Allways top notch and easy to work with - Mellowman
Daven Anthony is always first class, efficient and quick to handle anything that comes up.The service from Daven and the entire team is a good match with the quality of the cars.
Top Reviewed Specialists At This Dealership
Guest Experience Manager
Happy Lexus Driver - Happy Lexus Driver
Yesterday, I bought my third Lexus. Purchasing a car is always something I dread. Not in this case. My salesman, Mo made the experience enjoyable. He was professional, kind, informative and most importantly... no hard sell. I knew exactly what I wanted and what I could afford. The manager worked with Mo to get me the best deal possible. I left with a beautiful car and feeling they had worked with me to make sure I could have the car I wanted. My experience with Matthew in finance was every bit as painless which has never been the case before. He’s a very nice guy! Hats off to Newport Lexus.
As scheduled - Beth
I was taken care of as scheduled, on time. My service representative, Sam Neal, was knowledgeable and helpful. The waiting area was clean and stocked with coffee. My car was ready to go a little sooner than quoted. I’m a happy customer.
Great Service! - ericac.tapia
My whole experience car shopping was great thanks to everyone who assisted at Lexus in Oxnard. They really cater to customer service and making sure everything I wanted was covered.
Fleet Sales Manager
Satisfied Customer Once Again!! - jack777
Alex Cherkas & the staff at Lexus of Thousand Oaks have once again gone out of their way to make my leasing another new Lexus a wonderful experience. Alex has always treated my wife and I like family which is extremely important to me.
Zahra, in the finance dept. couldn't have made the process any easier! She's definitely an asset to this organization.
Thank you Mackenzie for your patience in reviewing all of the features in our new vehicle. With technology constantly changing, sometimes it takes a little longer for us seniors to "catch on"...but you made it happen:-)
Sales & Leasing Consultant
Internet Sales Manager
Awesome Experience! - JJuman
Met David Mata in the parking lot and told him exactly what I needed. He was able to get me in a car quickly and provide everything I needed. It was an amazing experience, the fastest I have ever had with great service with a smile! Thanks Lexus
Sales Consultant (Japanese)
Look No Further! - Bob B
You couldn't ask for better service or a more attentive and sincere staff. From sales to maintenance they are the best. This is my 4th 350 GS
F-Sport purchased from Josephine Lio and Tustin Lexus. Josephine never dropped the ball. From beginning to end she always listened to what my interests and needs were, always doing her best to make things happen. If you would like to skip all the nonsense usually associated with an auto purchase try giving Jo a call...you won't regret the experience.
Awesome Car Dealer - Lan Nguyen
The whole process was so easy and free of pressure. George Kantanto was my sale rep. He walked me thru every step, took time to show me different features of my new car. He was very quick to respond to email, text and phone call. Thank you very much George for helping me to get a great car with great price. Overall, I had a excellent experience with this dealer and would recommend it again to anyone who wants to buy a Lexus. I will bring at least two family members to test drive Lexus cars in the next few weeks,.
Internet Sales Associate
Fleet Sales Associate
New Car Sales Associate
Fantastic Service - Sporty IS300
The entire staff at Jim Faulk Lexus was an absolute pleasure to work with. Bill Phelps, the general manager has done a remarkable job overseeing a team of service oriented professionals.
I worked with Tracey and his professionalism and attention to details was perfection. If you are looking for a Lexus dealership that truly cares about their customers, go see Bill and Tracy. They will take great care of you.
Sales Consultant / Delivery Specialist
Internet Sales BDC
A Good Experience - tonys
I was shocked and almost depressed to learn that my long time service consultant (approx 15 years) was no longer there, but I was equally well treated by Arshak Kirakosyan, so I will keep going back.
late model purchase - Frank the carman 123
Without a doubt this was the smoothest and easiest purchase of a car I have ever made.. Briana Galvan was our sales agent and this young lady was very professional and could not have made the experience any better. She is a credit to the company and should go a long way. This truly was how buying a car should be done!
