Very pleasant and professional. - Lincoln MKX
Allan Chiha was a pleasure to work with. Allen's assistant Naheel Hussini was very accommodating and pleasant too. Everyone we dealt with had great attitudes and were so helpful. Finance was a breeze. Best car shopping and purchasing experience EVER!
R & C Choe
Attentive and Friendly - whann002
I went in to get a few things on my car fixed before my warranty was up. Kevin was helpful and so kind; he walked me through the entire process. I was out within an hour. So efficient and so easy!
Top Reviewed Specialists At This Dealership
Very professional - ct
Everything was done in a professional manner. The salesman was very knowledgeable and I felt no pressure to make any decisions. I am truly enjoying my new Lincoln MKC and look forward to driving it each day.
Great customer service - 07hdrider
Was looking for a new truck. They found me exactly what i was lookin for. No haggling just gave me the bottom lione. Verey happy with my new F150.
Airbag replacement - GTDJVU
Took my Mustang GT in for airbag replacement. Due to parts shortage they could only do one. I was disappointed but Ken said he would make up to me on next visit. He called when parts were in. I arrived at 9am and as he promised, I drove home in about an hour. I appreciate when a person honors their commitment. The waiting area was comfortable and staff was friendly. I'm sold on Vista Ford.
Great Value and Customer Experience - Johnc05
Sam was great to work with, knowledgeable with no pressure. He worked with me on my timeline and made sure the entire transaction went smoothly! Great personnel across the dealership!
Professionalism and comfort all in one! - happy customer
My recent purchase with Tuttle Click is based entirely on my initial phone conversation and subsequent dealership visit with John Pherrin. Mr. Pherrin was extremely knowledgeable, thorough and made me feel comfortable during the entire car purchasing experience. Not only will I return to conduct business with Mr. Pherrin. I will refer family and friends to him as well. Any questions that I presented, he answered with patience and had an impressive knowledge of Ford's. I had dealt with other Ford dealerships prior to my contact with Mr. Pherrin. He was honest, fair and I believe to be a tremendous asset to Tuttle Click Ford.
My New 2018 Explorer!! - Always1996
I was debating back and forth to come in and look at some vehicles, I was on the market and always hated dealing with the pressure! I called in to make a Sales appointment and spoke with Diana Aguilar. I explained my situation and was I was interés in and she understood fully and booked me an appointment to come into the dealership and see my options. She explained the process and told me honestly "just come in and see what we can offer and there's no need to decide right away!" I went in for the appointment test drove the Explorer and fell In love!
I left and advise I would be back and when I did go back that week I was able to thank Diana and leave in my new SUV! thanks To everyone who assisted me!
My experience was great! My salesman J C was Awesome. - sandra456
My experience with Ford as always been very good.J C is the best salesman you have. I have bought many cars from you. J C is very professional and pleasurable to work with. When he is finished with you there is nothing else to do but be assured that everything is handled in all departments. I am very happy with the purchase of my new vehicle. Thank you
No Problems With John G. - FX4 Ron
I have purchased two vehicles from AV Ford in the past, one with John and the other was on the Mazda side, I missed John G. (out on leave) but he's back and as great as ever. Had the best afternoon getting the job done. Thank you John G. and Tim A.
Great service. Great price. - pedram9
Kevin the internet sales agent helped us get a Navigator. Since the initial communication and throughout the whole process he was extremely patient and helpful. When we stated we wanted to think about it he welcomed it without being pushy or getting irritated. Later on when we made the decision, he delivered the car to our house. I did shop around but his deal was the best.
A Waste of Time - Ruserious
My wife and I tried to buy a truck and a guy named Simon showed me several cars in about 5 minutes. Then he said, "I need to take care of another customer," and never came back! We waited about 20 minutes and left. This place is real special!
No communication. Upset=No service. - Duke8586
On Thursday morning I dropped off my 2015 Ford Edge with 31,000 miles on the odometer.
During my drive to work on the hwy a piece of trim blew off of the roof.
I asked to have it inspected. I was not informed by the service advisor until 1pm the next day that they would not warranty the trim item because I did not retrieve the piece to show Ford.
Jesus (service writer) offered to replace the piece if I paid the $250.00 labor charge. Total around $550.00.
When I dropped off the truck on Thursday I requested four items:
1. Check missing trim piece.
2. Check tire pressure sensor fault right rear tire
3. Check rear view camera fault.
The service advisor never communicated any problems with the progress of the other work requested; at no time was I informed the services would not be completed.
I did talk to the service manager Frank about the refusal to replace the trim piece. Frank seemed very annoyed to have talk to me about the issue and had me explain to him what the service writer already relayed. Frank informed me Ford would not replace the trim piece with out the old piece; it was up to me to contact customer service on my own time and refused to go any further.
I was upset to say the least. When I went to pick up the vehicle nothing was completed, pressure sensor, camera or alignment. Basically it sat in service from 7:30 am Thursday until 4pm Friday.
Service manager refused to talk to me. Dealership owner and general manager left early even though he said he would be there when I picked up the vehicle.
We appreciate all the hard work from the sales and... - gabecarol
We appreciate all the hard work from the sales and financing departments. Their experience and advice played a vital role in our decision to buy the fifth vehicle from them. They were helpful in our purchase and we highly reccommend the dealership.
Had my vehicle towed to this place, called the next... - highly dissappointed
Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership.