Convenience and professionalism of all employees - Yr33063
While I waited I had coffee and a snack and was able to access all my online dealings on my phone. Joe checked and made sure there were no recalls on my car.
Top Reviewed Specialists At This Dealership
Master Sales Associate
Great Experience - carladie10
Purchased a vehicle at this dealer. Salesman Brandon Ricalo took care of me. My experience was very positive working with Brandon. He went out of his way to ensure I left the dealer with the car I really wanted.
Tevin - SASHAMDC
So they have a rep named Tevin I have little children 2 and a 5 year old. So I needed to do more than a oil change. Which I didn’t know because I am a terrible car owner. Anyways, now I won’t be ready for 2 hours. I tried taking them to the little cafe and eating we did that for like 45 minutes. Eventually The 2 yr old was doing e and she could just not wait anymore. Tevin got me an Uber so the kids and I could go home and come back. Thank the lord.Tony the Uber driver can contest to how done my daughter was. I am still so sorry. Thank you.
Sales and lease Consultant
Exellent service ,I have bought 4 cars from Orlando - Matteo09
Orlando always run the extra mile and explained all the feaurures of my new Kia Cadenza .I recommend him to all my family and friends .I love my new Kia Cadenza
Internet Sales Manager
Excellent customer services - Cumana5964
Happy with the car I purchased. The services was excellent, the options to buy the car very useful, the quality of the cars optima and time for close the purchased excellent
Excellent service - Yadelys
The service was excellent! Freddy Espinoza was very helpful. He is friendly and knowledgeable about the car. I definitely will recommend to my friends to buy the car from Esserman Kia.
I'm very happy with this dealer
Muy buenos servicio - Tony
Se lo recomiendo a cualquier persona tanto familiares amigos y otra persona muy buenas respuestas de ello les recomiendo como vendedor a Roberto Matos una muy buen vendedor y el busca la forma de alludarte para que tu salgas con tu nuevo carro como lo hizo conmigo
Superb place, excellent sales rep and service. - Alibless
The Sales Rep (Mr. Rockie Dobson) was very professional and he did everything he could to accommodate our needs. 100 stars to the sales representative.
Just want the sale. - Shunt629
Have been doing business with this dealership for over 6 years now and never had a complaint until this last year. Traded in two cars and was told I wouldn't have to make any payments or pay any fees after trading in and leaving with two new cars, BOTH WITH HIGHER MONTHLY PAYMENTS. And two months later got hit with notices about "late payments" on the car I traded in, and "damage fees" on the second car I traded, which had no apparent damage when I traded it. It has been over 6months now and I am still dealing with both of these cars and stuck having to pay "late payment fees" AFTER I NO LINGER OWNED IT, Because they didn't pay the auto loan company the full payoff. After my new contract is up, I will be taking my money elsewhere.
My car under warranty had ac problems.I was suspicious it... - FASV
My car under warranty had ac problems.I was suspicious it had a freon leak. they "tested" the system and found no leaks and refill it with freon. A few months later had same problem . They refill the system again.Now my car is out of warranty
and another shop told me the evaporator is being leaking freon for a while.Also previously had alternator problems. My car had to be towed twice to the shop and only the alternator was replaced the second time. My original battery had to be replaced and I was given another after paying a pro-rating fee. The second battery lasted less than a year. I am sure I was given a used one. The shop staff is more concentrated in listening to the radio and horseplaying on the job than doing their work.One of the shop employees said to me they don't have all the necessary tools to do the job the right way.I had my timing belt replaced at another KIA dealer for $ 399.00. They wanted $ 599.00 !!. I believe Maybe Kia has the policy of avoiding repairs or the dealer is very unproffesional.Don't recommend this place to anyone. I believe Kia make good vehicles; but this place sucks !!!
Lillian Smith ghetto deceitful woman - dauts21
Lilliam Smith is a con artist!! She lies just to get you in the door!!! The new management at South Miami Kia is even worse than the former. They are deliberately lying to people just to get them through the door! Also Their sales management including is so unprofessional and full of tattoos you don't want to do business where the manager looks like he just got released from prison!!
the sales manager is a crook. Never buy from this dealer, they have terrible customer service! And they suck you dry. One you agree to buy they keep making up excuses to raise the price!! And the dealer fee is ridiculous and then they add a ton of hidden fees at the end! Avoid this dealer, these guys are sharks and crooks with a license to steal!!!!
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Assistant Service Manager