Great dealership - Ako531
Great dealership with helpful and knowledgeable staff. I flew out to Vegas to buy the genesis at Henderson because they don’t sell it in Cali yet. The purchase was quick and easy.
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Poor service tried to RIP ME OFF - Kitty
Have to make an appointment now even for oil change which I did... Appointment was at 3 got there at 2:50... Was told go see this guy go see that guy yada yada finally they said" just stand by your car*. 17 minutes later which by the way I was going to give him till 20 and then find general manager .
. Female comes strolling out chewing on something... She said how are you I said hot she said nothing no apologies no nothing okay I said now since I have appointment will my car be done since it's just an oil change in about half hour She Said nope one hour hour and a half... I said well then w why am I required to make an appointment.. before appointments it was an hour and a half she said that's the way it i I thought rude... Alright so hour and 15 minutes later after I'm sitting there my car is done go to the checkout girl she says you need rear brakes pads have very little life in them and you need to get them replaced soon and your windshield wipers blades.. I said I just had the 40000 mile service thing that cost $250 done 3 months ago and they were srpposed to replace the blades.. I said I just did this 3 months ago. She said will let me go double-check maybe they marked the wrong box it's computerized hello.. she comes back with no you need to replace them .. it's only been 3 months she said no you are responsible for replacing after explaining it three times she was like I don't know you you are responsible for doing it...LIKE I DIDNT KNOW THAT.. . She was not going to budge ..try to accommodate me because why should I have to change windshield blades when they were just done 3 months ago allegedly. now I'm beginning to wonder.. go to mechanic elsewhere he pulls out the brake pads and shows me that they are still. very good ..even compared with a brand new one just to show me that they were still very good.. and my blades they're in great shape there's no cracks not dry .. there is nothing wrong with them... my mechanic told me no problems with those. I'm assuming that they would think that I was stupid and say oh yeah go ahead and replace them... I'm a female but I am not stupid... I have never dealt with so many rude people between the service girl the cashier. By the way neither one had names on name tags or if they did they were covered up by something so apparently these girls know that they're bunch of rude individuals and they're just trying to hide their name so I cannot make a complaint about them.. I work in customer service with the public all my life if I was as rude as these girls I would be jobless.. the only reason why I checked one star is because there's no zero.. I ONLY CHECKED A NAME BECAUSE IT WOULD NOT LET ME POST THIS REVIEW I DID NOT DEAL WITH ANY SALES PEOPLE AT ALL ONLY SERVICE DEPARTMENT ONE PERSON'S NAME I GOT WAS ABRAM PINA HE WAS RUDE TO.. I WANT TO MAKE IT CLEAR I DID NOT DEAL WITH BOB I HAD TO CHECK A NAME OR I COULD NOT GET THIS REVIEW POSTED... Last thing I know my car is a Kia and I was at a Hyundai dealership but that's where I purchased it..
Henderson Hyundai Superstore