Great - SYLVIADAVENPORT2001
Thank you all everything was greattt. I will come back over again every time I come you all help me out and give me a car
Top Reviewed Specialists At This Dealership
Service with a smile from Josh! - Candyb008
Walser Mazda should be very proud to have an employee like Josh front and center at their service desk! He is very friendly, knowledgeable, and efficient! He is always patient and speaks very clearly when explaining the diagnosis! Josh gets a 5 star all the way - as a whole I gave a 4 star because their appointment line agents could use a little coaching.
Car repair - anne.s.hewitt
Good service and I appreciated the flexibility offered for Pick up times. staff offered several other options for pick up also. Very appreciated and helpful!
New Car Manager
needs better inspection - rxakuma
Purchased a Lexus and when I got home, all 3 cigarette power ports were not working, had to locate the fuses and replace them on my own.
They need to do a better job inspecting vehicles.
Unbelievable Experience - rmdavis495
I purchased my vehicle from Morrie's on October 13, 2018, it was a pre certified 2015 CX9 due to recommendations from my sister in law. My vehicle stopped on me October 29, 2018, it took their Mazda roadside assistance 28 hours to tow the vehicle from a side street in St Paul to Minnetonka. My car was left unlock for all of this time and on this morning after they finally got it and had their service department look at it, they tell the motor is out on the vehicle but Mazda will be sending a brand new motor. The management staff of Pete and Casey were unbelievably uncharismatic, no sympathy or empathy and slightly rude during this process. The car was suppose to go to Inver Grove location as it was closer to St Paul where the car was stranded and their service manager Dustin fall right in line with Pete and Casey, horrible experience with these individuals and are in the wrong line of business because they lack the understanding of Customer Service. But I will say that my sales rep Curt at Minnetonka seem to me to have character, integrity and seems to be a good person with a good heart. Curt was truly amazing during this process because of his characteristics as a person. I am not sure if any a course in customer service with help these individuals as some of these traits just have to come from within and they just don't have it within themselves. At this point in time I wouldn't refer anyone to Morrie's, I didn't BUY Happy, and very dissatisfied with the lack of service that was provided to me.
I have owned my vehicle for 7 years now, and am always... - jenstawarski
I have owned my vehicle for 7 years now, and am always satisfied with the service I receive from Eich Motors. This last visit was a perfect example of why; Jason in Service went above and beyond as always to work with me and explore every option available for fixing my Passat, as he knows I am working with a limited budget. Once I decided on the repairs, the service was completed quickly, actually exceeding my expectations. The service and parts depts are always very friendly and willing to help, and I love that they take the time to make sure my questions are answered thoroughly, and also that they follow up with me a couple days later to make sure that everything is satisfactory.
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