Only great things to say! - LeslieA
I can’t begin to describe how our experience was at this dealership, but I would like to say I totally recommend this place if you are looking for a car. Their online inventory is true to date and we were able to check out the car we wanted without once being pushed to check other cars, say more expensive, or any other nonsense.
Our sales representative was a very nice understanding man, Shane Gee, and we were very pleased with his expertise and his ability to meet our particular needs, and adapt to what we wanted and making it happen.
What can I say, the are great, and they have really good prices as well compared to other dealerships in and around the Houston area.
Totally recommend this dealership and if you want truly exceptional service, ask for Shane Gee.
Service after the sale - what a joke! - txag02
This is for the inept service department. Based off their inability to repair my car they said I needed to have some body work performed to fix my problem. $1900 later it is still having the same problem. Also, Ray in their parts department is garbage and should be fired for the way he is allowed to talk to customers. The fact he is still employed there is a direct reflection on the management at West Houston. I bought my car there, which was a great experience, Ray and the lack of service I have received from the service department made it my last.
The best car buying experience - Jaja
The best car buying experience I have had in over 70 years. Treated with the other most respected and the salesman were totally honest. They gain my trust almost immediately.
Fixed it once and it worked - Toto1951
I came in with a strange problem, and the technicians diagnosed the electrical problem and had me out and back on the road in 90 minutes. That is fast and efficient.