Great follow-up service - NewBuyer2018
Scheduled a visit to complete purchased add-ons to my new vehicle. Work started as soon as I arrived and was completed even faster than projected!
Top Reviewed Specialists At This Dealership
Great Buying Experience - Rick
Started the process of looking for a Focus on line. Saw what i liked, inquired on line, and received a message from Tyler Marinelli who answered all of my questions. Arranged to come to the dealer, met with Tyler who introduced me to Jonathan Felinski ( sales person ). Jonathan bent over backwards to answer my questions, and then made a deal possible for the vehicle i wanted. P\I have purchased before at Sawgrass Ford and would do it again.
Service department - Albert1973
I have been bringing my truck to this ford dealer for approximately 10 years and Each visit , the problem was resolved. I have been dealing with the same service advisor for years, never had an issue.
New Truck Purchase - jhroth3
I bought my first Ford truck from Palmetto Ford and David Yglesias in 1987. I would not consider buying a Ford truck anywhere else. I just picked up my 2018 F-250 and received exactly what I ordered along with excellent service from Austin (sales associate) and Maybel in finance has always been kind. I would highly recommend these folks for your next truck purchase.
Awesome! - rfranqui83
Returning customers, We found "Wicho" to be helpful, approachable and efficient. Nothing appeared to be too much trouble and, most importantly, there was no high pressure sales techniques used! Great atmosphere, recommend this location to everyone.
DAMAGED my Ford Mustang TWICE - JackAndCola23
AWFUL AWFUL EXPERIENCE. Took forever to make an appointment. Showed up and everything was lackluster. I should've left right there! Took 2 hours for an oil change. Car was supposed to be washed. Wasn't washed and was actually dirtier from motor oil hand prints. They took the car to get washed and took 25 minutes just to pay. They werent even sure that they could honor a text message special they text me. They bring my car around and it was simply wet, but still filthy. I look at the car and I see a deep scratch and dent on the driver side door. I get the manager to come out and he doesn't even act surprised, and says they will repair the damage. I wait almost a week for the dealership to get a loaner so I can drop off the car to get repaired. I drop off the car to get fixed. Several days go by and my car is finally ready. I go to pick up the car and the scratch is gone. BUT THE DENT AREA IS DISCOLORED. My Ford Mustang has been disfigured. I call the manager, once he sees the damage he says that they'll take the car back to the body shop and they bring back the loaner for me to leave. Over 2 weeks that I'm dealing with these people, driving a loaner, and my pristine convertible has been all messed up. STAY AWAY FROM THIS DEALER!
SUN ROOF ISSUE - brianh
Susan Blanco was a pleasure to deal with. She provided a vehicle for me while my truck was being repaired. Susana made sure my truck was handled quickly and correctly.
The worst Customer Service - Alirio Aranguren
I had a leased Ford Escape 2017 from Autonation Ford Miami. The lease termination date is Jul/26. Last week I have trying to contact the dealer to know what to do to return the car but nobody answer the phone and when answer, the receptionist transfers me to an extension where nobody answer. I have left message and nobody call me back. So I decided to go directly to the dealer to return the car on Saturday Jul/22. When I was at the dealer, they did not wanted to receive the car and ask me to go back during the week. I responded to the person who attend me that I was driving 20 miles from home and that I need to leave the car in that moment. He refused to receive the car and he told me that I should call beforehand. When I respond him that I was calling during the week and nobody answer, he shrugged his shoulders and told me that this was not his problem. So I decided to leave the car anyway and leave the keys (the two copies) over the counter where he was working. I left the sales room and went to the car to take pictures and wanted to take pictures of the interior, but the car was closed, so, I return to the sales room and ask him for the key to open the car and take the pictures and he said me that he haven seen any keys and the keys was not on the counter. In this moment I took my phone and record a video saying that I was returning the car and the person who I leave the keys to, try to hide behind the computer monitor for no appearing in the video. So I leave the car at the dealer on Saturday Jul/22 at 2:47pm (Time taken from the photos). My main concern is to know that they receive the car and start the return process.
Today, 5 days after, I have not received any confirmation to know the status of the return process.
