Great Customer Service - Zayne123
It did take some time to get my car back but I expect that since I expect quality work. Adrian was great with giving me updates and letting me know exactly when to come pick my car up. Thank you!
Buying my LR2 with the help of Chris Lopez has been the... - lorenalr2
Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me.
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
Zero Pressure - JustinL
Best experience I have had buying a car. Having moved from the UK at the start of the year I purchased my first car in the US around 6 months ago which was a high pressure sale. However this was totally the opposite, enjoyable and relaxing. This was mostly because Michael Goldstien was the most patient and understanding rep I have ever met, he helped me to get a lovely Range Rover Sport HSE even with my zero credit score due to the fact I have only just got a social security.
Thanks Michael and the team at South Bay!
Fantastic experience from start to finish! - Globalgrl
From sales, Lalit to manager Scott to finance, Sean- it could not have been better. Great customer service all the way thru the process. We bought a used car but were treated like we bought the 200k car. They were friendly, patient and knowledgeable and made it fun.
Total incompetence - Delbert S LaRue
I would NOT recommend Hornburg to anyone and will gladly explain my experience. It began with a trip from Arizona to the Santa Monica dealership on Feb. 1st. We agreed to purchase the vehicle, but had a problem with the wire transfer. The next day Feb. 2nd the money was wired and received by Hornburg. It then took 5 days to receive the sale paperwork, which amounted to 17 documents each needing my signature. I had been told that a notary would be required for my signature. I called Hornburg and asked if all 17 documents needed a notary. I was sent to the Financial Officer and told that each individual document had to be notarized even though was no place for a notary on any of them. I suggested this was not reasonable, but proceeded to hire a notary to do it all. On Feb. 8th the notarized documents were overnighted to Hornburg. Two days later I received a call from Hornburg telling me that only the Contract needed to be notarized and the rest was unnecessary. I then waited for what I expected to be the title for the car. On Feb. 14th a package with my copy of the documents arrived without a title. I was then told it would come with the delivery of the vehicle to Arizona and further the drivers and my signature would have to both be notarized. A call to Hornburg confirmed I was responsible to acquire a notary and have them present at the time of delivery. A call to the delivery company said they could not confirm delivery time and the driver would not wait for a notary. On Feb. 16 I received a call from the driver stating he would be there in less than an hour. I contacted to notary for a meeting. The driver then called and said he was low on diesel and would be late. Almost three hours later, 7:45 at night, he called and was close. I contacted the notary to return and convinced the driver to wait until she notarized both of our signatures. The documents were delivered to DHL on Feb. 17th. It is now Feb. 27th, 25 days since Hornburg has had my money and I still do not have a title to register my vehicle. My assessment is the Hornburg operation is severely incompetent.
Art is the best - NurRabbat
Everything about Art is amazing, from his courtesy calls to his manners to the care he puts in every car he services. This is the third time I bring in my RR to get serviced and knowing that he’s the one handling it makes me sure the car will be up and running in few days, taken care of and ready to go again like new. Thanks Art!!
I would give negative star rating if I could. - jr1jr1
One of the worst dealerships and experiences.
Worst treatment of customers by managers.
Please go somewhere else. The managers who approved the deal, they acted as if they are doing you a favor. The would put their feet on the table, and the sales person would have to keep checking the terms with him every so often. not sure why they have sales persons. the the manager thought he is actually some big shot person. awful experience.
Overall a Good Purchase Experience - Greg S
We had previously purchased and Range Rover Sport from this dealer 4 years ago. It was absolutely the best purchasing experience ever. We picked out the car, went through a test drive, negotiated the price of the new car and trade in, signed the papers and were out of there less than two hours. The salesman handled everything himself. Never saw the manager or had to go finance office to sign the papers. He brought everything himself to his office. He demonstrated the features on the car himself.
I went back last week when we were considering a new Range Rover HSE. Met with John Sanderson who showed me the car I was interested in. Offered a test drive, which I declined as I didn't have the time that day and I wanted my husband to look at it too. He did take the time to discuss the lease offers if I wanted to go that way. We came in the next day, a Saturday morning, and unfortunately John had the weekend off. but he had arranged for us to meet with another salesman. So we met with Rene Acevedo. Rene was very friendly, professional and helpful. The negotiations and purchase went fairly smoothly.
There were a few things I did have a problem with. The test drive we were offered was only a block long, on on street that had a sign "No Test Drives". His excuse was that there wasn't enough gas to further than one block, although the gauge said it had almost 1/4 tank.
The second problem was the time we spent waiting. Waiting for the deal to be approved. Waiting to get into the finance dept. Waiting for the car to be washed up etc. Unlike the prior purchase, we spent at 4 1/2 hours before we got out of there with at least 3 1/2 hours spent just standing around waiting. Now, in their defense, it was very busy last Saturday and they were getting ready to close early for their holiday party. That's the only reason I'm giving them four stars instead of three.
SOLD ME A VEHICLE THAT WASN'T INSPECTED CORRECTLY - philm
I purchased a CPO Range Rover Sport on 4/14/17 from Hornburg. Less than a week of having the vehicle I experienced issues with the vehicle along with certain issues that were against the CPO (certified pre owned) rules. This not only makes me think that the dealership is properly trained to certify vehicles but how they even handle vehicles in service and if they service them properly or not. After many attempts with the dealership staff/management I got no response I wrote an email to their marketing group which I found online. I wanted to give them a opportunity to make things right so I didn't write a review since I know people make mistakes and deserve a 2nd chance. Well I was hoping it wouldn't get this far but I am sitting in the same position since when I purchased my car. Nobody returning my calls, I have written to the General Manager and no response. Only one who has been great so far is the sales person and he can only do so much and relay the message so many times.
After taking my car in for service on 4/27 they made an appointment to fix the issues that were supposed to be right the first time. Well, the car sat there for 2 months. I picked up the car on 6/24/17. They could not figure out the issues with the vehicle and it took them 2 months and they figured it out. I don't think so, after the car being there 2 months it still had the same issue with the door lock. I took it to my local dealer and they fixed it in 1 hour!! AMAZING. You can see I'm frustrated and hate the fact it got to this point where I need to voice myself since nobody cares to reach out to me especially the General Manager, Sales Managers, and Service Manager.
I will be filing a complaint with the Land Rover Rep for service for not being compliant with their Certified Pre Owned program. BAR association will also be getting my complaint.
So if you're in the market for a pre owned or even new Land Rover, make sure you check elsewhere, especially if you are planning on servicing your vehicle there.
Potential Waste of Time - cpan
There's probably a reason why other's have given them a 1 star. I was interested in an Evoque and reached out to get some preliminary estimates. Got a phone call back after a week to try and convince me to come in and take a test drive. When I mentioned that I'd like an estimate beforehand, they mentioned that they "don't do numbers over the phone". It just doesn't make sense for me to drive down and waste 2 hours of my life to test drive a car that I may or may not buy because the pricing doesn't make sense. They definitely try to play this game, and I'm not interested in wasting everyone's time.