2015 Chevy Silverado 2500HD - chriscaldera
Top of truck was scraped as dealer employee drove under canopy. Tiny damage on fender was spray painted to cover it up. Paint colors didn’t match. I was not made aware of these things when I picked up the truck. I had to bring it to their attention. Other than that, everything else was good.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Fun and easy car buying experience - Jkeefer7
I spoke to Nick before I came in. I told him what I was looking for. He had a vehicle waiting for me when I arrived for my appointment. The 2018 Equinox was everything I wanted and needed.
Nick was thorough, quick and fun to work with.
There is a reason why this dealer has a 5 star rating!!!! - Brent
I would like to commend the integrity and work ethic of Josh at Boulevard Buick in Signal Hill.
I have personally contacted more dealers in California than the average customer due to my specific needs.
Josh was the only salesman to understand my journey and with careful listening actually help me.
My gratitude will probably never be truly known by Josh but if you are thinking of buying a new car at Buick Boulevard do yourself a favor, look him up.
Amazing Experience - PrncssLea
My fiancé and I just got a better car then we thought we qualified for. Jonathan F. (Sales) answered all our questions and had just the utmost patience with us and all our questions. He actually did answer all my quirky questions and paid attention to all my concerns and wants for a vechicle. Surprisingly we were blessed with a brand new vechicle instead of a preowned one like I thought we were gonna have to get when we first started this car hunt. We were even impressed with the finance people. Everyone on staff were helpful and friendly and we really did appreciate it. Not one awkward moment which was amazing.
Really this place makes you feel like they are working for you, to get you the best deal. My dad went with us and he liked the place and staff so much he’s going to come back and buy a vechicle from them next month and yes Jonathan will be the guy he’s going to go back to.
Gmc trrain - Kami
Fantastic place, great customer service!
This dealership was top notch! Crystal was just making sure I purchased the car I was most comfortable with. Cristal gave me suggestions.
So professional and quick.
I would highly recommend crystal to anyone who is looking for a new vehicle
A bit shady - Golfmvr
We worked out a deal only to find that they had slipped in some extras that we didn't want nor need. The truck came with interlocking all-weather side to side floor coverings. What possible use would all-weather mats over the top of those do. In fact, they actually proved to be dangerous as they would slide around when I moved my feet to use the pedals. I had no idea that they were there as we made the deal at night. In the morning I saw what was going on and removed them. They also added some sort of vehicle locating service. Seriously?! THE TRUCK HAS ONSTAR!! Why on earth would I need TWO different services to locate my truck if it were ever stolen? All together there was a bit over $600 in useless extras that were added to the deal that I did not need, did not want, did not ask for, and did not realize that I was getting. I still have no idea how this got past me in finance but it did.
Great job - Burban9
Problem solved, truck is running smooth as a new truck should. Thank you for taking the extra step in looking into the technical bulletin. We will be back for future service needs.
Excellence in Service - Nsc123069
Keyes Woodland Hills is the best for Sales & Service. Mo has sold us our last 4 vehicles with such patience, care & professionalism. I wouldn’t go to anyone else. The service team is A+ with fast, terrific, and curtious service every time. This is my dealership & I won’t go anywhere else!
Run Far Away! - elleanthony
I live out of town and saw a vehicle posted by this dealership on a website. On the website, the price was posted as one amount and so I called over two weeks trying to get something set up, so that I could come into town and purchase the vehicle. I spoke with two different people at this place trying to get the purchase done. They would not budge on the price, even through I am coming from a distance. They would do nothing to help get this vehicle to me, even though I ended up telling them I would pay the full purchase price. I kept trying to speak to someone in person and they would not answer the phone, but would text me the prices. About a week passed of trying to get something worked out, and after I told them I would pay the full price, they then texted me a "new price" for the car, which was higher than what was initially advertised. Run far away from this place. Unhelpful, uncooperative and they just don't care!
I needed help and got it quickly. - Sandra
Parkway is so awesome. I'm so busy I always come in without an appointment and they take me in and get the job done quickly while I sit in the waiting room watching TV and having snacks and hot chocolate.
Fast easy and Friendly - danielortiz02
I’ve bought many cars before and I usually don’t like salespeople because they cannot be trusted. But I had a very different experience at Cerritos GMC Penske. I was helped by a very young guy named Diego Alvarez who’s the Internet Supervisor and he was quick and easy to work with. I had already shopped at Hardin GMC in Tustin the day before and I knew some what the rebates and the type of deal I can get for my Canyon. When I asked Diego to provide me with his best offer he took me to his office and printed the Invoice of the Canyon I wanted. He gave me a price $1,100 cheaper than the other dealer and broke Down the rebates for me. He was honest about what APR I can get and he also told me that he’ll honor the quote he gave me until the end of the month. I was unable to return for the Memorial Day weekend but I will for sure go back for the 4th of July weekend to buy a truck from him. I can appreciate friendly and honest customer service.
