Overall great experience with both sales and service - mdoersam
Salesperson provides great information to help in deciding which vehicle was the right one for me. Needed a minor service shortly after purchase. Appointment made promptly and quick service after the sale. Couldn’t be happier with my new vehicle, Gerald White and Sheehan.
Top Reviewed Specialists At This Dealership
New & Pre-Owned Internet Sales Pro.
Preowned Sales Manager and Sales Consultant
Sales & Leasing Consultant-New/Used
No appointment fixed right then good job. Car cleaned - Tymesharbob
Didn’t have appointment fixed on the spot ready on time. Cleaned and washed when ready very good service. Easy to work with and fixed
Service visit for minor repair on 2016 Camaro SS - Camaro6
Service advisor was quick, knowledgeable and courteous. He knew of a potential issue based on symptom recognition and GM TSB. He didn’t beat around the bush.
I understand that warranty work isn’t big money for a dealer. But he treated me like it was an out of pocket expense.
Next door I went to the Cadillac dealership to pick up my loaner car and had the same experience. Treated well.
Thanks for a great visit. I will be back for tires when my new wheels come in.
Ed Morse Hall of Fame Recipient Sales Associate
Sales and Leasing Consultant
Scam dealer / bait and switch - Jorge
Buyer beware bait and switch dealership. Had a price on internet and tried to scam me for thousands of dollars more and would not honor their advertised price. Real bad dealership very dishonest.
Deceptive - Gucci
Bait n switch approach to get me to come to dealership .10.000 price difference from initial talks . Was a big waste Of my time and life . Don't trust car dealers they all lie some more then others but you never get what you would expect trust me .
Service Department not what it used to be - ibelt
Today was not the first time I had to return to the service dept regarding a service not done satisfactorily. They have left my oil pan loose, lost my wheel lock key and car came home with a new problem it did not have. All of these on separate occasions. Had to return to have fixed and/or replaced. When they lost the key to the lock on my wheels, they did not even tell me. I found out once I was home. They had to replace all of the locks due to new key. Anyhow, today I returned because I took my hummer h3 for an oil change. My car came home with my oil lamp light on and the alarm going off while it was lit. My car was not doing this. So they asked me to bring it in today @ 9am. The tech said they were not able to even look at my car until maybe late Friday so I would have to leave it. However, the diagnosis fee was $290. I inquired as to why I would pay for something they caused and he said he would speak to the manager, Gus. Gus refused to waive fee unless I committed to having my car repaired there. Well why was I there in the first place. Gus seems to have forgotten where he came from and that before he became the Service Director he was my service advisor. All of a sudden he thinks his xxxx don't stink and does not even have the audacity or time to come speak to his long time customers. We he can suck up his $290 diagnosis fee because he knows that on at least 3 occasions I have had to return after having my car serviced. Way to lose a customer Gus!!
Outstanding dealer - Mel Mann
My family has done business with Williamson for over 25 years. Every car purchased or leased has been great. Our “go to guy” has always been Mike Penn. He really delivers. Great prices and exceptional service.
Around our house, when it comes to getting a new car, the only thing my wife says is: “I want anything that I can get from Williamson”.
The service department is amazing and Skip Moosang has always taken great care of us.
I highly recommend Williamson Motors.
JUST PURCHASED 3RD CAR FROM LEHMAN BUICK GMC - EXTREMEDADDY19
JUST PURCHASED 3RD CAR FROM LEHMAN BUICK GMC, EXCELLENT SALES STAFF AND SERVICE IS ALWAYS TOP NOTCH. WILL DEFINITELY RECOMMEND THEM TO ALL MY FRIENDS AND FAMILY.
I highly regret purchasing my car from this dealership.... - angel99mm
I highly regret purchasing my car from this dealership. The vehicle I wanted was limited and hard to come by. I wish I had bought a car from out of state and had it shipped to me instead. If I had done more research ahead of time, I would have seen this dealership has an "F" rating with the Better Business Bureau. The following is a very broad overview of my experience.
I purchased my vehicle (a 2009 Pontiac Solstice Coupe GXP) at the end of September 2009. During the course of several visits, we had a lot of conversations about the vehicle and features. I was advised by one of my 2 salesmen that the vehicles price was starting at $10,000 over MSRP because it had an upgraded package that included a paint protectant. He described it as an upgraded clear coat/top coat that would help the paint life. He told me all 3 of the Solstice Coupes they had on the lot had the upgrade, and gave me the impression it was already ON the car.
During the course of negotiations, the price was worked down to only a couple thousand over MSRP. At no time during the conversation was I advised any features were being removed from the car/package.
Several months later I became unhappy with the way the paint was holding up. I contacted the dealership to find out what company did the paint protectant so that I could see if it had a warranty. After several phone calls I received the information that I had factory paint--there was no paint protectant. At that point the salesman and one of the sales managers were telling me there was never any mention of a paint protectant to their knowledge. After several visits and many long, heated discussions, they looked at my car and said it was normal wear and tear so could not be warrantied by Pontiac, either.
I filed a complaint with GM directly. The dealership's story then changed. Now they are saying I would have received a paint protectant if I had paid $10,000 over MSRP, but since I only paid a few thousand over, they had to "remove" features during negotiation. This is different than their first story and this was never discussed during any of my visits prior to purchasing.
Overall, I am very dissatisfied with the way I was treated. When I have been able to speak with someone at the dealership, they are unable to give me any straight answers and usually have to put me on hold for awhile or call me back with their response. I feel their customer service level is way below satisfactory. I am not happy with the end result, I would not recommend this dealership, and I have filed a complaint with the Better Business Bureau.
Sheehan Buick GMC