wonderful experience - martajramos
this is a great dealership and ice bought 2 cars here already. ask for Salvador, he is the best, honest and patient. thank you!!!!! we will be back.
Top Reviewed Specialists At This Dealership
Fantastic customer service. - nangel4
Great customer service and knowledge of their products. Would recommend anyone to go to this dealership. Eric Kalias is a fantastic sales rep and I couldn’t be happier with the service he provided.
New Car Sales Manager
Used Car Manager
Had a great experience getting the car of my dreams! - Laura & Bruce
Lou Gomez made my car buying experience smooth and enjoyable. I plan on going back in the future. I didn't feel pressured at all and left with my dream car. Everyone at this dealership was great to work with. Thank you all for a pleasant experience :)
Great - Willi
Customer service and the salesperson excellent from front desk to service salesperson managers finance very friendly! Very professional on showing the autos outside and very quick to explain singing.
Got 2 cars in a week!!!!!!!! Best service ever! - Hecti89
Excellent Service. I had a great experience for the second time. Marc Chapman took great care of me and I was able to get the Dodge that i always wanted at a great price. I would highly recommend this dealership and go see Marc, you won’t regret it. From the moment I walked in until i left I was warmly greeted, and i went very late !!!!!!Thanks again guys!
Great customer/advisor services - BettyB
One of the most important things in working with people is the ability to listen, my advisor listened and worked with me to address all my issues and have them solved. Excellent service.
Pleasantly Suprised - New Chrysler owner
I went to several different dealerships, and this is the only one that was willing to show me how they were deriving their lease payments. Other dealerships even had the gall to be little me saying I had no clue what I was doing and I should be looking at The sales price as it had no bearing on my lease payment. This is totally false. Arrigo was very open book. I’m sure they made money somewhere, but they were much more transparent and patient then any of the other dealerships. The only downside was that it still took just over two hours to be able to leave the dealership with the car once we had agreed on terms. They need to try to find a way to speed up the process. Overall it was a very good experience.
Ted Lazell was amazing. - Dodge Dorango
Ted went over and beyond to make sure I had full customer satisfaction. He showed great patience since I had to bring my vehicle back a couple more times before the problem was resolved. I would highly recommend Ted for his care and dedication.
Incommunicadoi - MizzGlow
Service department does not answer the phone, nor do they return email requests for a call from a service adviser. Their customer service SUCKS. I have waited for two minutes, no one answers and the call is not forwarded to answering service.
Quality service - Camshaft
Prompt courteous attention makes it easy. I do not mind the drive here as I know our vehicle will well attended by the service department. Vic is a very respectful person
I 😍 my Cherokee - Yagu31
I went through this dealership to present my problem and they solved it, and it was very important that they treated me in my language! ask for Alex Grillo, I recommend it. He speaks English, Portuguese and Spanish!
Service departmeny - Esc
Brought car in for a few service items and 2 recalls. Eric was awesome kept me in the loop throughout the day. All of the people in the service department were friendly and courteous!
very unprofessional nasty people - rose chappell
I went up and orderd three keys for my new van at a cost of $ 550 and a fee to program. My old keys do not work now and Matt Kelly manager told me he can not do anything I should of known to order two keys.. They sold me keys and took away keys. This is unfair treatment. I feel they are the dealer and should of informed me the keys would not work I went to dealer because I wanted professional service. This guy Matt Kelly was very rude to me. Kept saying I will talk when your done talking when I was only asking why his service/sales did not tell me this in the first place. He was out of control and kept saying do not raise your voice to me I was very calm he was out of line.. he said I am not giving you a refund on the keys I don't care if they do not work.. His voice was very load like he was trying to iintimidate m. I just got off the line and called my charge card company. I could of disputed the entire $550 but only want what he took away the orginal keys that don't work now. I should of known better someone told me this dealer ripped them off and put a computer in a van
Amatuers - DrewCH
I bought my Jeep last September, took it back two weeks later for a USB port that never worked. They kept it for three days, didn't provide me with a car, and when I went to pick the car up, the USB port still didn't work. They asked me to wait 10 minutes, and it worked after that, but it turns out they replaced my radio and killed my SiriusXM radio subscription in the process.
Fast forward to yesterday. I called them for two hours, nobody answered the phone in the service department. I finally got through around 10:30am, and my service advisor, Eric said he would call me and let me know what was wrong with my Jeep. He didn't call me, and I spent about an hour on hold at the end of the day only to find out they hadn't worked on my Jeep at all. They were supposed to diagnose the issue today and get in touch with me, but not surprisingly, nobody has contacted me.
Spitzer Chrysler Dodge Jeep Ram of Homestead