Very Happy Customers. Thank you Don Lemay! - Ian B
Don Lemay is an outstanding person, trustworthy and ethical. He gave us a great deal on the Mercedes Metris we purchased. The purchasing experience could not have been more pleasant and worries free.
Thank you Don!
Top Reviewed Specialists At This Dealership
Poor customer service - Ren
Pines Ford has never offered me a coupon or a car wash when servicing my car. Also, they charge way more than Ft. Lauderdale and Metro Ford in Miami. I needed a new key FOB. Pines quoted me $325.00 , I paid $100.00 less with programing and all at Metro Ford. Got tires, oil change and breaks a coupon book to use towards today’s service an a car wash!
Bye bye Pines Ford
No dealership fees & no commission means you pay more money - Iggyb777
Visited dealership on Dec 1st, to purchase a 2018 Ford Escape and met with a salesman. First thing the salesman says is that they are family owned and they don’t work off commission and that he was here to help me get the best price and purchase the vehicle. Sounds good,doesn’t it,until we sat down to talk about price. After 2 hours of looking at vehicles we went to his sales desk in the showroom to talk about price. The salesman gave us a price of $32,000, that included a Ford $2,000 rebate ?? I told him that several local dealers on Autotrader and Autolist are selling it for $27,000- $28,000 and showed him the listing of the exact model. Salesman left the desk for 5 minutes and came back with a price of $30,120, $3,000 more than the other local dealers. I asked, that’s your best price? And he said yes, other dealerships charge a dealer fee and we don’t. But dealer fees only range $799-$999, why would I still pay $2,000 more? The salesman only spent 15 minutes total in the showroom with us and let us walk out the door, not valuing our time, business or money. So when they say they don’t charge dealership fees, work off commission or they are working to get you the best price, they really aren’t,because there bottom line price is a couple thousand dollars more. Don’t waste your time and money at this dealership because they can care less about selling you a car.
Great experience - Hector1
I received Great services at your dealer. I would recomend you do not set limit of words for this particular answer. Clients may feel unconfortabe to have to express a simple opinion in so many words or you will not be able to go through your rating system.
Always a pleasure - Cfield-STA-88
I have leased 6 vehicles in the last 6 years from Plantation Ford. Their excellent pricing and customer service is why I keep going back. If you are in the market for new or used car, I highly recommend Plantation Ford. They are also one of the few dealerships where the owner is on site.
Amazing experience - KarenLaporte1
Julio is by far one of the best salesmen ever!! Highly recommend everyone to go to him. He made my experience of getting a new vehicle a memorable one. He was with me throughout the whole process making sure I got the vehicle I wanted. The environment was very welcoming and friendly. I felt at home. 2-3 years from now I will be coming back to purchase another one and I will be sending friends and families over! See you guys soon.
The worst Customer Service - Alirio Aranguren
I had a leased Ford Escape 2017 from Autonation Ford Miami. The lease termination date is Jul/26. Last week I have trying to contact the dealer to know what to do to return the car but nobody answer the phone and when answer, the receptionist transfers me to an extension where nobody answer. I have left message and nobody call me back. So I decided to go directly to the dealer to return the car on Saturday Jul/22. When I was at the dealer, they did not wanted to receive the car and ask me to go back during the week. I responded to the person who attend me that I was driving 20 miles from home and that I need to leave the car in that moment. He refused to receive the car and he told me that I should call beforehand. When I respond him that I was calling during the week and nobody answer, he shrugged his shoulders and told me that this was not his problem. So I decided to leave the car anyway and leave the keys (the two copies) over the counter where he was working. I left the sales room and went to the car to take pictures and wanted to take pictures of the interior, but the car was closed, so, I return to the sales room and ask him for the key to open the car and take the pictures and he said me that he haven seen any keys and the keys was not on the counter. In this moment I took my phone and record a video saying that I was returning the car and the person who I leave the keys to, try to hide behind the computer monitor for no appearing in the video. So I leave the car at the dealer on Saturday Jul/22 at 2:47pm (Time taken from the photos). My main concern is to know that they receive the car and start the return process.
