First of all I would like to say how wonderful my... - vfudge
First of all I would like to say how wonderful my sales-woman, Gina Plescia - Internet Manager, was!! I was looking for a 2007 Scion Tc. I found one online from their dealer; I called and spoke with Gina. She had such an upbeat tone in her voice on the phone; I was excited to meet her. When I got there she was exactly what I expected, upbeat with a great attitude and made me feel as if my buying process was a priority to her. After test driving the vehicle I decided that was the car I wanted. During the long finance process, she was with me the whole time, I felt like I really got to know her. I even sat down with the Finance Manager and even though he was doing his job to sell the car at a higher price, he did everything he could to make me happy. I left there at night after a long and tiring day feeling like I was at the top of the world. I truly and honestly felt like every one assisted me with my best interest at hand. I highly recommend this dealership and I am likely to purchase from there again in the future!
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Quick and easy car purchase. Entire process was excellent - Alexws
We were looking to purchase an ‘18 Outback and dealt with Aaron Brown. Easy email and phone conversations before going in to test drive. Purchase was quick,easy and hassle free. One of the best car buying experiences we have had.
BAIT & SWITCH - rengar5
Been working with Peter who states he is the Internet Manager regarding a 2017 Outlander Sport GT, in an attempt to buy before end of Feb 2018. Peter on or about 2/9/2018 quoted and promised a price of $22,347.00 for said GT as 'he is the Mgr and wants to help me out' what he says. To make the long story short over the next week or two we continue to discuss said price and the financing plus an additional rebate which he says he needs to speak with his Mgr (I later learn his manager is Carlos) who is out due to an emergency in the family. Then on or about 2/25/18 at about 2:45pm Peter calls and asks if we will be going to the dealer as he has the best deal for us-I remind him of the quoted price to which he responds YES-I will honor the price I have quoted you---My wife is sick with the Flu but we still show up-no sooner than I get out of my car that he tells me the vehicle we have been discussing was just sold--BUT no worries he has an identical vehicle for us --once again I ask him if this so called identical vehicle is being sold to us at the price he has quoted and promised--he says YES not just in front of my wife but in front of about 4 or 5 other salespersons standing around us. He asks us inside after I ask him to show us the identical vehicle--he says lets do the paperwork first as the vehicle is really far away. He begins to start asking for personal information when I stop him and ask again for the numbers in writing and we want to see the identical vehicle-he goes and gets us a paper which seems to show all that the so called identical vehicle has. We noticed that the vehicle does not have all of the features the one we were talking about -to which he answers OHH you want that in the car?
He continues to write numbers as if we have agreed to something--I noticed that he starts with the $22,347 number he quoted me and begins to add $500, plus $500, plus $1000-----I TELL HIM STOP what the xxxx are you doing-you promised me $22,347--he say Yes of course but we have to add back the incentives/discounts you do not get--at this time I get up and tell him that he has lured us to show up and then pulled the old bait and switch--after a few more minutes of arguing about what a liar he is-another person who identifies as Carlos and the general sales manager shows up-and asks what is going on-i hurriedly explained to him and he asks if Peter ever told me about the so called discounts that we were not entitled to-I respond by telling him...do you think we would be here if we had known that the price promised was not really the price and that Peter would not honor his promise?
we then proceeded to walk out-with Peter behind us telling us that he is keeping his promise but has to add back all those numbers as we did not qualify--i asked him once more--did you ever tell me this on the phone-he says NO but you should have known. We left
On Monday I get a call back from a Vashier (?) who says he reviewed the paper work and wishes to apologize for the misunderstanding and wants to make things right-he claims to have the same vehicle for us at a reasonable price-I find out that the vehicle he is talking about he wants to dealer trade with another dealer-BUT he tells me that he cannot sell me the car for the promised numbers but will do me a good deal of $23,800 plus taxes, etc. i told him to send me the numbers in writing and I would discuss with the wife--that evening he sends me numbers but for stock number different from what we have been discussing--I write back and told him NO--we are reporting this dealer for their shaddy tactics and to warn others of what they are doing to innocent consumers
Many other options, but elsewhere - K
I give the dealership 1 star because the only thing they did right was have the car I wanted on their lot. They (Albert the sales guy, the sales manager, and the finance manager) were very deceitful. They charged me $2000 more than the sticker price for my vehicle without any mention of that prior, and I get 1-Star for that because I didn’t look closely enough at the sales contract. Albert did not listen well to my questions; I had to ask him several times to send me pics of the BROWN car, not the black car. Maybe he’s colorblind. Then he made comments about people showing up and overspending on cars because it was New Year’s. Then, it took this dealership FIFTY DAYS to pay off my trade in. In that time I had to make another payment so that I didn’t have a late payment show up on my credit (and I didn’t get all that money back after the payoff because part of the payment was interest) AND my credit score was lowered by FORTY POINTS because two large vehicle loans appeared on my credit. Granted that will improve over time when the credit is updated without the pay off vehicle, but during that time of low credit it impacted my ability to buy a house. Apparently, the finance lady asked the sales department to research the bank’s address (bad idea) and they sent the pay off check to the wrong address twice. They never called the bank to confirm where to send pay off checks to. I ultimately had to call the bank and find out the correct address for them. And then because SCM dealership never called the pay off bank that bank couldn’t accept my word that a pay off check was coming so I had to make that extra payment. Finally, the business office manager was incompetent, because when I called to follow up on the pay off and the titles lady was gone he manager said she doesn’t know, she doesn’t do the other lady’s job. What CAN you do if you can’t supervise your employees?? Moral is, With so many other dealership options why buy here??
