Exceptional Service - Dsletten
The team at Paradise Buick GMC is phenomenal! Francisco was amazing on the floor with us and Jet worked diligently to get our deal done!
Top Reviewed Specialists At This Dealership
Happy customer - Jviveros
I got a call from Victoria for a buy back sale. She discussed the process and helped us choose a new car. She was very helpful and knowledgeable about the whole process. It was great to work with her from beginning to end.
Above and beyond! - Buicklove33
I had the pleasure of first running into Brian Noble when we walked on the lot. From the beginning he went above and beyond to get me into my dream car. He worked with us every step of the way and made us feel so comfortable! Thanks to Brian we were able to get a GREAT deal for my car and have amazing service!
I will definitely tell my friends and family about my wonderful experience!
Exceptional Service! - Erintukua
My Yukon XL started having some major issues late Monday night. First thing Tuesday, I had it towed into Boulevard and the service department was amazing. They called me with frequesnt updates, helped me find a rental vechicle and provided speedy service. Even with having to order a part, my car was ready the next day. Love Boulevard! I'm a customer for life!
Go see Crystal at Silver Star for your next Car! - Chelsee l D
Crystal was amazing through out our entire car buying process!
She made the usually tiring day enjoyable & even went the extra mile by keeping my 3 year old son happy & occupied while we were signing all our documents, which if you have children you understand how important that is for the parents.
Go see crystal! She is friendly, reliable & gets the job done :)
Awesome service and a great buying experience! - Jack01
The sales service reprecentative was very cordial and upfront. No gimics or falce statements. Most of the negotiation was quick and pleasant. I would highly recomend it. I may say that I found a real jewel in souther California. I would go back every day and twice on Sundays
SERVICE NIGHTMARE!!! - cydthekid11
MOSS BROS. BUICK GMC IS THE WORST! DO NOT GO TO THEM! I REPEAT DO NOT!!!! I bought a 2013 Buick Regal from them in 2015. I was very happy, it was my dream car. In 2016 I received an oil change from them. They did the standard fluid check, brake check, battery check as and everything was all good. Two days later, my car breaks down on the side of the road with a dead battery. There was so much corrosion on the battery. They NEVER checked my battery when I brought it in for the oil change! They also stopped giving me complimentary oil changes because I would not service my car through them, but when I bought the car, I was told I would receive lifetime complimentary oil changes.
NOW let’s fast forward to a month ago....
I took my car in on March 27th due to my check engine light being on. They had my car for a week. I picked my car up March 31st and paid $1,000.00 for the service. When I picked up my car, they told me everything was fine, and they didn't see anything else wrong. The next time I needed to bring the car in would be after 12,000 miles for a regular service. I didn't drive my car the rest of the day Saturday or Easter Sunday. Monday morning April 2nd, I start my car to go to work and it didn't start. I tried it again, this time it started and the check engine light was on. I had to take my car back to Moss Bros Buick GMC 2 days later. They stated I had a dead cell in my battery, and I needed to buy another part, which was the same part I bought when I brought the car in the week before. So this totaled up to $200.00. They also had my car for about 4 days for this issue. They even assured me after this incident my car is good to go.
Now I've had my car for a week and I'm driving home from work. The check engine light comes on for the 3rd time, the car is overheating, and I break down on the side of the freeway again!!! My car just completely SHUT OFF! I was in the WORST spot possible. The tow driver did not want to help me because I was in such a dangerous spot. I tow my car back to MOSS BROS. Now they are telling me I need a brand new engine and it's going to cost me $8,000.00 and GM (General Motors) is not paying for anything. My car has been there for 2 weeks now.
Great job - Burban9
Problem solved, truck is running smooth as a new truck should. Thank you for taking the extra step in looking into the technical bulletin. We will be back for future service needs.
