You have an exceptional team. They located my dream car. - Lisa C
I am extremely happy! Here is a copy of my
I am writing this review because I had an exceptional experience at the Suburban Cadillac GMC Costa Mesa dealership. I want everyone to be aware of the outstanding staff they have there.
I just purchased a Cadillac xt5 from Suburban Cadillac in Costa Mesa. They definitely deserve a 5-star review in all areas. My salesman, Aaron Buchholz went above and beyond to locate the vehicle of my dreams because they did not have it in stock. The negotiation went smooth and I received an excellent deal! Aaron is definitely an asset to the company. During my visit, I also met with Ken. He is also one of the nicest guys you'll ever meet! Extremely helpful, and made sure I was educated on all the Advanced Equipment in the vehicle before I left. He is known as magic Ken, and is truly a magical human being. The financing procedure went fantastic through Larry. Larry was all so wonderful. I've never liked dealing with the financial end of it, because they're usually real pushy. Larry was not! He was extremely helpful and I got exactly what I needed. I recommend that anybody interested in purchasing a vehicle,
ask for Aaron Buchholz as their salesman and he will start the process. You will leave extremely happy! There is no way that this team could receive a review less than five stars!!
My first GMC - Jbasa1978
Excellent dealership. Very down to earth which makes doing business with them very easy. I would highly recommend coming here if you’re interest in purchasing a SUV or Truck. Be sure to ask for Chad!
Great service - 51LRbTTG
Great experience at Sierra. This is my second car I have purchased from this dealership. I will definitely purchase my next vehicle from them again.
Top Reviewed Specialists At This Dealership
Great new car buying experience! - TonyMo
The saleswoman that assisted us (Jamie) was great and answered all of our questions. She got us a great deal on the car we wanted and helped us on the trade in of our Mercedes Benz. She worked with us and explained everything to us without us having any worries.
This is how ALL GM's should treat their customers !!! - CTS2016
Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experience! It was quick, no hassle and everyone was friendly and knowledgeable.
We met the General Manager, Catherine Sommerville, who personally thanked us for buying our Cadillac though them and made sure we were being taken care of. I will definitely recommend purchasing a vehicle from this location to my friends and family.
Has a good atmosphere and the vibe feels really good
Exceptional Service! - Erintukua
My Yukon XL started having some major issues late Monday night. First thing Tuesday, I had it towed into Boulevard and the service department was amazing. They called me with frequesnt updates, helped me find a rental vechicle and provided speedy service. Even with having to order a part, my car was ready the next day. Love Boulevard! I'm a customer for life!
Satisfaction in finding the right car. - romyrose
Came to the dealership to test drive a 2017 Buick Encore that we purchased at the advertised price. My daughter found it a better vehicle to drive than the Chevy Malibu that we were trading in.
We did not get the trade in value that we wanted but I think the agreed value was also acceptable to me so we were able to complete the purchase
Very Disappointed - Chema
I did receive a certificate via email for oil change for $49.95. So I took my vehicle to the dealer and when I was going to pay, I showed the certificate to the cashier and she told me that it wasn't good because they put synthetic oil in my pickup. The certificate says AC Delco delxos1 full synthetic oil. But still she told again that it wasn't good for the oil change. So I had to pay the full price. This incident caused me a lot of frustration and disappointment.
Great Dealership to Work With for Buying and Service - Happy Customer
Love the 2017 Buick Envision that I purchased here. Everyone was friendly, knowledgeable, and attentive to the needs of the customer. The service was all around excellent.
Professional and comfortable - CadiCyrus77
This dealership does a great job in both the service and sales department. Everybody is always friendly with me and they are happy to discuss whatever issues, comments or preferences I have. As long as RJ price is right, I’ve been converted to a Cadillac man.
Lack of customer service all around! - Bad experience 2017
From the onset of my lease turn in, to my new vehicle lease pricing, this dealership denied the national ad price from television with a screen shot from my phone, then the business office did not pay GM Financial the correct price for my 2015 Encore turned in, causing me to be harassed by GMF for 2 months resulting in a negative hit on my credit report and embarrassing calls to my employer. I will not do business with them again!
Splash guards... easy right..? - frm555
My service representative Sanjae was amazing. My technician failed to follow the express written directions provided with the official OEM GMC splash guards. On the driver side (because I watched the install) he did not provide the minimum 60 seconds of hand pressure after removing the red film that exposed the adhesive to allow for the proper adhesion between the splash guard and the fender. He also completely disregarded and failed to install 2 self tapping screws on both rear splash guards. This is both alarming and disappointing...! What other express written directions are being blatantly disregarded...???
