Courteous and respectful sales representatives - Maliksi_49
Sales rep Greg always available to answer any question I have. His a great asset to your dealership. Keep up the good job Greg. I bough not only 20 brand new cars for the last forty years and never experience a sales rep come t my place to help me out and give advises.
Top Reviewed Specialists At This Dealership
General Sales Manager
Guest Experience Manager
JUAN CARLOS IS AMAZING! - Chloebarrcabanban
Juan Carlos in service& parts is amazing at providing exceptional customer service. If you ever need to speak with anyone hes your guy!. I have only used Santa monica Lexus since i bought my ct200 5 years ago. They always take care of me and geting a loaner car while my car is being serviced is a breeze!
Great service. No pressure. Great facility. - Greg
Newport Lexus IS a great facility not only can look over cars and check out their inventory without any pressure but if you do buy there it is much more. Shooter with whom I worked with is a very knowledgeable guy and would recommend you work with him. He will help you understand all the numbers and options as well as the choices you have with them. I ended up buying an L Certified rx350 which was a better deal than a new. Especially just for the warranty. The car that I actually purchased was from their Tustin location. Shooter picked up and brought it over to me. In the meantime I was able to get a sandwich from their cafe they have by the service center.
Airbag Recall - Happy customer
I have always been happy with the Service Department, service managers, speed at which the repair has been completed, the loaner car that was provided
Highly recommend to friends and family! Best experience. - j123
Amazing experience at the DCH Lexus of Oxnard! This team is stellar and customer focused. I appreciate their help and sincerity from start to finish. Joe Green was kind, helpful, and responsive from the very first phone call I made to the dealership through to the moment I drove off with my car.
It is evident that each member on this team wants to make sure their customers leave on a positive note and a feel like a member of the Lexus family. After I purchased my new car, I went in to service the vehicle and was blown away by the customer service. Martin in the service department was genuine and did his best to address all of my questions and made it easy and convenient for me, the customer. They truly went above and beyond. I would recommend my family and friends to purchase their next vehicle from this dealership just to get the same experience I had. I appreciate this dream team and will be back for all of my service and maintenance. Although out of the way, the service and friendly team will bring me back to this location.
Best customer service! - Lbbm
I purchased my first Lexus recently and it was the best experience ever! Jamie was very helpful and answered all my questions promptly. The follow up was always welcomed and made the car purchasing experience very enjoyable. He scheduled a training session for me with Julie to go over all the bells and whitsles of the car. Julie is fabulous as well! Go there and ask for Jamie!
Top Shelf Customer Service! - imjdajr
Josephine and Damon are an excellent combo!
My experience with Tustin Lexus started when I spoke with Josephine on the phone on a Thursday afternoon re a certified 2013 IS350C. I was in Arizona but was planning on driving over for the car. Josephine was great on the phone, excited for me and about the car. I was not able to arrive at the dealer until Sunday to complete the purchase, but when I got there the car was out front and ready to go.
Josephine guided me thru the sales process smoothly and efficiently, knowing that I would be driving back to Arizona that afternoon she was very considerate of the overall time the process would take.
My experience remained excellent when I moved into the Finance office.
Damon was fantastic and professional. He took the time to explain the all the benefits of the offers available to me when buying a Lexus Certified automobile. The time in the finance office can be stressful, but Damon kept it fun and relaxing.
I have purchased many cars over the the years and interacted with many Finance Managers, and Damon is at the top of the the list.
LEXUS EXPERIENCE - Silver13
Walked in to Lexus just doing some new car shopping , Amin was my Sales man , he was very polite and I had a great experience , needless to say I purchased my First Lexus, and I know not my last I was very satisfied with his services and the finance manager that helped us , I will be recommending SOUTH BAY LEXUS to all my friends and family.