Run Far Away! - elleanthony
I live out of town and saw a vehicle posted by this dealership on a website. On the website, the price was posted as one amount and so I called over two weeks trying to get something set up, so that I could come into town and purchase the vehicle. I spoke with two different people at this place trying to get the purchase done. They would not budge on the price, even through I am coming from a distance. They would do nothing to help get this vehicle to me, even though I ended up telling them I would pay the full purchase price. I kept trying to speak to someone in person and they would not answer the phone, but would text me the prices. About a week passed of trying to get something worked out, and after I told them I would pay the full price, they then texted me a "new price" for the car, which was higher than what was initially advertised. Run far away from this place. Unhelpful, uncooperative and they just don't care!
Rodrigo did a great job - Yvette123
Great job rodrigo and mechanic staff fixing my vehicle. Under warranty and recall . Time was efficient and charge was fair. Beyond the call of duty very efficient.
Disappointed in Every Way - James
So many bad things about this dealership I don't know where to start. I contacted Penske interested in a used car they had listed on several sites. The internet manager asks me to come over and says he'll have the car ready for me to test drive. I drop by early the next morning and car is nowhere to be found. After a while, the rep claims the car is at the Mazda dealership getting service for 3 separate recalls and won't be ready for a week. Says he's sorry for wasting my time but that he'll let me know when it comes back. I said OK I understand...just call me when it's ready and I'll come by again. I wrote him an email stating the same.
A week passes by and no contact or update. I notice the car listing was raised by $3k and shortly after taken off from all the listing websites. I asked the rep what happened and he says the car was sold on his day off. Based on the reviews here, I have no doubt that's a lie and I'll never know what really happened.
Don't waste your time here. Take your money somewhere else where the staff treats you with respect and honesty.
Excellent Service Department Manager at Greuber Buick - Angie..
I have been going to Greiner Buick GMC in Victorville CA. for many years, and I wanted to thank my Service Manager Gabriel Duron for his EXCELLENT quality of service that he provides me. When my car needs work or just on my service maintenance of my vehicle, he is very courteous, and always greets me with a smile, he makes me feel important and his very concern with any situation I may have in repairing my vehicle. He communicates easily of the process of work that needs to be done, and keeps me updated of my service. I would not bring my vehicle to any other place to be worked on other than Griener, solely for the purpose of the service and honesty and quality, I receive from Gabriel (Gabe) and all the other service personnel working in the service department … I applaud you Gabe, for your excellent performance there at Griener......( a loyal customer Angie Pedregon)
So efficient ! - Hugolink01
Called on a Saturday morning to see if they had time for an oil change. The gentleman who answered the phone said he would be able to help me on the same day! I drove over and he took my car in right away. Called me in about an hour (maybe less) and said they were done. When I picked it up, it was waiting for me and they even washed it. Mark was ver pleasant to work with.
Fast easy and Friendly - danielortiz02
I’ve bought many cars before and I usually don’t like salespeople because they cannot be trusted. But I had a very different experience at Cerritos GMC Penske. I was helped by a very young guy named Diego Alvarez who’s the Internet Supervisor and he was quick and easy to work with. I had already shopped at Hardin GMC in Tustin the day before and I knew some what the rebates and the type of deal I can get for my Canyon. When I asked Diego to provide me with his best offer he took me to his office and printed the Invoice of the Canyon I wanted. He gave me a price $1,100 cheaper than the other dealer and broke Down the rebates for me. He was honest about what APR I can get and he also told me that he’ll honor the quote he gave me until the end of the month. I was unable to return for the Memorial Day weekend but I will for sure go back for the 4th of July weekend to buy a truck from him. I can appreciate friendly and honest customer service.
Lack of customer service all around! - Bad experience 2017
From the onset of my lease turn in, to my new vehicle lease pricing, this dealership denied the national ad price from television with a screen shot from my phone, then the business office did not pay GM Financial the correct price for my 2015 Encore turned in, causing me to be harassed by GMF for 2 months resulting in a negative hit on my credit report and embarrassing calls to my employer. I will not do business with them again!
Bring back your original Customer Service - So.Cal. Gal
I sure miss Ed Fowler! Mariah took his position, she was great, no complaints!
