Exceptional customer service. - Mike 1
I purchased my GMC Sierra SLT approximately 6 months ago and from the moment I walked onto the show room floor Allen has proven to be nothing but professional, from sales to service. My most recent experience was for my first free oil change and tire rotation. My family and I were set to leave town for the weekend and Without an appointment and little time Allen Cadillac had me in and out with a wash in less than hour.
Top Reviewed Specialists At This Dealership
Cadillac & GMC Sales Consultant
Best experience - Yurmc
Best experience I have ever had! Everything went smoothly. The minute I walked in my sales rep was extremely friendly and he showed me the exact vehicle I wanted and was very knowledgeable. The whole transaction was effortless. Thank you to everyone involved I was treated like royalty. Will refer all my friends and family here and looking forward to my next purchase! :)
Exceptional Service! - Erintukua
My Yukon XL started having some major issues late Monday night. First thing Tuesday, I had it towed into Boulevard and the service department was amazing. They called me with frequesnt updates, helped me find a rental vechicle and provided speedy service. Even with having to order a part, my car was ready the next day. Love Boulevard! I'm a customer for life!
Gmc trrain - Kami
Fantastic place, great customer service!
This dealership was top notch! Crystal was just making sure I purchased the car I was most comfortable with. Cristal gave me suggestions.
So professional and quick.
I would highly recommend crystal to anyone who is looking for a new vehicle
5 star treatment and process - JohnRambo
Very smooth process . Walked in , sat me down and asked me questions of what I was looking for and actually listened to me . Pulled up the right vehicle for me and dropped it off at my home and also singed contracts at the same time . No waiting
This is the way purchasing any new vehicle should be! - dave@GMEI
Mike Hacken was excellent to work with. Mike came to our business to took care of everything from start to finish. The truck was delivered to our door then Mike took the time to go over the details of the truck." Excellent customer service" A great truck buying experience.
Kind and helpful - Bev Button
I want to say thank you to Paradise Buick GMC for your patience in dealing with a senior client. Thank you Manny Garcia for helping me find a good deal and great vehicle and allowing me to take a couple days to think about it.
Awesome experience - Jaime1108
Could not have been easier from start to finish!!!!! I would highly recommend Moss Bros to anyone looking for a new car! The customer service is like no other dealership that I have been to.
Great job - Burban9
Problem solved, truck is running smooth as a new truck should. Thank you for taking the extra step in looking into the technical bulletin. We will be back for future service needs.
Run Far Away! - elleanthony
I live out of town and saw a vehicle posted by this dealership on a website. On the website, the price was posted as one amount and so I called over two weeks trying to get something set up, so that I could come into town and purchase the vehicle. I spoke with two different people at this place trying to get the purchase done. They would not budge on the price, even through I am coming from a distance. They would do nothing to help get this vehicle to me, even though I ended up telling them I would pay the full purchase price. I kept trying to speak to someone in person and they would not answer the phone, but would text me the prices. About a week passed of trying to get something worked out, and after I told them I would pay the full price, they then texted me a "new price" for the car, which was higher than what was initially advertised. Run far away from this place. Unhelpful, uncooperative and they just don't care!
Professional easy servicing for my GMC Acadia - Service
I was pleasantly surprised at the ease of dropping my car for warranty work. The drive is spacious and all the employees moved swiftly to keep the customers experience positive. I liked the cleanliness of the area to deal with the customer service department. I loved that an u We was setup for me immediately upon completion of paperwork!! Impressed
So efficient ! - Hugolink01
Called on a Saturday morning to see if they had time for an oil change. The gentleman who answered the phone said he would be able to help me on the same day! I drove over and he took my car in right away. Called me in about an hour (maybe less) and said they were done. When I picked it up, it was waiting for me and they even washed it. Mark was ver pleasant to work with.
Service department rip off - CamaroSS
I had a bolt fall out of my RF brake caliper. They fixed it in about a half hour. Cost of the bolt was $10.84. My bill: $297. You do the math. Avoid this place!
