Outstanding service - Eric532
This is the second car I've purchased from this dealership, and from the same salesperson, John Totaro. John is VERY knowledgeable about the various vehicles and made the ordering and purchase process simple. He's a true professional, but also very personable and just a great guy. I would absolutely buy another vehicle from John and already recommend him to everyone I know in the market for a vehicle.
Buying my LR2 with the help of Chris Lopez has been the... - lorenalr2
Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me.
Zero Pressure - JustinL
Best experience I have had buying a car. Having moved from the UK at the start of the year I purchased my first car in the US around 6 months ago which was a high pressure sale. However this was totally the opposite, enjoyable and relaxing. This was mostly because Michael Goldstien was the most patient and understanding rep I have ever met, he helped me to get a lovely Range Rover Sport HSE even with my zero credit score due to the fact I have only just got a social security.
Thanks Michael and the team at South Bay!
Went just to look, left happy with a great car and deal - F-Type Lover
I visited the dealership to test drive an F-Type convertible. It was my first visit to see this car, and I had no intention of buying for a couple of months. Rich helped me that day, accompanying first me and then my 22 year old son (and car consultant) on a test drive. Rich was knowledgeable, relaxed, and not pushy. I loved the car, and then loved the lease price he offered just as much. With incentives from Jaguar, the monthly payment was less than that of my Porsche, which had a lower price. There was a model in the showroom that was stunning, with beautiful colors, great leather finishes, and other upgrades. Rich gave me the price for the lease, far lower than what I had expected. It truly became a no-brainer: an awesome car for a very affordable price, with all service included and warranty throughout.
Even though I was going just to look, I bought the car on the spot. Despite my general inclination to "do my due diligence" and check other dealers and prices, I didn't think that was necessary at all. The lease papers were handled quickly while the car was detailed to perfection, and I drove home in my amazing new car that evening. I've had it for 5 days now, and love it more each day.
I've since been contacted to see if I'd like a representative to come to my home (or anywhere I'd like) to go over all the details of the car with me.
I would give negative star rating if I could. - jr1jr1
One of the worst dealerships and experiences.
Worst treatment of customers by managers.
Please go somewhere else. The managers who approved the deal, they acted as if they are doing you a favor. The would put their feet on the table, and the sales person would have to keep checking the terms with him every so often. not sure why they have sales persons. the the manager thought he is actually some big shot person. awful experience.
Great Experience - Sen
I got the car for my wife and it was lovely experience from A-Z. I was going to buy a Mini but these guys did such a great job that I could not say no.
Excellent experience - mgab1959
My wife and I were looking for a new Range Rover Sport HSE. We found one on-line that we liked and drove the 70 mile drive to Mission Viejo. Darius was our salesman, and he made the whole transaction very smooth and easy. He got us a good value for our trade-in, and was very knowledgable about the Range Rover vehicle we chose. This was a good experience, and I feel comfortable about the whole transaction, vehicle, and service we got from Darius and Land Rover Mission Viejo. No regrets.
Awesome service above and beyond - Service dept A+ - Pat4Sally
Brought my Discovery Sport for a list of factory recall and update items. They took in all my issues as well and they fixed all of them at no cost!
Loaner of an Evoque provided.
They even detailed the car inside and out!
Hats off to a great service dept!
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
SOLD ME A VEHICLE THAT WASN'T INSPECTED CORRECTLY - philm
I purchased a CPO Range Rover Sport on 4/14/17 from Hornburg. Less than a week of having the vehicle I experienced issues with the vehicle along with certain issues that were against the CPO (certified pre owned) rules. This not only makes me think that the dealership is properly trained to certify vehicles but how they even handle vehicles in service and if they service them properly or not. After many attempts with the dealership staff/management I got no response I wrote an email to their marketing group which I found online. I wanted to give them a opportunity to make things right so I didn't write a review since I know people make mistakes and deserve a 2nd chance. Well I was hoping it wouldn't get this far but I am sitting in the same position since when I purchased my car. Nobody returning my calls, I have written to the General Manager and no response. Only one who has been great so far is the sales person and he can only do so much and relay the message so many times.
After taking my car in for service on 4/27 they made an appointment to fix the issues that were supposed to be right the first time. Well, the car sat there for 2 months. I picked up the car on 6/24/17. They could not figure out the issues with the vehicle and it took them 2 months and they figured it out. I don't think so, after the car being there 2 months it still had the same issue with the door lock. I took it to my local dealer and they fixed it in 1 hour!! AMAZING. You can see I'm frustrated and hate the fact it got to this point where I need to voice myself since nobody cares to reach out to me especially the General Manager, Sales Managers, and Service Manager.
I will be filing a complaint with the Land Rover Rep for service for not being compliant with their Certified Pre Owned program. BAR association will also be getting my complaint.
So if you're in the market for a pre owned or even new Land Rover, make sure you check elsewhere, especially if you are planning on servicing your vehicle there.
WORST LAND ROVER DEALER EVER - 1966drgates
We tried to lease a new Discovery from this store on 9/6/17. The long story short version is the dealer changed the terms and wanted us to "go along" with their terms. We returned the car and as of today 4 unanswered phone calls to one person, a sales person that described the atmosphere as a "Fire Storm" and has been told he would probably be fired and told not to speak with us, and typical car dealer games still haven't returned our down payment of $6335.00, I'm not sure if they need to keep it to make payroll for their employees because with treating customers this way I can't image business being good. THOUSAND OAKS LAND ROVER HAS BEEN AMAZING AND A NON CONFRONTATIONAL ENVIRONMENT TO BUY A ROVER. STAY AWAY YOU HAVE BEEN WARNED...