Awesome Experience! - raul0434
Luis and Eric were awesome! Went in looking for a Q60 Red Sport and drove off in a Ferrari, never thought it would be possible. The transaction was flawless, Eric was open and honest about everything, the purchase felt like I was buying a car from a family member. Will come back for sure!
Thank you guys!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Awesome! - Krissia23
Eric Diaz was very helpful and knowledgeable. Thank you for making my day fast and easy with no problems. I would be recommending my friends or anyone that ask.
General Sales Manager
Personality - Hoss
Wilson has good customer service skills along with good communication,service experience, and feedback each time I bring me car in for service. I really feel confident that my vehicle is being serviced and cared for the right way. I must say,Wilson makes me want to keep bringing my car back for more service needed only at South bay Infiniti just because of positive service attitude. You deserve more employees like him to keep you business moving forward into the future the right way.
TRUST ME HE'S GOOD...
Service Department Melissa W. and Justin V. - amy taylor
Exceptional Service. I couldn't be happier. Both Melissa and Justin are professional, knowledgeable, and thorough. I will definitely make the drive from Orange to MV for the level of service they offer. :)))))
Completely satisfied - Riverdad
Brooke was very pleasant & the work completed thoroughly in a timely manner.. service was for a recall notice & I was happy that I was notified & the problem resolved quickly.
TERRIBLE EXPERIENCE. - j
Leasing a q50.
My sales person JOMARI? Please change your sales person if you get him. FYI!!
I leased my car 6 months ago. I didn't get my second car key, which shouldn't happen. Regardless, he promised the keys will arrive in 48 hours!
IT'S BEEN 6 MONTHS!!!!!
I've been trying to get a hold of him for the past 6 months, feels like i'm at their mercy.
no respond, no call backs, no text...what did i do to get this kind of treatment????
So i had to get the another guy CLIFF WONG involved, he said he'll get someone to take care of it. NO CALL BACK..Just like the rest, they learn from their seniors! The line of operation sucks, terrible.
It's ridiculous! I get a call next day from RICARDO, that the key is in, so i went in.
Greeted by receptionist ARIANA, stinkiest attitude. For a receptionist, shame on her, doesn't even know how to smile, extremely rude. She's the first impression for this dealership, INFINITI, keep that in mind.
She send us to the service area, and we waited for an hour when it should be 30 mins to install the key to my car. The service guy comes back and tell me "the key doesn't work, let me see."
I can't believe it, just can't believe it.
JOEMARI comes in as if he doesn't owe me an apology, for the past 6 months....not going to deal with him anymore. He simple doesn't care, and not knowledgeable of what a PROFESSIONAL SALES PERSON IS. It's ok, POOR MANAGEMENT TRAINING.
Waited again, only to tell me they're trying another key; still not working.
FINALLY, they said they'll order me another key and come back tomorrow.
I'M A WORKING CLASS, JUST LIKE THEM!
I DON'T HAVE THE TIME FOR THEM ANYMORE! (keep in mind 6 months has passed!!!!!!)
So i went to the front and spoke to ARIANA again and she said "well manager is not here, go to the cashier department" NO I'M NOT!
ARIANA is going to have to work today, and pick up that phone and call someone!!!!!!!!! Poor little one, never dealt with an actual customer before.
PEZH, who is the general manager.
UNAWARE of anything for the life of him, comes out in slow motion and greets me as if i have the time in the world.
My sister talked to him, he is NOT aware of anything. he said "why is there no 2nd key the first place?" HE ASKED MY SISTER.
Well we don't know, we don't work for INFINITI! Go figure! GO ASK YOUR PEOPLE.
He said the key will arrive the following day, and got me another car and will drop off my q50 to me. He didn't want to talk to my upset sister on the phone, well, he doesn't have a choice! He's going to have to hear it!
Does it have to be like this? If everyone was more professional and well communicated, something so small wouldn't have blow into such a big mess.
point is, no one will be upset if proper things are taken care of, if customers are taken care of!
Nothing was taken care of! NOTHING!
THIS PLACE IS A WASTE OF MY TIME AND WILL NEVER COME BACK!
Terrible customer service - Matthew
I called and made an appointment for my first oil change. When I called and asked for a specific time, I informed the lady that I would need a loaner as I work need to return to work. I was told that was ok and she gave me a date when a loaner car would be available. At the agreed upon time I showed up and began the process. I was asked if I was sticking around, at this time I explained that I had to get back to work and needed a loaner. I was told I could not get loaner and would have to wait the hour for my car to be ready.