Fast easy and Friendly - danielortiz02
I’ve bought many cars before and I usually don’t like salespeople because they cannot be trusted. But I had a very different experience at Cerritos GMC Penske. I was helped by a very young guy named Diego Alvarez who’s the Internet Supervisor and he was quick and easy to work with. I had already shopped at Hardin GMC in Tustin the day before and I knew some what the rebates and the type of deal I can get for my Canyon. When I asked Diego to provide me with his best offer he took me to his office and printed the Invoice of the Canyon I wanted. He gave me a price $1,100 cheaper than the other dealer and broke Down the rebates for me. He was honest about what APR I can get and he also told me that he’ll honor the quote he gave me until the end of the month. I was unable to return for the Memorial Day weekend but I will for sure go back for the 4th of July weekend to buy a truck from him. I can appreciate friendly and honest customer service.
Excellent customer service - Brown123caddy
My salesman was TIM Carney. He gave a professional overview of my vehicle and he made the sales experience non over bearing and was willing to help any way he could. I 2as not looking to buy that day, but him and the staff made it happen for me inna short amount of time. Very pleased. Would definitely recommend Dutton GMC!
Lack of customer service all around! - Bad experience 2017
From the onset of my lease turn in, to my new vehicle lease pricing, this dealership denied the national ad price from television with a screen shot from my phone, then the business office did not pay GM Financial the correct price for my 2015 Encore turned in, causing me to be harassed by GMF for 2 months resulting in a negative hit on my credit report and embarrassing calls to my employer. I will not do business with them again!
Horrible parts service and customer relations WARNING!!!!! - Robert A Weedman
Horrible parts department service. Had my vehicle break down on the hwy on my way to AZ. Trusted the parts department to get the engine within 7-10 days as promised via the parts counter. Vehicle took over 2 1/2 weeks to make it to the shop after it was ordered. Do not trust what they say and would not cover rental costs but where happy to say sorry we will take 100 off for your troubles. WARNING!!!! DO NOT BELIEVE WHAT YOUR TOLD FROM HERE! Bad service and gave several chances to make it right. I've been around shops all my life and can believe they would treat a customer who spends thousands on a part so horrible... You have been warned.....
Poor cleanliness, unanswered questions, in service dept - tarzan
I have taken my 2008 GMC 2500 HD to this dealer a few times over the last couple of years for service. I have experienced first hand that they do not use protective seat covers to keep dirt and grease off my seats. I even brought in my own plastic seat covers only to have them missing when I picked up my truck (they don't know what happened to them). I have had a few puzzling repairs made with unusual diagnosis and comments, (defective factory fuel filter, water pump, air bag, window washer fluid heater, etc. and oil change). They even forgot to reset the oil change indicator and rotate my tires. My truck only has 40k miles on it. Just seems strange for a dealer to have these issues. I'm going to try another dealer ASAP.
nightmare - PANCHITO123321
My husband and I went to Greiner looking for a enclave , we had a 2017 4 runner to trade in , first of all the lady who help us Stephanie Russ) regretful to work with her , she was always in a hurry , even eaten during the deal , she brought the contract documents on to a little square customer waiting room to sign the papers in that office , when we supposed to sign in an office where they explain to you step by step, she not even took her time to explain everything on the new car apps.
and if that was not enough when she call to verify the 4 runner due she dint get the right amount and she just pay what the person on the other line told her , instead of check on line to be sure of the total due amount ( which is the right way to do it ) , now I get stuck with almost $ 2,000.00 that I have to pay out of my pocket , I call many times to toyota financial and they explained to me over and over again that it is Greiner responsibility to pay that amount , after bI call and talk to greiner financial, they insist that Im the responsable on that balance due amount ....I deeply regret stop by this place , I will do whatever is necessary to keep friends and family away from this Greiner Buick GMC dealer so they dont have to go with same nightmare I went trough
I leased 2 Buick Envision from this dealer within a month pe - khathuy
I recently leased 2 of the 2017 Buick Envision from this dealer. One was on 10/26 and one on 11/16. One is the Preferred model and the other is the Essence model. Tommy Barnes, the manager went out of his way to offer me a price that i can't refuse. Blake, the salesperson, is also helpful in every aspect and help me with the Costco rebate. Katrina, from FInance, is also helpful by quickly get you in and out for the paperwork without any gimmick sale pressure. It should be noted that I did shop 4 others dealers before decided to buy both cars here. At the end of the day, the final price is the key factor and the way you were treated at the dealer matters. Prior to a final price, I constantly text back and forth with Tommy and he never failed to provide a reply. That's what i call customer service. Other may had bad experience but i had wonderful experience with this dealer.
