The Best! - robledov
I love coming to Infiniti because I know I will always get exceptional service. The Ontario location is new and oh so nice! Maurice is always my go to guy. I won’t do business with anyone else. He’s so knowledgeable in what he does and most of all I can tell he loves his customers. The feeling I get from him is he just wants to make his customer happy. This is my 4th purchase with Maurice and his service only improves with time. Thank you again my friend for being so loyal and for just being a genuine human being. Those are rare to come across now a days.
Manny, I cant forget about Manny. Always so nice seeing him and thank you again for being so welcoming and personable with myself and my husband. We always look forward to our visit to Infiniti because we know we’ll see Maurice and Manny. Happy holidays!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Good job - NETTEJOHNSON31
I didn’t have appointment. The gentleman that assist me was excellent. I didn’t purchase my car there but I will upgrade in the future. Very impressed
Great Customer Service - 2015Q50
I went in to buyout my lease of Infiniti Q50 and I was immediately approached by very friendly staff who helped me with the process of buying my car. Everything was very quick, no hassle, and we were done in less than an hour. I had gone in to that dealer before and was very impressed by how much they have changed. The customer service used to be very poor but it has changed since 3 years ago when I first went in to lease my car.
Matthew Hansen, the new General Manager has really changed things around for the better at this dealership. He is very customer service oriented and went above and beyond to meet our expectations. I was surprised that he personally came to talk to us while we were there and made sure everything was going smoothly. You could tell he cares about the customers and is looking to form a positive experience for everyone at the dealership including his employees. Since I have had Infiniti for a couple of years already, I had been to many diff dealerships, but I definitely recommend this dealership over the one in Thousand Oaks, Glendale or Monrovia.
Awesome deal!!!!! - Rsanchez86
I'm now a customer for life. I called in today and had an appt with Celia Cervantes. She was awesome. I had so many questions about the q50 and she answered all them. While I was in the showroom the General Manager Ali Khan took the time out of his busy day to come and greet me. He assured me I was in good hands. I worked out the deal I wanted in no time. The Finance Manager Mansoor Ali was just great. He explained to me the different protection packages and finance options available to me. In the very end when I got my car Celia had put a giant red bow on it so I can take a pic. Her attention to detail is unbelievable. Mr Khan the General Manager also walked outside to thanked me for my business. I really appreciate the time and effort they put on my awesome deal.
Service Department Melissa W. and Justin V. - amy taylor
Exceptional Service. I couldn't be happier. Both Melissa and Justin are professional, knowledgeable, and thorough. I will definitely make the drive from Orange to MV for the level of service they offer. :)))))
Great service experience - mjschneck
Nick and Brooke were great in service. They got my 2011 FX in for an oil change and I was out in less than an hour. I actually look forward to going there to get service because everyone is so nice and courteous. Thank you Metro!
TERRIBLE EXPERIENCE. - j
Leasing a q50.
My sales person JOMARI? Please change your sales person if you get him. FYI!!
I leased my car 6 months ago. I didn't get my second car key, which shouldn't happen. Regardless, he promised the keys will arrive in 48 hours!
IT'S BEEN 6 MONTHS!!!!!
I've been trying to get a hold of him for the past 6 months, feels like i'm at their mercy.
no respond, no call backs, no text...what did i do to get this kind of treatment????
So i had to get the another guy CLIFF WONG involved, he said he'll get someone to take care of it. NO CALL BACK..Just like the rest, they learn from their seniors! The line of operation sucks, terrible.
It's ridiculous! I get a call next day from RICARDO, that the key is in, so i went in.
Greeted by receptionist ARIANA, stinkiest attitude. For a receptionist, shame on her, doesn't even know how to smile, extremely rude. She's the first impression for this dealership, INFINITI, keep that in mind.
She send us to the service area, and we waited for an hour when it should be 30 mins to install the key to my car. The service guy comes back and tell me "the key doesn't work, let me see."
I can't believe it, just can't believe it.
JOEMARI comes in as if he doesn't owe me an apology, for the past 6 months....not going to deal with him anymore. He simple doesn't care, and not knowledgeable of what a PROFESSIONAL SALES PERSON IS. It's ok, POOR MANAGEMENT TRAINING.
Waited again, only to tell me they're trying another key; still not working.
FINALLY, they said they'll order me another key and come back tomorrow.
I'M A WORKING CLASS, JUST LIKE THEM!
I DON'T HAVE THE TIME FOR THEM ANYMORE! (keep in mind 6 months has passed!!!!!!)
