Great service and friendly staff - Charlie1036
Tim Sweeney worked hard at getting what we wanted, very friendly and outgoing. We got a deal of a lifetime on a 2015 Mercedes. Fantastic!
Top Reviewed Specialists At This Dealership
Great attention - Pamela
I have never had such a pleasant car buying experience. I am thrilled with my new truck and am so grateful to the staff at Sawgrass Ford for making this a quick and enjoyable purchase! Mariano is the absolute BEST!!
Poor customer service - Ren
Pines Ford has never offered me a coupon or a car wash when servicing my car. Also, they charge way more than Ft. Lauderdale and Metro Ford in Miami. I needed a new key FOB. Pines quoted me $325.00 , I paid $100.00 less with programing and all at Metro Ford. Got tires, oil change and breaks a coupon book to use towards today’s service an a car wash!
Bye bye Pines Ford
Had a great experience at Plantation Ford. - Don F 150
Staff was great. Great selection. They got me a truck at great price. My family and I are very happy with our purchase. I will recommend checking out this dealership. Everyone from sales, parts and accessories department keep up the good work.
Great experience - Hector1
I received Great services at your dealer. I would recomend you do not set limit of words for this particular answer. Clients may feel unconfortabe to have to express a simple opinion in so many words or you will not be able to go through your rating system.
Explorer excelente servicio - Raulito2018
Sergio Sanabria y charli en metro Ford fueron de gran ayuda excelente atención me lleve el carro que me gustó una Ford explorer del año gracias y muchas recomendaciones
Second Lease / Great Experience - gizmo123
Just leased my 2nd car from Palmetto Truck Miami. My first was a Ford Edge, great car. That was my first Ford vehicle. I loved the car so when my lease was up, I called to see the new Edge or the Explorer. There was some great offers going on so, we ended the lease 1 month early (no penalty) and got into a new lease with great incentives that would have ended at the end of October. The whole process was smooth and quick. 3 hours i was in and out. My salesman James, who helped me with my first lease was able to help me this time as well. No fluff.... just honest and helpful to get you what you want.... no long waiting on managers / Finance either. I highly recommend them if your looking for a small personal type experience.
Auto Nation - Danieldyko88
Auto Nation stepped up to the plate and did what was right to resolve my issue after speaking with James Lanzaro about my service experience.
The worst Customer Service - Alirio Aranguren
I had a leased Ford Escape 2017 from Autonation Ford Miami. The lease termination date is Jul/26. Last week I have trying to contact the dealer to know what to do to return the car but nobody answer the phone and when answer, the receptionist transfers me to an extension where nobody answer. I have left message and nobody call me back. So I decided to go directly to the dealer to return the car on Saturday Jul/22. When I was at the dealer, they did not wanted to receive the car and ask me to go back during the week. I responded to the person who attend me that I was driving 20 miles from home and that I need to leave the car in that moment. He refused to receive the car and he told me that I should call beforehand. When I respond him that I was calling during the week and nobody answer, he shrugged his shoulders and told me that this was not his problem. So I decided to leave the car anyway and leave the keys (the two copies) over the counter where he was working. I left the sales room and went to the car to take pictures and wanted to take pictures of the interior, but the car was closed, so, I return to the sales room and ask him for the key to open the car and take the pictures and he said me that he haven seen any keys and the keys was not on the counter. In this moment I took my phone and record a video saying that I was returning the car and the person who I leave the keys to, try to hide behind the computer monitor for no appearing in the video. So I leave the car at the dealer on Saturday Jul/22 at 2:47pm (Time taken from the photos). My main concern is to know that they receive the car and start the return process.
Today, 5 days after, I have not received any confirmation to know the status of the return process.
Terrible - Gdevore2
Zero professionalism, lazy, and completely uninterested. Luis took 3 calls while I was asking questions that he didn’t even know about the vehicle. I knew more about the vehicle than he did 👎🏽👎🏽
Bad Service - Timd
Took my mustang in for service waited for over 4 1/2 hours for 60,000 service and I had an appointment.. less than two weeks later I’m back engine light has come on !!!
Horrible customer service. - Blackranger05
The assistant service manager doesn’t answer phone or return phone calls. No updates on vehicle being serviced. Promises not kept. Delays and excuses. Never again! Three days for an airbag recall and tune up. This place is either under staffed or under qualified, but definitely subpar.
Terrible - gerardocruz101192
Be careful with his dealer, they are filled with scammers. Took my car into service 2 weeks ago, was told that the car was heating up and the temperature sensor needed to be changed and also to get a anti-freeze flush done ASAP. They wanted 400.00 for this service. I had to pay 125.00 for a fake diagnostic from this dealer. I decided to take the car else where to get a 2nd diagnostics. The car was perfect had nothing wrong with it. I have been driving the car for 2 weeks now and car is working perfectly. I've been trying to get in contact with their service manager Elizabeth and its impossible, I have left her several messages and she doesn't care to return my call. Terrible Company, Find somewhere else to take your car for service this is a horrible company.
Illegal and Shady Practices! - GMAN
"Illegal & shady practices " - GMAM
Dealership policies is to ask for deposits and registered new vehicle before sitting in with Finance department and not being able to negotiate terms and rates. locking you in taking their terms or rates and not providing all legal documents and refuses to surrender them. Taking advantage of all consumer. Especially US Veteran, senior and the disable. Salesman are penalized if they don't follow management policy. Salesman only being there two weeks family friend.