Horrible parts service and customer relations WARNING!!!!! - Robert A Weedman
Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 days as promised via the parts counter. Vehicle took over 2 1/2 weeks to make it to the shop after it was ordered. Do not trust what they say and would not cover rental costs but where happy to say sorry we will take 100 off for your troubles. WARNING!!!! DO NOT BELIEVE WHAT YOUR TOLD FROM HERE! Bad service and gave several chances to make it right. I've been around shops all my life and can believe they would treat a customer who spends thousands on a part so horrible... You have been warned.....
WHAT A SURPRISE! - TERRAIN DRIVER 485
I REQUESTED INFO ON A GMC TERRAIN TO LEASE FROM SEVERAL GMC DEALERS. KATRINA WAS FIRST TO RESPOND. SHE MADE ARRANGEMENTS FOR ME TO COME IN. SHE ASSIGNED MARTIN TO SHOW ME AVAILABLE UNITS. WE TEST DROVE THE ONE I LIKED. MARTIN STARTED THE PAPER WORK AND I THEN FINISHED UP WITH F&I.
THIS WAS MY FIRST TIME IN TO THIS DEALERSHIP, BUT I FELT LIKE I WAS DEALING WITH BEST FRIENDS. VERY PROFESSIONAL ON A FRIENDLY LEVEL, WHAT A CONCEPT.
I HAVE TOLD MY FRIENDS AND RELATIVES OF MY GREAT EXPERIENCE.
very outstanding - gmc
Jeff Morgan was very helpful doing the paper work and helping to set up on star and other items. He was very polite and good natured. It was a pleasure doing business with him.
Lack of customer service all around! - Bad experience 2017
From the onset of my lease turn in, to my new vehicle lease pricing, this dealership denied the national ad price from television with a screen shot from my phone, then the business office did not pay GM Financial the correct price for my 2015 Encore turned in, causing me to be harassed by GMF for 2 months resulting in a negative hit on my credit report and embarrassing calls to my employer. I will not do business with them again!
Poor cleanliness, unanswered questions, in service dept - tarzan
I have taken my 2008 GMC 2500 HD to this dealer a few times over the last couple of years for service. I have experienced first hand that they do not use protective seat covers to keep dirt and grease off my seats. I even brought in my own plastic seat covers only to have them missing when I picked up my truck (they don't know what happened to them). I have had a few puzzling repairs made with unusual diagnosis and comments, (defective factory fuel filter, water pump, air bag, window washer fluid heater, etc. and oil change). They even forgot to reset the oil change indicator and rotate my tires. My truck only has 40k miles on it. Just seems strange for a dealer to have these issues. I'm going to try another dealer ASAP.
nightmare - PANCHITO123321
My husband and I went to Greiner looking for a enclave , we had a 2017 4 runner to trade in , first of all the lady who help us Stephanie Russ) regretful to work with her , she was always in a hurry , even eaten during the deal , she brought the contract documents on to a little square customer waiting room to sign the papers in that office , when we supposed to sign in an office where they explain to you step by step, she not even took her time to explain everything on the new car apps.
and if that was not enough when she call to verify the 4 runner due she dint get the right amount and she just pay what the person on the other line told her , instead of check on line to be sure of the total due amount ( which is the right way to do it ) , now I get stuck with almost $ 2,000.00 that I have to pay out of my pocket , I call many times to toyota financial and they explained to me over and over again that it is Greiner responsibility to pay that amount , after bI call and talk to greiner financial, they insist that Im the responsable on that balance due amount ....I deeply regret stop by this place , I will do whatever is necessary to keep friends and family away from this Greiner Buick GMC dealer so they dont have to go with same nightmare I went trough
GMC YUKON SERVICE DEPARTMENT - Julie16
I brought my car in for an oil change and discovered a leak in the condenser. It was replaced but had to stay overnight. Jose was so helpful and arranged a loaner car for me. Amazing customer service.
Thank you so much.
