Steven Suh is the best! - SINGLE MOM
This is my 3rd car purchase from this dealership in 11 years. Obviously there is a reason for that. This time, I worked with Steven Suh and I am glad I did. He is so professional, personable and on top of things. I was pleased with him from beginning to end.
Top Reviewed Specialists At This Dealership
Guest Experience Manager
Guest Experience Manager
Lexus SANTA MONICA is always convenient & reliable - RobinSM
Adrian Marmolejo took take of me. Dealer always provides loaner car, service is easy. Convenient location. Reliable service. Knowledgeable staff. I would recommend to a friend.
Great, fabulous and PERFECT - Gigi
VERY knowledgeable and friendly personnel. Have used this dealer since the early 90s and have never had an issue. Why would you go anywhere else?
Vehicle Exchange Consultant
Internet Sales Associate
New Car Sales Associate
Super Satisfied !!!Alex Cherkas is the man to go to !!! - jramirez96
Mackenzie and Alex made it possible ! The moment i walked in i received the best customer service with lots of great smiles !They made sure i was satisfied with my new 2018 RC 350 purchase . Alex is such a sweet man ,made the process so easy and exciting .I'll be back for another purchase soon . Thank you !
Sales & Leasing Consultant
Delivery & Technology Specialist
Great Service! - ericac.tapia
My whole experience car shopping was great thanks to everyone who assisted at Lexus in Oxnard. They really cater to customer service and making sure everything I wanted was covered.
Fleet Sales Manager
It's very good car and good service. - Lexus Owner
David Mata was very kind and excellence service.
we just bought our new certified pre own lexus was fast, efficiend and great service come ask for David
Good job - E’s Lexus
Quick and easy service appointment, no complaints, the online booking program seemed to make it easier. The online program definitely made pick-up quicker. Amber is a welcomed addition to the service department.
Internet Sales Manager
Service - chotu # 1
Service manager Eddie C is the best very helpful customer service
I have been dealing with him for several years now and we love his style
he has a great team and it starts from the top
Wish there were more people like him
Lease Retention Manager
this dealership / service department is excellent! - Hana1
Mr. Anthony Pastoral was very helpful with my needs of acquiring brand new tires, and the service department is clean and prompt with their work. I will definitely recommend this dealership / service department to others.
Professional, diverse inventory and they work for a deal - Huss
Excellent dealership, professional salesmen, vast inventory and great dealership benefits associated with purchadr such as car washes and airport parking. Would recommend purchasing from thisndealership
Excellent,Professional, Knowledgeable, Caring - RX350
Sam Seigler was my rep. She was very knowledgeable, Professional and caring. I could not have done it without her. Admiral (use car Manager) was very instrumental for me to make my decision to purchase my RX350 from Lexus of Riverside by telling me to keep the money in my community. Sam took her time with me and made sure she had my best interest in mind. She went over and beyond to make sure I was comfortable with my decision. Both San and Admiral made this a family affair. It was a pleasure filling out all the paperwork in the Comfort of my home. Where I was in my comfort zone and in not at a dealership where I would have to keep my guards up. (Good decision Sam) Sam and Marcos delivered the car yesterday all bright and shiny with a special waxing. And a special surprise with the bow a very good touch in making me feel special.Marco was helpful with setting up my garage door and phone and told me to drop by anytime if I need assistance with other features. Because of Sam And Admiral I look forward to purchasing vehicles and recommend Riverside Lexus to friends and family. Thanks again Sam you are the GREATEST.
Excellent service experience thanks to my service Consultant - Lexie
Excellent service! I always get my vehicle serviced at Tustin Lexus because of my service advisor , I drive from far away because I like the treatment that I get from my service advisor, I definitely recommend you to see Iman for your service needs at Tustin Lexus .
Tomas Diaz... attention to detail is second to none - Whitegirl19
We've never had our 2008 IS serviced anywhere else. Tomas Diaz is so knowledgeable and professional! He's an exceptional assest to their company!
As Good As It Gets - Carl R
Although I wasn't exactly aiming to purchase a new car, the Lexus brand, and the sales staff were so terrific that I almost couldn't help myself. I worked with Sterling Knight, the salesman, who showed me a variety of cars, and he actually listened to what I wanted and what my preferences were. During the same week I visited Lexus of Valencia, I also visited two other similar level car dealerships in the same area. Honestly, I was shocked at how poorly those dealerships handled my requests to learn more about their cars. Only this dealership seemed to care about me, and to take the time to show me cars that were both what I wanted and in my price range. Ultimately I did purchase a car from Lexus of Valencia, and I am glad that I did. I feel confident that they will take care of me, and of my car, for years to come. Thank you Sterling, and Danny, for your help. You were about as perfect as I could ever hope for.
Airbag recall - Greglugar
I took my car in for an airbag recall and left with punctures in my seat. They didn’t point out the 2 tares in the passenger seat even though I noticed them as soon as I got my car. Once I brought this issue to their attention I was told to call back tomorrow since my Service Rep Jose left for the day. I called and was told that I would have to wait several days before I could bring my car back. I scheduled a pickup time at 1:00 with Jose once the work was done and Jose was not back from lunch to help me. The workmanship on the repair was below average. You can tell where the seat was torn. BTW no one ever apologized for the inconvenience of damaging my seat. Go to Longo instead.
1month later-Have the vehicle but no title(unable to reg.) - JennyC
I purchased a Lexus 350 from this dealership January 09,2018 and at that time the vehicle was paid in full by a bank check and deposited into their account. I paid to have the vehicle shipped to me. I have been requesting the title for 1 month. I have the vehicle in my garage and unable to register it in my state (NC). I am currently renting a vehicle everyday until I am able to receive the title and register the vehicle. NC and CA both refuse to give me a temporary tag. CA because I am registering the vehicle in NC and NC because I do not have the title. I have spoken with several people (Lia Agababian, Robert Silva, Debbie, Kaynan Khlepariand and Omid) at Glendale Lexus and continue not to get an accurate answer as to when I will receive the title I am entitled to. Please save yourself the headache and frustrations and purchase your new Lexus from another Lexus dealership. I will update this post if and when I receive the title. As of today (02/09/2018) its been 1 month and I (or my bank)have yet to receive the title.
Very helpful! - happywithlexus
Only positive things to say about this dealership! I bought a used car here over a year ago and the staff were incredibly friendly and informative. I came back to replace a headlight and again they were speedy and efficient. Would definitely recommend!
Fleet Sales Associate