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5 Stars! - Ms Mags
Great job Team Ford! You guys were a pleasure to work with. We live six plus hours away but choose to do our business with Mike and his awesome crew.
Very helpful - Dee
Jackie was awesome. Worked very hard to get my truck serviced. Had to order part, so I had to come back next day...knew the cost upfront... I will always use this dealer service dept.
Satisfaction - Robert.Clough
Everyone at this dealership is all about customer satisfaction This is my dealership and will always be my dealership I am very satisfied. Thank You Anderson Ford
I think sales is ok, service always leaves something not fin - Pateke
Been there several times and I always have to go back because something is not right.
Auto start, headlights don't come on, they mess with the trucks settings, but don't make sure they turn them back on.
Service department staff is very nice, just everyone is not on the same page.
Service Dept:Unorganized, Slow, Lack Communication - SportDriver
Long story short, they didn't communicate to me what was going on while they had my car. The only time I learned anything was to call myself or stop by. My car was there for a week and still not sure what all was completed as I just told them I couldn't wait any longer... I need to be able to commute. And they only allow you a rental for 1 or 2 days covered though they will string you along holding your car hostage for countless days. I still haven't gotten the completed ticket with tech notes. I am going up there tomorrow to talk to a manager. This is ridiculous!! I got my car a week ago with promises of a completed ticket for my records. And they clearly DID NOT address one of my concerns stating the technician didn't have time to drive the car. WHAT!! A whole week and the tech hasn't driven it to diagnose a problem that can only be seen by driving it. Sad. Tired of typical but there is more.
Purchased a 2012 Shelby GT500. Paid full sticker price. ... - MisterTim
Purchased a 2012 Shelby GT500. Paid full sticker price. Upon delivery, vehicle had a nick in the console and discoloration in the bezel around the navigation screen. Ford denied warranty service to correct these problems. Dealer failed to convince Ford that the problems were due to manufacturing defects.
In contrast, my other new car experiences were significantly better: 2001 Acura MDX (purchased from Sterling McCall), 1999 Mercedes Benz E320 (purchased from Star Motors), and 2011 BMW 328 (purchased from Momentive). Both Sterling McCall and Star Motors corrected manufacturing defects withough argument and without cost to me.
For the time being, I do not plan to return to Tommie Vaughn, and am not likely to make another Ford purchase.