Another fantastic experience - Tommy
This is how buying a vehicle should be. This is the second vehicle I have bought from West Point in two years. The people that work there do not pressure you, they go above and beyond to get you a great deal and keep you happy. My salesman was C J. I reached out to CJ and he immediately got the deal rolling. CJ treats people as family and friends not a customer. We laughed and joked the while time until the deal was complete. I tell eberyone i can about West Point and im in Austin. They love the military and treat us veterans right. Thank you guys
Top Reviewed Specialists At This Dealership
internet Sales Consultant
Very well professional service - Herb123
I am giving this rating because I was well satisfied with the services rendered to me in buying my Honda Pilot. Thanks again for Bridget for helping with my decision
Internet Sales Consultant
Multi Brand Specialist
Pre Owned Sales
New car Internet Sales
Drove over an hour....worth it - martines
Drove from Houston after a terrible experience with Beck and Masten. Got more truck for a better price. No haggle needed. No time wasted. Premier Autoplex made the car buying experience AWESOME!
Good experience very helpful - dubxkris55
Very helpful and friendly, willing to work with you to get you into the vehicle you want. I would definitely come here again and send my friends and family here too.
Preowned Sales Professional
Met my budget - Grandmas car
Robert is a quiet man being that he is not pushy to seal the deal. He gave me all the info i needed in order to make the best decision for my budget and woked it through to management. I have a Ford Edge i love and am excited i was finally able to get an SUV. Initially I Leased thru him and then purchased the vehicle at lease end. Ive had the Edge 3 yrs so far and not a hint of trouble. I so bery much love driving it plan to keep this for another 10-12 Yrs atleast. Thank you Robert and your finance team.
Excellent Guest Service - Patrick
I was welcomed with a sincere friendly smile by Dillon. He was genuinely friendly and helpful. He explained the service provided and suggested additional service needed. He also gave me a timeframe in which the service would be completed. I inquired about complimentary beverages. He explained that coffee was available and he could have a fresh pot made if asked. He thanked me for my time and invited me back again. I was very pleased with the service experience and Dillon was Awesome 👏🏾 ??
Internet Sales Manager
PRE OWNED SALES
Enjoyable and satisfying purchase - JLC70
Robert Valdez is one of the best salesmen at Ron Carter. He makes the of buying a vehicle pleasurable. As long as Robert is there, Ron Carter and Robert Valdez will be my dealership and salesman.
Thanks to both.
Great deal & helpful staff - Pepae
My salesman Monte Campbell was very helpful to me in picking out a new 2018 GMC Sierra. This is the 2nd time I have purchased directly from him because I can depend on his low-key approach to buying a new vehicle. He listens to what I have to say about my needs & reacts to help me without trying to push me toward other potential purchases. I bought from him in 2017 & again in 2018. I will continue to work with him on future purchase because I can rely on his cooperation before and after the sale. I was unable to take immediate possession of the new vehicle, so his manager (I believe his name was Brent?) allowed to return the next day using the truck I was trading in on the new one. That allowed me to make the proper financial arrangements for closing the next day. Steve handled the closing documents & was very efficient in making it happen in a very short time.
Service - D.Lee
Took truck in for first oil change and tire rotation. Service writers were friendly, service was very prompt and I am very pleased with Finnegan.
Warranty work - KT
Hundreds of miles from home and a valet killed my battery. Went to Sterling McCall and was treated like royalty. Superb customer service! It did not matter to them that my car wasn’t purchased from them. I would definitely go back for service and will give them consideration when I’m ready to buy again. A great big thank you to Kevan Tvrdy!
Sales Man - Rose1014
I purchased my 2018 Sportage from Edgar Solis, he was very informative. . I dread purchasing new vehicles but my experience was great. I was not pressured and look forward to a long relationship with this dealership.
Crooked!! - MofTSC
Bought a used vehicle here. Has been in the shop 3 times in the 3 weeks that we have had it. The guy above all the salesman is so rude and made every experience feel like it was our fault and talked down to us. He got called out on his crooked lies at the end of it. We will NEVER do business with them again. I feel sorry for anyone that has to deal with the guy. One guy ruined it all. Oh and the rental they set us up for? Closes before we can even get there.
Unfrendly Dealer - davidusa69
They have the highest prices, I offered a car as an exchange, and they offered me a rude amount for my vehicle, and the customer services is super-poor attention.
POSITIVE EXPERIENCES FOR SEVERAL YEARS - Jeep
We have bought our last several cars from Bounds. Knowing the family gave us confidence we were in good hands. Anytime there seemed to be a glitch, it was quickly tended to and corrected. All seven cars were well priced and we got good trades for our old cars. My husband died and I am about to embark on a new car search. Even though I now live in the Hill Country, I'm probably going back to Bounds. I know I can trust them and they will do me right.
New Car pirchase - Happy customer
Crystal did a wonderful job, great to work with her. Janice in finance was very nice always ask for her. She did wonderful very funny
Chris Lovelady and Service Department top rated!! - TracyfromOmaha
We were in Riverside Texas, June 2018, from Omaha, NE visiting family. My check engine light came on in my 2011 Chevy Cruze. We called Wiesner Chevrolet in Huntsville and Chris Lovelady went above and beyond to make sure we could get the car into their service department, get the warranty work approved (replacing entire turbo system), and have our car ready in a very timely matter so we could get home. The service mechanics and Mr. Lovelady are top notch and we are so appreciative of the extra effort they put in to getting my car fixed. I would definitely recommend Wiesner Chevrolet. Thanks again!!
