Very satisfied - Car
Jay was pleasant, knowledgeable, courteous and a joy to work with. Anthony was also very supportive.
Michael in financing was organized, very knowledgeable and made the transaction simple.
The only disappointment was that when we pick up the pre owned certified car... the tire pressure warning light was on and the control screen was defective. How does that happen when this car sat on the floor with a 172point inspection done???
Having to come back for repairs is a inconvenience.
Otherwise the experience was pleasant.
MaryAnne and Dave Scarponi
You have an exceptional team. They located my dream car. - Lisa C
I am extremely happy! Here is a copy of my
I am writing this review because I had an exceptional experience at the Suburban Cadillac GMC Costa Mesa dealership. I want everyone to be aware of the outstanding staff they have there.
I just purchased a Cadillac xt5 from Suburban Cadillac in Costa Mesa. They definitely deserve a 5-star review in all areas. My salesman, Aaron Buchholz went above and beyond to locate the vehicle of my dreams because they did not have it in stock. The negotiation went smooth and I received an excellent deal! Aaron is definitely an asset to the company. During my visit, I also met with Ken. He is also one of the nicest guys you'll ever meet! Extremely helpful, and made sure I was educated on all the Advanced Equipment in the vehicle before I left. He is known as magic Ken, and is truly a magical human being. The financing procedure went fantastic through Larry. Larry was all so wonderful. I've never liked dealing with the financial end of it, because they're usually real pushy. Larry was not! He was extremely helpful and I got exactly what I needed. I recommend that anybody interested in purchasing a vehicle,
ask for Aaron Buchholz as their salesman and he will start the process. You will leave extremely happy! There is no way that this team could receive a review less than five stars!!
Exceptional - GMCGuy
Mark Hansen and Paradise GMC exceeded my expectations and changed the way I will buy future automobiles. Fast, friendly and awesome customer service, Thanks Mark!!
Top Notch Service at Mark Christopher Auto Center in Ontario - mnunez
We have purchased many many vehicles here at Mark Christopher. Several family members and every single time it's a pleasure and not a task. Mark Christopher provides 150% customer satisfaction. All the staff at Mark Christopher and especially Imad, Carl, Hector and Sam were Awesome. Not to mention the cars we have purchased throughout the years have gotten us safely and efficiently from point A to point Z.
Thanks so much for always providing such Top Notch Service!!!!!!!!!!!!!!!!!!!!!!
This is how ALL GM's should treat their customers !!! - CTS2016
Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experience! It was quick, no hassle and everyone was friendly and knowledgeable.
We met the General Manager, Catherine Sommerville, who personally thanked us for buying our Cadillac though them and made sure we were being taken care of. I will definitely recommend purchasing a vehicle from this location to my friends and family.
Has a good atmosphere and the vibe feels really good
Exceptional Service! - Erintukua
My Yukon XL started having some major issues late Monday night. First thing Tuesday, I had it towed into Boulevard and the service department was amazing. They called me with frequesnt updates, helped me find a rental vechicle and provided speedy service. Even with having to order a part, my car was ready the next day. Love Boulevard! I'm a customer for life!
5 star treatment and process - JohnRambo
Very smooth process . Walked in , sat me down and asked me questions of what I was looking for and actually listened to me . Pulled up the right vehicle for me and dropped it off at my home and also singed contracts at the same time . No waiting
Friendly and Professional - Victoria L
Moss Bros. in Moreno Valley is always friendly and professional. While waiting for my car service to be finished, every employee that walks by you says a friendly hello and asks if everything is going well, very comfortable setting.
Daniel in the parts dept. is very friendly, helpful and takes care of you. Jeromy and Sarah in the Service Dept. are friendly and professional. If you are looking for a great salesman/information go to guy it's Richard Latham.
Keep up the friendly, good work!
