Always professional, quality & courteous service! - corelink
I've owned 3 Lexus vehicles since 2010, all purchased at Westside and all serviced from day one by Josh Guerra. Is the service area busy? Well of course it is. Lexus sells a bunch of new vehicles and has a an even greater number to service. I set an appointment online and when I get there, I may have to wait just a few minutes. Hey, that's acceptable. Josh always has a friendly greeting and has my paperwork ready, so I sign in and grab a coffee, while I generally wait for my vehicle. If it's going to be a long wait Josh has a loaner ready for me. I've never had anything to complain about. He is the best service consultant in my opinion.
Scheduled Maintenance - hjhorton
Had car serviced at Northside Lexus, Oil change and tire rotation. Made appointment online for 830 am and car was finished in less than an hour. Good service and excellent customer relations.
Great service! - Bubu
Fast and accurate! Friendly, precise, affordable, recommendable, hospitable, fast, friendly, lovely, professional, cute, caring, adorable, fast, accurate, friendly, moving, accessible, adorable, best, most inviting, great.
Customer service - N.Yang
I brought my RX350 in for 5000 miles service. When it was time to pick it up, I had to go in to use the restroom. The Service Advisor told me that when I was ready, just tell the valet and he will bring my car over by the door. So I did. But instead of bringing my car over, the valet simply handed me the car key and pointed (without saying a word) at my car which was parked in the sun.
I couldn't help but wonder: is this the service that I should be expected from a Lexus Dealership? I probably wouldn't care if I was at a Toyota, but I seriously think a luxury car dealership should have a better service with better trained staff on the lot.