Excellent customer service, every time! - smp5502
From the person who checked me in, to the shuttle driver, to the person who closed me out. I always have a great experience here. Thank you!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Awesome! - Krissia23
Eric Diaz was very helpful and knowledgeable. Thank you for making my day fast and easy with no problems. I would be recommending my friends or anyone that ask.
General Sales Manager
Service Department Melissa W. and Justin V. - amy taylor
Exceptional Service. I couldn't be happier. Both Melissa and Justin are professional, knowledgeable, and thorough. I will definitely make the drive from Orange to MV for the level of service they offer. :)))))
Provided great service for years - ValenciaJim
Over the years we have owned six Infiniti vehicles. We currently own three. The service has always been outstanding. The cars are kept in tip-top condition and they work is done on time at a fair price. They are good about telling me what needs to be done and what can be deferred.
I have also purchase four new cars from this dealer. No hassle and great pricing.
Satisfied leasing - Jasonteng
Very professional service , best price and no pressure purchase experienc,it was worth driving 4 hours from Fresno to L.A.. I will come back to renew another one 39 months latter.
Great online car buying experience - MartyMar760
Not being from the area I was pretty scepticle on traveling 150 miles away to see the used car I liked online. I put in an inquiry to get an e-price seeing what would happen. Right away Jesus from online customer service emailed me and got an idea of my budget, and was able to work a approx price out well within my range. My wife and I then made an appt. with Jesus and made the trip out to Cerritos where they had everything ready for our arrival. We talked buisness and made a done deal with a great car! First time finding a great car online with a great sales team. Thank you.
Terrible customer service - Matthew
I called and made an appointment for my first oil change. When I called and asked for a specific time, I informed the lady that I would need a loaner as I work need to return to work. I was told that was ok and she gave me a date when a loaner car would be available. At the agreed upon time I showed up and began the process. I was asked if I was sticking around, at this time I explained that I had to get back to work and needed a loaner. I was told I could not get loaner and would have to wait the hour for my car to be ready.
I then explained to the service writer that I called specifically for a loaner and was told it was ok. Again I was told I could not be helped.
For a luxury car brand, your service is far from premium. If a loaner was not a viable option, I should have been told when I made the appointment. At least I could have made other arrangements.
TERRIBLE EXPERIENCE. - j
Leasing a q50.
My sales person JOMARI? Please change your sales person if you get him. FYI!!
I leased my car 6 months ago. I didn't get my second car key, which shouldn't happen. Regardless, he promised the keys will arrive in 48 hours!
IT'S BEEN 6 MONTHS!!!!!
I've been trying to get a hold of him for the past 6 months, feels like i'm at their mercy.
no respond, no call backs, no text...what did i do to get this kind of treatment????
So i had to get the another guy CLIFF WONG involved, he said he'll get someone to take care of it. NO CALL BACK..Just like the rest, they learn from their seniors! The line of operation sucks, terrible.
It's ridiculous! I get a call next day from RICARDO, that the key is in, so i went in.
Greeted by receptionist ARIANA, stinkiest attitude. For a receptionist, shame on her, doesn't even know how to smile, extremely rude. She's the first impression for this dealership, INFINITI, keep that in mind.
She send us to the service area, and we waited for an hour when it should be 30 mins to install the key to my car. The service guy comes back and tell me "the key doesn't work, let me see."
I can't believe it, just can't believe it.
JOEMARI comes in as if he doesn't owe me an apology, for the past 6 months....not going to deal with him anymore. He simple doesn't care, and not knowledgeable of what a PROFESSIONAL SALES PERSON IS. It's ok, POOR MANAGEMENT TRAINING.
Waited again, only to tell me they're trying another key; still not working.
FINALLY, they said they'll order me another key and come back tomorrow.
I'M A WORKING CLASS, JUST LIKE THEM!
I DON'T HAVE THE TIME FOR THEM ANYMORE! (keep in mind 6 months has passed!!!!!!)
So i went to the front and spoke to ARIANA again and she said "well manager is not here, go to the cashier department" NO I'M NOT!
ARIANA is going to have to work today, and pick up that phone and call someone!!!!!!!!! Poor little one, never dealt with an actual customer before.
PEZH, who is the general manager.
UNAWARE of anything for the life of him, comes out in slow motion and greets me as if i have the time in the world.
My sister talked to him, he is NOT aware of anything. he said "why is there no 2nd key the first place?" HE ASKED MY SISTER.
Well we don't know, we don't work for INFINITI! Go figure! GO ASK YOUR PEOPLE.