Amazing customer service at Valencia Lexus Dealership - Reese Harris
Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevine near the top pf the Tejon Pass. It was on a dangerous turn on Hwy 5 with roaring semi's blaring their horns and passing our car with inches to spare. As we exited the car in the 100+ degree temp it quickly became obvious that we were in no small trouble. I arranged to have the vehicle towed and called the Lexus dealer in Valencia explaining our predicament, and could they help. Without hesitation the customer service person dispatched a courtesy van to pick up my family while I rode to the dealership in the tow truck. The courtesy van miraculously arrived at the same time as the tow truck - this was vitally important and "Wow" #1. When we arrived at the dealership a loaner RX350 was waiting for us ready to go, no questions asked. "Wow" #2. Our trip was perfect with many memories we'll cherish for years to come, and had it not been for the fast turn-around our trip could have easily been much less memorable. When I returned to the Valencia Lexus dealer with the loaner vehicle it was determined that no costs would be incurred on the car since the problem was the hybrid system overheating and there was nothing they could fix. In addition and for no charge, the Valencia Lexus dealer updated various recall warnings and washed and vacuumed the car. "Wow's," #3, #4, and #5. All I can say is the Valencia Lexus dealer customer department is amazing, and I have a very heartfelt 'thank you' to say to all involved. Great job everyone!!
Best car buying experience we have EVER had! - KatsPlay
Our sales consultant, Sergio Orozco, provided us with the most impressive quality service throughout purchasing our new Lexus. In fact, it was so good we bought our first car from him in February, bought another in July, then sent our daughter to him in August for a third purchase. Sergio is honest in his dealings, possesses in-depth product knowledge, doesn’t pressure you and is very accommodating and patient. He went above and beyond the norm and helped us negotiate for the best deals possible. Sergio made what is usually a stressful process, a pleasant experience! We recently had the first service on our car and I was again impressed with Longo’s customer service and performance. Check in was handled efficiently, they communicated appropriately and kept to their time commitment. Their service lounge is first rate with great wifi, comfortable seating and free snacks. I definitely recommend to Longo Lexus to anyone and everyone!!
Best car buying experience we have EVER had! - MLopez1120
Edwin was absolutely WONDERFUL! He possess in depth product knowledge and is very personable. We originally went to Keyes Lexus Van Nuys and had a horrible experience and we are so happy that we decided to go to Woodland Hills to complete the purchase of our 2 cars. Richard was also great. He gave us a fair price for our trade in cars and provided us the best price on the new cars. These two men, Edwin and Richard, are a huge asset to your company and they are the sole reason why we proceeded with our purchase at Woodland Hills Lexus. A+ customer service, A+ product knowledge, and A+ management. They made what is usually a stressful decision, a pleasant experience! Thank You!
An Easy, Respectful Process - Harry's Mom
I bought my 2017 Lexus RX350 from Lexus of Riverside using the online option. My sales person was Cory.
From his initial response to my request to my driving out the door, he was professional. Emails and phone calls were returned promptly.
I felt respected and valued as a customer.
Although, I do not live in Riverside, when the car needs maintenance, I am seriously thinking of driving it to Lexus of Riverside.
It was a great experience.
Airbag recall - Patty
I took my car in for the airbag recall and it was done so fast. I only had a quarter tank of gas and when I picked up my car it was a full tank. Eugene Chang is the best.
Complimentary Maintenance - Barnes
Very poor service. They gave me an invoice with another persons name, address and phone number.
I asked for the brake percentage and was told this information would be emailed to me, which I have yet to receive. I informed them that the hood was shaking while driving. They claim they made adjustments however the problem is now worse, so I doubt they drove it after making the adjustments. It feels like I did not receive fair service due to having complimentary maint on my certified Lexus.
Pleasant experience with Service dept. - aldomagliozzi
Took my car in for a last minute alignment (as I was down the street from the dealership) and was blown away by the speedy service. A friend recommended I contact Andre Kasumyan in service. I called Andre at around 1:30. The call actually transferred to his cell phone as he was at lunch. Not only did Andre take my call during his lunch and answered all my questions. He also arranged for me to drop my car off right away. I got to the dealership within minutes of our call and everything was already in play. Checked in, took about an hour and alignment was done! I was even told there was a promotional rate for that which resulted in a cheaper cost.
Thanks Andre and Lexus of Glendale for making it easy!!
Service with care - B. Nguyen
I've been taking my car here for over 15 years and about 10 of those has been with Tomas Diaz who actually treats us like family and really cares about our vehicle's well being. I won't take my care anywhere else, trust is highest priority for us and they sure have ours. Thanks for everything Tomas and staff!
Product & Delivery Specialist
Internet Sales Manager
Lexus Santa Monica