I then explained to the service writer that I called specifically for a loaner and was told it was ok. Again I was told I could not be helped.
For a luxury car brand, your service is far from premium. If a loaner was not a viable option, I should have been told when I made the appointment. At least I could have made other arrangements.
recall - rm
llebe mi carro al dealer de cerritos infinity porke la garantia le iba cambiar las bolsas de aire bueno se las cambiaron pero cuando entregan el carro no lo revise al momento pero ese dia en la noche me di cuenta que tenia no tenia un pesado de pintura de enfrente como de unos 5 cm que se lo arancaron esa es una y adentro en el tablero le arancaron otro pedaso de la esquinita del tablero la verdad mi carro no es muy nuevo pero imaginense uno nuevo y es el dealer segun uno confia en ellos yo la verdad les recomiendo revisar su carro antes de tomarlo patras 0 estrellas para este dealer escuchen bien 0 estrellas mala esperiencia y ademas no se asen responsables por los danos que ellos asen
Still waiting on my car mats - Fabian
I bought a car from them last August. While they did sell me a ok car, I can't say that I was a fan of their service after I bought the car. After they detailed the car, brought it to me, I realized not only was the car not filled with gas, but I was missing the driver side floor mat. The salesman alerted me, and promised I would have one mailed to me within the week. It has been almost 6 months and I haven't heard from anyone. I've called 5 times and each time I have spoken to someone, but no one ever mails the mat, or follows up with me. Beyond that, I have also emailed them, and haven't received a response. Im certain they received the email, because I was using that same email address to reach them prior to the sale, and I was successful reaching them. I would drive there, but I live more than an hour away, and LA traffic is too crazy.
I'm guessing the dealer saw this review, or any other review I have written, because they reached out to me and promised to send me a floor mat. Well, the floor mat arrived two days ago, and I'm even more disappointed than I was before. They sent me a dirty floor mat. I bought the car used, so I didnt expect them to send me a new mat, but I definitely don't think its acceptable to send a dirty mat. There's literally sand in the box it arrived in. I don't believe I can upload pictures here, which is a bummer, but the floor mat is extremely dirty. It's stained on the front, the letters QX70 are brown, and theres actual dirt/ sand on the back of it. I won't even bother putting it in my car.
Iow customer relations - Gary D Helzer
Poor service on a recall. They did not seem to mind. Took 6 days to do the work. Had to go there 3 times. They had attude that they were doing me a favor
Rude service - Vipmasta
Don't go to Valencia Infinity to buy your car. Very rude service. Highly recommend not to buy your car here.... Never in my life had this kind of service. I called in many times for call back, but never returned my call so I had to go there to talk about my problem. So I went there and told what my problem was, and this sales manager and service manager guys told me to just return my car with laughter in their face.... Is this foreal? Don't go to Valencia Infinity. Everyone deserves better service.
Awesome deal!!!!! - Rsanchez86
I'm now a customer for life. I called in today and had an appt with Celia Cervantes. She was awesome. I had so many questions about the q50 and she answered all them. While I was in the showroom the General Manager Ali Khan took the time out of his busy day to come and greet me. He assured me I was in good hands. I worked out the deal I wanted in no time. The Finance Manager Mansoor Ali was just great. He explained to me the different protection packages and finance options available to me. In the very end when I got my car Celia had put a giant red bow on it so I can take a pic. Her attention to detail is unbelievable. Mr Khan the General Manager also walked outside to thanked me for my business. I really appreciate the time and effort they put on my awesome deal.
SERVICE DEPT IS THE WORST!!! - BEWARE!!!
My 1st review doesn’t accurately convey the level of incompetence at Beverly Hills Infiniti Service. The repair I brought my car in for took 5 mins. Two different people in the service dept (on 2 separate occasions) backed my car into steel lifts. Had I not watched them do it, they wouldn’t have said a word; I simply would have driven off not knowing they had xxxxed-up my rim. Stupid, incompetent, dishonest people. AVOID BEVERLY HILLS INFINITI SERVICE DEPT!!!
Best Dealership I have ever been too! - dlove2127
I was in a very bad situation(credit score) and they helped find a great vehicle with low mileage, and a payment I can actually afford!. The sales men and operations people I dealt with were very helpful and knowledgeable. The best part of all this was I did not feel pressured and intimidated.
I would recommend them and trust them!
INFINITI of Montclair