Very Disappointed - Chema
I did receive a certificate via email for oil change for $49.95. So I took my vehicle to the dealer and when I was going to pay, I showed the certificate to the cashier and she told me that it wasn't good because they put synthetic oil in my pickup. The certificate says AC Delco delxos1 full synthetic oil. But still she told again that it wasn't good for the oil change. So I had to pay the full price. This incident caused me a lot of frustration and disappointment.
Bad sales - Bala
Very bad Dealership. I bought a car in July 29. 2017. They recommended to use their finance which will be pre approved for me. I bought the car and after a week i noticed they did 13 credit inquiries for the purchase. I contacted the dealership and asked for the reason. I was told to talk to finance team and when i contacted finance team they tell me to talk to sales team. When i talk to sales they tell me to talk to finance. I am just going back and forth without any sold answer. This has affected my credit score badly. PLEASE BE AWARE BEFORE ANY PURCHASE.
Inspect your car thoroughly and don't trust what you sign - pie146
My husband and I went into Greiner based on family recommendation. I didn't even look at any other lots. My husband and I bought the car we wanted and Andrew Anthony was AMAZING. Super awesome man. We were very happy with our purchase. We drove the car home and didn't go out until the next day when excitedly took it to my parents house (we didn't stop at a gas station). My father noticed that there was some damage to the front and back fender to the car both on the passenger side. He wanted to know why I had bought a car that had been in a wreck. I told him according to the car facts report I received it hadn't. So that night I emailed Andrew with pics of the damage. He showed him manager and had me come in to have his body guy take a look. According to his shop the back fender damage they would fix but not the front. That the damage in the front was ours. I explained it was not possible as I emailed him within 48 hours and nothing had happened to the car. We were willing to eat the front damage (since our insurance deductible is low) but the problem didn't end there. We went to turn in some pay stubs which the finance guy emailed us and asked us to bring in. Once we sat down he told us he made us a great deal! He lowered our payment and even though our interest rate went up we were (according to him) getting a good deal.He then he handed us pens to sign while he went on and on about the discounts he got us. What he didn't tell us is he took off our warranty (which was like the number one thing we wanted.) I won't lie after that we got very upset and went from polite to kind of loud. Our fault, should have had better control but we were clearly being SCAMMED! When we called him on it he gave us a speech about how he cares about the customer and he would fix it. He left and then came back and gave us an ultimatum either sign this and have them only fix half the car of nothing. I know care finance was changed but I said from day one that I wouldn't drive the car off the lot unless they could guarantee the parameters. I offered to put money down and come back when the banks were open since it was a Sunday. Daniel the finance guy told me this bank was open and nothing would change and if it did I would know immediately. We came back over a week later and he said nothing. We exchanged emails yesterday and nothing was said. Like I said I we could have been calmer but we didn't cuss out or threaten anyone or anything like that but now we were really upset. He then got pissed, because we turned in our keys, and said we didn't qualify for the loan and that's why he "redid it" and that's our fault. He also informed us since we said that this all seemed shady that he didn't want our business. I find that hard to believe considering he hadn't verified our income, we had the cover over a week, and he didn't say anything that magically we don't qualify. I'm sorry folks but when it's my money I won't be scammed. My only regret is Andrew the nice sales man is now screwed out of a commission which he earned. Before this I would have recommended them but now, stay away they are no longer honest.
Best Deal and Honest Salesman - Apex Fire
We have excellent experience thy offer me very good deal, I have to drive from Pasadena "My City" to Valencia to buy my GMC and worth it to drive... Since Pasadena GMC never give you deal and good service.
Professional and comfortable - CadiCyrus77
This dealership does a great job in both the service and sales department. Everybody is always friendly with me and they are happy to discuss whatever issues, comments or preferences I have. As long as RJ price is right, I’ve been converted to a Cadillac man.
Bad sales department - Manic
Everything there was a gimmick, try buy the add car, are living out of town and buying a car from them, why advertise a price you won't honor...then hid behind you desk. Even the employees seem to bad mouth the dealer, don't buy the warranty, when it comes time to use it nothing is covered, packs on packs that all I was hearing, and have working for a dealer I know what that means....