Disappointed in Every Way - James
So many bad things about this dealership I don't know where to start. I contacted Penske interested in a used car they had listed on several sites. The internet manager asks me to come over and says he'll have the car ready for me to test drive. I drop by early the next morning and car is nowhere to be found. After a while, the rep claims the car is at the Mazda dealership getting service for 3 separate recalls and won't be ready for a week. Says he's sorry for wasting my time but that he'll let me know when it comes back. I said OK I understand...just call me when it's ready and I'll come by again. I wrote him an email stating the same.
A week passes by and no contact or update. I notice the car listing was raised by $3k and shortly after taken off from all the listing websites. I asked the rep what happened and he says the car was sold on his day off. Based on the reviews here, I have no doubt that's a lie and I'll never know what really happened.
Don't waste your time here. Take your money somewhere else where the staff treats you with respect and honesty.
Wonderful Sales Advisor Lisa Sanchez - Midtown Atlanta
Great Atmosphere with no pressure environment. Stopped in on a whim while passing by.
Lisa Sanchez, was a delight to meet and what a true professional, she instantly made us feel comfortable.
Lisa has outstanding knowledge about the products and each vehicles differences.
Lisa was patient and offered immediate responses to the mired of questions on each vehicle we tested.
We immediately feel in love with one of the beautiful Cadillac’s.Lisa has us rethinking two other luxury’s car brands that are imported.
Never again - Camarrowman
Last 3 repairs, different cars. Incomplete repairs or same issue recurring. Went in to simply add an additional key FOB they deprogrammed the entire car and existing FOB forcing me to buy yet another FOB so they could start over. The last straw is my car just left me stranded over a repair that was done TWICE 4K miles ago. I apparently insulted the service manager when I brought that up and was told to go elsewhere. NO PROBLEM. I vote with my money. So should you. Don’t waste your time and money here.
Pre-Owned Certified Purchase Loss.... - JT
I bought a pre-owned certified Buick Verano. I live in San Diego and put 4000 miles on the vehicle in about 9 months. I brought it into a GM dealer in San Diego and was told the rotors were so bad they needed to be replaced. They were in such bad shape they couldn't even be re-surfaced though the brake pads were exactly the same measurement when I bought the vehicle. I am 42 yo and have never burned a rotor, let alone in 4000 miles. I called Hardin to give them an opportunity to help and both the sales manager and service manager told me that it was too bad, my fault and were rude. The culture of GM's customer service is something out of a 1970s car lot and no wonder why they are in trouble and can't get a younger buyer base. It has nothing to do with the product and everything with their culture. GO SOMEWHERE ELSE TO PURCHASE A VEHICLE and think twice before you buy GM.
Bait and Switch - False Advertising - jnr
Dealer website advertises the GMC Canyon SLE shortbed at $249 a month for a 24 month lease, with $2000 down as part of a GMC special offer. Only requirements are good credit and that you own or lease a competitors vehicle from 1999 or newer, and that you do the deal by April 30. I own other vehicles, and my credit score is excellent. Make an appointment, go test drive the advertised truck which even has a $249/month sign on its windshield. Try to make the deal, and the salesman comes back something like $375 a month and $1400 down FOR THE SAME VEHICLE AS ADVERTISED. This is illegal. I walked out.
I spoke with a salesman on a Friday evening about buying... - minivan lady
I spoke with a salesman on a Friday evening about buying a new van. I asked what colors it came in and he handed me a brochure. I asked him what the "out the door" price would be for a particular model and he said I'm not sure. I asked if he could possibly find out for me and his response was that he could call me the following Monday or Tuesday. I decided right then and there that this business didn't deserve my money. In my opinion, a vehicle is an investment and I expect all of my questions to be answered. I went to Bakersfield and drove my brand new van home the following Friday. So much for shopping local!
I had to have the wheel speed sensor replaced as well as... - digerati
I had to have the wheel speed sensor replaced as well as a few preventative maintenance services done at a total cost of almost $1000 with some discounts. However, I was high pressured in having the brakes replaced. I took my vehicle for a second opinion and I still have brake life left. The minimum thickness for the brake rotor was 1.230 for this vehicle, especially when cutting the metal to resurface the brakes. However, the actual thickness was 1.255. So, I still drive safely until anything changes in braking.
On the paperwork, the technician noted that I needed to have the air filter changed soon. However, I just replaced it a day before and I don't understand why I need replace it that soon.
Because of the high labor costs along with the high-pressure selling of the brakes as well as the air filter incorrect condition, I have doubts about the shop.
Although the service advisor seemed like a nice person, however that was my first visit to that shop and it could be my last with the troubles I had experienced.
With only 14,000 miles on my car, the battery went dead... - JaniceClark
With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.
Mark Christopher Auto Center