Headache to say the least. - Brandy Riley
I am not one to leave a review, ever. After the entire process of trading a vehicle at this place, I had come to the conclusion, that car buying, and selling can leave the consumer very vulnerable. Long story short, I signed a contract on 10-10-16, and the finance guy didnt get the deal done untill days before Thanksgiving. I was told they were waiting on tax return documents to come back. After doing some research myself, that was in fact untrue. My trade-in had a loan at a local credit union, and the loan was showing to be late due to the pay off not being received for almost 2 months. I took a big hit on my credit score with the payment not being made. Then, the icing on the cake was getting a call from the finance manager (Mr Herrera) that I needed to come in and sign a new contract, because the original numbers wouldnt work with the bank, and this time around I needed 1000.00 down to complete the deal. I said no, I just want my trade back and want to be done with this place. He screamed at me over the phone that they didnt need my money, and went on and on about how they lost so much money on my deal. Which he then later called and apologized for his behavior on the phone, Im guessing someone heard him yelling at me. Once again, not my problem, I just wanted my truck back. I went back up there the following day after work, (mind you, its quite a drive) with my small children to resign the paperwork. Not one apology, not one sorry for the inconvenience, but rather a confused almost rude finance guy. He was in a hurry to get me out of there. Finally after almost 2 months of driving a vehicle I wasnt even sure that I owned, I was done with this place. I wasnt someone going in with a bad credit score, or needed a last resort, I was shopping here because I had heard great things, so I went. It was a nightmare, and did I mention I went through this process 9 months pregnant? Needless to say I wont recommend any of my clients/friends, I cant imagine anyone having to go through that nonsense. On the flip-side, Khan was super nice, and not his fault the finance department was horrible.
Questable repair work - Not Happy
I have a 2016 GMC Denali 3500HD with less than 25000 miles brought to dealer with steering box leaking and a lot of play in steering and while the truck was in for service I let them do a oil change and lube. They replace steering box and change oil. Picked up truck and drop off my 2014 GMC pickup for a/c blowing hot air. Still had play in steering. Got under truck to take a look, notice steering box leaking grease and no boot covering shaft coming out of steering box, splash plate covering steering box area was warped on one side and bolt hole areas were cracked and fracture, and truck was not lubed during oil change. Returned truck to dealer to get above fixed. They now said it’s was a wore out idle arm so they replace it and adjusted toe. They replace boot on steering box shaft (which they forgot first repair) and splash shield.did not lube truck again. Play in steering gone but now have a vibration in steering wheel witch I didn’t have before. Without them test driving now the problem is my tires. Being a xxxxxxx to prove a point I went to a tire dealer and purchase 6 new michlen tires (1800.00) same as tires that come on truck witch only had 25000 miles. Return to dealer made them test drive and they said problem still tires and they need to do a 140 dollar road balance. And ask when do I wanted to make a appointment. The service advisors can do all this without checking the work already done by a mechanic that can’t even replace parts without forgetting some. And as far as getting it lube you have to tell them 3 time. I only asked twice because they do not grease unless told to. It’s my mistake to think they would lube truck when paying 225.00 for a lube and oil change without being told to grease grease certs. Quick lube did it for free. A/C on 2014 another long story.
Horrible Experience! - Renee
I drove out of state to purchase a vehicle with this dealership. I worked with a sales agent named Sharon. She was pleasant at first until the I discover they were over charging on title fees over 700 dollars and would not adjust after confirming they were off a lot. Also as a previous review stated they do not include the extended warranty on their CPO. They will charge a extra fee up to $3,000 as a was told. Never heard back from Sharon or David (sales manager) when I confront with the over priced title fees as they listed. I’m sure they riped somebody else off because I never heard from them again. I would advise you look over your purchase agreement carefully!!!
Total Disatisfaction GM and dealer - edannhaus
Purchased A 2500 hd truck in April. First trip transmission cooler was plugged by Mayflies (love bugs) Complained to the Owner in Law (Darrel) and he promised the problem would be brought to a quick resolution with GM . Never heard from him again. November the steering became very loose . Took it to Laroche and they fixed the problem . Turns out GM had issued a bulletin to correct the problem. The dealer Laroche and General motors did not notify me or anyone of the safety issue.
Today my battery went dead and I charged the battery to take the truck into Laroche to save them from having to two me in. They tested the battery and said it was rechargeable so no replacement.
No more GM Chevrolet and laroche for me. I am so upset with them I am moving my church Membership to another congregation. (The Pews are full of Laroch people)
We were looking for a truck and looked all across Texas.... - Rarshaiz
We were looking for a truck and looked all across Texas. I found the truck we bought on ebay from this seller but i think they go by Gulf Coast Chevy now but the address is for this dealer off google maps. May be a name change.
Anyways after working through ebay with Todd Baker We did a surprise drop in since it was close to where we live. After taking a test drive we came back and made a deal that we just could not let go.
While we waited for finance to go through we decided to leave the dealer to go to Lake Jackson. I think they were worried we would not come back but they did not chase us down or try to keep us there (unlike some dealers i know). They called us while the wife and I were eating lunch and gave us the scoop and we told them done deal we will be back shortly.
Long story short this was the best and least hassle free buying experience we have had yet buying a vehicle. Everyone was was great to work with. If you check them out ask for Todd and tell him the Pennington's sent you.
Fraud in lieu of customer draw - wmiller1733
This dealership is sending out mailers with scratch and win instructions. The instructions are very vague (understandably so) in describing what is "won" if you scratch off 4 identical numbers (the numbers were $5,000 on our card). The flier also says that no purchase is necessary to enter or win...of course, you're told you're a winner when you scratch 4 identical numbers but what you win is a chance to enter the drawing for $50,000 provided you go to the dealership, be bombarded by their sales people who are like vultures and hang out until the drawing determines that you are, in fact, not a winner. I call this fraudulent practices and should not be allowed to continue.
West Point Buick GMC
Internet Sales Manager
Classic Auto Group Galveston
Used Car Sales Associate