Cadillac CT6 Service - Damion
The service advisors were helpful and ready to help explain any concerns that I have with my vehicle. When a part needed to be ordered they took care of it expeditiously. Great service.
Worst customer service - Jes123
They dont keep there promises they dont care about customers only money....they dont try to acknowledge you unless its convenient for them...they could give me the car for free and i wouldn't take it just not to deal with them.
Horrible parts service and customer relations WARNING!!!!! - Robert A Weedman
Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 days as promised via the parts counter. Vehicle took over 2 1/2 weeks to make it to the shop after it was ordered. Do not trust what they say and would not cover rental costs but where happy to say sorry we will take 100 off for your troubles. WARNING!!!! DO NOT BELIEVE WHAT YOUR TOLD FROM HERE! Bad service and gave several chances to make it right. I've been around shops all my life and can believe they would treat a customer who spends thousands on a part so horrible... You have been warned.....
Great buying experience - Happy Gal
My Sister and I went there to look at cars. Michael our salesman was great. Very nice and answer our questions about each vehicle we drove. We left that night wondering if we should buy a car or keep test driving. The next day I got a call from Michael asking me to stop by and check out a Buick Envision. I drove it and loved it. I wanted to keep my payments lower than what they offered at first. Diego came In and kept working the numbers till we came to a payment I was happy with. Everyone I worked with was friendly and very helpful. I would recommend this dealership. Ask for Michael Ortega when you go by. He's great to work with.
Warranty lies - Nicoleski
Had such a great experience buying my Chevy Silverado, I figured my next encounter with Diamond Hills Chevy would be just as good. WRONG! I was conned into buying the most expensive warranty they offer, the salesman explaining it's bumper to bumper and I wouldn't pay a dime! And it's SO convenient because you get a rental car no matter what! Fast forward to today (4 months of owning my truck) and the AC has leaked and flooded my interior. Turns out my "super awesome warranty" somehow doesn't exist and now I have to pay a $200 deductible for them to look at my truck. And the icing on the cake is I have to sit there and wait for them to diagnose the issue and time frame to be fixed before they'll give me a rental car. Because we can all just go into work late, right? So why don't I go talk to the people that sold me the warranty and did my paperwork? Oh because CONVENIENTLY neither of them work there anymore. Talk about getting taken advantage of... what a waste of money for this useless warranty. My actual salesperson was fantastic (not the one that sold the warranty, but the one that sold the actual truck)... so if you decide to come here just skip out on anything extra!
Pre-Owned Certified Purchase Loss.... - JT
I bought a pre-owned certified Buick Verano. I live in San Diego and put 4000 miles on the vehicle in about 9 months. I brought it into a GM dealer in San Diego and was told the rotors were so bad they needed to be replaced. They were in such bad shape they couldn't even be re-surfaced though the brake pads were exactly the same measurement when I bought the vehicle. I am 42 yo and have never burned a rotor, let alone in 4000 miles. I called Hardin to give them an opportunity to help and both the sales manager and service manager told me that it was too bad, my fault and were rude. The culture of GM's customer service is something out of a 1970s car lot and no wonder why they are in trouble and can't get a younger buyer base. It has nothing to do with the product and everything with their culture. GO SOMEWHERE ELSE TO PURCHASE A VEHICLE and think twice before you buy GM.
Deceptive business practices--be careful! - teomart
Purchased Escalade from Casa last week and was told prior to purchasing the car that it had 2 9" DVD screens. This was also stated on the web page for the very car I purchased. When I got there, there was just one drop down screen. I referred them to website that said differently, and then even printed out a build for my car, which also states that it should have 2 9" screens. I was told to contact GM and they would sort it out for me. GM said that Casa independently manages its website and its content. Talked to sales manager at Casa and he said he would help me with this, never heard back from him.
