Excellent - brendag1
ALEX WAS OUR SPANISH SALESPERSON AND DAVID WAS OUR TECHNOLOGY AND WAS GRATE, THIS IS OUR FIRST LEXUS FROM NORTHSIDE I RECOMMEND FAMILY AND FRIENDS, DIDN'T TAKE LONG TO DO PAPERWORK
Top Reviewed Specialists At This Dealership
Internet Sales Manager
My 5th Lexus - Susana
Thank you for another great experience at Westside Lexus. I always feel like I’m being treated like family.
Mary Margaret gave me great advice and help on my new lease. All assistance from Ashley to Merrell and Paul was nothing but complimentary to Mary Margaret McGowan’s professionalism, knowledge & service.
New Car Internet Manager
Sales director very honorable - RyanSimmons
On July 17, 2018 I came to the dealership and met the Internet sales manager Jonatan Abarca i told him I just remodeled my apartment and I’m looking for a car because Harvey destroyed them both I told Jonatan Abarca I only had $5000 cash to my name he told me he had the perfect car for me and guaranteed it had no mechanical problems it was on sale for $9995 but he was certain I could get it for $5000 cash and I did get the car the very next day I took the car to a mechani I told Jonatan Abarca I only had $5000 cash to my name he told me he had the perfect car for me and guaranteed it had no mechanical problems it was on sale for $9995 but he was certain I could get it for $5000 cash and I did get the car the very next day I took the car to a certified Lexus mechanic and found out the car was in terrible shape oil leaks the gasket cover delete the power steering leak the brakes for under 4 mm the rotors are shot over $2000 with the work was needed two of vehicle that I was told guaranteed no mechanical problems for three days I called Lexus of clear Lake complaining talking to numerous managers but finally today July 20, 2018 I spoke with sales director Mrs. Deana Ismaili as I explained my encounter with Jonatan Abarca and dishonest Sales tactic he put on me the sales director said she was going to do something about it I believe her she was very caring and very nice I hope that her words to me come true so even though my visit with the Internet sales manager Jonatan Abarca was terrible the sales tactic he put on me the sales director Deana Ismajli was going to do something about it I believe her she was very caring and very nice and promised to make this right so even though my visit with the Internet sales manager Jonatan Abarca was terrible the sales director Deana Ismaili caring ear and promised to make the situation right reassures me that Jonathan is only one bad apple at the Lexus of Clearlake
Dishonest People ! - Omji1234
This review is on Parts department not on sales department . Very bad experience from parts department ! Told me 50% more price over MSRP ! I said NO , Then sold me the parts @MSRP . He told me , that ‘s the best deal ! ? I don’t have time to shop around so bought it . Same parts at eBay from another Lexus dealer 45% Cheeper ! It’s a rip- off place & dishonest people . So please check the price with different dealer / eBay before buy from there . Never go back again !
Lexus Delivery & Technology Specialist