Great dealership - DJPhilly
I just bought a 2014 Jaguar xk from here and I have to say.......It was smooth and non painful experience to buy a car here. Mike Shiffman was super professional in everyway. From making the deal, explaining all paperwork and going over the car. What a true leader to this place.
I bought many of cars in the past and had to deal with ripoff creeps trying to get every dollar out of you but not here. Mike Shiffman treated me like family and fought for me to make sure I was super happy with my purchase and got the best deal possible. And believe me "I AM".... thanks to Mike Shiffman hard work a dedication. I will be honored and proud to recommend Mike Shiffman to my family and friends with confidence.
What customer service? - jenaepage
The customer service I have experienced in the last 3 years owning a vehicle I purchased here has been nothing short of a nightmare. They do not care about customers whatsoever. Unfortunately, my vehicle has had NOTHING but PROBLEM after PROBLEM. To add insult to injury, it never fails that the service department is there to be completely incompetent, disorganized and over promise and under deliver. Don't even waste your time talking to the service manager Chris, he is the biggest problem with their service department. To even call him a manager is a joke. Every time we have called to bring my car in for the countless problems it has had, they have no record of my appointment, no clue why I'm there and we have to fight tooth and nail to receive just the most basic of "customer service". Honestly, the convenience store staff near my office provide customer service far superior than Chris and his sorry excuse of a service department at Land Rover Las Vegas.
If you are in the market for a luxury vehicle and are a Las Vegas local, I would strongly encourage you to look elsewhere. This is the only Land Rover dealer in the valley and they will treat you like garbage because they know you have no where else to go (within a reasonable distance).
Purchasing my Range Rover Evoque from this dealership is hands down the biggest regret in my entire life.