Everyone was wonderful - thank you for the great experience - 777jesus
My experience here @ Dodge overall went beatiful - they were friendly, professional & will tell my family & friends about my experience here @ Tobin Dodge of Valley Auto Mall of Henderson N.V.
Sincerely, Jefferson Petty -
Couldn’t be HAPPIER - Kate1980
By far my Jeep trail hawk purchase was one of the easiest, quickest & best purchases I’ve made!! Couldn’t be happier with Anthony’s superior customer service, his level of communication, getting me into the right Jeep for me & always responsive if I need anything. This is the type of customer service everyone looks for and I was so grateful to have found it.
It was customer service friendly and professional. - Eb1305
Customer service is key and I was totally impressed with the staff. It isn't everyday you find employees who are customer service oriented. However. it was a pleasure to witness a nonafide staff who is in it to win it.zzIn addition the coffee, donuts, Bagels and fruit to indulge while we waited for inspection.
Wonderful - Buick19
Hard working and Clean you can tell the employees are not on drugs. Earnhardt GMC is running scams running peoples engines for 10K and trying to sell them battery's when they don't need it. My experience with Desert was amazing. There service department is horrible and are trying to bring down Desert.
Anything to make a sale, and the work stops there. - A.B.
On Saturday October 7th, my fiancé and I went to the Sahara Dealership. We were initially just looking, but, eventually fell in love with a vehicle with the help of Alex, a great sales associate. He was very helpful and friendly. Before we know it we were in the financing to get our new Jeep Grand Cherokee! After a couple hours we drove off the lot and left our old car/trade in there. I had noticed that they didn’t do a good job detailing the vehicle at all plus, they didn’t even fill the gas tank on a brand new vehicle. We were too excited to notice at the time. Done deal…right? Tuesday, David, the finance guy, called my fiancé and left a voicemail. We didn’t get the voicemail until Wednesday due to lack of reception where we live (which we told him). If it were a problem with financing, I thought he would try calling more often or even shoot us an email. Nothing. Friday, Wells Fargo called us and asked us a few questions, we assumed since they would be our new bank. Saturday night, David calls my fiancé and tells us we either need to come up with $10,000.00, find our own financing, or return the jeep. Well, I don’t know about you, but I don’t just have $10k lying around. As far as finding our own financing, we don’t have time nor the ability to do that, we live in a very remote area with not even a grocery store. Plus, why do I have a $500.00 additional charge for the dealership finding me financing…if they aren’t going to be doing that for me? Sunday they were closed so we had no other option than to take time off and bring it in Monday since they wanted this jeep back ASAP. So, we go to the dealership Monday 10/17 to return the vehicle. We find our initial sales associate, Alex, and tell him we are returning the jeep and picking up our trade in, as requested/demanded. He had a very confused look…he had no idea what was happening. We filled him in and he was just as shocked as we were. The finance guy never told him one of his sales fell thru or anything. On top of all of that, David, the finance guy we have been dealing with, was conveniently on vacation. I can’t help but feel he planned it out to where we would show up while he was gone. No one had any idea what was going on which turned in to us waiting 30 more minutes in that dealership for no reason. So much time wasted. This whole venture cost us about $800.00 which includes our 4 hour drive, the wasted gas, the time we lost out on by having to take a day off, and the accessories we had bought already for the vehicle.
That same day we went to another dealership, they got us financed that day no problems. They were amazing. I don’t buy cars everyday so I forget how the buying process is supposed to go. Comparing it side by side, there were several things Sahara didn’t even do. They never had us write down references on our credit application. They only went to 4 banks to try to get us financed (our credit alerts us of ANY inquiry). Also, to add to that, we didn’t get any inquiries all week, only the day we went in to buy the jeep. They didn’t detail the vehicle. They didn’t fill the gas tank. They didn’t go over anything with us, just had someone ask “can I show you anything?”.
With all the driving back and forth, we had put over 700 miles on it. Plus, we had been off-roading in it since we thought it was ours for over a week. It’s nice to know they will be selling that jeep as ‘brand new’ again. It was a horrible experience. I understand they cannot control whether or not banks will finance someone. But, it truly felt he didn’t even try and was very rude about it. I will never go back or refer it to anyone.
worse service ever - pahrumpian
The service department is the worst I've ever seen or heard about the co-owners grandson is head of service department and is arrogant and argumentative I've had property stolen from my vehicle degreaser used on the front of my vehicle when washed and when I said something about not putting it on my vehicle I was told that he the service manager the grandson had been doing it since he was 12years old that doesn't make it right