Buying my LR2 with the help of Chris Lopez has been the... - lorenalr2
Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me.
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
Zero Pressure - JustinL
Best experience I have had buying a car. Having moved from the UK at the start of the year I purchased my first car in the US around 6 months ago which was a high pressure sale. However this was totally the opposite, enjoyable and relaxing. This was mostly because Michael Goldstien was the most patient and understanding rep I have ever met, he helped me to get a lovely Range Rover Sport HSE even with my zero credit score due to the fact I have only just got a social security.
Thanks Michael and the team at South Bay!
Great car and staff - Shepserv
I was looking and found what I thought would be my car. Got back to the dealer and it was sold! They found another car that was very close but satisfied my requirements better with less cost! Good job to Chris!
Great Customer Service - Zayne123
It did take some time to get my car back but I expect that since I expect quality work. Adrian was great with giving me updates and letting me know exactly when to come pick my car up. Thank you!
Incredible Experience - Karen G
I had been shopping around for awhile in search of a luxurious car and was turned off by the lack of customer service at nearby dealerships especially at Maserati, in which, was my 1st choice. I refuse to do business with any company that doesn't appreciate and value their potential clients. I drove by Hornburg Jaguar and decided to give it one more shot. Immediately, I was welcomed by Guy by his warm smile and approach. He was extremely knowledgable about every car and the company history. I test drove a beautiful car and fell in love with it. Guy was wonderfully patient at showing me all the incredible features of the vehicle. He made my decision-making so enjoyable and completely stress-free. By far, this was the quickest and best experience I've ever had in purchasing a car. The next day I drove off in my beautiful new car!! Thank you, GUY!!! You're absolutely the BEST!!
Ripped off, sold a car with modified emissions. - rippedoff240
I had a horrible experience here, they are a bunch of shady crooks. I purchased a Ford Focus ST from this dealer in 2016, we had nothing but issues with it. We went through 2 engines in under 2 years as well as a variety of transmission and clutch issues. My main beef with this dealer is in regards to the engine. We found out this car had an aftermarket ECU modification done which lead to the cause of our engines blowing both times. Jaguar swore up and down they had checked this car thoroughly and found no modifications at all! Even though we have pictures of the car the night we bought it with an aftermarket exhaust, blow off valve and racing brakes on it. Funny how their techs can't even recognize when a car has been modified. Those minor modifications were not the big deal, it was the ECU modification we found which caused our aftermarket service contract warranty that jaguar sold us to be void.
So now were sitting here with a car dead that we can't get a new motor (almost $9000) and jaguar refused responsibility for selling us a car with illegal modified emissions. They denied everything, they stopped responding to my calls and emails as well. They refused to pay for their mistake, had we known this car had a tune on it we never would have purchased it. They tried to blame the auction they bought the car from, the dealer the auction bought the car from and then the dealer who replaced my first motor under factory warranty saying that they would have noticed any aftermarket modifications at that time. We all know dealer techs are extremely incompetent, although we asked that dealer to check, they didnt even look and just said no. The management at jaguar are absolutely positive that the dealership would have noticed and theres no way that they could have such an incompetent staff. (Theres a reason we no longer go to that ford dealer).
I am now out a car, while still making monthly payments on it. Jaguar refuses to do anything about it and has now ignored me. Don't buy a used sporty car from this dealer, their techs are clearly incompetent, the management does not care. I own a small business myself and we always fix mistakes no matter how big and sometimes even when its not directly our fault either because thats what a good business does, but not jaguar! They are not a good business, they make more than enough money to cover our loss and own up to their mistakes. They did not inspect this car, they should have never sold us a warranty and we got completely ripped off on this piece of crap.
I don't normally write 1 star reviews but this place is terrible.
I would give negative star rating if I could. - jr1jr1
One of the worst dealerships and experiences.
Worst treatment of customers by managers.
Please go somewhere else. The managers who approved the deal, they acted as if they are doing you a favor. The would put their feet on the table, and the sales person would have to keep checking the terms with him every so often. not sure why they have sales persons. the the manager thought he is actually some big shot person. awful experience.
Horrible customer service - Salon Muse 123
Finally have the car of my dreams are Range Rover bring it to the Serrito‘s dealership to have new emblems put on it my appointment was at 9:30 they didn’t start working on my car till a quarter till 11 it is now 1230 it is still not done everybody you talk to Send you to somebody else if you’re going to run that far behind you need to have the common courtesy to call people and let them know that first thing in the morning
SOLD ME A VEHICLE THAT WASN'T INSPECTED CORRECTLY - philm
I purchased a CPO Range Rover Sport on 4/14/17 from Hornburg. Less than a week of having the vehicle I experienced issues with the vehicle along with certain issues that were against the CPO (certified pre owned) rules. This not only makes me think that the dealership is properly trained to certify vehicles but how they even handle vehicles in service and if they service them properly or not. After many attempts with the dealership staff/management I got no response I wrote an email to their marketing group which I found online. I wanted to give them a opportunity to make things right so I didn't write a review since I know people make mistakes and deserve a 2nd chance. Well I was hoping it wouldn't get this far but I am sitting in the same position since when I purchased my car. Nobody returning my calls, I have written to the General Manager and no response. Only one who has been great so far is the sales person and he can only do so much and relay the message so many times.
After taking my car in for service on 4/27 they made an appointment to fix the issues that were supposed to be right the first time. Well, the car sat there for 2 months. I picked up the car on 6/24/17. They could not figure out the issues with the vehicle and it took them 2 months and they figured it out. I don't think so, after the car being there 2 months it still had the same issue with the door lock. I took it to my local dealer and they fixed it in 1 hour!! AMAZING. You can see I'm frustrated and hate the fact it got to this point where I need to voice myself since nobody cares to reach out to me especially the General Manager, Sales Managers, and Service Manager.
I will be filing a complaint with the Land Rover Rep for service for not being compliant with their Certified Pre Owned program. BAR association will also be getting my complaint.
So if you're in the market for a pre owned or even new Land Rover, make sure you check elsewhere, especially if you are planning on servicing your vehicle there.
Potential Waste of Time - cpan
There's probably a reason why other's have given them a 1 star. I was interested in an Evoque and reached out to get some preliminary estimates. Got a phone call back after a week to try and convince me to come in and take a test drive. When I mentioned that I'd like an estimate beforehand, they mentioned that they "don't do numbers over the phone". It just doesn't make sense for me to drive down and waste 2 hours of my life to test drive a car that I may or may not buy because the pricing doesn't make sense. They definitely try to play this game, and I'm not interested in wasting everyone's time.