Service - Sergio
Nice service, very good customer service Bayron did a good job with all my needs, the only thing I was disappointed you guys don't have newborns changing table in the restroom!! I have a 4 month old baby and it was little hard to change my baby diaper in the restroom while I was waiting for my car
Top Reviewed Specialists At This Dealership
Sales & Brand Ambassador
Was very happy with everything about the experience - Chalker19
Buying a car from Cutler Bay Was truly a pleasure !!!My husband and myself were very impressed with the attention we received from Joe and Frank throughout the experience of purchasing our new car.
Sales and Leasing Consultant
Choose Johan Pistana as your sales person - great experience - maweiss
Johan Pistana is very professional, ethical and personable and I would highly recommend that you ask for him when choosing this dealership. His phone# is 786-525-5349. He did a very good job in helping us acquire the Mercedes we wanted at a fair price. Make sure you work your numbers in advance and do your proper due diligence on buy/lease/finance options. I really like Edmunds car forums for the latest lease rates and prices paid.
Bad service - HenryL
two cars were serviced there and I had a very bad taste of the service received and treatment of the employees.
305 962 3980
Unbelievable customer service!! - CamillaGoodwin
I'm a real estate broker in Boca Raton, FL and got Chip Snyder recommended to me by my business partner. Chip is one of the nicest, most honest men I have ever met! He qualified me and truly listened to my car needs. I was thrilled with his "non pushy" approach, gentle manners and vast knowledge of the brand and how to customize the deal to best suit my needs. The entire car buying process was very efficient and I would recommend him to all my friends and clients!
worst service ever - Andres
Our new car did a double spin in the road, yes 360 degrees circle while riding at 45 mph.
We took the car to the dealer and after 2 days they said everything is fine. Later the car did the same and for the second time they said there's nothing wrong.
We took it to a different dealer and there they said at a first glance that the front wheels needed alignment. ALIGNMENT!
Now it is corrected. Mercedes Benz Fort Lauderdale sucks.
Poor Business Practice - Refusal To Honor What Was Promised - Carmine
I purchased a Mercedes E350 two years ago. During the sales demo and during the purchase I was told by the sales representative, sales manager and finance agent that one of the nice things about purchasing a Mercedes at Mercedes Coconut Creek is that you will have life long free car washes for as long as you own your car. For the past two years all has been good;however, on April 30, 2018, I was told that effective May 1st, car washes for my vehicle would no longer be free and that I would have to join the car wash club for 199.00 for one year of car washes or 299.00 for two years, or buy a new car or have my vehicle serviced for a one time car wash.
I would expect that when making this commitment to a customer at the time of purchase it should be honored as promised. Future policy changes should not be retroactive to what you promised a customer at the time of purchase “free car washes for the life of your car”.
I understand implementing new policies, but when promising a customer something you should value and honor your word.
The new policy should be effective for all new customers effective May 1, 2018 and not prior customers that were promised for the life of your car.
I mentioned my concern to Mike Rispoli Service Manager. He said he would review my concerns and give me call after looking up my VIN and determining how much money I spend on service. It’s been over a week and no follow up from Mike.
I would only hope that they would live up and keep their word as promised to all the customers who purchased Mercedes from this Dealership prior to the new policy effective May 1st.
Mercedes-Benz of Coral Gables
Mercedes-Benz of Cutler Bay