Great service! - Miriam Espinosa
I'm beyond satisfied with the service I received! They were so patient and really willing to work with me. 100% recommended! Kelly was great!
Top Reviewed Specialists At This Dealership
New & Pre-Owned Internet Sales Pro.
Sales & Leasing Consultant-New/Used
Preowned Sales Manager and Sales Consultant
excellent costumer service - Suarez2014
Troy McDonald thanks for your help. We really appreciate your time and experience . We are really happy with our new Buick Enclave . Excellent advice . Thank you
Ed Morse Hall of Fame Recipient Sales Associate
Sales and Leasing Consultant
Excellent customer services. - Orestes
Estuve hace aproximadamente un mes en el dealer a lisear mi Nuevo GMC Acadia y me atendio un vendedor conocido como el Musico, quede gratamente impresionado con la experiencia, excelente servicio, gran ayuda y lo mas importante obtuve mi carro como lo queria y al precio esperado, estoy muy agradecido por el servicio y recomiendo a este vendedor ciento por ciento, espero poder contar nuevamente con el cuando necesite de su ayuda.
My Experience - Ms.Sanchez
I leased a GMC Terrain and I received great customer service. They were very efficient and professional. Recommend Antonio Corcho, Sales and Alex Alvarez, Service/
Routine Maintenance - katnsfl
I came in on a Saturday without an appointment for an oil change and knew that I would have to drop my car off. Very quick turn around.
Top notch Service Advisor & Mechanic - Dually Personality
Michael Crato, my Service Advisor and Kenny, my mechanic, are the only ones I'd trust my GMC Sierra 3500 diesel with. They are honest and professional. Pricing has always been fair. They'll even work with you if some prices are too high.
Superior Experience so far - Francisco Mestre
My salesperson, Mr. Ron Peoples, was terrific and professional. Sales process went a lot smoother than at other dealerships that I have bought cars at before.
Suspicious cover up - Patricia Daniels
Had damage to right front door. Job done beautifully!!,received my car back in two days. Work sheet indicated right side passenger side. When I picked up my car on 11/28/17, back fender was damaged. I'm sure this was done at the body shop but I can't prove it. I think work sheet was changed when I left. Wish I made a copy indicating circled work to be done. I place my wallet in truck each morning and I would have seen this damage below the trunk. But its my world against the company. I should have walked around my car before leaving it. Work done at 21400 NW 2nd Ave, Miami Gardens Florida 33169 on 11/27/17 with Gaby. Other than this mishap I will always bring my damaged car to Lehman. But I learned a costly and valuable lesson. Ask for a copy with circled work on areas of your car. And do your walk around yourself. Now I have to make another costly appointment to get the area below the trunk repaired
Mrs Patricia Daniels
I highly regret purchasing my car from this dealership.... - angel99mm
I highly regret purchasing my car from this dealership. The vehicle I wanted was limited and hard to come by. I wish I had bought a car from out of state and had it shipped to me instead. If I had done more research ahead of time, I would have seen this dealership has an "F" rating with the Better Business Bureau. The following is a very broad overview of my experience.
I purchased my vehicle (a 2009 Pontiac Solstice Coupe GXP) at the end of September 2009. During the course of several visits, we had a lot of conversations about the vehicle and features. I was advised by one of my 2 salesmen that the vehicles price was starting at $10,000 over MSRP because it had an upgraded package that included a paint protectant. He described it as an upgraded clear coat/top coat that would help the paint life. He told me all 3 of the Solstice Coupes they had on the lot had the upgrade, and gave me the impression it was already ON the car.
During the course of negotiations, the price was worked down to only a couple thousand over MSRP. At no time during the conversation was I advised any features were being removed from the car/package.
Several months later I became unhappy with the way the paint was holding up. I contacted the dealership to find out what company did the paint protectant so that I could see if it had a warranty. After several phone calls I received the information that I had factory paint--there was no paint protectant. At that point the salesman and one of the sales managers were telling me there was never any mention of a paint protectant to their knowledge. After several visits and many long, heated discussions, they looked at my car and said it was normal wear and tear so could not be warrantied by Pontiac, either.
I filed a complaint with GM directly. The dealership's story then changed. Now they are saying I would have received a paint protectant if I had paid $10,000 over MSRP, but since I only paid a few thousand over, they had to "remove" features during negotiation. This is different than their first story and this was never discussed during any of my visits prior to purchasing.
Overall, I am very dissatisfied with the way I was treated. When I have been able to speak with someone at the dealership, they are unable to give me any straight answers and usually have to put me on hold for awhile or call me back with their response. I feel their customer service level is way below satisfactory. I am not happy with the end result, I would not recommend this dealership, and I have filed a complaint with the Better Business Bureau.
Sheehan Buick GMC