Disappointed in Every Way - James
So many bad things about this dealership I don't know where to start. I contacted Penske interested in a used car they had listed on several sites. The internet manager asks me to come over and says he'll have the car ready for me to test drive. I drop by early the next morning and car is nowhere to be found. After a while, the rep claims the car is at the Mazda dealership getting service for 3 separate recalls and won't be ready for a week. Says he's sorry for wasting my time but that he'll let me know when it comes back. I said OK I understand...just call me when it's ready and I'll come by again. I wrote him an email stating the same.
A week passes by and no contact or update. I notice the car listing was raised by $3k and shortly after taken off from all the listing websites. I asked the rep what happened and he says the car was sold on his day off. Based on the reviews here, I have no doubt that's a lie and I'll never know what really happened.
Don't waste your time here. Take your money somewhere else where the staff treats you with respect and honesty.
Wonderful Sales Advisor Lisa Sanchez - Midtown Atlanta
Great Atmosphere with no pressure environment. Stopped in on a whim while passing by.
Lisa Sanchez, was a delight to meet and what a true professional, she instantly made us feel comfortable.
Lisa has outstanding knowledge about the products and each vehicles differences.
Lisa was patient and offered immediate responses to the mired of questions on each vehicle we tested.
We immediately feel in love with one of the beautiful Cadillac’s.Lisa has us rethinking two other luxury’s car brands that are imported.
Equipment Missing - Daniel
Bought a 2017 Buick love the car, but had no floor matts or owners manual. Ask sale person about this he said get them for you on Friday when you come back. Did not happen! Two weeks now nothing and said they not doing anything for us. Had to go buy my own. Never going back!
Pre-Owned Certified Purchase Loss.... - JT
I bought a pre-owned certified Buick Verano. I live in San Diego and put 4000 miles on the vehicle in about 9 months. I brought it into a GM dealer in San Diego and was told the rotors were so bad they needed to be replaced. They were in such bad shape they couldn't even be re-surfaced though the brake pads were exactly the same measurement when I bought the vehicle. I am 42 yo and have never burned a rotor, let alone in 4000 miles. I called Hardin to give them an opportunity to help and both the sales manager and service manager told me that it was too bad, my fault and were rude. The culture of GM's customer service is something out of a 1970s car lot and no wonder why they are in trouble and can't get a younger buyer base. It has nothing to do with the product and everything with their culture. GO SOMEWHERE ELSE TO PURCHASE A VEHICLE and think twice before you buy GM.
Worst customer service - Jes123
They dont keep there promises they dont care about customers only money....they dont try to acknowledge you unless its convenient for them...they could give me the car for free and i wouldn't take it just not to deal with them.
Bait and Switch - False Advertising - jnr
Dealer website advertises the GMC Canyon SLE shortbed at $249 a month for a 24 month lease, with $2000 down as part of a GMC special offer. Only requirements are good credit and that you own or lease a competitors vehicle from 1999 or newer, and that you do the deal by April 30. I own other vehicles, and my credit score is excellent. Make an appointment, go test drive the advertised truck which even has a $249/month sign on its windshield. Try to make the deal, and the salesman comes back something like $375 a month and $1400 down FOR THE SAME VEHICLE AS ADVERTISED. This is illegal. I walked out.
I had to have the wheel speed sensor replaced as well as... - digerati
I had to have the wheel speed sensor replaced as well as a few preventative maintenance services done at a total cost of almost $1000 with some discounts. However, I was high pressured in having the brakes replaced. I took my vehicle for a second opinion and I still have brake life left. The minimum thickness for the brake rotor was 1.230 for this vehicle, especially when cutting the metal to resurface the brakes. However, the actual thickness was 1.255. So, I still drive safely until anything changes in braking.
On the paperwork, the technician noted that I needed to have the air filter changed soon. However, I just replaced it a day before and I don't understand why I need replace it that soon.
Because of the high labor costs along with the high-pressure selling of the brakes as well as the air filter incorrect condition, I have doubts about the shop.
Although the service advisor seemed like a nice person, however that was my first visit to that shop and it could be my last with the troubles I had experienced.