I do believe Dutton needs to go back to their use to be Customer Service! I live in Rancho, I need someone to come out and pick me up if my SUV needs to stay for an extra day, VERY inconvenient. I will have to consider this if I purchase my next SUV from Dutton. I do hope they reconsider Customer Service. Do not start being like Mark Christopher, 5 miles from my home, that would be very SAD!
Horrible parts service and customer relations WARNING!!!!! - Robert A Weedman
Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 days as promised via the parts counter. Vehicle took over 2 1/2 weeks to make it to the shop after it was ordered. Do not trust what they say and would not cover rental costs but where happy to say sorry we will take 100 off for your troubles. WARNING!!!! DO NOT BELIEVE WHAT YOUR TOLD FROM HERE! Bad service and gave several chances to make it right. I've been around shops all my life and can believe they would treat a customer who spends thousands on a part so horrible... You have been warned.....
I leased 2 Buick Envision from this dealer within a month pe - khathuy
I recently leased 2 of the 2017 Buick Envision from this dealer. One was on 10/26 and one on 11/16. One is the Preferred model and the other is the Essence model. Tommy Barnes, the manager went out of his way to offer me a price that i can't refuse. Blake, the salesperson, is also helpful in every aspect and help me with the Costco rebate. Katrina, from FInance, is also helpful by quickly get you in and out for the paperwork without any gimmick sale pressure. It should be noted that I did shop 4 others dealers before decided to buy both cars here. At the end of the day, the final price is the key factor and the way you were treated at the dealer matters. Prior to a final price, I constantly text back and forth with Tommy and he never failed to provide a reply. That's what i call customer service. Other may had bad experience but i had wonderful experience with this dealer.
THEY ARE A ROTTEN BUNCH OF LIARS & THIEVES... NO INTEGRITY!! - Sophiesmom2
I took car in for oil change & service. Oil change NOT completed, (I guess because it is a free service), & now there is fluid or oil drops coming out the bottom of the car. The next day, I checked the oil myself. The only oil in the engine was black & thick, like tar. Clearly, NO OIL CHANGE WAS PERFORMED!!! I now have to commute & go back a 2nd time. I called & spoke to Mark, service manager. During our conversation on phone, he tried stating that it was my fault because I hadn't been there in awhile, (I WONDER WHY)?!?!?! He accepted NO RESPONSIBILITY for any wrong doing. When I take car back, I will only allow them to complete the oil change & find the reason for the leak from the bottom. I will be watching EVERY move they make & I WILL NEVER RETURN TO THAT MESS, EVER AGAIN!!!
Pre-Owned Certified Purchase Loss.... - JT
I bought a pre-owned certified Buick Verano. I live in San Diego and put 4000 miles on the vehicle in about 9 months. I brought it into a GM dealer in San Diego and was told the rotors were so bad they needed to be replaced. They were in such bad shape they couldn't even be re-surfaced though the brake pads were exactly the same measurement when I bought the vehicle. I am 42 yo and have never burned a rotor, let alone in 4000 miles. I called Hardin to give them an opportunity to help and both the sales manager and service manager told me that it was too bad, my fault and were rude. The culture of GM's customer service is something out of a 1970s car lot and no wonder why they are in trouble and can't get a younger buyer base. It has nothing to do with the product and everything with their culture. GO SOMEWHERE ELSE TO PURCHASE A VEHICLE and think twice before you buy GM.