He said the key will arrive the following day, and got me another car and will drop off my q50 to me. He didn't want to talk to my upset sister on the phone, well, he doesn't have a choice! He's going to have to hear it!
Does it have to be like this? If everyone was more professional and well communicated, something so small wouldn't have blow into such a big mess.
point is, no one will be upset if proper things are taken care of, if customers are taken care of!
Nothing was taken care of! NOTHING!
THIS PLACE IS A WASTE OF MY TIME AND WILL NEVER COME BACK!
Iow customer relations - Gary D Helzer
Poor service on a recall. They did not seem to mind. Took 6 days to do the work. Had to go there 3 times. They had attude that they were doing me a favor
Still waiting on my car mats - Fabian
I bought a car from them last August. While they did sell me a ok car, I can't say that I was a fan of their service after I bought the car. After they detailed the car, brought it to me, I realized not only was the car not filled with gas, but I was missing the driver side floor mat. The salesman alerted me, and promised I would have one mailed to me within the week. It has been almost 6 months and I haven't heard from anyone. I've called 5 times and each time I have spoken to someone, but no one ever mails the mat, or follows up with me. Beyond that, I have also emailed them, and haven't received a response. Im certain they received the email, because I was using that same email address to reach them prior to the sale, and I was successful reaching them. I would drive there, but I live more than an hour away, and LA traffic is too crazy.
I'm guessing the dealer saw this review, or any other review I have written, because they reached out to me and promised to send me a floor mat. Well, the floor mat arrived two days ago, and I'm even more disappointed than I was before. They sent me a dirty floor mat. I bought the car used, so I didnt expect them to send me a new mat, but I definitely don't think its acceptable to send a dirty mat. There's literally sand in the box it arrived in. I don't believe I can upload pictures here, which is a bummer, but the floor mat is extremely dirty. It's stained on the front, the letters QX70 are brown, and theres actual dirt/ sand on the back of it. I won't even bother putting it in my car.
Worse customer service - Beth69
Every single person that works in this dealer is rude starting with receptionist ending with finance.Been dealing with one specific person won’t name him since he will feel stupid from finance anyways I received a bill after my trade . Spoke to him once emailed the form emailed him 2 more times no response called the location spoke to the most rude receptionist on earth that just transfers the call to his vm. I think I have to deal with this personally since there’s no usage of brain cells in that location. No one cares to help
Awesome deal!!!!! - Rsanchez86
I'm now a customer for life. I called in today and had an appt with Celia Cervantes. She was awesome. I had so many questions about the q50 and she answered all them. While I was in the showroom the General Manager Ali Khan took the time out of his busy day to come and greet me. He assured me I was in good hands. I worked out the deal I wanted in no time. The Finance Manager Mansoor Ali was just great. He explained to me the different protection packages and finance options available to me. In the very end when I got my car Celia had put a giant red bow on it so I can take a pic. Her attention to detail is unbelievable. Mr Khan the General Manager also walked outside to thanked me for my business. I really appreciate the time and effort they put on my awesome deal.
damaged my car and immediately refused when asked about it - NeedGoodDealer
My car was damaged at a recent service visit. I confronted them about the damages, to which the manager Thomas said there is no way they could have caused it. He didn't talk with the technician that worked on the car first to see what he had to say, he just instantly denied all and any damages.
I was preparing to file small claims against them, but then they agreed to fix about half the damages and I didn't want to pursue them any further, i have had enough frustration dealing with them.
If you take your car here for service, take photos inside and outside, be thorough. Check you vehicle very carefully at drop-off and pick-up. These guys need to take responsibility when they screw up, not fight you like a your some scam artist trying to get some small nicks fixed for free.
Final note: they did NOT do a walk-around the car to write down pre-existing damages during my 1st visit to them. I noticed this after my first service visit with them and thought it was unusual... every dealer I have ever been to will write down existing damages so that there is no dispute later on as to what was there and what wasn't. This prompted me to take precautions like taking photos during my 2nd visit, and I also asked the service advisor to do a walk-around for my protection this time around. I knew they were going to do extensive work compared to my 1st visit, and I've had this happen with a previous car during a transmission repair. again, if your going for service, especially a bigger service job, cover your bases... and if your car is leased guess who pays for that upon return..
Best Dealership I have ever been too! - dlove2127
I was in a very bad situation(credit score) and they helped find a great vehicle with low mileage, and a payment I can actually afford!. The sales men and operations people I dealt with were very helpful and knowledgeable. The best part of all this was I did not feel pressured and intimidated.
I would recommend them and trust them!
INFINITI of Montclair