I was parked in front of dealership - Michael Davis
I was parked in front of dealership. They refused my help to look at camera due to someone hit my truck in front of dealership
We live about 2 hours away, so before we left we called... - dbaseballs
We live about 2 hours away, so before we left we called ahead to see if it was still available. So, we got on the road, with traffic it took about 3 hours to get there, and when we do get there the car isn't even ready. In fact, it hasn't even been inspected, smogged, or even detailed. So they said they'd give me a call when it was ready. When they called me back I went back to check it out it still hadn't been detailed or smogged, and it still needed an alignment. I would never go back to this dealership, and I don't recommend it for anyone else.
WORST DEALER EXPERIENCE EVER! I could go on for... - Dan75
WORST DEALER EXPERIENCE EVER! I could go on for paragraphs about how awful the service here is, but I'll keep it short. 1) They got me there under false pretenses, saying they had the car I wanted only to get down there and find out it was on their 'other lot', which turned out to be Huntington Beach Mitsubishi. 2) Got down to the other lot only to find out the car I wanted (a white version) was the dealers racing model, which was $40k more than the standard price of the car. 3) Sales person LIED to me about features of the car by showing me a 2011 model and saying everything on it was included in the 2010 model. 4) Was at the dealer for 8 HOURS to purchase a car that the price was already agreed on via email. 5) Didn't even detail the car after the purchase. They gave it a shoddy wash and an apology of 'Sorry, I'm not a detailing guy.' 6) The whole day at the dealer they didn't offer me anything to drink. They said they didn't have any water and nobody there could even give me a dollar for their soda machine (nice customer appreciation, huh?). 7) The gas station where they gave me a fuel credit to ripped me off. I had a $40 gas voucher, they only gave me $20 of gas and called me a liar when I called them out on it. 8) Subsequent appointments with them (there was a scratch on the car at purchase they said they'd fix) were only met with delays and excuses. It took weeks to get done and only because I kept hassling them. 8) I continue to get emails from their unorganized sales manager (who I had been in correspondence with after purchasing the car) asking if I'm still in the market for a car.
I wish I would have seen the other bad reviews here before deciding to deal with LB Mitsubishi, as it would have saved me a lot of headaches. They've tainted the excitement of buying a new car and have likely turned me off from ever buying a Mitsubishi again. In short, do yourself a favor and drive a little further to go to a dealer that actually appreciates their customers. This dealership only wants your money and will do anything they can to get it.
horrible services - daniel_jay88
Took my evo in for service. . Picked it up the next day and it was running horrible. . Told service that it didnt run this way when i brought it in.. had to leave it for another day. Came back to learn the car was never touched. . By the end of the day i was able to pick up the car.. only to realize my service engine light was on.. i mention it to service and they wanted me to leave it again for another day. At this point i was mad.. they should have realize this problem before giving back the car.. a mechanic in the service department claim to own a 900hp evo.. come to realize he was the working on my evo.. next day i picked it up.. service light was off but car ran like xxxx! ! The man who claimed he owned a 900hp evo and supposedly did all the work to his evo couldn't find out what the problem was.. untill i looked underneath the car and realize he didn't /forgot to clamp the hose on the front intercooler. . He fixed the problem. . Took it home and on the way home realize my traction light was not working.. it was working before i took it to them.. took it back the following week.. and the man who knew so much about evo's claimed it was because i had one off brand tire.. which made no sense.. i complained that it just might be a fuse.. he continued to tell me that it was that one tire.. so i brought all 4 new tires. . Took it back and he claimed he didnt have time to check the car.. that it would take him about 2 weeks to look at the car because they were backed up.. and they only had that one mechanic who worked on evo's. . Bye this time i took the evo to tuning technology and realize it was just a fuse the entire time.. they laughed when i mentioned what the mechanic told me.. i recent sold my evo.. the service here at this dealer ship sucks! !
Big time fake - rey1010
Big time fake