Excellent service always! - lvfranklin
I have been taking my cars to Northside Lexus for almost 15 years and their service has always been nothing but superior! I highly recommend both sales and service.
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Great experience - Amy0709
We were very pleased with our experience working with John Loving at Westside Lexus. The negotiation and purchasing process was smooth and pleasant, he offered competitive rates on our new RX 350, and was very helpful in helping us set up the various technology features on our new car!
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THIS PLACE HAS REALLY GONE DOWN - Mike M
Lexus called me to schedule an appointment. I got to the appointment and stood for 15 minutes waiting on a valet to take my car keys. There was no one. Beware, this dealership overbooks their service appointments. They were packed.
Also, if you have a Lexus GS 350, beware of the tires. They will, without warning, come off. I had to replace them with Michelin's at my own expense after they refused to replace the tires -- at the time of the incident, my car had 5,000 miles on it.
FADING INTERIOR - Happybeach1
I have owned many Lexus behicles since 1989. This will be my LAST ONE. Actually will get rid of it very soon.
There was a recall of older vehicles that had problems with the dashboard, armrest and above the dashboard fading, gumming up and cracking.
Same issue has happened to my 2011 vehicle with 46k miles. Outside is in great shape. Inside looks like an older car. After spending months trying to get someone to give me an answer as to whether Lexus would repair this due to previously having the same issue- finally received my answer and it was a firm NO. Very disappointed and will not purchase this brand again. This happen to another friend and he traded in his car. Very disappointed in Sterling McCall Lexus for not assisting me with this. Again stay away from all LS models! Interiors decay and fall apart.