Tomas Diaz... attention to detail is second to none - Whitegirl19
We've never had our 2008 IS serviced anywhere else. Tomas Diaz is so knowledgeable and professional! He's an exceptional assest to their company!
As Good As It Gets - Carl R
Although I wasn't exactly aiming to purchase a new car, the Lexus brand, and the sales staff were so terrific that I almost couldn't help myself. I worked with Sterling Knight, the salesman, who showed me a variety of cars, and he actually listened to what I wanted and what my preferences were. During the same week I visited Lexus of Valencia, I also visited two other similar level car dealerships in the same area. Honestly, I was shocked at how poorly those dealerships handled my requests to learn more about their cars. Only this dealership seemed to care about me, and to take the time to show me cars that were both what I wanted and in my price range. Ultimately I did purchase a car from Lexus of Valencia, and I am glad that I did. I feel confident that they will take care of me, and of my car, for years to come. Thank you Sterling, and Danny, for your help. You were about as perfect as I could ever hope for.
Good customer servese finance and sales. - Lina
My name is Lina. Brain Fejleh helped me twice to finance two cars. he was proficient and extremely helpful. Also, Jennifer Villatoro in internet sales department helped me to find the right car. I had a great experience with her. I was more than happy to deal with them. Thank you very much Crown Lexus for great people.
perfect transaction - romik minassian
I stopped by in the dealership last week, i choose my car with the help of Mr kouchikali i got some idea about my new payment ,this morning i finalized the deal ,came back this afternoon signed the documents and picked up my new car .
1month later-Have the vehicle but no title(unable to reg.) - JennyC
I purchased a Lexus 350 from this dealership January 09,2018 and at that time the vehicle was paid in full by a bank check and deposited into their account. I paid to have the vehicle shipped to me. I have been requesting the title for 1 month. I have the vehicle in my garage and unable to register it in my state (NC). I am currently renting a vehicle everyday until I am able to receive the title and register the vehicle. NC and CA both refuse to give me a temporary tag. CA because I am registering the vehicle in NC and NC because I do not have the title. I have spoken with several people (Lia Agababian, Robert Silva, Debbie, Kaynan Khlepariand and Omid) at Glendale Lexus and continue not to get an accurate answer as to when I will receive the title I am entitled to. Please save yourself the headache and frustrations and purchase your new Lexus from another Lexus dealership. I will update this post if and when I receive the title. As of today (02/09/2018) its been 1 month and I (or my bank)have yet to receive the title.
Nightmare - AG
There was a recall for the dashboard of my Lexus GX 470.
I took the car to Lexus of Cerritos in March of 2017 and they replaced the dashboard. After few months the dashboard started making noise. It got to a point that the noise became very annoying. So I called the dealership and explained the situation. They made an appointment for the next day and even said that I would get a loaner car. Next day when I took the car to Lexus of Cerritos they said in order for them to examine the problem they would have to remove the dashboard and that by itself would cost me $495.
I explained to their service assistant manager, Sonia, that the noise comes from the dashboard that they have installed and I should not pay for them checking their poor workmanship. She talked to the manager and agreed to check the dashboard free of charge. And she said there were no loaner cars so I had to wait 3-4 hours or take an Uber, go back home and come back again. Since I live about 40 miles away, I decided to wait for the car. After about 45 minutes, their technician came and said since each technician is an independent contractor somebody has to pay for the work. Lexus of Cerritos would not pay them and therefore I would have to pay. Once I said that I would not pay so they can check their work, he agreed to remove the dashboard and check the noise. Ten minutes later he came back and said he doesn't need to remove the dashboard and the noise is not from the dashboard, but the connection between the dashboard and speaker. A total nonsense. When they replaced the old dashboard they would have to disconnect the speaker and reattach it to the new dashboard. So if there was noise coming from the connection, it must have been because they did not connect it well. To make the long story short they refused to take responsibility for the lousy job they did. And I am left with a dashboard that keeps making an annoying noise. I will never, ever goback to Lexus of Cerritos again.
Internet sales Manager and product/delivery specialist