Sales - Elba67
Came in just to look and left with a new truck! Very helpful and considerate with my needs. Second time I've gotten a car from here. Will be coming back or like Terminator said "I'll be back!"
Fast and easy sales experience - panerainovice
It was much painless than I expected. Negotiated over the phone, came down to look at the exact car I was about to buy. We did the paper work and I was out in under 3 hours.
Top Reviewed Specialists At This Dealership
Excellent job by Dre' Smartt - Cadillac man
I have purchased 3 vehicles from Markchristopher and all have been from Dre' Smartt. Props to the full staff for being the #1 volume dealer I am proud to be a part of a great legacy.
Exceptional Service! - Erintukua
My Yukon XL started having some major issues late Monday night. First thing Tuesday, I had it towed into Boulevard and the service department was amazing. They called me with frequesnt updates, helped me find a rental vechicle and provided speedy service. Even with having to order a part, my car was ready the next day. Love Boulevard! I'm a customer for life!
Exceptional and friendly customer service - Raymond K.
I would give 6 stars if I could! This was my 4th time leasing a GMC/Buick. Crystal Moss, my sales agent went above and beyond my expectation to get the car I wanted and more. I leased the car with more options than I was looking for a very reasonable payment. Everyone from Crystal, to sales manager, Joe and finance was very helpful, friendly and made the process fast and hassle free. I would definitely recommend Silver Star for getting your new car.
Had what i needed and very happy. - Davep
Previous car was totaled, needed a car quick so i went to moss bros m.v. chevy dealer cause i have a friend of a friend who highly reccomended them. Turns out i had my eye on two cars from doing online research. Chose a used malibu within my price range, low miles and looks new. Very happy with sales staff, and yes even finance dept. Brian went above and beyond during our visit to accomodate us,ty Brian. Jose cant thank you enough, and old friend Chuck B., u da man.
Great job - Burban9
Problem solved, truck is running smooth as a new truck should. Thank you for taking the extra step in looking into the technical bulletin. We will be back for future service needs.
You have an exceptional team. They located my dream car. - Lisa C
I am extremely happy! Here is a copy of my
I am writing this review because I had an exceptional experience at the Suburban Cadillac GMC Costa Mesa dealership. I want everyone to be aware of the outstanding staff they have there.
I just purchased a Cadillac xt5 from Suburban Cadillac in Costa Mesa. They definitely deserve a 5-star review in all areas. My salesman, Aaron Buchholz went above and beyond to locate the vehicle of my dreams because they did not have it in stock. The negotiation went smooth and I received an excellent deal! Aaron is definitely an asset to the company. During my visit, I also met with Ken. He is also one of the nicest guys you'll ever meet! Extremely helpful, and made sure I was educated on all the Advanced Equipment in the vehicle before I left. He is known as magic Ken, and is truly a magical human being. The financing procedure went fantastic through Larry. Larry was all so wonderful. I've never liked dealing with the financial end of it, because they're usually real pushy. Larry was not! He was extremely helpful and I got exactly what I needed. I recommend that anybody interested in purchasing a vehicle,
ask for Aaron Buchholz as their salesman and he will start the process. You will leave extremely happy! There is no way that this team could receive a review less than five stars!!
Oil Change, Tire Rotation - LAtransplant
Easy appointment setting, comfortable waiting area, reasonable completion time. Great service. I will return for future service. Happy to have found a reliable service center.
Excellent Service Department Manager at Greuber Buick - Angie..
I have been going to Greiner Buick GMC in Victorville CA. for many years, and I wanted to thank my Service Manager Gabriel Duron for his EXCELLENT quality of service that he provides me. When my car needs work or just on my service maintenance of my vehicle, he is very courteous, and always greets me with a smile, he makes me feel important and his very concern with any situation I may have in repairing my vehicle. He communicates easily of the process of work that needs to be done, and keeps me updated of my service. I would not bring my vehicle to any other place to be worked on other than Griener, solely for the purpose of the service and honesty and quality, I receive from Gabriel (Gabe) and all the other service personnel working in the service department … I applaud you Gabe, for your excellent performance there at Griener......( a loyal customer Angie Pedregon)
Just The Best! - Jim Parsons
Everyone here at Parkway is helpful.
I bought a new 2017 GMC Sierra Denali 2500 HD. This is the third truck i have purchased here. I have knowen Hanni for over 18 years now. He is the best. Great person and close friend. He treated my family and i like we were family. Will always buy my next car or truck from here. And the Service department is first rate, Linda is the best. Thank you!