Dealers, you mean stealers!! - Britt888
I have a 2014 terrain which I've only serviced at casa de Cadillac. Alex is the service advisor and Eric is the service gentleman i was working with. On Christmas Eve I started my vehicle in the target parking lot and proceeded to drive, it made a puttering sound and refused to drive in the drive position. I turned the vehicle off and on only to have the same thing happen again. My car ended up dieing. My brother came with his car reader to see what the issue was. He detected a few issues with the camshaft cylinoide. We end up taking it to the service yard where it would be inspected on Tuesday the 26th at 8:30am. I received information on the vehicle around 3 in the afternoon stating that the mass air flow sensor was bad and needed to be replaced. $297 this would cost. I spoke to Eric several times regarding the camshaft cylinoide and my conserns that the problem wasn't being fixed properly. He gave me his word and said my brother was "putting stuff in my head." I again said i was concerned but I trusted his word because, isn't this why we take it to a dealership??? For piece of mind??? They released my car to me around 5pm. Today is December 28th, at my sons preschool my car did the exact same thing!!!! I reversed from my parking spot, and when I went to drive it wouldn't go. same exact thing it did the first time! So my brother comes back with his reader and again same freaking issue!!!!! So we get it to casa de Cadillac and I'm furious!! I have to be at work and they have no loaner car for me. Surprise!! So my awesome brother drove me!! Thank god! So I wait for a call, i missed it by 2 minutes, I called right back thinking they didn't leave a message. Of course he was now with a customer and couldn't take my call. When i got off i received a message from Eric stating the part was under warranty and they were test driving it now. He then says "oh and you also have a slow acid leak on your battery, you might want to have your brother change that." I thought are you freaking kidding me!! You had my car all day on the 26th and not once did anyone mention a battery???? You let me leave the shop in a dangerous situation!!! HORRIBLE!! I drove off with your guarantee I was safe! You didn't even consent with me prior to changing any repairs the second time, not even and explanation!! So when I got to the shop there was a lot of explaining to do on your end! WHAT DID YOU FIX that was now under warranty?? WHY WASN'T I told about the battery on Tuesday? WHY WASN'T I given the option to fix it? Oh wait because you guys know your ripping people off!!! You had taken me for $297 dollars for a $40 part!!! They were definety nervous and I didn't pay a dime. They admitted to there bad by not telling me about the battery, but now the trust is gone. I will not be bringing my car to this dealership and I suggest whom ever reads this take this as a warning! I will be reporting this, , so hopefully they take better care of your car. These greedy corporations take advantage of us because they think we don't know what's going on. It has to stop!!
Worst customer service - Jes123
They dont keep there promises they dont care about customers only money....they dont try to acknowledge you unless its convenient for them...they could give me the car for free and i wouldn't take it just not to deal with them.
Bait and Switch - False Advertising - jnr
Dealer website advertises the GMC Canyon SLE shortbed at $249 a month for a 24 month lease, with $2000 down as part of a GMC special offer. Only requirements are good credit and that you own or lease a competitors vehicle from 1999 or newer, and that you do the deal by April 30. I own other vehicles, and my credit score is excellent. Make an appointment, go test drive the advertised truck which even has a $249/month sign on its windshield. Try to make the deal, and the salesman comes back something like $375 a month and $1400 down FOR THE SAME VEHICLE AS ADVERTISED. This is illegal. I walked out.
I spoke with a salesman on a Friday evening about buying... - minivan lady
I spoke with a salesman on a Friday evening about buying a new van. I asked what colors it came in and he handed me a brochure. I asked him what the "out the door" price would be for a particular model and he said I'm not sure. I asked if he could possibly find out for me and his response was that he could call me the following Monday or Tuesday. I decided right then and there that this business didn't deserve my money. In my opinion, a vehicle is an investment and I expect all of my questions to be answered. I went to Bakersfield and drove my brand new van home the following Friday. So much for shopping local!
I had to have the wheel speed sensor replaced as well as... - digerati
I had to have the wheel speed sensor replaced as well as a few preventative maintenance services done at a total cost of almost $1000 with some discounts. However, I was high pressured in having the brakes replaced. I took my vehicle for a second opinion and I still have brake life left. The minimum thickness for the brake rotor was 1.230 for this vehicle, especially when cutting the metal to resurface the brakes. However, the actual thickness was 1.255. So, I still drive safely until anything changes in braking.
On the paperwork, the technician noted that I needed to have the air filter changed soon. However, I just replaced it a day before and I don't understand why I need replace it that soon.
Because of the high labor costs along with the high-pressure selling of the brakes as well as the air filter incorrect condition, I have doubts about the shop.
Although the service advisor seemed like a nice person, however that was my first visit to that shop and it could be my last with the troubles I had experienced.
With only 14,000 miles on my car, the battery went dead... - JaniceClark
With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.