Service - Maria Medina-Barreto
Alain Lorenzo is an excellent customer service, very efficient n self explanatory. Even at the end, he told me if i have any more issues or need anything. To let him know. Very polite young man
Top Reviewed Specialists At This Dealership
Used Car Manager
Great Service/Not so Great Car Experience - Egarc91
Overall i was very pleased with the sales team at this dealer. JT and Edmund were great. JT has made himself available to me via phone or text even when he is not working and Edmund has been very pleasant and helpful. My experience with the team has been great but i leased the last 2018 Alfa Romeo Giulia and i have driven it for 4 total days and i have had 4 total repairs needed that require me dropping the car off. This last repair required me needing a rental. The dealer has made all repairs with no hassle, however my experience and excitement for a new vehicle have been ruined. I traded in a Maserati for the Giulia and was looking forward to the peace of mind of knowing I had a new vehicle with no issues and instead have driven the NEW vehicle for 200 miles and had 4 major issues. I hate to be that guy who complains but if you were me and purchased a vehicle with 70 total miles and two engine issues and 2 brake issues in first week, i think your review would be as frustrating as mine. Again the sales guys and even the managers have been great but my overall experience due to the car issues have not. Fingers crossed that i have no more issues.
Dishonest and Shady Employees - 231967
If I could give them less, I would. We drove 2 hours to this dealership because we agreed on a price prior. We wait for our salesman for an hour. The finance manager treated my husband and me with such disrespect. Even though they listed the price of the car on their own website at one price, they added on $10,000. They said their own website was wrong. So basically, like all these other reviewers, we wasted hours of our day at this shady, unprofessional dealership. DO NOT GO HERE! They are dishonest and everything people stereotype dealerships as. Do not believe them!
Go here if you want a stress free experience. - Rioguy
The entire process was very quick and stress free. They found the car that I wanted and the terms I needed. Not once I felt pressured into anything. I am very pleased with everything!
Very incompetent people - Adnaloy
I have bought cars from Planet Dodge and have had no problems, but the day I decided to buy from Planet Fiat....that was a huge mistake. The sales person was nice at first, once you leave the dealership with the car, you're garbage, no help at all. If by any chance you get rid of the car (by the way, the quality of the car and value suck) and you claim the GAP insurance, good luck because they say they will do the paperwork for you and never do. I had to the process by myself, I was always given the runaround. This is not the only time because my cousin also bought a Fiat there and they did the same thing with the GAP claim. I never give reviews, but these people are a joke and it's not fair. Hope my review helps you in some way.