Sold car to someone else while trying to purchase - jeffatallpreferred
My parents came to buy a Cadillac and went to lunch while the salesman worked on numbers. They got a message that the manager Travis sold the car out from under him. No call to respect that they were there first and to let them continue the process, no courtesy and blatant disrespect. I gave Travis the chance to make this right, to earn my parents business back and he promised me he would first thing this morning. I explained to him that I would share the honest experience of what they went through as Dutton cares clearly not for all customers equally as the car went to a customer who was doing a lease return. Instead of keeping 2 clients, the lease return and my parents, they only kept 1. They lied to my parents, they lied to me about making it right and truthfully I am glad that they did not because they don't deserve our business in the first place paying half cash for the vehicle. It is wrong, Travis admitted it was wrong but you have done nothing to make it right.
Lack of customer service all around! - Bad experience 2017
From the onset of my lease turn in, to my new vehicle lease pricing, this dealership denied the national ad price from television with a screen shot from my phone, then the business office did not pay GM Financial the correct price for my 2015 Encore turned in, causing me to be harassed by GMF for 2 months resulting in a negative hit on my credit report and embarrassing calls to my employer. I will not do business with them again!
Horrible parts service and customer relations WARNING!!!!! - Robert A Weedman
Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 days as promised via the parts counter. Vehicle took over 2 1/2 weeks to make it to the shop after it was ordered. Do not trust what they say and would not cover rental costs but where happy to say sorry we will take 100 off for your troubles. WARNING!!!! DO NOT BELIEVE WHAT YOUR TOLD FROM HERE! Bad service and gave several chances to make it right. I've been around shops all my life and can believe they would treat a customer who spends thousands on a part so horrible... You have been warned.....
Great buying experience - Happy Gal
My Sister and I went there to look at cars. Michael our salesman was great. Very nice and answer our questions about each vehicle we drove. We left that night wondering if we should buy a car or keep test driving. The next day I got a call from Michael asking me to stop by and check out a Buick Envision. I drove it and loved it. I wanted to keep my payments lower than what they offered at first. Diego came In and kept working the numbers till we came to a payment I was happy with. Everyone I worked with was friendly and very helpful. I would recommend this dealership. Ask for Michael Ortega when you go by. He's great to work with.
Worst customer service - Jes123
They dont keep there promises they dont care about customers only money....they dont try to acknowledge you unless its convenient for them...they could give me the car for free and i wouldn't take it just not to deal with them.
I leased 2 Buick Envision from this dealer within a month pe - khathuy
I recently leased 2 of the 2017 Buick Envision from this dealer. One was on 10/26 and one on 11/16. One is the Preferred model and the other is the Essence model. Tommy Barnes, the manager went out of his way to offer me a price that i can't refuse. Blake, the salesperson, is also helpful in every aspect and help me with the Costco rebate. Katrina, from FInance, is also helpful by quickly get you in and out for the paperwork without any gimmick sale pressure. It should be noted that I did shop 4 others dealers before decided to buy both cars here. At the end of the day, the final price is the key factor and the way you were treated at the dealer matters. Prior to a final price, I constantly text back and forth with Tommy and he never failed to provide a reply. That's what i call customer service. Other may had bad experience but i had wonderful experience with this dealer.
THEY ARE A ROTTEN BUNCH OF LIARS & THIEVES... NO INTEGRITY!! - Sophiesmom2
I took car in for oil change & service. Oil change NOT completed, (I guess because it is a free service), & now there is fluid or oil drops coming out the bottom of the car. The next day, I checked the oil myself. The only oil in the engine was black & thick, like tar. Clearly, NO OIL CHANGE WAS PERFORMED!!! I now have to commute & go back a 2nd time. I called & spoke to Mark, service manager. During our conversation on phone, he tried stating that it was my fault because I hadn't been there in awhile, (I WONDER WHY)?!?!?! He accepted NO RESPONSIBILITY for any wrong doing. When I take car back, I will only allow them to complete the oil change & find the reason for the leak from the bottom. I will be watching EVERY move they make & I WILL NEVER RETURN TO THAT MESS, EVER AGAIN!!!
Pre-Owned Certified Purchase Loss.... - JT
I bought a pre-owned certified Buick Verano. I live in San Diego and put 4000 miles on the vehicle in about 9 months. I brought it into a GM dealer in San Diego and was told the rotors were so bad they needed to be replaced. They were in such bad shape they couldn't even be re-surfaced though the brake pads were exactly the same measurement when I bought the vehicle. I am 42 yo and have never burned a rotor, let alone in 4000 miles. I called Hardin to give them an opportunity to help and both the sales manager and service manager told me that it was too bad, my fault and were rude. The culture of GM's customer service is something out of a 1970s car lot and no wonder why they are in trouble and can't get a younger buyer base. It has nothing to do with the product and everything with their culture. GO SOMEWHERE ELSE TO PURCHASE A VEHICLE and think twice before you buy GM.
