Always a great experience - Yolibear69
Marvin is an awesome salesman and is always willing to help in what ever way her can and I will continue to recommend Ford country to anyone who is in the market for a new car.
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Joseph - Liddell123
Joseph was a very thorough salesman, answered all questions, and was very helpful in the buying process! He organized all the fixes I wanted done to the vehicle and made the buying process enjoyable.
Polite, positive, and easy. - Marina4321
The sales men was very informative. Everyone in the building was pleasant and nice. I was offered drinks 3 times. I was greeted when I arrived which is good hospitality. Most important we left with a car.
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Brent Jeske is the best. - Nope
I’ve never left a dealership a review before. The whole “if you don’t something good to say” thing. But Brent made me such an amazing deal with zero stress, this is the least I can do. Buy a car here and buy it from Brent Jeske. You won’t regret it.
Horrible Customer Service in a Time of Need - Thomas P
Granted we've had one experience with them, but it was a time for them to shine and they really weren't impressive. We're travelling through when our van broke, and we were looking at purchasing a new vehicle to get home. We emailed in on a few vehicles, and granted we are on a low, tight budget, so not the most exciting for a salesman. Even so, not only was Dennis incredibly curt & unwelcoming in his replies, he showed absolutely no initiative in communicating with me, offering me options, thanking me for inquiring, acknowledging or asking about my needs, anything. I don't feel like I"m asking anything extraordinary, but simply to feel like someone cared that I wanted to do business with them. Never in our correspondence did I get even the hint that he cared about my business, cared about helping out my family, or cared that I was talking to him.
I'm sure that he isn't the only associate, and I realize that this review stands in contrast to many others, but our experience in a time of need has been supremely underwhelming, and our customer service experience avidly lacking. He did offer to come pick up on with a vehicle that ultimately didn't work out, but even out phone call was short and awkward. While we haven't found a way home yet, we will be pursuing other options if this is the way people who inquire about doing business are treated.