SUPERIOR EXPERIENCE WITH AVO AND HIS TEAM - KEVIN and DEBBIE
Purchased a Lincoln MKZ. MR. Krikorian set up a test drive for us in advance. He was extremely knowledgeable and addressed and adjusted for our likes and dislikes as we navigated through the buying process. While realizing that buying a car is a pain for many...in our case Avo was a pure pleasure to deal with.
We appreciated his positive attitude and professionalism throughout our entire experience.
We highly recommend Galpin and will be proud to send all of our acquaintances their way!
Again, thank YOU-Avo......we look forward to our next purchase with you!
All the best- to the best,
Kevin and Debbie
I am so happy! - Sykhec
As always the service we received was first class. Our sales representative Wally Lema was first class. I highly recommend anyone interested in a Lincoln go see Wally!!
Our experience buying from Fairview Ford - Nana
Jose Jimenez is an excellent Sales Concultant and represents Fairview very well. My daughter had spoken with Jose before she and I met with him on May 15th. He showed me several cars and I test drove the Escape. He is very clear in explaining the different features and truly interested in my opinion. He pointed out features on the car and explained everything.
THE NIGHTMARE - alipearl08
I have purchased a vehicle back February 2016 and traded in the vehicle back in January 2018. I asked for my gap insurance money to be refunded back in February 2018. They are refusing to give me my gap refund and their management is giving me the runaround! They have horrible customer service. It’s currently June 2018 and I still have not received my check. Stay away from this dealership. DO NOT BUY A CAR FROM PUENTE HILLS FORD!!!
Always a pleasure - Sue
My family has been using Vista Ford service for the last several years. We won't go anywhere else. We're always well taken care of.
Great Value and Customer Experience - Johnc05
Sam was great to work with, knowledgeable with no pressure. He worked with me on my timeline and made sure the entire transaction went smoothly! Great personnel across the dealership!
Great service with Paul! - Shirley
Paul always is friendly & helpful when I bring my car in. It’s so nice to have a person to help me! He’s an asset to your dealership.
Overall experience - Doctor p
Great experience. Everyone was friendly, relatable and trustworthy. Giorgio worked hard for me and got me into the car at a great price. Couldn’t be more happy.
Used car broke 2 days after purchase - Rg187
Bought a 2015 used Mazada and two days later check engine light came on. Car has been in repair shop two weeks waiting for part to come in. I feel scammed.
A Waste of Time - Ruserious
My wife and I tried to buy a truck and a guy named Simon showed me several cars in about 5 minutes. Then he said, "I need to take care of another customer," and never came back! We waited about 20 minutes and left. This place is real special!
The service department - Hersey3legs!
The service department failed to honor an approved estimate for repair and then doubled the amount I was charged. I had to make a complaint to the Bureau of Automotive Repair.
Bad customer service - Ranger
I had a recall on my vehicle that I was not supposed to drive according to a letter from Ford headquarters. I contacted the dealership and was given the run around and told it's just a letter and it's fine to drive.then said they'll contact me in a month or so when they have the parts. So I called Ford headquarters and talked to customer support and they said I should be given a rental vehicle so they three way called to antelope valley Ford and the customer service manager said yes I will get you a rental tomorrow because it's to late today. So days pass and no call back. So I call back to the dealership and they say they lost my paperwork so they couldn't call back. But when I was on the phone I was supposedly entered into the computer. But once again no rental car needed. So back to calling headquarters again a three way call and again the same thing it'll be tomorrow. Big surprise no call back. For days going back and forth. So finally they get my parts and and the customer service manager Jessica desjardins (who I had been in contact with since the beginning) says your parts are in when would you like your vehicle towed in because you're not supposed to drive it. I said really you didn't care weeks ago when I contacted you. So I ask for some kind of compensation and of course nothing. I guess it all comes out of my pocket.
No communication. Upset=No service. - Duke8586
On Thursday morning I dropped off my 2015 Ford Edge with 31,000 miles on the odometer.
During my drive to work on the hwy a piece of trim blew off of the roof.
I asked to have it inspected. I was not informed by the service advisor until 1pm the next day that they would not warranty the trim item because I did not retrieve the piece to show Ford.
Jesus (service writer) offered to replace the piece if I paid the $250.00 labor charge. Total around $550.00.
When I dropped off the truck on Thursday I requested four items:
1. Check missing trim piece.
2. Check tire pressure sensor fault right rear tire
3. Check rear view camera fault.
The service advisor never communicated any problems with the progress of the other work requested; at no time was I informed the services would not be completed.
I did talk to the service manager Frank about the refusal to replace the trim piece. Frank seemed very annoyed to have talk to me about the issue and had me explain to him what the service writer already relayed. Frank informed me Ford would not replace the trim piece with out the old piece; it was up to me to contact customer service on my own time and refused to go any further.
I was upset to say the least. When I went to pick up the vehicle nothing was completed, pressure sensor, camera or alignment. Basically it sat in service from 7:30 am Thursday until 4pm Friday.
Service manager refused to talk to me. Dealership owner and general manager left early even though he said he would be there when I picked up the vehicle.
We appreciate all the hard work from the sales and... - gabecarol
We appreciate all the hard work from the sales and financing departments. Their experience and advice played a vital role in our decision to buy the fifth vehicle from them. They were helpful in our purchase and we highly reccommend the dealership.
Had my vehicle towed to this place, called the next... - highly dissappointed
Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.