So i went to the front and spoke to ARIANA again and she said "well manager is not here, go to the cashier department" NO I'M NOT!
ARIANA is going to have to work today, and pick up that phone and call someone!!!!!!!!! Poor little one, never dealt with an actual customer before.
PEZH, who is the general manager.
UNAWARE of anything for the life of him, comes out in slow motion and greets me as if i have the time in the world.
My sister talked to him, he is NOT aware of anything. he said "why is there no 2nd key the first place?" HE ASKED MY SISTER.
Well we don't know, we don't work for INFINITI! Go figure! GO ASK YOUR PEOPLE.
He said the key will arrive the following day, and got me another car and will drop off my q50 to me. He didn't want to talk to my upset sister on the phone, well, he doesn't have a choice! He's going to have to hear it!
Does it have to be like this? If everyone was more professional and well communicated, something so small wouldn't have blow into such a big mess.
point is, no one will be upset if proper things are taken care of, if customers are taken care of!
Nothing was taken care of! NOTHING!
THIS PLACE IS A WASTE OF MY TIME AND WILL NEVER COME BACK!
Best price with excellent hospitality - Mehrdad
After searching and going to three Infiniti Dealers nearby close to my home I finally received the lowest price for leasing a new Q50 just over the phone speaking to Delan and upon arriving I received an outstanding personal service by Edwin Alas.
Not only they honered the price quote over the phone but I also enjoyed the cordial and respect I had received which not too often you ger from any Auto dealership.
If you want the best price and quality service this is the one no matter how far you have to go. I drove from Los Angeles and to my suprise I also spoke to other buyers there from Santa Barbara stating exact same reasons as I had received.
recall - rm
llebe mi carro al dealer de cerritos infinity porke la garantia le iba cambiar las bolsas de aire bueno se las cambiaron pero cuando entregan el carro no lo revise al momento pero ese dia en la noche me di cuenta que tenia no tenia un pesado de pintura de enfrente como de unos 5 cm que se lo arancaron esa es una y adentro en el tablero le arancaron otro pedaso de la esquinita del tablero la verdad mi carro no es muy nuevo pero imaginense uno nuevo y es el dealer segun uno confia en ellos yo la verdad les recomiendo revisar su carro antes de tomarlo patras 0 estrellas para este dealer escuchen bien 0 estrellas mala esperiencia y ademas no se asen responsables por los danos que ellos asen
Terrible customer service - Matthew
I called and made an appointment for my first oil change. When I called and asked for a specific time, I informed the lady that I would need a loaner as I work need to return to work. I was told that was ok and she gave me a date when a loaner car would be available. At the agreed upon time I showed up and began the process. I was asked if I was sticking around, at this time I explained that I had to get back to work and needed a loaner. I was told I could not get loaner and would have to wait the hour for my car to be ready.
I then explained to the service writer that I called specifically for a loaner and was told it was ok. Again I was told I could not be helped.
For a luxury car brand, your service is far from premium. If a loaner was not a viable option, I should have been told when I made the appointment. At least I could have made other arrangements.
Iow customer relations - Gary D Helzer
Poor service on a recall. They did not seem to mind. Took 6 days to do the work. Had to go there 3 times. They had attude that they were doing me a favor
Rude service - Vipmasta
Don't go to Valencia Infinity to buy your car. Very rude service. Highly recommend not to buy your car here.... Never in my life had this kind of service. I called in many times for call back, but never returned my call so I had to go there to talk about my problem. So I went there and told what my problem was, and this sales manager and service manager guys told me to just return my car with laughter in their face.... Is this foreal? Don't go to Valencia Infinity. Everyone deserves better service.
My fifth and final Infiniti - excustomer
I returned my fourth and leased my fifth Infiniti in a row with this poor excuse for a dealer. The worst customer service experiences ever. First of all it took three visits and four phone calls to have a salesperson contact me (should have walked away then, I know!). now, months later, they have not released me from DMV paperwork - I am getting threatening letters from DMV. They also didn't let Infiniti finance know I returned the car - they are sending me threats too.
I have walked into the place to speak to someone twice and never gotten past the lowest sales person.
AVOID THIS PLACE - THERE ARE GREAT DEALERS OUT THERE, DON'T GO HERE!!!
Best Dealership I have ever been too! - dlove2127
I was in a very bad situation(credit score) and they helped find a great vehicle with low mileage, and a payment I can actually afford!. The sales men and operations people I dealt with were very helpful and knowledgeable. The best part of all this was I did not feel pressured and intimidated.
I would recommend them and trust them!
INFINITI of ONTARIO
INFINITI of South Bay