Did this review already thank you - Rustynail
Filled out the review already thank you. Once was enough please don’t send me any more emails good experience what else do you want me to say.
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Great Experience - Blessed
We were looking for a vehicle and we walk in to Subaru dealer, Adrian Diaz helped us and he was amazing on helping us get our new Forester, we are very happy and thankful.
Misleading - kwoo56
I was super excited to come to a dealership that was close to home but that I also thought would treat me with the best of care. As I entered the dealership, I was super excited to get a brand new car as well as hearing what my interest rates would be knowing that I have a 7.6 and above credit score. Not only did the salesman not have much information for me regarding the car that I was interested in, but he was not aware of the cars that were even on the floor. When I asked the dealer questions, he was unable to provide clarifying answers. The first day I left providing a down payment with no idea of my interest rate. I called multiple times to ask for my interested rate while being given the run around. I left the dealership the first time on Friday when they ran my credit and called everyday to gather more information only to speak to them the day my car arrived in person. Not only did the salesman order the wrong car, (I was specific with my interior and while the wrong car came 2 days before there was never any mention of it before my arrival to pick it up) but also, the finance manager told me that I was approved for a 4.5% interest rate. My confusion is that there are several other people that I know with a much lower credit score than myself and have been offerred a much lower credit score from the bank. My question is, was it really the banks that gave me that credit score or was the finance manager trying to jerk me around? He argued that no one is giving lower interest rates any more and if I were to go to a bank on my own they would give me the same rates. Meanwhile, I hve friends receiving a 1.9% interest rate with a 6.9 credit score.
The overall feeling of Kings Nissan did not make me feel welcoming nor comfortable. The entire time I felt like I was a customer being used and jerked around.
I will not be coming back to this Nissan dealership.
Poor customer service - lori69
Contacted the dealer by phone, they were very nice seeming and accommodating. I was planning to fly into California from Michigan to purchase a vehicle. I put money down on the car and was assured they would hold the car for me until Friday. It was Tuesday. I flew out a day early (Thursday) and received a text message as I was in route to the dealership after landing in California on Thursday that the car had been sold Wednesday. Not one word... no phone call not message nothing letting me know the car was sold prior to flying out to California. No courtesy no apology for the wasted time and after it took 2 seconds to secure the funds on my card... it took a week for them to even initiate the refund. The salesman was no longer interested in speaking to me after I requested the refund and did not wish to have the money moved to another vehicle on the lot. After that experience even if they had a vehicle I was interested in I would not purchase from a lot that does not honor their word. Do not waste your time with this dealer.... they do not stand by their promises or offer any type of customer service. Disappointing experience
I was parked in front of dealership - Michael Davis
I was parked in front of dealership. They refused my help to look at camera due to someone hit my truck in front of dealership
We live about 2 hours away, so before we left we called... - dbaseballs
We live about 2 hours away, so before we left we called ahead to see if it was still available. So, we got on the road, with traffic it took about 3 hours to get there, and when we do get there the car isn't even ready. In fact, it hasn't even been inspected, smogged, or even detailed. So they said they'd give me a call when it was ready. When they called me back I went back to check it out it still hadn't been detailed or smogged, and it still needed an alignment. I would never go back to this dealership, and I don't recommend it for anyone else.
WORST DEALER EXPERIENCE EVER! I could go on for... - Dan75
WORST DEALER EXPERIENCE EVER! I could go on for paragraphs about how awful the service here is, but I'll keep it short. 1) They got me there under false pretenses, saying they had the car I wanted only to get down there and find out it was on their 'other lot', which turned out to be Huntington Beach Mitsubishi. 2) Got down to the other lot only to find out the car I wanted (a white version) was the dealers racing model, which was $40k more than the standard price of the car. 3) Sales person LIED to me about features of the car by showing me a 2011 model and saying everything on it was included in the 2010 model. 4) Was at the dealer for 8 HOURS to purchase a car that the price was already agreed on via email. 5) Didn't even detail the car after the purchase. They gave it a shoddy wash and an apology of 'Sorry, I'm not a detailing guy.' 6) The whole day at the dealer they didn't offer me anything to drink. They said they didn't have any water and nobody there could even give me a dollar for their soda machine (nice customer appreciation, huh?). 7) The gas station where they gave me a fuel credit to ripped me off. I had a $40 gas voucher, they only gave me $20 of gas and called me a liar when I called them out on it. 8) Subsequent appointments with them (there was a scratch on the car at purchase they said they'd fix) were only met with delays and excuses. It took weeks to get done and only because I kept hassling them. 8) I continue to get emails from their unorganized sales manager (who I had been in correspondence with after purchasing the car) asking if I'm still in the market for a car.
I wish I would have seen the other bad reviews here before deciding to deal with LB Mitsubishi, as it would have saved me a lot of headaches. They've tainted the excitement of buying a new car and have likely turned me off from ever buying a Mitsubishi again. In short, do yourself a favor and drive a little further to go to a dealer that actually appreciates their customers. This dealership only wants your money and will do anything they can to get it.
horrible services - daniel_jay88
Took my evo in for service. . Picked it up the next day and it was running horrible. . Told service that it didnt run this way when i brought it in.. had to leave it for another day. Came back to learn the car was never touched. . By the end of the day i was able to pick up the car.. only to realize my service engine light was on.. i mention it to service and they wanted me to leave it again for another day. At this point i was mad.. they should have realize this problem before giving back the car.. a mechanic in the service department claim to own a 900hp evo.. come to realize he was the working on my evo.. next day i picked it up.. service light was off but car ran like xxxx! ! The man who claimed he owned a 900hp evo and supposedly did all the work to his evo couldn't find out what the problem was.. untill i looked underneath the car and realize he didn't /forgot to clamp the hose on the front intercooler. . He fixed the problem. . Took it home and on the way home realize my traction light was not working.. it was working before i took it to them.. took it back the following week.. and the man who knew so much about evo's claimed it was because i had one off brand tire.. which made no sense.. i complained that it just might be a fuse.. he continued to tell me that it was that one tire.. so i brought all 4 new tires. . Took it back and he claimed he didnt have time to check the car.. that it would take him about 2 weeks to look at the car because they were backed up.. and they only had that one mechanic who worked on evo's. . Bye this time i took the evo to tuning technology and realize it was just a fuse the entire time.. they laughed when i mentioned what the mechanic told me.. i recent sold my evo.. the service here at this dealer ship sucks! !
Big time fake - rey1010
Big time fake