Knowledgeable, friendly - annmarie
Very willing to make the best deal possible. Jeff was very knowledge and it was a pleasure to work with him. Our MKX is beautiful.
Top Reviewed Specialists At This Dealership
Service appointments are meaningless. - kia customer
I went to pines ford last week for oil change. They were busy, said it would take 2 to 3 hours. Marco, the quick lane advisor suggested I make an appointment. Showed up for my 10 o'clock appointment today on time. I came back after an hour and was told I was still behind 5 cars. It would be another 1 1/2 hours at least.
After Marco told me there was nothing he could do, I asked to see service manager. He was in meeting. I went to front desk. They called over amber, the service coordinator. She basically told me the same as Marco. They took more appointments than they could handle in a reasonable time and I would just have to wait. She also told me something I thought wss kind of odd. If I had made appointment online. I would have been guaranteed service within an hour. Since I made the appointment at the dealership, I was basically out of luck. What a strange policy.
After spending a half hour trying to make my case, I casually mentioned that I would put my experience on line. A amazingly, Marco, the service advisor magically moved me to the front of line. After all that, my quick lane oil change with appointments wound up taking only 2 hours and a lot of aggravation and complaining.
At the end, I did speak to Robert Guzman, the service manager. He apologized, gave me his card, but basically said the same thing, we have more business than we have mechanics to handle it.
Heres an idea - stop taking appointments for customers you already know you can't handle. The customers time is valuable too. Respect the customer enough to tell him in advance that you overbooked. And when you do screw up, don't tell the customer all your issues and problems, simply apologize and ask what you can do to make it right.
New Truck Purchase - jhroth3
I bought my first Ford truck from Palmetto Ford and David Yglesias in 1987. I would not consider buying a Ford truck anywhere else. I just picked up my 2018 F-250 and received exactly what I ordered along with excellent service from Austin (sales associate) and Maybel in finance has always been kind. I would highly recommend these folks for your next truck purchase.
experience with midway ford - Gutierrez Laura
After I visited four different dealership, midway ford was the only dealaer that offer me the deal that I was looking for it . Mr Renato Wong was very profesional and helpful thank you
Positive service experience! - Alise
I recently worked with Colby in the service department for an issue with my car. He was prompt, responsive, and had my car in and out.
I will definitely use Plantation Ford again for my service needs.
Auto Nation - Danieldyko88
Auto Nation stepped up to the plate and did what was right to resolve my issue after speaking with James Lanzaro about my service experience.
Happy customer - New customer
Looking to purchase a car, I decided to go visit the ford car lot on 90th street and 7th ave. This was by far one of the most enjoyable car experiences I have ever had. My sales rep Mr. Lenox Wright, was awesome. He explained everything I needed to know, with patience and willingness. I was very comfortable and appreciative of his help. He was honest with helping me select a car of good quality and something that fit my budget. I would highly recommend this lot
The worst Customer Service - Alirio Aranguren
I had a leased Ford Escape 2017 from Autonation Ford Miami. The lease termination date is Jul/26. Last week I have trying to contact the dealer to know what to do to return the car but nobody answer the phone and when answer, the receptionist transfers me to an extension where nobody answer. I have left message and nobody call me back. So I decided to go directly to the dealer to return the car on Saturday Jul/22. When I was at the dealer, they did not wanted to receive the car and ask me to go back during the week. I responded to the person who attend me that I was driving 20 miles from home and that I need to leave the car in that moment. He refused to receive the car and he told me that I should call beforehand. When I respond him that I was calling during the week and nobody answer, he shrugged his shoulders and told me that this was not his problem. So I decided to leave the car anyway and leave the keys (the two copies) over the counter where he was working. I left the sales room and went to the car to take pictures and wanted to take pictures of the interior, but the car was closed, so, I return to the sales room and ask him for the key to open the car and take the pictures and he said me that he haven seen any keys and the keys was not on the counter. In this moment I took my phone and record a video saying that I was returning the car and the person who I leave the keys to, try to hide behind the computer monitor for no appearing in the video. So I leave the car at the dealer on Saturday Jul/22 at 2:47pm (Time taken from the photos). My main concern is to know that they receive the car and start the return process.
Today, 5 days after, I have not received any confirmation to know the status of the return process.
Thank you - Fiat500
Great staff very friendly Jesus and Gilberto helped us get a car 🚗
Very professional and sweet guys
Thank you so much for making the experience pleasant
Unhelpful - Jason1
After walking around for 20 mins inside and out I finally had enough and asked for help. The person didn’t even know the inventory I had to tell him he had the car. They asked me to run my credit twice before even telling me how much the car would cost. I’ve bought 10+ vehicles in my life and have NEVER HAD a worse exprierence.
very good experience - 1939felipe
Very professional salesman. Knowledge of the car details. Willing to please customer. Not limiting the time needed by the buyer to select a car. Great
used truck - wide glide
I went with my wife and we found a 2013 f-150 which my wife liked when she saw it. I onthe other hand was not jumping in head first so here comes the used car shark infested waters. I asked the young man about the truck he said it had not been thru the certified xxxxxxxx check. But he said no worries the truck is solid we can clean it up for you so you can drive away today big mistake on my part. I drove it home rides nice feels strong but still had to take back to body shop for some body work on rear of bed. I had said to him your going to take care of the smaller stuff right to which he said ohh yeah yeah. I went back a week later on my spring break to pick up truck only two things done the bumper and truck bed passenger side. I said to him what f what happened to the other items to which he said its not on the we owe i said the what he said yeah we owe you whats on the paper thats it. I blew up i said you mean you are not fixing it he said thats correct to which my wife said lets go its not worth it babe. Know i call this guy a week ago and told him that the check engine light came on to which he said bring it in but it mite not be covered under your warranty this place is joke do yourself a big and i mean big favor go some other dealer they dont deserve your hard earned money will right back about service dept after i get my truck back thanks.
Illegal and Shady Practices! - GMAN
"Illegal & shady practices " - GMAM
Dealership policies is to ask for deposits and registered new vehicle before sitting in with Finance department and not being able to negotiate terms and rates. locking you in taking their terms or rates and not providing all legal documents and refuses to surrender them. Taking advantage of all consumer. Especially US Veteran, senior and the disable. Salesman are penalized if they don't follow management policy. Salesman only being there two weeks family friend.