Wonderful! - VDD
AJ Woods was super helpful (and patient) in helping me find the perfect car that was EXACTLY what I wanted! He was also very knowledgeable and made the process very easy and less scary for a first time car buyer! Thank you, AJ!
Top Reviewed Specialists At This Dealership
Ignatius (King Rat) - King Rat
Excellent services received from inception of my purchase and trade-in experience at this Dealership. Totally attributed to the professionalism, confidence, non-pushy staff from the Receptionist (Ms. Sarah) , the Master Sales Consultant/Guild Member (Mr. Alex Nasledov) and the Finance Director (Frank Pecka) resulting as an indelible reminder that when I am ready for another purchase/trade-in, I will most certainly return to them for my next vehicle purchase venture.
Poor Customer Service - Johnson
Making an appointment by phone with the appointment desk continues to be an absolute nightmare. I have a jag and this marks the third time that I've made an appointment for service and had the same awful experience. My check engine light came on two days ago, so I immediately called to make an appointment and was told someone would call me back to try to get me in soon since I'm worried about continuing to drive the car under the circumstances. No one ever called. I called back and was disconnected twice before finally talking to someone at the appointment desk who scheduled my service for next week (6 days away) even after learning that my check engine light is on. No advise, no warnings, no consultation - I just need to continue to drive around for 6 days with my check engine light on before Momentum will service my jag. That's ridiculous! My husband has a Toyota and he warned me about Jaguar's service.
HORRIBLE!!! - Joe and Mary Taylor
My husband and I just left this dealership. Not only did we not purchase the vehicle we went looking for, no one even acknowledged us. We sat in 3 different vehicles and not one salesperson asked if we were being helped. I was so disappointed that I told my husband that I was ready to leave. Customer service is terrible!!! I received better service at Car Max. As a matter of fact, 'VIC', a young man that works in the back, offered more assistance than the salesperson.
Jaguar Land Rover Houston Central