Inspect your car thoroughly and don't trust what you sign - pie146
My husband and I went into Greiner based on family recommendation. I didn't even look at any other lots. My husband and I bought the car we wanted and Andrew Anthony was AMAZING. Super awesome man. We were very happy with our purchase. We drove the car home and didn't go out until the next day when excitedly took it to my parents house (we didn't stop at a gas station). My father noticed that there was some damage to the front and back fender to the car both on the passenger side. He wanted to know why I had bought a car that had been in a wreck. I told him according to the car facts report I received it hadn't. So that night I emailed Andrew with pics of the damage. He showed him manager and had me come in to have his body guy take a look. According to his shop the back fender damage they would fix but not the front. That the damage in the front was ours. I explained it was not possible as I emailed him within 48 hours and nothing had happened to the car. We were willing to eat the front damage (since our insurance deductible is low) but the problem didn't end there. We went to turn in some pay stubs which the finance guy emailed us and asked us to bring in. Once we sat down he told us he made us a great deal! He lowered our payment and even though our interest rate went up we were (according to him) getting a good deal.He then he handed us pens to sign while he went on and on about the discounts he got us. What he didn't tell us is he took off our warranty (which was like the number one thing we wanted.) I won't lie after that we got very upset and went from polite to kind of loud. Our fault, should have had better control but we were clearly being SCAMMED! When we called him on it he gave us a speech about how he cares about the customer and he would fix it. He left and then came back and gave us an ultimatum either sign this and have them only fix half the car of nothing. I know care finance was changed but I said from day one that I wouldn't drive the car off the lot unless they could guarantee the parameters. I offered to put money down and come back when the banks were open since it was a Sunday. Daniel the finance guy told me this bank was open and nothing would change and if it did I would know immediately. We came back over a week later and he said nothing. We exchanged emails yesterday and nothing was said. Like I said I we could have been calmer but we didn't cuss out or threaten anyone or anything like that but now we were really upset. He then got pissed, because we turned in our keys, and said we didn't qualify for the loan and that's why he "redid it" and that's our fault. He also informed us since we said that this all seemed shady that he didn't want our business. I find that hard to believe considering he hadn't verified our income, we had the cover over a week, and he didn't say anything that magically we don't qualify. I'm sorry folks but when it's my money I won't be scammed. My only regret is Andrew the nice sales man is now screwed out of a commission which he earned. Before this I would have recommended them but now, stay away they are no longer honest.
Horrible parts service and customer relations WARNING!!!!! - Robert A Weedman
Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 days as promised via the parts counter. Vehicle took over 2 1/2 weeks to make it to the shop after it was ordered. Do not trust what they say and would not cover rental costs but where happy to say sorry we will take 100 off for your troubles. WARNING!!!! DO NOT BELIEVE WHAT YOUR TOLD FROM HERE! Bad service and gave several chances to make it right. I've been around shops all my life and can believe they would treat a customer who spends thousands on a part so horrible... You have been warned.....
Great buying experience - Happy Gal
My Sister and I went there to look at cars. Michael our salesman was great. Very nice and answer our questions about each vehicle we drove. We left that night wondering if we should buy a car or keep test driving. The next day I got a call from Michael asking me to stop by and check out a Buick Envision. I drove it and loved it. I wanted to keep my payments lower than what they offered at first. Diego came In and kept working the numbers till we came to a payment I was happy with. Everyone I worked with was friendly and very helpful. I would recommend this dealership. Ask for Michael Ortega when you go by. He's great to work with.
Worst customer service - Jes123
They dont keep there promises they dont care about customers only money....they dont try to acknowledge you unless its convenient for them...they could give me the car for free and i wouldn't take it just not to deal with them.
wow great easy and fun! - thomas w
great service easy deal and fun to drive.
bought my new 2017 Tahoe yesterday. everyone was great would offer 10 stars if i could they were great
Pre-Owned Certified Purchase Loss.... - JT
I bought a pre-owned certified Buick Verano. I live in San Diego and put 4000 miles on the vehicle in about 9 months. I brought it into a GM dealer in San Diego and was told the rotors were so bad they needed to be replaced. They were in such bad shape they couldn't even be re-surfaced though the brake pads were exactly the same measurement when I bought the vehicle. I am 42 yo and have never burned a rotor, let alone in 4000 miles. I called Hardin to give them an opportunity to help and both the sales manager and service manager told me that it was too bad, my fault and were rude. The culture of GM's customer service is something out of a 1970s car lot and no wonder why they are in trouble and can't get a younger buyer base. It has nothing to do with the product and everything with their culture. GO SOMEWHERE ELSE TO PURCHASE A VEHICLE and think twice before you buy GM.