I was told by finance person, in writing, that the optional tire/wheel coverage had unlimited coverage. Then I learn that it does not.
Very deceptive. Be careful.
They are CROOKS... - JWin95
Took my Silverado in to have them review an oil light issue. Within 30 minutes of dropping off my vehicle, this establishment came to the conclusion that i needed a new motor...less time than it takes to do an oil change! Truck only has 100K miles on it, keep up on maintenance, no knocking, black oil, no overheating...nothing. Took it to Connell Chevrolet in OC and an new oil Sensor and oil valve filter later, truck runs perfectly.
They are Crooks, can't be trusted and will take advantage of you...you've been warned.
I tried to buy a car - Mark
Expressed interest in a truck a week ago and asked if they could work me up pricing and email it to me because I was leaving town to celebrate my dads 88th birthday. But I would call when I received it to discuss and would be back to finalize a deal on Monday.
They said great and they would email me within the next couple hours.
I never received an email. I called on Sunday and they still had the truck & he would get the payment & pricing info to me. I did not receive it.
I called again on Monday and they apologized and said he would send it out asap. I finally received a full price paper without the extended warranty I asked for & without payment options at 7pm. I called to salesman & asked if they could do better & please add what i requested. He said he would talk to another manager who could probably work a better deal.
No response on Tuesday or Wednesday finally called again today (Thursday) and the salesman was off. Asked for the sales manager, he said he would call me back in 10 min. Finally called me back 2 hrs later & i missed the call. Called back 2 hours after he left the message and he said that they just sold the truck for full price. He made it sound like it was my fault cause I didn't want to pay the sticker price. I never once said I wouldn't pay full price, but who in their right mind doesn't try to negotiate?
I have never in all the years of buying cars have I meet a dealership not interested in selling a vehicle.
I will NEVER buy a car from this dealership!
I had to have the wheel speed sensor replaced as well as... - digerati
I had to have the wheel speed sensor replaced as well as a few preventative maintenance services done at a total cost of almost $1000 with some discounts. However, I was high pressured in having the brakes replaced. I took my vehicle for a second opinion and I still have brake life left. The minimum thickness for the brake rotor was 1.230 for this vehicle, especially when cutting the metal to resurface the brakes. However, the actual thickness was 1.255. So, I still drive safely until anything changes in braking.
On the paperwork, the technician noted that I needed to have the air filter changed soon. However, I just replaced it a day before and I don't understand why I need replace it that soon.
Because of the high labor costs along with the high-pressure selling of the brakes as well as the air filter incorrect condition, I have doubts about the shop.
Although the service advisor seemed like a nice person, however that was my first visit to that shop and it could be my last with the troubles I had experienced.
They're either thieves or incapable of keeping your car safe - tourvader
This past Sunday, alternator problems left my car stalled on the side of the 101 in Thousand Oaks. We had it towed to Silver Star Buick GMC dealership and service center on the tow driver's recommendation. The repairs took until Tuesday. When I picked up my car, I'd already left Thousand Oaks when I noticed some items were missing from around my console. I called back to see if the mechanic could explain, but he guessed that no one in his shop "needed" a jar of quarters or pens, so they "probably" didn't take it. When I stopped, I discovered my entire trunk had been cleared out, save for some towels and other "junk" items. Apparently I have no recourse because I signed a document stating I'd removed all my valuables from the car and that the mechanics aren't required to notice things missing. Did they not notice items from inside my glove box strewn across my seat?
Apparently someone with the keys to my car OR someone who took advantage of it while it was unattended and unlocked on their lot managed to make off with all of the contents of my car (we're talking big beach coolers, a car jumper battery, a school backpack, a picnic basket, art supplies, bags of camping supplies, etc) without ANYONE noticing or ANYTHING captured on camera. Service manager. Dominic Coggiola, says they just don't have a camera pointed on their driveway, "so sorry!" Shame on you Silver Star.