Great Service - Kia
Managers and co-workers have commented on high levels of accuracy and work productivity.
Takes pride in work and strives to improve work performance.
All memos, reports, forms and correspondence are completed on time with no errors.
Top Reviewed Specialists At This Dealership
internet Sales Consultant
Internet Sales Manager
Much-appreciated candid approach - 131313
Steffan catered to my exact needs. His clear and honest approach streamlined my experience to find my next vehicle. I felt as if I were getting recommendations and information from a friend rather than a salesman. I recommend seeking Steffan out whether you have a focused intent or are unsure about your options. His candor is refreshing. Incidentally, I am thrilled with the Honda vehicle. It runs beautifully. My only complaint was the feeling of renegotiation that occurred when it came time to sign the contract as the add-on coverage was somewhat assumed (at an extra cost) and it took some blatant language on my part to return to the negotiated price. I think this aspect should be discussed up front, so the buyer doesn't feel as if being suddenly upsold.
Purchasing our Tundra - Valdezj1977
From the very beginning through text, and telephone conversation, to meeting, and ultimately making the decision to purchase. Our experience was top notch, and our salesman, Raphael, was nothing but helpful. Answering any question we may have had, and giving us some insight about himself on a personal level, we were made to feel comfortable from the second we stepped onto the lot. We highly recommend this dealership, and furthermore highly recommend Raphael as a salesman who is 100% honest, and helpful.
Pre Owned Sales
New car Internet Sales
Ronnie Walker was great to meet and work with. - Laduff
Ronnie Walker was great to meet and work with. Thanks no problem with the purchase or finance department. Thanks again for a great experience. LD
Helpful Honest Sales staff and Management - Joe
I have purchased many vehicles over the past 40 plus years and I can't recall at any other dealerships the excellent customer service I was given. My salesman, Cesar Oliveira went beyond the call to help me select the vehicle I wanted. Even though he told me he had only been working at Ron Carter for two days, I would not have known it. It was evident that had previous sales experience and I thank the dealership for hiring such quality personnel. I purchased a Promaster 3500 cargo van from Cesar that had all the equipment I was looking for. There was no pressure from Cesar or the dealership to purchase from them. I also want to give credit to Santo Cabrera, the Sales Manager for his assistance in making my experience pleasant. If you are looking for a new vehicle, I highly recommend Ron Carter and Cesar Oliverira. TELL THEM JOE SENT YOU!!!
Satisfied Diane - Diane60
Just went to look at cars not to buy one. Marc was so helpful and answered all questions. Was patient with
My mother who has senile dementia on the test drive. Picked up car the next day.
Preowned Sales Professional
Malibu vidit - JoeB
The service advisor, Steve Sherman covered the procedure the tech rep had to use in regards to system issue that was occurring from shift lever not engaging completely in the park position.
He was absolutely correct and the part installed upon arrival a few days later from the GM part center corrected The system read problem which I appreciate.
It is nice dealing with someone who knows their products that they are involved with on a day by day bases.
Internet Sales Manager
PRE OWNED SALES
Staff is GREAT! - carrie
I have bought 2 vehicles from Gay GMC and will most likely buy my third one when the time comes. From the Sales Team to the Service Team, all are TOP NOTCH!!
Awesome - mscross
My experience with Finnegan was awesome from the beginning to the end. Everyone was very friendly and helpful and informative. My service associate Adam kept me in the loop every step of the way.
Great Experience - Buick
Great experience, courteous and patient. Have the right attitude for the position he works in. My husband always take our vehicle and spoke so highly of the service tech. When I met him for the first time, I was truly impressed. Great job
Terrible customer service - Michael Guzman
Unbeleivably bad at dealing with unhappy customers. I still cannot believe they would not even let me finish speaking. Their mission statement is comical when compared to their actions. Terrible experience. I will never again be associated with this organization, and I may not even buy another GM product, due to the lack of respect for customers shown to me by the general manager.
Sales Man - Rose1014
I purchased my 2018 Sportage from Edgar Solis, he was very informative. . I dread purchasing new vehicles but my experience was great. I was not pressured and look forward to a long relationship with this dealership.
It was great - Aliciamo0905
The service was great, Alfredo was very friendly and very professional he explained everything good about my car and showed me everything inside and the features of my car
Crooked!! - MofTSC
Bought a used vehicle here. Has been in the shop 3 times in the 3 weeks that we have had it. The guy above all the salesman is so rude and made every experience feel like it was our fault and talked down to us. He got called out on his crooked lies at the end of it. We will NEVER do business with them again. I feel sorry for anyone that has to deal with the guy. One guy ruined it all. Oh and the rental they set us up for? Closes before we can even get there.