Dishonest, Shady, Focused on Themselves - Peter.ceccarelli
Worked with Ana Sandoval the Intenret Coordinator. Seems as though the only thing she can coordinate is leading an interested customer on. Found a vehicle online. Received the payment form to place a deposit, and before I could even fill it out and send it back, she sold the car from under me. She never once told me someone else was interested or put any urgency on getting the deposit processed. Absolutely horrible experience and customer service. Prices are fair at best, and their customer service and experience is garbage. Do not buy from her and do not work with Ana Sandoval.
Best Salesman and Dealer - StevePR
I just leased another Ford Explorer and as always Eddy McDonald was amazing. He got me in and out in a couple of hours with the best deal. Shout out to Robert Choate for showing me the new enhancements of the new version. I'm grateful and would recommend to anyone.
Deceptive sales tactics. Bait and Switch - Chris
I just got done dealing with the used car department run by manager Jorge at Gus Machado Ford. I was looking for a used truck and found a Chevy Silverado advertised by them on Car Gurus. A good price I thought, so I contacted them. I said "its advertised for $22,222", they did some double talk and said the truck was $26,000. I said no way I won't pay that. They continued to call me a couple times the next day and I said "if you honor the $22,222 price I will make the trip and buy the truck". I spoke with Diana and she said (this is a quote) " Yes, they are going to honor the $22,000 price". I said, "okay I will come up".
When I showed up later that day I immediately made reference to the agreed upon $22,000 price to the salesperson Yaritza who was assigned to me. She said, "yes of course". And minutes later the used car manager Jorge said "yea, I would run down here too with a price of $22,000".
We sat down and started to work on my trade in value which I never got a straight answer about and also discussed financing. I told her about my excellent credit. I even talked about having insurance in place. This was a done deal as far as I was concerned. When she came back from talking with Jorge and presented me with the final write up, it listed the price at $26,500 ! I said "no way, you said you would honor the $22,222". Then everyone in the room got memory loss and said, "we never said that" (not the truth). As I was leaving, pretty pissed at wasting my time knowing that they intended to renege from the very beginning the salesman Yaritza said, "well what kind of payment do you desire maybe we can do something for you"...really! I said "I wont do business with a establishment that uses deceptive sales tactics such as this".
So beware if you intend to buy a car at Gus Machado used cars. Because the typical, unfavorable, used car salesperson reputations are well earned there.
If "Bait and Switch" is just one of there underhanded tactics then I'm sure there are many others in use there. I just left before I got a chance to see more of them. (I'm confident that my own cars trade in value was the next target)
If you are looking for a used car and want to be treated honestly and fairly don't waste your time looking here.
There's lots of used car dealerships out there and lots of used car salesman.
Find one you can trust.
used truck - wide glide
I went with my wife and we found a 2013 f-150 which my wife liked when she saw it. I onthe other hand was not jumping in head first so here comes the used car shark infested waters. I asked the young man about the truck he said it had not been thru the certified xxxxxxxx check. But he said no worries the truck is solid we can clean it up for you so you can drive away today big mistake on my part. I drove it home rides nice feels strong but still had to take back to body shop for some body work on rear of bed. I had said to him your going to take care of the smaller stuff right to which he said ohh yeah yeah. I went back a week later on my spring break to pick up truck only two things done the bumper and truck bed passenger side. I said to him what f what happened to the other items to which he said its not on the we owe i said the what he said yeah we owe you whats on the paper thats it. I blew up i said you mean you are not fixing it he said thats correct to which my wife said lets go its not worth it babe. Know i call this guy a week ago and told him that the check engine light came on to which he said bring it in but it mite not be covered under your warranty this place is joke do yourself a big and i mean big favor go some other dealer they dont deserve your hard earned money will right back about service dept after i get my truck back thanks.
Illegal and Shady Practices! - GMAN
"Illegal & shady practices " - GMAM
Dealership policies is to ask for deposits and registered new vehicle before sitting in with Finance department and not being able to negotiate terms and rates. locking you in taking their terms or rates and not providing all legal documents and refuses to surrender them. Taking advantage of all consumer. Especially US Veteran, senior and the disable. Salesman are penalized if they don't follow management policy. Salesman only being there two weeks family friend.