Another great buying experience - SheriP
We have purchased 7 vehicles from Ford Country and will no doubt purchase more from them.
It's a pleasure working with Kevin Schwan - he makes the experience enjoyable. Ed in Finance is great in explaining the details. All in all, a great experience.
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I love it when people listen! - MichaelExplorer18
I arrived at Friendly Ford just an hour before a final walk through on a house near by. My intention was to get rolling on a vehicle purchase at the same time. I asked John Sudol if he could pull together a couple of specific quotes for when I planned to return a couple of hours later.
Just 1 hour and 15 minutes later, I returned to the dealership to find two vehicle opportunities that fit my request, along with three lease options for each. BRAVO! Thank you John, Ramon, Taylor and Steve
An hour later, I had a new Ford Explorer, along with a great experience.
Absolutely.Great! - shaker1
Very friendly, courteous and knowledgeable staff. I dealt almost exclusively with Terry Mills.
I was completely satisfied from start, to purchase, with how he had all the information that I needed, and thouroughly followed up on all of my needs.
Great Dealerhship - D. Dalton
Although there were some issue when I bought my new car the salesman, service people and manager bent over backwards to make things right. They were all very attentive and professional.
Horrible Customer Service in a Time of Need - Thomas P
Granted we've had one experience with them, but it was a time for them to shine and they really weren't impressive. We're travelling through when our van broke, and we were looking at purchasing a new vehicle to get home. We emailed in on a few vehicles, and granted we are on a low, tight budget, so not the most exciting for a salesman. Even so, not only was Dennis incredibly curt & unwelcoming in his replies, he showed absolutely no initiative in communicating with me, offering me options, thanking me for inquiring, acknowledging or asking about my needs, anything. I don't feel like I"m asking anything extraordinary, but simply to feel like someone cared that I wanted to do business with them. Never in our correspondence did I get even the hint that he cared about my business, cared about helping out my family, or cared that I was talking to him.
I'm sure that he isn't the only associate, and I realize that this review stands in contrast to many others, but our experience in a time of need has been supremely underwhelming, and our customer service experience avidly lacking. He did offer to come pick up on with a vehicle that ultimately didn't work out, but even out phone call was short and awkward. While we haven't found a way home yet, we will be pursuing other options if this is the way people who inquire about doing business are treated.