POSITIVE EXPERIENCES FOR SEVERAL YEARS - Jeep
We have bought our last several cars from Bounds. Knowing the family gave us confidence we were in good hands. Anytime there seemed to be a glitch, it was quickly tended to and corrected. All seven cars were well priced and we got good trades for our old cars. My husband died and I am about to embark on a new car search. Even though I now live in the Hill Country, I'm probably going back to Bounds. I know I can trust them and they will do me right.
Headache to say the least. - Brandy Riley
I am not one to leave a review, ever. After the entire process of trading a vehicle at this place, I had come to the conclusion, that car buying, and selling can leave the consumer very vulnerable. Long story short, I signed a contract on 10-10-16, and the finance guy didnt get the deal done untill days before Thanksgiving. I was told they were waiting on tax return documents to come back. After doing some research myself, that was in fact untrue. My trade-in had a loan at a local credit union, and the loan was showing to be late due to the pay off not being received for almost 2 months. I took a big hit on my credit score with the payment not being made. Then, the icing on the cake was getting a call from the finance manager (Mr Herrera) that I needed to come in and sign a new contract, because the original numbers wouldnt work with the bank, and this time around I needed 1000.00 down to complete the deal. I said no, I just want my trade back and want to be done with this place. He screamed at me over the phone that they didnt need my money, and went on and on about how they lost so much money on my deal. Which he then later called and apologized for his behavior on the phone, Im guessing someone heard him yelling at me. Once again, not my problem, I just wanted my truck back. I went back up there the following day after work, (mind you, its quite a drive) with my small children to resign the paperwork. Not one apology, not one sorry for the inconvenience, but rather a confused almost rude finance guy. He was in a hurry to get me out of there. Finally after almost 2 months of driving a vehicle I wasnt even sure that I owned, I was done with this place. I wasnt someone going in with a bad credit score, or needed a last resort, I was shopping here because I had heard great things, so I went. It was a nightmare, and did I mention I went through this process 9 months pregnant? Needless to say I wont recommend any of my clients/friends, I cant imagine anyone having to go through that nonsense. On the flip-side, Khan was super nice, and not his fault the finance department was horrible.
Questable repair work - Not Happy
I have a 2016 GMC Denali 3500HD with less than 25000 miles brought to dealer with steering box leaking and a lot of play in steering and while the truck was in for service I let them do a oil change and lube. They replace steering box and change oil. Picked up truck and drop off my 2014 GMC pickup for a/c blowing hot air. Still had play in steering. Got under truck to take a look, notice steering box leaking grease and no boot covering shaft coming out of steering box, splash plate covering steering box area was warped on one side and bolt hole areas were cracked and fracture, and truck was not lubed during oil change. Returned truck to dealer to get above fixed. They now said it’s was a wore out idle arm so they replace it and adjusted toe. They replace boot on steering box shaft (which they forgot first repair) and splash shield.did not lube truck again. Play in steering gone but now have a vibration in steering wheel witch I didn’t have before. Without them test driving now the problem is my tires. Being a xxxxxxx to prove a point I went to a tire dealer and purchase 6 new michlen tires (1800.00) same as tires that come on truck witch only had 25000 miles. Return to dealer made them test drive and they said problem still tires and they need to do a 140 dollar road balance. And ask when do I wanted to make a appointment. The service advisors can do all this without checking the work already done by a mechanic that can’t even replace parts without forgetting some. And as far as getting it lube you have to tell them 3 time. I only asked twice because they do not grease unless told to. It’s my mistake to think they would lube truck when paying 225.00 for a lube and oil change without being told to grease grease certs. Quick lube did it for free. A/C on 2014 another long story.
