Fantastic Customer Service - Jennifer Crittenden
Ken made it so ease to get my service done. Great communication, got me a replacement vehicle, and was aware of my time constraints. Wonderful experience beginning to end.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Audi Brand Specialist
Scheduled Maintenance and Recall - John Saltmarsh
Stacy Samuel was my service adviser. She was overwhelmed with customers, but greeted me personally. She had a loaner car available as the recall'fix' was going to take several hours. She processed the work order quickly, showed me a couple of tricks and new items on the loaner and got me on mt way quickly. As busy as she was, I was very pleased with the whole process.
As I was interested in a new S4, Christie Matthews sat me down an worked me through the best way to buy a new S4, paint options and timing of a potential purchase. Worked out very well.
Audi Sport Specialist
Quick & competitive pricing - Stephanie Peacock
Any time our company looks to lease an Audi, we go with Mike. He gives better quotes than any other dealership can give, and I've spoken to many dealerships across California. He even beat the best deal an agent was able to find by $20/month! He is super thorough and super quick.
Internet Sales Manager
Routine Service - rsf
Routine post service is expected to be good; however, the recent 20K service was exceptional thanks to Henry Perez.
I arrived 2:30 to make a service appt. for the following day; I thought to ask if could be accommodated same day; the initial staff thought it would not be possible due to workload/previous appts. (understandable). However, it was suggested I speak directly with a service rep (Henry Perez) and that is when things began to happen.
He quickly evaluated the service needed based on mileage; gave me an estimated time to complete, and within 1 1/2 hours I was accommodated, work was completed, service was reviewed, estimated time of next service (very professional); and I was on my way, thanks to Henry..
Ambar Mejia - Mary1011
Ambar Mejia is a professional and responsive service agent. Informative and knowledgeable - this is my favorite Audi service center and I will definitely give them all my service.
professional service - Michael Handelman
The process was easy, from start to finish
auto was repaired, used a coupon sent in the mail and saved 15%
Jesus Gonzales was my service advisor and provided excellent service
New A3 etron! - Bigrig
I walked into Santa Monica Audi dead set against buying an Audi and, thanks to Helen, bought one the next day! Helen is knowledgeable, patient, warm and gentle - not pushy at all. And she got the sale! I'm so happy with my new car!
Pampered and Pleased - Jayne
It was so easy. I made the appointment with David. He showed me just the Audit Q5 that I wanted. It couldn't have been a more pleasant buying experience. I will definitely recommend David and McKenna to my friends.
Great experience! - Laura Gonzalez
Very friendly and knowledgeable...they helped us reach the price we could pay! Drove home with my new car the same day!! Thank you Larry!
Prefect service - car and people -Blair at Keyes Audi. - Vldazs6
My old service rep had moved on so I was recommended to Blair - and while it’s hard to replace a 10 year service relationship I’m pleased that Blair was there. He was outstanding in his enthusiasm, communication and problem solving. His understanding of my vehicle and the technology in it was first class. He took time to explain things, told me anticipated costs and when things changed as they always do with services - was clear in explaining what the issue was , how it developed and what can be done to fix it. He game me options and recommendations but didn’t force anything on me.
I will be returning to see him again and would not hesitate to recommend him to anyone else.
Great job and greet service.
Hassle Free Sales Department - Ben
Stopped by last month I went into Audi MV to purchase a 2018 A4. From the moment I walked in I was greeted by a nice sales woman Sabrina. She gave me all the details to the car and answered all my questions. Then I worked with Wice and worked out a great deal. I am so happy with my Audi and thank you Audi MV for your hospitality and awesome customer service.
15K checkup - HLS
Much better than the last time. No one told me that there was much more work to be done, like there was last time, when it was terrible
professional and good follow up - morgan
professional, friendly and good follow up. received loaner vehicle, received phone calls regarding status of service, received the car earlier then predicted, quickly paid bill with no wait time and got into a washed car that ran perfectly. thank you
Great experience - Filip
We bought a new Audi from Audi Downtown LA.
Our salesman Taylor Ngo was very knowledgeable and helpful. When it was time for the purchase and the paperwork Kit Chieng did the transaction very easy and hassle free! We left totally satisfied and by far the best experience we have had at a car dealership!
Great Experience - Fratten
Great experience purchasing a car. Chris was helpful, knowledgeable and made the entire process enjoyable. We were quickly able to find the right car for us.
Purchased An Audi Q3 - Bebelle7
My wife and I had been looking for a new Audi we shopped around I got a call from Shane at Penske Audi West Covina he had the Audi we were looking for at a great price you know what they say Happy Wife Happy Life Thanks Shane.
Scam artists - Joe ready
They promise you a great deal but you’ll find out your overcharged. They act friendly but don’t give one xxxx about anything but their commission. Old school dishonest salesman. Promise one interest rate and then at the last minute I asked to double check and found they were charging more. High pressure sales tactics. Stay away!
Service is awful here. - Paul S
Service is awful here. They damaged my car and deny it. I've tried calling management for 2-3 weeks with no luck. DON"T GO HERE FOR SERVICE. There are few other Audi Dealership in Orange County area. They offer way better customer service than this dealership.
Q7 purchase - mising1
Mustafa was a pleasure to work with as well as his manager Greg.
They were professional throughout the transaction. He followed up with me even after car was purchsed.