Only great things to say! - LeslieA
I can’t begin to describe how our experience was at this dealership, but I would like to say I totally recommend this place if you are looking for a car. Their online inventory is true to date and we were able to check out the car we wanted without once being pushed to check other cars, say more expensive, or any other nonsense.
Our sales representative was a very nice understanding man, Shane Gee, and we were very pleased with his expertise and his ability to meet our particular needs, and adapt to what we wanted and making it happen.
What can I say, the are great, and they have really good prices as well compared to other dealerships in and around the Houston area.
Totally recommend this dealership and if you want truly exceptional service, ask for Shane Gee.
Service after the sale - what a joke! - txag02
This is for the inept service department. Based off their inability to repair my car they said I needed to have some body work performed to fix my problem. $1900 later it is still having the same problem. Also, Ray in their parts department is garbage and should be fired for the way he is allowed to talk to customers. The fact he is still employed there is a direct reflection on the management at West Houston. I bought my car there, which was a great experience, Ray and the lack of service I have received from the service department made it my last.
Terrible customer service - Nicormier09
Service department is terrible. Scheduled an appointment for service and was assured that there would be a vehicle available for me. Get there and my appointment was made for the wrong day and was told no cars were available. Spoke with the Service Manager Brandon and he said he would check to see what he had available. Brandon comes back and lets me know he has a car available but asks me if I could have it back the next day by 7pm. I've owned my Infiniti for the past two years and I have never had the service department give me a specific time frame in which to bring the car back, when no one has even looked at my car to see what all needs to be done in order to fix it. I agree to go ahead and take the rental car, whilst I'm checking out with the rental car receptionist, I express to her my concern over the customer service at Clear Lake Infiniti compared to other Infiniti dealerships. As I am doing so, Brandon ( the service manager) rudely blurts out "well you can take it to another dealership then". I was floored that he would speak to a customer in such a manner because of their mishap. He acted as if he was doing me a favor and was very rude and inconsiderate considering the fact that his employees made the mistake and that I purchased a service plan in order to be able to get a rental when my car is having issues (in addition tot the fact that I waited over an hour to check my car in). Go elsewhere to purchase and get service
on your Infiniti if you want to be treated like a customer should be at the time of purchase and there after.
Excellent - Pauls4
I bought my new Q 60 from Berj and have had years of exceptional service from the service manager Mark. Could not recommend them any more highly