Dishonest on trade values! - JCS1
I have no complaint with the salesman Michael Ballard. He only did what he was told by the sales manager. I traded in 2 vehicles, a 2005 Chevrolet ¾ ton crew cab w/ 4 WD, diesel that had less than 25k miles and in excellent condition. I also traded a 2014 Mercedes C250 sedan with 5k miles. After almost 2 hrs. of going back and forth the sales manager told my salesman they couldn’t give me more than 41k for the 2 vehicles. This process included at first not honoring the internet price. According to all trade in values I researched the value of both vehicles and found the value at the least 46k. A friend was interested in the truck and called in the AM on the 11th. After calling 3 times he was told the truck had already sold that morning. He asked the price and was told for 25k. I DO NOT like being lied to. I blame your sales manager. I know you are in business to make money, but I think 6500. on one trade is too much. I went in with trade in values I had researched and had online offers above what you allowed. I have purchased 8 new vehicles in the last 6 yrs. and this was the first time I traded. You got to me this time, but you will never get another chance. I told the salesman that that was the first time I had ever purchased a vehicle without pricing other dealers. Shame on me! Thanks for the worst auto deal of my life and I will let all know about this. Your reputation of being dishonest with customers will hurt you and your dealership.
Steer clear of this dealership - T
Salesperson was very unprofessional and the dealership charges extra for warranties on Certified Pre-Owned Cadillacs. This is in stark contrast to many, if not most, of the other Cadillac dealerships that include the warranty with their certified cadillacs. This equates to thousands of dollars difference. Also, the Cadillac I drove was dirty, shook at 60 mph, and was definitely not up to certified standards. I did not buy from this dealership, and I never would. Steer clear of this dealership.
Total Disatisfaction GM and dealer - edannhaus
Purchased A 2500 hd truck in April. First trip transmission cooler was plugged by Mayflies (love bugs) Complained to the Owner in Law (Darrel) and he promised the problem would be brought to a quick resolution with GM . Never heard from him again. November the steering became very loose . Took it to Laroche and they fixed the problem . Turns out GM had issued a bulletin to correct the problem. The dealer Laroche and General motors did not notify me or anyone of the safety issue.
Today my battery went dead and I charged the battery to take the truck into Laroche to save them from having to two me in. They tested the battery and said it was rechargeable so no replacement.
No more GM Chevrolet and laroche for me. I am so upset with them I am moving my church Membership to another congregation. (The Pews are full of Laroch people)
Detailing that missed the details - Won't B. Back
On the recommendation of a friend, I took my car to be cleaned and detailed. Opted for the $40 package. I was told it would be an hour-and-a-half; no problem. Two-and-a-half hours later, I inquired about their progress. It took 15 minutes to find out they had half-an-hour to go. An hour-and-a-half later, they finally told me my car was ready and someone would bring my car around... Difficult to do since the service desk handed me my keys after I paid. So that was another wait. As I was getting into the car, I noticed there were still crumbs in the console, dust on the dash board, and when I opened the back, sand all over the back seat and in the trunk that appeared no attempt had been made to vacuum it. I went back inside, couldn't find the attendant who had been helping me all day, but someone saw the look on my face and asked if they could help. When I showed them the uncleaned interior, they said they would take it back and clean it themselves. 30 minutes later, I drove away thoroughly unimpressed with even that job. I think they gave me the $20 job, gave it $10 worth of attention, and charged me $40 without blinking an eye. There is still sand in the back seat, and after closer inspection discovered they hadn't even lifted the floor mats when they vacuumed. I will NEVER go back there for anything, and will certainly never recommend them.
We were looking for a truck and looked all across Texas.... - Rarshaiz
We were looking for a truck and looked all across Texas. I found the truck we bought on ebay from this seller but i think they go by Gulf Coast Chevy now but the address is for this dealer off google maps. May be a name change.
Anyways after working through ebay with Todd Baker We did a surprise drop in since it was close to where we live. After taking a test drive we came back and made a deal that we just could not let go.
While we waited for finance to go through we decided to leave the dealer to go to Lake Jackson. I think they were worried we would not come back but they did not chase us down or try to keep us there (unlike some dealers i know). They called us while the wife and I were eating lunch and gave us the scoop and we told them done deal we will be back shortly.
Long story short this was the best and least hassle free buying experience we have had yet buying a vehicle. Everyone was was great to work with. If you check them out ask for Todd and tell him the Pennington's sent you.
Fraud in lieu of customer draw - wmiller1733
This dealership is sending out mailers with scratch and win instructions. The instructions are very vague (understandably so) in describing what is "won" if you scratch off 4 identical numbers (the numbers were $5,000 on our card). The flier also says that no purchase is necessary to enter or win...of course, you're told you're a winner when you scratch 4 identical numbers but what you win is a chance to enter the drawing for $50,000 provided you go to the dealership, be bombarded by their sales people who are like vultures and hang out until the drawing determines that you are, in fact, not a winner. I call this fraudulent practices and should not be allowed to continue.
West Point Buick GMC
Classic Auto Group Galveston