Today, 5 days after, I have not received any confirmation to know the status of the return process.
False Sales Advertising - Iggyb777
Saw a 2018 Ford Escape in Autotrader and Autolist for $27,612.Called and verified with Gian that vehicle was available and scheduled appointment next day. Showed up and spoke to Gian and Christopher and they couldn’t find the vehicle. After sitting at salesman’s desk for 15 minutes and salesman just leaving us alone and talking with 2 associates at front desk,not about business,I got up and asked if they had the vehicle or not and they said they had transferred it to Service department as a loaner car??? So I asked why would it be advertised and why would I be told it was available? They never explained why but gave me excuses and never even tried to show me another vehicle,just let me sit there instead. Worst Ford dealership experience ever! Buyer beware!
Deceitful - Jerry123
This is a bad dealership that deceive their customers !
Sales and services will lie to you false repairs that take 10 times the planed time very unorganized giving them 1star was to much
NO responsibility - angry angry customer
My Son (Former Military) Got His Clutch burnt out on his shelby GT 500 by Auto Nation Ford in Margate We have independent witnesses that they drove it hard on a so called test drive for another issue, they will not take responsibility for it I will with all my power share what a terrible company you have . and how you treat former Military, He worked hard for his car for them to ruin it, He bought the car from your company and serviced it there. TAKE RESPONSIBILITY. He has written to you several times and you blow it off, I swear I will make this Viral, I have nothing but time, And a lot of friends and groups who will share this, across instagram facebook and twitter. MAKE THIS RIGHT AUTONATION
not to buy - DAVID
THE DEALERSHIP YOU SHOUL NOT BUY CAR FROM, there people speaking with you like criminals, they are disrespectful and miss focus , they are absolutly not care or responsible.
i had bad transaction with Gio Giovanni Ratto , i don't know how they trained their sells people , but they all lies and give you many excuses to trap you to the transaction for one price and than they will change the price in last second but after pushing and working with GM, THEY said( different manager Big O) they will keep the deal at the one certain price. However lately they said the engine is bad, new excuse, bottom line the vehicle was sold to somebody else....How the LORENZO FORD during the deals, what is the pill for their toxicity ?
Not fully happy - Ney
SERVICE DEPT IS A PIECE OF TRASH!!! My experience at Gus Machado was great. Friendly employees, my sales guy, Alexander was AMAZING. My 2018 mustang is all I could ask for. Except for all the times I have gone and they have rejected me for x,y,z reasons at the service department.
Bad Service - Timd
Took my mustang in for service waited for over 4 1/2 hours for 60,000 service and I had an appointment.. less than two weeks later I’m back engine light has come on !!!
Courteous and Professional Ford Dealer - Chas-Miami
Needed a new car in a Hurry ;Price was right. Sales person Patrick Sams even found rebates I qualified for. Never owned a Hybrid before ; Patrick was very patient and thorough at showing their differences. They even did a "DealerTrade" to get me the car in a different color.. I have dealt with many different dealers. They have to make money to stay in business . They treat their customers in a way to keep them coming back, there are other choices for Fords. They also have a responsible Service Department with "Honest" service advisors whom you will deal with more than the salesman, Unless you never maintain your vehicles. I personally keep my vehicles 5-10years, so I depend on the Service Advisors regularly for their advice on repairs and which cars are most reliable,
Illegal and Shady Practices! - GMAN
"Illegal & shady practices " - GMAM
Dealership policies is to ask for deposits and registered new vehicle before sitting in with Finance department and not being able to negotiate terms and rates. locking you in taking their terms or rates and not providing all legal documents and refuses to surrender them. Taking advantage of all consumer. Especially US Veteran, senior and the disable. Salesman are penalized if they don't follow management policy. Salesman only being there two weeks family friend.