Excellent Customer Service - Virgil Nolde
Thank you for your excellent customer service regarding the 2017 Taurus vehicle in which I purchased. Your dealership is truly a friendly place and I was treated with professional respect by Mr. Gilligan , Mr. O'Connor , and Ms. Guerra .
SUPERIOR EXPERIENCE WITH AVO AND HIS TEAM - KEVIN and DEBBIE
Purchased a Lincoln MKZ. MR. Krikorian set up a test drive for us in advance. He was extremely knowledgeable and addressed and adjusted for our likes and dislikes as we navigated through the buying process. While realizing that buying a car is a pain for many...in our case Avo was a pure pleasure to deal with.
We appreciated his positive attitude and professionalism throughout our entire experience.
We highly recommend Galpin and will be proud to send all of our acquaintances their way!
Again, thank YOU-Avo......we look forward to our next purchase with you!
All the best- to the best,
Kevin and Debbie
Great all around service! - Francie411
Amazing place! Couldn’t have been happier!
We moved so we won’t be back but have recommended to anyone we met- thank you for everything!
South Bay Ford Review - 'Mustangs Today'
“Five Stars” says it all! From the first time I visited South Bay Ford to the day I drove off in a new 2017 Mustang, my experiences at this dealership have been fantastic. Looking at the inventory online and then visiting the dealership to actually see the cars, allowed me to compare the different trim levels and to meet the very nice and knowledgeable staff who work there. Mr. Patrick Purcell, a Fleet Manager, was the one who assisted and guided me with the search for my Mustang. He is simply the best when it comes to making sure that the customer finds the right car with the proper equipment. Naturally, South Bay's inventory and sales prices fit nicely into my car search, so I was able to choose a car directly from the lot. After a test drive, it was 'Game Over' - I was Sold! The car was everything my old Mustang was, but only newer & better. The 2017 is not my first Mustang and, for sure, it will not be my last... I can say this because, I got a great lease on a great car (and you should too!). The people at a dealership really do make a difference, and I trust that you will find South Bay Ford to be one satisfying experience.
Service - RK
I have been taking my Jaguar XJ8 to Alvarez Jaguar dealership for service for the past 8 years and the service they have been providing to my car was Excellent...
Needless to say that Ivan Carillo, the service advisor treats me like a family member.. He is the best!!
service - Bob & Mary Ann
no pressure - worked with us to provide the vehicle we wanted. Some of the options were not available, I would have liked the sticker from the window to review but no problems,
Super Service - Sven Rosenbeiger
Super Service although our situation was special. We just moved in the country and we had a great support to make it happen to lease a FORD.
Routine checkup - Edgy1
Can't say enough about the excellent service and personnel. Everything was done timely and properly. Can't imagine going elsewhere for routine or serious problems.
Don't expect large discount from their market pricing - hjaime
They are very nice; however, don't expect a large discount from their market pricing. They don't use KBB pricing and are at least a couple of thousand over the high private party price. I drove 2 hours from out of town expecting to negotiate high KBB price, but they were only willing to drop their price $150, and claimed to be making only $50 on a car that was on their lot for 10 days. You would not be able to stay in business if you were only making $200 on each car.
Other than that, the car seemed to be in very good condition and the salesperson Thomas was helpful.
Used car broke 2 days after purchase - Rg187
Bought a 2015 used Mazada and two days later check engine light came on. Car has been in repair shop two weeks waiting for part to come in. I feel scammed.
Overall experience - Doctor p
Great experience. Everyone was friendly, relatable and trustworthy. Giorgio worked hard for me and got me into the car at a great price. Couldn’t be more happy.
Leased a car - Fordguy
We knew what car we wanted and approx how much it would cost per month. When ended up paying a little more than expected as we accepted a warranty program. The inventory on our model was a bit thin and in the end, we drove away with a model with an option I wasn't planning on. Our salesperson was very attentive and walked us through the process. He was patient and explained each step. Everyone there seemed very low key and not pushy.
Bad customer service - Ranger
I had a recall on my vehicle that I was not supposed to drive according to a letter from Ford headquarters. I contacted the dealership and was given the run around and told it's just a letter and it's fine to drive.then said they'll contact me in a month or so when they have the parts. So I called Ford headquarters and talked to customer support and they said I should be given a rental vehicle so they three way called to antelope valley Ford and the customer service manager said yes I will get you a rental tomorrow because it's to late today. So days pass and no call back. So I call back to the dealership and they say they lost my paperwork so they couldn't call back. But when I was on the phone I was supposedly entered into the computer. But once again no rental car needed. So back to calling headquarters again a three way call and again the same thing it'll be tomorrow. Big surprise no call back. For days going back and forth. So finally they get my parts and and the customer service manager Jessica desjardins (who I had been in contact with since the beginning) says your parts are in when would you like your vehicle towed in because you're not supposed to drive it. I said really you didn't care weeks ago when I contacted you. So I ask for some kind of compensation and of course nothing. I guess it all comes out of my pocket.
Where's the service? - Jason Joiner
Not a single salesperson offered assistance after walking around the lot in 90 degree heat with my father, who has Parkinson and a knee replacement...
We appreciate all the hard work from the sales and... - gabecarol
We appreciate all the hard work from the sales and financing departments. Their experience and advice played a vital role in our decision to buy the fifth vehicle from them. They were helpful in our purchase and we highly reccommend the dealership.
Had my vehicle towed to this place, called the next... - highly dissappointed
Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.