Best customer service! - Marion0219
Kriss made the process as smooth as possible. Extremely helpful through out & after the car buying process. HIGHLY RECOMMEND him and the location! Thanks Again Kriss!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Sales Client Advisor
MB Sugarland - The Best or Nothing Benchmark - JBarber
Frank Kelske, Dave Newland, Priyanka Patel, Morris Nguyen, David Lefkowitz, Jon Beyleveld, Amanda Hughes, Sujith Sathees, Kris Sulak, Jose' Dominguez, Dawn Villarreal, and of their great leader Mr. Mike Baches are an extraordinary team of highly effective staff. They are consistently providing the benchmark of GREAT delivery, service, attention to detail, and "The Best Or Nothing" leadership in the Luxury Automotive experiences. Truly the standard in Mercedes-Benz dealerships and all luxury automotive relationship. It's a relationship, not just a result.
Executive New Car Sales
I will never come here again! - tguess
I will never be back here again!
My car was worked on here my (Steering Lock Motor) went out on my steering wheel and cost me $1,568.85 to fix. It was dropped off on Saturday and picked up on Yesterday (Tuesday), drove my car to work this morning and my check engine light came on. Called the dealership to find out if my battery would be kicking off my check engine light, and they informed me that it shouldn't but I would need to bring it in. I scheduled it to be brought in today at 12:00pm spoke with Eric the (Service Manager) and told him what my complaint was, he told me that they would pull it back and find out whats going on. I waited for about 15mins in the waiting area he came back in told me I was ready to go. He told me that an engine valve was left open, and that was it. Never one time received an apology from anyone for my inconvenience and their negligence of doing half as work I honestly believe if my husband came with me I would have been treated differently; but customer service is truly an lost art. Eric is a piss poor Service Manager and because of that I would never set foot in Mercedes-Benz of Clear Lake again!
The Nightmare - Sheena
Unfortunately, out of all of the used/as is cars I have bought and dealerships I have dealt with ( Russell & Smith Honda, CarMax, and Beck & Masten)...Mercedez Benz Houston Greenway is the first (hopefully the last) dealership where I have bought a used car/as is that has turned out to be a NIGHTMARE of an experience due to mechanical issues that have made the car UNDRIVEABLE !!!! I purchased/paid cash for a used Infiniti (paid about $8,000) at Mercedes Benz Houston Greenway (my salesman was Steven Pichardos) on February 28th... I have barely had this car a month and have barely driven it due to constant mechanical issues that have rendered the car un-driveable and it being in service more than once at Mercedez Benz Houston Greenway. For the past month since I purchased this car I have been driving a rental longer than I have driven the Infiniti. Since picking up my car after purchasing it from Mercedez Benz Houston Greenway , it has been a nightmare ever since due to having to return the car to the dealership several times for repairs because it was not driveable plus my service engine light came on and has stayed on throughout the service visits to Mercedez Benz Houston Greenway. One time I had to return the car the same day I picked it up after being in the Mercedez Benz Houston Greenway service shop (the car ran hot on me on the freeway and stopped on me while I was on the freeway !!!... Luckily I was able to get over in a safe place in time...I had to get my insurance to tow the car back to the dealership the same day !!!...) ...My most recent service situation with Mercedez Benz Houston Greenway concluded last Thursday, March 22nd only to have the car malfunctioning again rendering it undriveable that following Tuesday, March 27th on my way to work...I had to have the car towed and ended up having to miss work that day. After enduring this nightmare, barely having this car a month I reached out to Mercedez Benz Houston Greenway only to be told " It has been fixed 3 times already here, it has been inspected, you bought it "as is"... Basically they now refuse to fix the car. Ultimately, I have found out the driver's side catalytic converter needs to be replaced !!!! This has truly been a nightmare for me. "As is" or not, for $8,000 I did not purchase a junk car, "as is" or not, for $8,000 a car should at least be driveable and functional for longer than a week... Of all dealerships and used cars I have dealt with, this experience with Mercedez Benz Houston Greenway has been the absolute worst !!! I have read other negative reviews on the dealership and I can't help but wonder how is it this dealership gets away with these things ??? My advice, don't believe the Mercedes Benz Houston Greenway hype, especially when it comes to their used cars...Beware of their used car and service department. They care more about the bottom line, getting your money. Even after reading the negative reviews on the dealership I would have never believed the negative reviews until I found out from experience myself. Used Car Buyers BEWARE of Mercedez Benz Houston Greenway.
BAD MANAGERS, VERY DISRESPECTFUL TO CLIENTS AND STAFF - TERESA RUSSO
NEVER GO HERE, THE MANAGERS ARE ARROGANT AND RUDE. I thought for a minute I needed to call the police, the manager was holding on to my car keys, refusing to give me my keys, I kept asking him for my keys - he ignored me because he was trying to make me buy one of their cars. The sales girl was in tears! The managers name name is Keith. Something needs to be done about this place.
Worst customer service ever - Jennifer
Awful experience. I was so excited about getting a brand new Mercedes Benz and I made a mistake going there. I was not approach by any of the sales people... nobody said Hi. I had to walk by the sales people and said Hi. They replied with no interest and didn’t even ask me what kind of car I was looking for.. NOTHING! Completely ignored. I work in a luxury business and customer service is key. I go above and beyond, but these people have no idea of what that means. Terrible... they are loosing my business and who knows how many more people feels the same way. I rather spent my money somewhere else. Stay away from this place.
Mercedes-Benz of the Woodlands