Deceptive business practices--be careful! - teomart
Purchased Escalade from Casa last week and was told prior to purchasing the car that it had 2 9" DVD screens. This was also stated on the web page for the very car I purchased. When I got there, there was just one drop down screen. I referred them to website that said differently, and then even printed out a build for my car, which also states that it should have 2 9" screens. I was told to contact GM and they would sort it out for me. GM said that Casa independently manages its website and its content. Talked to sales manager at Casa and he said he would help me with this, never heard back from him.
I was told by finance person, in writing, that the optional tire/wheel coverage had unlimited coverage. Then I learn that it does not.
Very deceptive. Be careful.
They are CROOKS... - JWin95
Took my Silverado in to have them review an oil light issue. Within 30 minutes of dropping off my vehicle, this establishment came to the conclusion that i needed a new motor...less time than it takes to do an oil change! Truck only has 100K miles on it, keep up on maintenance, no knocking, black oil, no overheating...nothing. Took it to Connell Chevrolet in OC and an new oil Sensor and oil valve filter later, truck runs perfectly.
They are Crooks, can't be trusted and will take advantage of you...you've been warned.
Crooked Dealership - skrk536
Have you seen the Ads about a cooked dealer telling lies to get you through the door and finally saying that you don't qualify... this dealership is one of them. On the phone, I enquired if I qualify for a particular rebate, and the person (Mariam) said "Absolutely, You do qualify" and when I reached there, they ran my credit report and make me wait for about three hours, then they are saying I do not qualify for the rebate I enquired about (by the way the rebate has nothing to do with my credit report). I have leased cars before from Toyota and chevy, but these guys are in a different world, a crooked one
I spoke with a salesman on a Friday evening about buying... - minivan lady
I spoke with a salesman on a Friday evening about buying a new van. I asked what colors it came in and he handed me a brochure. I asked him what the "out the door" price would be for a particular model and he said I'm not sure. I asked if he could possibly find out for me and his response was that he could call me the following Monday or Tuesday. I decided right then and there that this business didn't deserve my money. In my opinion, a vehicle is an investment and I expect all of my questions to be answered. I went to Bakersfield and drove my brand new van home the following Friday. So much for shopping local!
I had to have the wheel speed sensor replaced as well as... - digerati
I had to have the wheel speed sensor replaced as well as a few preventative maintenance services done at a total cost of almost $1000 with some discounts. However, I was high pressured in having the brakes replaced. I took my vehicle for a second opinion and I still have brake life left. The minimum thickness for the brake rotor was 1.230 for this vehicle, especially when cutting the metal to resurface the brakes. However, the actual thickness was 1.255. So, I still drive safely until anything changes in braking.
On the paperwork, the technician noted that I needed to have the air filter changed soon. However, I just replaced it a day before and I don't understand why I need replace it that soon.
Because of the high labor costs along with the high-pressure selling of the brakes as well as the air filter incorrect condition, I have doubts about the shop.
Although the service advisor seemed like a nice person, however that was my first visit to that shop and it could be my last with the troubles I had experienced.
With only 14,000 miles on my car, the battery went dead... - JaniceClark
With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.
I went in with my corvette that had been making weird... - corvetteman
I went in with my corvette that had been making weird engine noises for a while and because i was having a hard time getting the car into 1st gear. I had taken the car previously to other dealerships but they were not able to fix either problem. Luckily the technicians at Santa Monica Chevy were able to find and fix the problem on their first try and did so in only 4 days. Needless to say I was pleased with their service and their price as well.
They're either thieves or incapable of keeping your car safe - tourvader
This past Sunday, alternator problems left my car stalled on the side of the 101 in Thousand Oaks. We had it towed to Silver Star Buick GMC dealership and service center on the tow driver's recommendation. The repairs took until Tuesday. When I picked up my car, I'd already left Thousand Oaks when I noticed some items were missing from around my console. I called back to see if the mechanic could explain, but he guessed that no one in his shop "needed" a jar of quarters or pens, so they "probably" didn't take it. When I stopped, I discovered my entire trunk had been cleared out, save for some towels and other "junk" items. Apparently I have no recourse because I signed a document stating I'd removed all my valuables from the car and that the mechanics aren't required to notice things missing. Did they not notice items from inside my glove box strewn across my seat?
Apparently someone with the keys to my car OR someone who took advantage of it while it was unattended and unlocked on their lot managed to make off with all of the contents of my car (we're talking big beach coolers, a car jumper battery, a school backpack, a picnic basket, art supplies, bags of camping supplies, etc) without ANYONE noticing or ANYTHING captured on camera. Service manager. Dominic Coggiola, says they just don't have a camera pointed on their driveway, "so sorry!" Shame on you Silver Star.