I was told it would take a week to get the air bag, then got a call the very next day, Bryan Foster said it wouldn't take long and I was in and out in no time.
Purchased my last truck form them in 2014. Cost $60,000.00. - CombatMarine10yearsservice
My experience with this dealership was the worst to date! After registering on the web, I had a call from a sales person that night before. All good and positive vibes, The next day I showed up to the used car dealer ship of Big Star Ford. Now to be fair (yet they were NOT) my credit profile and life situation has changed in the last year due to a divorce and a personal illness. I made the sale person COMPLETELY AWARE of my situation before I showed up that morning. Well once I was there, they got my basic credit info and ran a credit report. To my surprise the sales rep said I had four repossessions on my account. I told them I NEVER HAD A REPO. I reminded them I my last vehicle, a $ 60,000.00 truck was purchased there. At that point I was treated like ROAD KILL WITH A STINK. No one would even look at me, any questions I asked were replied with I don't know.
Before I left I check my credit report on line and it showed no repos. I called Experian and told them of the situation. I named a few of the lenders which claimed I had a repo. Only one was on my credit report and it showed current and paid in full. Man I was beyond angry. I write a email to Big Star and some dumb xxx manager name Robert called me back. He had an attitude right of the bat. I was quick to put him in his place and inform him that I was at another dealership and there wasn't an issue with me credit report. I told this idiot that they made a mistake and did not submit two years of my residence and that effected the results. The jerk had the never to ask me if I had bought a car. I said no. With out skipping a beat this jerk, said, well come back and let us sell you a car and make it up. I submitted a second letter asking for a manager who cares about CUSTOMER SERVICE TO CONTACT ME, but not such luck. Today I received a letter from BIG STAR FORD indicating mt score which was exactly what I told them it was. No apologizes for there unprofessional behavior after the mistake and no mention of my two mails I sent in asking a someone who cared for a loyal customer. To make things worst, I had been paying them $104.00 a month since I bought my truck in 2014 for oil changes.
Look, I my self have been in customer service management for near 20 years. Mistakes are made. How you recover tells what kind of character and value for customer service you. THIS BIG STAR FORD IS A JOKE AND DON'T GIVE A xxxx ABOUT YOU AS A CUSTOMER. THIS IS JUST THE FIRST OF MANY REVIEW I WILL BE SUBMITTING. I HAVE NEVER BEEN TREATED SO BADLY ESPECIALY AFTER GIVING THEM MY BUSINESS SINCE 2014. Totally unprofessional and unworthy of CUSTOMERS HARD EARNED MANY. COWARDS.
horrible buying experience - bradintx
Horrible experience. My son currently serving in the Army was home for a few days and wanted to buy a new F150 while here. He contacted Legacy several weeks ago and told them when he would arrive and exactly the truck he desired so they could have it ready. The week before arrival he was assured it would be ready on Monday afternoon (the day he arrived). When he called Monday he was told a delay so Tuesday at 1. Tuesday afternoon he was told Wednesday at 1, then not until 2:30. When he got to Legacy at 2:30 - still not there.
When it finally arrived at about 3, he did a test drive and set the final buying process in motion. It turns out they had only one sales manager (why have sales people if they can not make a decision?) and so things ground to a near halt. He had called Ford about financing rates a was told 60 mos and 2.9% (note his credit rating is over 800 and he documentation showing he has savings to buy 2 or 3 F150's cash). The sales man told him they only offer 5% rates.
We pulled up the same truck on the legacy website and they showed several discounts and sure enough 2.9% for 60 mos with legacy name within the payment calculator box. The sales man said that was some other thing that did not apply. This is clearly a text book definition of BAIT AND SWITCH. Because my son only has limited days of leave and his purchase date was already pushed back he felt pressure to just go along and continue the purchase. Finally after 8:30 he drove away. 6 hours after arriving.
That truck buying experience was pathetic and legacy ford should be embarrassed. I never intend to step foot into a legacy dealership again and hope this review will encourage others to find a dealer that does not cheat and respects a customers time.
Terrible everytime - Austin96
Very terrible service from the quality of work to the way they treat their customers every time I take them something they do bare minimum do not even inspect the cars properly. Worst service in houston area I will never buy a car or get them to work on my vehicles again
Expensive - the truth
I got charged $91.92 for the works and air filter replacement on 2010 f150.
A sad way to get over on people.
It's hard to rate them on customer service because they did not honor the coupon.
Horrible service - Squire22
Service will not honor warranties on parts that they feel as if it will be a burden for them. They will keep putting you off for so long that you will have racked up more miles on your vehicle than when you originally came there for the issue. Next, they will just simply tell you that Ford will not cover it just to stop.you from bugging them when actually forsaking will.cover the part. Go somewhere else.
Mac Haik Ford