Dealers, you mean stealers!! - Britt888
I have a 2014 terrain which I've only serviced at casa de Cadillac. Alex is the service advisor and Eric is the service gentleman i was working with. On Christmas Eve I started my vehicle in the target parking lot and proceeded to drive, it made a puttering sound and refused to drive in the drive position. I turned the vehicle off and on only to have the same thing happen again. My car ended up dieing. My brother came with his car reader to see what the issue was. He detected a few issues with the camshaft cylinoide. We end up taking it to the service yard where it would be inspected on Tuesday the 26th at 8:30am. I received information on the vehicle around 3 in the afternoon stating that the mass air flow sensor was bad and needed to be replaced. $297 this would cost. I spoke to Eric several times regarding the camshaft cylinoide and my conserns that the problem wasn't being fixed properly. He gave me his word and said my brother was "putting stuff in my head." I again said i was concerned but I trusted his word because, isn't this why we take it to a dealership??? For piece of mind??? They released my car to me around 5pm. Today is December 28th, at my sons preschool my car did the exact same thing!!!! I reversed from my parking spot, and when I went to drive it wouldn't go. same exact thing it did the first time! So my brother comes back with his reader and again same freaking issue!!!!! So we get it to casa de Cadillac and I'm furious!! I have to be at work and they have no loaner car for me. Surprise!! So my awesome brother drove me!! Thank god! So I wait for a call, i missed it by 2 minutes, I called right back thinking they didn't leave a message. Of course he was now with a customer and couldn't take my call. When i got off i received a message from Eric stating the part was under warranty and they were test driving it now. He then says "oh and you also have a slow acid leak on your battery, you might want to have your brother change that." I thought are you freaking kidding me!! You had my car all day on the 26th and not once did anyone mention a battery???? You let me leave the shop in a dangerous situation!!! HORRIBLE!! I drove off with your guarantee I was safe! You didn't even consent with me prior to changing any repairs the second time, not even and explanation!! So when I got to the shop there was a lot of explaining to do on your end! WHAT DID YOU FIX that was now under warranty?? WHY WASN'T I told about the battery on Tuesday? WHY WASN'T I given the option to fix it? Oh wait because you guys know your ripping people off!!! You had taken me for $297 dollars for a $40 part!!! They were definety nervous and I didn't pay a dime. They admitted to there bad by not telling me about the battery, but now the trust is gone. I will not be bringing my car to this dealership and I suggest whom ever reads this take this as a warning! I will be reporting this, , so hopefully they take better care of your car. These greedy corporations take advantage of us because they think we don't know what's going on. It has to stop!!
They are CROOKS... - JWin95
Took my Silverado in to have them review an oil light issue. Within 30 minutes of dropping off my vehicle, this establishment came to the conclusion that i needed a new motor...less time than it takes to do an oil change! Truck only has 100K miles on it, keep up on maintenance, no knocking, black oil, no overheating...nothing. Took it to Connell Chevrolet in OC and an new oil Sensor and oil valve filter later, truck runs perfectly.
They are Crooks, can't be trusted and will take advantage of you...you've been warned.
I spoke with a salesman on a Friday evening about buying... - minivan lady
I spoke with a salesman on a Friday evening about buying a new van. I asked what colors it came in and he handed me a brochure. I asked him what the "out the door" price would be for a particular model and he said I'm not sure. I asked if he could possibly find out for me and his response was that he could call me the following Monday or Tuesday. I decided right then and there that this business didn't deserve my money. In my opinion, a vehicle is an investment and I expect all of my questions to be answered. I went to Bakersfield and drove my brand new van home the following Friday. So much for shopping local!
I had to have the wheel speed sensor replaced as well as... - digerati
I had to have the wheel speed sensor replaced as well as a few preventative maintenance services done at a total cost of almost $1000 with some discounts. However, I was high pressured in having the brakes replaced. I took my vehicle for a second opinion and I still have brake life left. The minimum thickness for the brake rotor was 1.230 for this vehicle, especially when cutting the metal to resurface the brakes. However, the actual thickness was 1.255. So, I still drive safely until anything changes in braking.
On the paperwork, the technician noted that I needed to have the air filter changed soon. However, I just replaced it a day before and I don't understand why I need replace it that soon.
Because of the high labor costs along with the high-pressure selling of the brakes as well as the air filter incorrect condition, I have doubts about the shop.
Although the service advisor seemed like a nice person, however that was my first visit to that shop and it could be my last with the troubles I had experienced.
With only 14,000 miles on my car, the battery went dead... - JaniceClark
With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.
I went in with my corvette that had been making weird... - corvetteman
I went in with my corvette that had been making weird engine noises for a while and because i was having a hard time getting the car into 1st gear. I had taken the car previously to other dealerships but they were not able to fix either problem. Luckily the technicians at Santa Monica Chevy were able to find and fix the problem on their first try and did so in only 4 days. Needless to say I was pleased with their service and their price as well.