Buying my LR2 with the help of Chris Lopez has been the... - lorenalr2
Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me.
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
Zero Pressure - JustinL
Best experience I have had buying a car. Having moved from the UK at the start of the year I purchased my first car in the US around 6 months ago which was a high pressure sale. However this was totally the opposite, enjoyable and relaxing. This was mostly because Michael Goldstien was the most patient and understanding rep I have ever met, he helped me to get a lovely Range Rover Sport HSE even with my zero credit score due to the fact I have only just got a social security.
Thanks Michael and the team at South Bay!
Excellent selection of cars and friendly staff - RJR
I drove in with my older Range Rover and 3.5 hrs later I had drove away with a new and better car. The large inventory and selection is what made me decide on this this dealership. Everyone was friendly and I did not feel pressured. Ahmed Younes gets 5 stars.
GREAT SERVICE ... WONDERFUL DELIVERY - DLavi
I came in looking for a deal, and they delivered. I highly recommend working with Steilan - the Fleet Manager. His delivery of the vehicle is unparalleled. He first located the “only” color combo of the Range Rover I was interested in, worked-out great numbers, and patiently explained EVERYTHING about the vehicle - in and out, bumper to bumper. Take my advice - if you are interested in purchasing a Range Rover, go see Steilan at Santa Monica Hornburg.
Great as usual - AndreaB92592
Always a pleasure. I have been going to this LRJ Service Center for a couple years and am always satisfied with the service. This recent trip, I was discouraged to see that my usual service representative, Art, was no longer with the company but was very happy with Scott. With construction in the works, the process of renting a vehicle was a pain, but everyone was very nice and tried to be as quick as possible. Looking forward to construction being over and service returning to normal.
CHOOSE ANOTHER DEALER / CHOOSE ANOTHER BRAND! - D COREY
I am in awe as I type this review. My Range Rover Sport lost it's front spoiler twice in shopping center parking lots because the car lowers itself so much that the spoiler gets hung up on the curbs and breaks the clips off, releasing the spoiler onto the ground. Odd that the car didn't raise itself up when I started it so that this would be avoided, isn't it?
The first time this happened I was early in my 3 year lease and the dealer said nothing and reattached the spoiler. This story takes a sad turn when the problem occurred a second time and the dealer wanted over $200 to perform the repair (though it involves $5 worth of parts). They also tried to get me to pay for nearly $300 in "preventive maintenance" for a throttle-body, claiming the gas in California causes the throttle body to become dirty. Why would a lessee pay for that, especially with a prepaid maintenance plan on the car for the life of the lease?
When I protested, Ron, the not-very-good service manager encouraged me to open a case with Range Rover. Shockingly, the woman from corporate who handled the case had zero technical knowledge. She made her decision to side with the dealer based on her conversation with the dealership who claimed that "I had hit something". She possessed no skill sets to investigate properly and make an informed decision.
So sad! I am leaving this brand over $5 worth of parts. In the "Amazon Era", I think this brand has lost it's way when it comes to customer service, and it will show up in their financial results long-term.
Horrible customer service - Salon Muse 123
Finally have the car of my dreams are Range Rover bring it to the Serrito‘s dealership to have new emblems put on it my appointment was at 9:30 they didn’t start working on my car till a quarter till 11 it is now 1230 it is still not done everybody you talk to Send you to somebody else if you’re going to run that far behind you need to have the common courtesy to call people and let them know that first thing in the morning
Call back from Service - Water guy
I have been going to this dealership for years. We had an 06 SC Range Rover and now have the 2012. We received the recall for the airbag and its time for service. Our adviser Russ either retired or just left, but now I can;t even get a call back,
My wife has left 2 messages and I have left 2. Every time we call, it seems like they don;t have enough staff, because I can never talk to anyone that can actually set my appointment.
Hopefully they get their stuff together because the run around to get to a service adviser is ridiculous.
SOLD ME A VEHICLE THAT WASN'T INSPECTED CORRECTLY - philm
I purchased a CPO Range Rover Sport on 4/14/17 from Hornburg. Less than a week of having the vehicle I experienced issues with the vehicle along with certain issues that were against the CPO (certified pre owned) rules. This not only makes me think that the dealership is properly trained to certify vehicles but how they even handle vehicles in service and if they service them properly or not. After many attempts with the dealership staff/management I got no response I wrote an email to their marketing group which I found online. I wanted to give them a opportunity to make things right so I didn't write a review since I know people make mistakes and deserve a 2nd chance. Well I was hoping it wouldn't get this far but I am sitting in the same position since when I purchased my car. Nobody returning my calls, I have written to the General Manager and no response. Only one who has been great so far is the sales person and he can only do so much and relay the message so many times.
After taking my car in for service on 4/27 they made an appointment to fix the issues that were supposed to be right the first time. Well, the car sat there for 2 months. I picked up the car on 6/24/17. They could not figure out the issues with the vehicle and it took them 2 months and they figured it out. I don't think so, after the car being there 2 months it still had the same issue with the door lock. I took it to my local dealer and they fixed it in 1 hour!! AMAZING. You can see I'm frustrated and hate the fact it got to this point where I need to voice myself since nobody cares to reach out to me especially the General Manager, Sales Managers, and Service Manager.
I will be filing a complaint with the Land Rover Rep for service for not being compliant with their Certified Pre Owned program. BAR association will also be getting my complaint.
So if you're in the market for a pre owned or even new Land Rover, make sure you check elsewhere, especially if you are planning on servicing your vehicle there.
Potential Waste of Time - cpan
There's probably a reason why other's have given them a 1 star. I was interested in an Evoque and reached out to get some preliminary estimates. Got a phone call back after a week to try and convince me to come in and take a test drive. When I mentioned that I'd like an estimate beforehand, they mentioned that they "don't do numbers over the phone". It just doesn't make sense for me to drive down and waste 2 hours of my life to test drive a car that I may or may not buy because the pricing doesn't make sense. They definitely try to play this game, and I'm not interested in wasting everyone's time.