Spent nearly an entire day for service.... - Cheryl
I provided the problems I was experiencing and left my car. They provided an Uber ride to a nearby mall and in a little over an hour I received an email with reported problems, what needed to be done, what they could do while my care was there....not much as most parts needed to be ordered, i.e.) tail lights, window motor..etc. They did have my 3rd tail light which they installed. All day and I got a third tail light. I asked for an appraisal as I might consider buying a new Mini...they forgot to do that until I got back to pick it up so another 45 minutes went by...someone asked if I might consider trading my Mini in (I was actually hoping to do this) but when I stated I would be interested in one of their cars...it was all the way across the lot and no one was really motivated to go get it. I guess business was TOO good and no need to sell another Mini. I won't be back....for needed repairs and/or my next Mini. I WILL purchase another Mini...but not here. Repairs $2600.00....Trade in offer $2000.00. 2004 Mini with 63000 miles and in good to excellent condition! Geez!!!!
Shady Processes-- Dealer does not honor autonation process - lmauro
Mini of the Woodlands is an Autonation flag dealership and works through Autonation. I recently visited the dealership looking for a car I had reserved in the Autonation website. When reserving , the car is supposed to be held for 72 hours. I did get an initial call from the internet sales guy who asked me when I could come and see the vehicle. I did defer the timing and asked him to find out some details about the car. He then communicates to me that the car is pending and not available. I went to the dealership anyways at 7:00 pm as scheduled via the Autonation reservation system. I asked a sales manager to find the car for me since I wanted to see it. I am then informed that the car is not in the lot. Also that a customer had paid a $12000 deposit (who pays $12000 deposit without seeing a car?). At this point I felt I was not being told the truth. I asked to speak to the manager who also insisted the car is in transit and was already taken. They made excuses alleging that they had not control on their inventory and could not change parameters shown on the Autonation internet page. Every sales man did not look at me straight in the eye and looked like children lying where their eyesight goes down and to the left. I truly believe the car was in the lot but they probably were holding it back for some acquaintance and giving preferential treatment. All in all they did not honor the Autonation process where if a car is reserved on their stock , it should be held and shown to the party and made available for sale. If this car was truly held by another customer then why would it show as available on the Autonation page and allowed me to reserve it? SHADY SHADY SHADY
Updated - Jacobm
I purchased a used Yukon xl with 156k from them June 14th and drove it home to Kansas city. Upon first inspection the vehicle looked great. Immediately upon parking it it starts leaking from the rear main seal. I contact them to see if they would cover half of the repair cost. I had a little difficulty getting ahold of the sales manager at first and was finally out in touch with Lionel Garcia. Dealing with him was quite frustrating I feel a lot of our issues could have been solved with better communication. After leaving a review the GM finally contacted me and resolved the issue and quickly and beyond my original expectation.
Dealing with financing was easy, and the sales staff was great. Dealing with Lionel was the only bad part of my experience.
Dishonest and sloppy ==> Very Bad Experience! - Vikes1
I've had it with Momentum BMW's service department! I originally bought my 2014 BMW from them a year ago. My current issue started back in April of this year when I found out that I had transmission oil leak! I took the to their service department to get that fixed. A couple days after I got my car back, the under-engine cover came off and was dragging, so I took the car to a mechanic shop near my house. According to the shop, it appeared the cover was not put back properly and things were just shoved back up in a very sloppy way!!! Of course I was charged for the work! I took my receipt and the car and went back to Momentum BMW the next day and demanded an explanation and more importantly, a refund for what I had to pay to fix their sloppy mistake! The service rep didn't even apologize and was even defensive! To this day, I've yet to collect a penny from them!!! it has been over six month now! they've kept on giving me the run-around all this time and I've had it! I've even left multiple messages with their service department managers! The service department representative (R****) that I worked with keeps ignoring my phone calls and text messages. I expect to receive PROPER, honest and professional service for the premium price I pay to get my car fixed at BMW dealership!
I will NEVER do business with Momentum BMW again, never!
If you go anywhere but here, you can actually get a... - mcwimik
If you go anywhere but here, you can actually get a discount. Why would a car dealer not offer to save a person a few dollars in this economy? Missed a sale by $500. Very smart.
MSRP is arrogance. Good luck with your business model!